100299634_2000545244_ Rev. A
59
LIMITED WARRANTY
SERVICE INQUIRIES:
For service inquiries call the telephone number listed below.
Be prepared to provide the following information:
name, address, and telephone number; the model and serial number of the water heater; proof of installation; and a clear description
of the problem.
For your records,
¿
ll in the product:
Serial: ___________________
Model: ___________________
U.S. Customers:
Canadian Customers:
A. O. Smith Corporation
A. O. Smith Enterprises
500 Tennessee Waltz Parkway
599 Hill St. West
Ashland City, Tennessee 37015
Fergus, ON N1M 2X1
800-527-1953
888-479-8324
EFFECTIVE
For 3 Years,
in the event of a tank leak, we will repair or, at our
discretion, replace the defective water heater.
For 1 Year,
in the event of part failure, we will repair or, at our
discretion, replace the defective part.
We warrant this product against defects in materials or
workmanship as described in this document if installed within the
United States or Canada and provided the product remains at its
original place of installation.
Warranty coverage begins the date of installation OR the date of
manufacture if installation cannot be veri
¿
ed.
WHAT’S COVERED
Subject to these terms, in the event of defect in materials and/or
workmanship resulting in a
tank leak
during the
¿
rst three years
,
we will:
• Replace the water heater should the tank leak.
Subject to these terms, in the event of a defect in materials and/or
workmanship appearing during the
¿
rst year, we will:
• Repair or, at our discretion, replace any part of the water heater
covered under this limited warranty excluding parts subject to
normal maintenance (Example: non-electronic anode rod,
¿
lter,
etc)
Service/labor, shipping, delivery, installation, handling or any
other costs are not covered at any time under this warranty.
Any replacement part or product will be warranted only for the
unexpired portion of the original water heater’s limited warranty
period.
If an identical model is no longer available due to a change in
law, regulation, or standard, we will replace the product with
one having comparable capacity and input. In these instances,
the owner will have the option of paying the difference between
what was paid for the original model and the new model with the
additional features, or receiving a refund of the portion of the
purchase price, on a pro-rata basis allocable to the unexpired
portion of the warranty.
WHAT’S NOT COVERED
• Problems caused by improper: gas supply line sizing, gas type,
venting, connections, combustion air, voltage, wiring, or fusing
• Failure to follow applicable codes
• Failure to follow printed instructions
• Abuse, misuse, accident,
¿
re,
À
ood, Acts of God
• Improper installation, sizing, delivery, or maintenance
• Claims related to rust, noise, smell, or taste of water
• Failure to conduct authorized factory start up if required
• Alterations to the water heater
• Non-outdoor heaters installed outdoors
• Damages due to a failure to allow for thermal expansion
• Heat exchanger failure due to lack of adequate / proper supply
of water
• Heaters moved from their original location
• Service trips to explain proper installation, use, or maintenance
of the product/unit or to describe compliance requirements
under applicable codes and regulations
• Charges related to accessing your heater including but not
limited to door/wall removal, equipment rental, etc.
• Replacement parts after expiration of this warranty
LIMITATIONS
NOTWITHSTANDING ANYTHING ELSE TO THE CONTRARY,
THIS IS YOUR SOLE AND EXCLUSIVE WARRANTY. ALL
OTHER WARRANTIES INCLUDING A WARRANTY OF
MERCHANTABILITY OR FITNESS FOR PARTICULAR
PURPOSE ARE EXPRESSLY DISCLAIMED. SELLER SHALL
NOT BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL,
SPECIAL, PUNITIVE OR OTHER INDIRECT DAMAGES. TOTAL
LIABILITY ARISING AT ANY TIME SHALL NOT EXCEED THE
PURCHASE PRICE PAID WHETHER BASED ON CONTRACT,
TORT, STRICT LIABILITY OR ANY OTHER LEGAL THEORY.
COMMERCIAL
WATER HEATER
LIMITED WARRANTY
