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Notification tone
Solution
Error 1: Unable to locate dust box.
Cleaning activates when the dust box is secured in its
location.
Error 2: Please place in a new location and try
again.
Pick up the robot and place it in a new location.
Error 3: Please clean the anti-drop sensor and
restart the robot in a new location.
The anti-drop sensor is dirty, covered or located by a
drop.
Error 4: Please clean the front sensor and restart
the robot in a new location.
The infrared anti-collision sensor is dirty or covered.
Error 5: Please clean the right sensor and restart
the robot in a new location.
The wall sensor is dirty or covered.
Error 6: Please check if the anti-collision sensor
is blocked.
The edge or anti-collision sensor is blocked. Clean it and
make sure it is not covered.
Error 7: Please clean the dust box and filter.
The dust box is full or the filter screen needs to be
replaced.
Error 8: The dust box has been removed. Please
clean the container and filter.
After the error 7 notification is issued, the user removes
the dust box and error 8 occurs.
Error 9: I am stalled, please help me.
Change the location of the robot. If the error persists,
you should perform a general cleaning of the robot.
Error 10: Please place me correctly.
The robot may have tilted more than 15 degrees. Please
place the robot in a horizontal position.
Error 11: Please check if my wheels have jammed.
The power wheels are jammed or twisted.
Error 12: Please check if the main brush is stuck.
Unblock the main brush.
Error 13: Please check if the side brushes are
stuck.
Unblock the side brushes.
Error 14: What is going on? Where is the docking
station?
The charging base is missing, too far away or not
plugged in.
Error 15: Program error, please restart.
The error is caused by an unknown fault. Restart the
robot.
Error 16: Error found while initiating shutdown.
The robot reminds the user, then automatically turns
off or recharges.
Error 17: Low battery, please charge.
When the battery level is too low and the robot is not
on the charging base, auto-recharge activates.
Error 18: To turn me off, please move me away
from the docking station.
The robot turns off when fully charged.
Troubleshooting
U N I T E D S TAT E S