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17

TROUBLESHOOTING CHART

PROBLEM

POSSIBLE CAUSE(S)

CORRECTIVE ACTION

NO HOT WATER

Hot water usage pattern exceeds the 

1. 

capability of the water heater in 

current mode

No power to the water heater

2. 

Unit in standby

3. 

Unit in Vacation mode

4. 

High temperature limit switch open

5. 

Non-functioning upper temperature 

6. 

sensor

Change to different mode or modify usage 

1. 

patterns

Check for blown fuse or tripped breaker.  

2. 

Restore power to unit then press power button.

Press the power button to turn the unit on

3. 

Select mode other than Vacation

4. 

Reset the high temperature limit switch; see 

5. 

“Safety shut-off” section for more information

Contact a qualified person for service

6. 

INSUFFICIENT HOT WATER/ 
SLOW HOT WATER 
RECOVERY

Temperature set-point too low

1. 

Air filter dirty

2. 

Hot water usage pattern exceeds the 

3. 

capability of the water heater in 

current mode

Water connections to unit reversed

4. 

Heat lost through long run of exposed 

5. 

pipe

Hot water leak at faucet or piping

6. 

Non-functioning heating element

7. 

Sediment or scale build up in tank

8. 

Increase set point temperature; see “Adjusting 

1. 

the User Interface Module” section

Clean air filter

2. 

Change to different mode or modify usage 

3. 

patterns (For example if in Efficiency Mode 

switch to Hybrid Mode)

Ensure the cold connection is at the bottom 

4. 

and that the hot connection is at the top

Insulate exposed piping

5. 

Repair hot water leaks

6. 

Call qualified person for service

7. 

Drain and flush tank.  Water conditioning may 

8. 

be necessary to minimize build up

HIGH OPERATION COSTS

Temperature set-point too high

1. 

Air filter dirty

2. 

Electric mode selected

3. 

Water connections to unit reversed

4. 

Heat lost thru long run of exposed 

5. 

pipe

Hot water leak at faucet or piping

6. 

Sediment or scale build up in tank

7. 

Decrease set point temperature; see “Adjusting 

1. 

the User Interface Module”

Clean air filter

2. 

Change to Efficiency or Hybrid mode for re-

3. 

duced energy costs

Ensure the cold connection is at the bottom 

4. 

and that the hot connection is at the top

Insulate exposed piping

5. 

Repair hot water leaks

6. 

Drain and flush tank.  Water conditioning may 

7. 

be required to minimze build up

DRIP FROM TEMPERATURE & 
PRESSURE RELIEF VALVE
(Warning: Do not plug or cap 
T&P discharge pipe.)

1.  Excessive water pressure

2.  Add or service a thermal expansion 

tank.

3. Non-functioning 

Temperature 

Pressure Relief Valve

1.  Check water supply inlet pressure. If higher 

than 80 PSIG, install a  pressure reducing 

valve

2.  See “Closed System/Thermal Expansion” section

3.  Replace the Temperature & PressureRelief 

Valve

OTHER

The water heater does not 

1. 

immediately start 

The heat pump does not run in 

2. 

Efficiency mode.

The heat pump runs when set to 

3. 

Electric mode.

When first started the water heater takes about 8 

1. 

minutes to complete a diagnostic routine

Contact a qualified person for service

2. 

Contact a qualified person for service

3. 

Содержание Voltex Hybrid Electric PHPT-80

Страница 1: ...Information 3 Consumer Responsibilities 3 Unpacking Instructions 3 4 Location Requirements 4 Water System Piping 5 6 Temperature Pressure Relief Valve 7 8 Electrical Requirements 8 9 Installation Che...

Страница 2: ...extremely flammable To reduce the risk of injury under these conditions it is recommended that the hot water faucet be opened for several minutes at the kitchen sink before using any electrical appli...

Страница 3: ...ipt as proof of purchase Basic Operation Fundamentals The Heat Pump Water Heater HPWH is an integrated heat pump water heater unit having an 850 watt compressor and external coil heat exchanger with b...

Страница 4: ...ead all instructions before attempting to assemble and install this product After installation dispose of recycle all packaging materials Location Requirements Site location Select a location near the...

Страница 5: ...own in Figure 4 If installing the water heater in a closed water system 5 install an expansion tank in the cold water line as specified under Closed System Thermal Expansion Install a shut off valve i...

Страница 6: ...es Use appropriate primer and glue to cement the condensate drain lines to the heat pump drain pan NOTE The heat pump drain pan is ABS and the two condensate drain pipes should be PVC If a condensate...

Страница 7: ...ve and the end of the discharge line Shall terminate a maximum of six inches above a floor drain or external to the building In cold climates it is recommended that the discharge pipe be terminated at...

Страница 8: ...led with water and all air is purged from the tank before making any electrical connections See Draining and Flushing Section Turn off power to the electrical wiring for the water heater at 2 the circ...

Страница 9: ...Press the power button to turn the water heater on 8 and select the desired operational mode After about 8 minutes the heat pump will turn on Test the operation of the shut off switch by unplugging 9...

Страница 10: ...free of leaks Heater completely filled with water See Water Piping System section Closed system pressure buildup precautions installed See Closed System Thermal Expansion section Mixing valve when app...

Страница 11: ...ing in the red reset button located on the ECO block If the ECO continues to shut off the water heater contact a qualified person for service Water Temperature Regulation Water temperature over 125 F...

Страница 12: ...the User Interface are touch sensitive and require only a light touch to actuate EFFICIENCY Efficiency Mode Is the most energy efficient mode This mode uses the heat pump to heat water in the tank The...

Страница 13: ...rd These noises are common and may result from the following Normal expansion and contraction of metal parts 1 during periods of heat up and cool down Sediment buildup on or around the elements could...

Страница 14: ...ORTANT Do not turn on power to the water heater unless it is completely filled with water To ensure that the tank is full open a hot water faucet and allow the water to run until the air is purged and...

Страница 15: ...ir Filter Remove and inspect clean if needed and reinstall Condensate drain pan and condensate lines The lower metal drain pan for standing water which may indicate a clogged condensate drain pan cond...

Страница 16: ...OPEN OR AD ERROR 1 Upper Temperature Sensor is not functioning Contact a qualified person to service the unit 1 LOWER TEMP SENSOR SHORT OR OPEN OR AD ERROR 1 Lower Temperature Sensor is not functionin...

Страница 17: ...is at the top Insulate exposed piping 5 Repair hot water leaks 6 Call qualified person for service 7 Drain and flush tank Water conditioning may 8 be necessary to minimize build up HIGH OPERATION COS...

Страница 18: ...4 Drain Valve 15 Protective Plastic Cover 16 ECO Cover 17 Control Board 18 Relay 19 EPS Cover 20 Ambient Coil Discharge Temperature Sensor 21 Upper Lower Tank Temperature Sensor 22 Run Capacitor 23 Co...

Страница 19: ...19 NOTES...

Страница 20: ...20 Copyright 2010 A O Smith Corporation All rights reserved...

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