Your A. O. Smith Water Purifier may not function at its desired capability if used
incorrectly. This may not necessarily mean that the product is faulty. For instances like
these, please follow the steps given below to troubleshoot the problem without help
from a certified technician. If the problem still persists, please call Customer Care Centre
immediately.
Troubleshooting
Problems Check-up
Solution
Change in water taste.
Has the purified water
Drain the stored water from
been stored in the tank
the storage tank through
a for long time?
faucet.
RO membrane/filters may
Call Customer Care Centre
require replacement.
for RO membrane/filters
replacement.
Has the raw water quality
Call Customer Care Centre.
changed?
Check if there is no water
Switch OFF the Water
flow through reject line.
Purifier and call Customer
Care Centre.
Decreased flow of
RO membrane/filters may
Call Customer Care Centre
purified water.
be clogged or damaged.
for RO membrane/filters
replacement.
Less/No reject water.
Check if the reject water
Clear the bent in the reject
tube is bent.
water tube.
Check if the reject water
Switch OFF the Water
tube is blocked.
Purifier and call Customer
Care Centre.
Less/No purified water.
Check whether there is
If not, take the help of a
water supply in the tap.
plumber to set it right.
Check whether tap/ball
Open the tap/ball valve.
valve is closed.
Check if either RO change
Call Customer Care Centre
or SCPA change is blinking.
for replacement of filters.
None of the above.
Call Customer Care Centre.
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