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Troubleshooting
What It Means
What To Do
1. Test strip
is inserted
in the port
and nothing
happens.
•
Test strip is inserted
incorrectly or not fully
inserted into the meter
Insert the test strip as shown .
•
No batteries are installed
•
Batteries are installed
incorrectly
Install batteries with (+) facing up .
•
Dead batteries
1 . Change batteries . Reset date and time,
if needed .
2 . If problem continues, contact Customer
Service .
•
Meter may be plugged
into a computer
Unplug the meter from the computer .
•
Problem with test strip
Try a new test strip .
•
Problem with meter
•
Blood or foreign objects
put in the test strip port
Contact Customer Service .