3
4
5
6
General Terms of Warranty
1. The “goods” shall mean the goods described in the purchase agreement.
2. “The customer” shall mean the original purchaser under the purchase
agreement.
3. “The Company” shall mean A. O. Smith India Water Products Private Limited.
4. The “Purchase Agreement” shall mean the General Terms and Conditions of
Sale agreed upon by the customer and the Company as printed on the
Invoice.
5. “Invoice” shall mean the Invoice issued for the Unit by the Company or
Authorised Dealer to the customer describing the goods and indicating,
inter alia, the total purchase price thereof, the name of the customer and the
place where the goods are to be installed.
6. “User Manual” shall mean the instructions for installation leaflet published
by the Company and delivered to the customer.
Note: Follow any one for registration of the Extended Warranty
• Call our dedicated Customer Care No. 1800-103-2468/1860-500-2468.
• To register for the warranty details of your Water Heater, visit
www.aosmithindia.com
The courts of competent jurisdiction at Bengaluru, Karnataka shall have
exclusive jurisdiction over all matters arising out of any disputes in relation to
the product.
Post Warranty
1. The customer may be offered a yearly Service Contract at the prevailing
Company rates and terms.
2. In case the customer does not wish to enter the Service Contract, he has an
option to call our Customer Care Centre and get A. O. Smith Water Heater
unit serviced on an actual basis, i.e. by paying the Labour Cost and Spares
needed to attend to that Service or Complaint Call at the prevailing
Company rates. Such service will be rendered by the Company in towns or
places where the Company has its Authorised Service Providers.
3. In case of product repair after warranty by Authorised Service Provider, all
expenses of transporting the goods to and from the Authorised Service
Provider shall be borne by the customer directly.
4. If, during such service, it is necessary for the Company or Authorised Service
Provider to replace or repair defective components or parts, the customer
shall be required to pay for the same as per the Company's prevailing price list.
1. Different models have different service delivery levels.
2. Service level mentioned for particular models are applicable for metros and
‘A’ Class cities, e.g. Delhi and NCR, Bengaluru, Hyderabad, Kolkata, Pune, Goa,
Cochin, Chennai, Chandigarh and Ahmedabad.
3. Service level deliverables are valid up to city municipal limit only.
4. Service level may differ in case of public holidays and unavoidable
conditions due to natural calamities, any political and regional regulations.
5. Power of 1 valid service is applicable for calls registered at A. O. Smith Call
Centre before 4 p.m. only.
Jurisdiction
Expert Company Service - Power of 1
Cust
omer C
op
y t
o be r
etained b
y the C
ust
omer
D
ealer
’s S
tamp and Sig
na
tur
e
W
arr
an
ty C
ar
d
Invoice Number: ________________________________ Dated:
__________________________
Unit Serial Number: __________________________________
Model: _________________________ Capacity:
______________________
Customer's
Name
and
Address:
____________________________________________________
_______________________________________________________________
_______________
_____
________________________________________________________________
_________
Ph:
__
________________
Mobile:
_____________________
E-mail:
______________________
Compan
y C
op
y t
o be sen
t back t
o the C
ompan
y
D
ealer
’s S
tamp and Sig
na
tur
e
W
arr
an
ty C
ar
d
Invoice Number: ________________________________ Dated:
__________________________
Unit Serial Number: __________________________________
Model: _________________________ Capacity:
______________________
Customer's
Name
and
Address:
____________________________________________________
_______________________________________________________________
_______________
_____
________________________________________________________________
_________
Ph:
__
________________
Mobile:
_____________________
E-mail:
______________________
