Note
Action
Make sure that connector X3 is connected
properly on both ends.
•
If the connection is OK, proceed
with step
•
If there is a problem with the con-
nection, repair the connection and
go back to step
Check that the connector X3 is well con-
nected.
6
•
If the antenna is not working, repair
the connection or move the an-
tenna to a location with better RF
signal.
•
If the antenna is ok, proceed with
step
Check that the right type of the antenna
is connected properly.
Tip
Try moving the antenna to different loca-
tions if the RF signal level is low.
7
Verify that the configuration is done cor-
rectly.
On the FlexPendant, check the connec-
tion log in
Backup and Restore
.
8
Verify that the mobile operator is detected
(for 3G).
See the Connected Services Gateway
configuration in
Operating manual - Integ-
rator's guide OmniCore
.
For 3G, use a cell phone to test that the
sim card is working.
For WiFi, use a cell phone to verify the
WiFi access.
Note
When testing with a cell phone, use the
same configuration on the cell phone.
9
For 3G and WiFi, check the antenna con-
nectivity.
10
How to replace the unit is described in
Replacing the connected services gate-
way on page 299
.
The Connected Services Gateway may
be faulty, replace it and verify that the
problem is resolved.
11
Related information
All documents can be found via myABB Business Portal,
The approval code CMIIT ID is finally displayed on the nameplate of the product.
542
Product manual - OmniCore C30
3HAC060860-001 Revision: P
© Copyright 2019-2022 ABB. All rights reserved.
6 Troubleshooting
6.3.6 Troubleshooting the connected services gateway
Continued
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