30
—
Table 31: Troubleshooting table (continued)
Problem (error code)
Possible cause
Possible solution
Power relay fault (0x0400)
The relay contact is detected in wrong state
or has damage
Examine the relay contact
If necessary, adjust the current
If necessary, replace the relay contact
Internal communication failure (0x0800)
The printed circuit boards of the EVSE fail to
communicate with each other
Connect the EVSE to the internet
Do a check of the WiFi signal at the site
Do a check of the Nano-SIM card connection
and the 4G signal strength at the site
E-Lock failure (0x1000)
Error to lock / unlock the charge connector
Examine the connection of the EV charge cable
If necessary, connect the EV charge cable
Missing phase (0x2000)
B or C phase are missing or one of these
phases is missing
Examine the electrical connections
Make sure that the connection of the phase
and line and neutral wires is correct
If necessary, adjust the electrical connections.
Refer to chapter
Electrical installation, page 21
Modbus communication lost (0x4000)
The Modus communication is lost
Do a check on the connection of the wires
and the polarity
Do a check if all addresses are unique
Do a check if the baud rate is the same as the
other device or meter
Do a check if the parity value of the other
device or meter agrees with the EVSE 'None'
Do a check if the stop bit and data bit are the
same on the other device or meter
Offline charging record reaches memory limit
(0x8000)
Lost internet connection or incorrect
configuration
Re-connect or re-establish internet connection
When EVSE is used offline, select offline in
ChargerLink menu, TerraConfig app
The display shows that the EV is not ready for
the charge session or the ChargerSync app
shows 'waiting for EV'
The EV is unavailable
Wake up the EV. Refer to the user manual
The EV is not charged
There is a problem with the EVSE
Make sure that the power supply to the
EVSE is on
Examine the EVSE to find if is working correctly
Examine the ChargerSync app and the charge
LED to make sure that the charging session
is authorized
Start the charging session
The EV charge cable is defective
Examine the EV charge cable
If the standard supplied EV charge cable is
defective, replace the EV charge cable
