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Buttons versus Soft Keys
Throughout this training and in the user guides, we
will refer to both Buttons and Soft Keys
Buttons:
Refers to the physical buttons on the phone. These vary
depending on the phone model, but are labeled with the
name of the function or feature they perform. They always
perform the same function/feature.
Soft Keys:
Refers to the keys that appear below the LCD screen on
your IP Phone. These are called
“soft”
because the
function they perform changes depending on the state of the
phone. You will notice different options appearing on the
soft keys when you are on-hook versus on a call, as well as
when you are using the soft keys to perform certain tasks.
