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13.12.3 Designing
and
Ordering Your Search Profiles
When you are creating your search profiles, you should consider the
following:
•
Avoid ring times longer than 45 seconds for your profiles.
Callers typically hang up after 3-6 ring signals.
•
Consider the time you need to react and answer on each answering
position in your profile. You might need up to 15 seconds to react
and answer a call on a desk or cordless phone, and 20-25 seconds
for a mobile phone.
•
There must be an answering position at the end of every profile
(VoiceMail or operator/secretary). If not, calls may be unanswered.
•
Consider how you want incoming calls to be handled while you are
busy on a phone. Available options are:
–
Activate Free on Busy (if available)
–
Follow-me to VoiceMail
–
Follow-me to the operator
•
If an answering machine, a fax or other answering device is used
as an early answering position, it might interfere with the searching.
Disconnect the answering device, or design the ring times so they
do not affect the searching.
•
Make sure you use as few answering positions as possible for each
profile. Profile examples:
–
In office
–
At home
–
Traveling
–
Absent/not reachable
Example of how to fill in your settings form for search profiles:
Table 3 Profile 1 - In office
Search
order
Type of phone or
answering position
Examples: Desk,
Cordless, Mobile,
External, Voice Mail,
Operator, and so on
Phone
number
Ring time
(seconds)
1
Desk
12345
10
