Aastra openphone 28, Руководство пользователя

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Making Calls
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Calls in the Call-waiting Queue
The system administrator can configure and activate a Call queue especially for your
telephone in the OpenCom 100 / Aastra 800 system. While you are making a call, new
calls will be put into the queue; these callers first hear an announcement (if the
system administrator has preset an announcement) and then the ring tone. The
number of calls permitted in the call-waiting queue is set by the system administrator
during system configuration, 5 calls for example. When this number is reached,
further callers hear the busy tone. The calls in the queue are put through in order of
priority (baby calls, door calls, VIP calls, other internal and external calls), irrespective
of the order in which they came in.
Calls that have been in the queue for too long are removed, and the callers then hear
the busy tone. The period of time until a call is released is set by the network operator.
In Germany this is usually two minutes and in other European countries usually three
minutes.
Your telephone can have a call-waiting queue even if it belongs to a subscriber group;
it also works in combination with call forwarding.
Note
If call-waiting protection is deactivated on your telephone, you will hear the call-
waiting tone every time a new call comes in. The display indicates if it is an internal
or an external call. If call-waiting protection is deactivated and you end the call, the
next waiting call will be signalled.
For more information please refer to the chapter entitled “Call Queue” in the
“Mounting and Commissioning” (with an Aastra 800: “Installing and Commissioning”)
guide.
Forwarding Calls
Types of forwarding
You can forward internal or external calls intended for yourself to another internal call
number or, provided that you have the necessary user group authorisation, to
another external call number. Calls can be forwarded either immediately, after a spec-
ified period of time (delay) or if the line is busy. You can configure more than one call
forwarding mode at the same time (
Immediately , After delay or Busy ). You can, for
example, configure call forwarding Immediately for external calls to one call number,
and call forwarding After delay for internal calls to a different call number. During