Why doesn't the Response Point confirmation prompt fill in the name of the
person I asked to voice dial?
If you use voice dialing to say (for example), "Call Denise Smith at work," the
confirmation prompt should say, "Dialing Denise Smith at work." However, if the
text-to-speech feature in Windows XP is not working, you may hear "Dialing
(silence) at work" instead. Refer to the Windows documentation for more information
about the speech recognition and text-to-speech feature.
Where did my contacts go?
If storage space on the base unit is nearing capacity, Response Point deletes files,
including contact files. See your phone System Administrator for assistance.
I set up a contact to bypass the receptionist but it's not working. What's
wrong?
The Bypass Receptionist feature relies on caller ID from incoming calls in order to
function correctly. The following conditions may cause the Bypass Receptionist
feature to not work:
• Your business does not receive caller ID information from the phone company.
• The person calling you has his or her caller ID blocked.
• The phone number entered for the contact does not match the phone number
received from the phone company when the contact calls you. For example, the
phone number for the contact may not have the area code.
• The phone number entered for the contact may conflict with someone else’s bypass
entry for the same number.
• The phone System Administrator may have disabled the Bypass Receptionist
feature for the phone system.
Why can't I record my voice prompts using the text-to-speech (TTS) pro-
gram that I've chosen in Windows?
Response Point automatically uses Microsoft Anna to record your sound files. If this
text-to-speech program is not available, Response Point chooses another Microsoft
TTS program that comes with your operating system regardless of which TTS
program you've manually specified in Windows.
What should I do if I'm having trouble voice dialing a contact?
If you've repeatedly tried to voice dial a particular personal contact, and each time the
Automated Receptionist says "invalid location," use Assistant to remove the contact
from the phone system, re-add the contact, and then try placing your call again.
Why don't the changes that I just made to my contact using Assistant
appear in the incoming call notification window?
This condition may occur if the information exchanged between Assistant and your
contact store (that is, Outlook, Windows Address Book, or Windows Contacts) are
temporarily out of sync. To resolve this issue, simply exit Assistant and restart the
program.
