SOTOX A™ MOBILE ANALY ZER | USER GUIDE
37 | EN
12. TECHNIC AL SUPPORT, CODES AND TROUBLESHOOTING
CODES AND TROUBLESHOOTING
Code
Description
Possible cause
Solution
4.6.X.X
and
4.9.X.X
Cartridge appears
to be used.
The analyzer detected the inserted test cartridge as being used.
Ensure the correct testing process has been followed. Dispose
of used test cartridge, start a new test making sure that the
inserted test cartridge is new and not used.
4.7.X.X
Temperature
is outside the
acceptable range.
The analyzer detected that the ambient and test cartridge
temperature are out of the accepted operating range for testing.
Ensure that the test cartridge and analyzer are within the 5°C
to 35°C, and start test again with a new test cartridge.
4.8.X.X
Could not install
cartridge file.
An issue occurred whilst storing the cartridge definition file.
Try to install the cartridge file again.
4.11.X.X
Cartridge inserted
unexpectedly.
Cartridge was inserted whilst analyzer was in a menu screen.
Ensure the correct testing process has been followed. Remove
the test cartridge, return to the Waiting for Cartridge Insertion
screen and re-insert the test cartridge.
4.12.X.X Cartridge not
compatible.
An old cartridge version has been used.
Unable to complete the test process. Contact Customer
Service for assistance.
4.13.X.X
Battery too low
to complete
operation.
Low battery could interrupt the export of data and corrupt the
file system on the SD card.
Recharge the analyzer or connect to the mains prior to starting
the export of data.
4.14.X.X Low space on
SD card.
Insufficient space on the SD card to allow the export of data.
Free space on the SD card being used before proceeding.
4.15.X.X Cannot write file
to SD card.
SD card has been removed or the card could be faulty.
Restart analyzer and reinsert the SD card.
4.16.X.X Cartridge analysis
disrupted.
Analyzer was tilted beyond the acceptable range.
Retry using a new cartridge, keeping the analyzer level.
4.17.X.X
QC Lockout.
QC test has not been completed successfully in the last 15
days.
QC Lockout has occurred due to no successful QC test being
completed in the last 15 days. Please complete QC test before
proceeding.
5.1.X.X
and
5.2.X.X
Cartridge type
has not been
recognised.
The barcode of the inserted cartridge indicates a cartridge type or
version that is not recognised by the analyzer.
Contact Customer Service for the appropriate cartridge
definition file.
5.3.X.X
This cartridge
has expired.
The inserted test cartridge has expired.
Dispose of the used test cartridge. Start a new test with a new
test cartridge, checking the date on the wrapper to make sure
that it has not expired.
5.5.X.X
No QC tests
available
to print.
No QC tests have been found in the analyzer’s memory.
Please ensure QC tests are run prior to printing.
5.6.X.X
Service is overdue. Service of the analyzer is overdue.
Service is overdue. No testing may be performed until the system
has been serviced. Contact Customer Service to arrange for the
analyzer to be serviced.
6.1.X.X
to
6.4.X.X
Start-up checks
have failed.
The analyzer has detected a fault during the start-up checks.
Ensure the cartridge is fully removed and press Restart to try
again. If issue persists contact Customer Service.
6.5.X.X
Start-up checks
have failed.
The analyzer has detected a fault during the start-up checks
but the operator has continued and initiated a test by inserting
a test cartridge.
Ensure the cartridge is removed and press
Restart to try again.
If issue persists contact Customer Service.
6.6.X.X
Start-up checks
have failed.
The analyzer has detected a fault during the start-up checks.
Ensure the cartridge is fully removed and press
Restart to try
again. If issue persists contact Customer Service.
