19
20
Message
What It Means
What To Do
•
Incorrect test procedure.
For example, putting
blood on the test strip
before inserting it into
the meter or applying
blood before and
appear
•
There may be a problem
with the test strip
•
Meter error
1. Wait for and to appear before applying
blood or control solution.
2. Perform a control solution test using a new
test strip. If the test results are within the range
printed on the test strip vial, retest using blood
and a new test strip.
3. If the control solution result is out of range or the
error reappears, contact Customer Care.
•
There may be a problem
with the test strip
•
Meter error
1. Perform a control solution test using a new
test strip. If the test results are within the range
printed on the test strip vial, retest using blood
and a new test strip.
2. If the control solution result is out of range or the
error reappears, contact Customer Care.
Troubleshooting
What It Means
What To Do
1. The meter
does not
enter test
mode after
inserting a
test strip.
•
Test strip is inserted
upside down, or bottom
end in, or not fully
inserted into the meter
1. Insert test strip print side up, top end in.
•
No battery is installed
•
Battery is installed
incorrectly
1. Install battery with (+) facing up.
•
Dead battery
1. Replace battery. Reset date and time, if
necessary.
2. If meter still does
not
enter test mode,
contact Customer Care.
•
Defective test strip or
meter
•
Blood or foreign objects
put in the test strip port
1. Contact Customer Care.
www.AbbottDiabetesCare.com
ART22315-101_rev-B.indd 19-20
9/11/14 12:07 PM