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18
TROUBLESHOOTING
PROBLEM
POSSIBLE CAUSE
SOLUTION
No Soft Water
after Regeneration
No salt in brine cabinet.
Add salt.
Sediment in brine cabinet has plugged
the brine line and air check/draw tube.
Remove the brine line and flush clean.
Remove the air check/draw tube and
flush with clean water. Clean injector
assembly. Clean any sediment from
brine cabinet.
Flow control is plugged.
Remove brine piston housing and
clear debris from the flow control.
Drain line is pinched, frozen, or
restricted.
Straighten, thaw, or unclog the
drain line.
Clogged injector assembly.
Remove injector cap and clean
nozzle and throat with a wooden
toothpick. Replace entire assembly
if throat removed.
Salt bridge has formed due to high
humidity or the wrong kind of salt.
Test with a blunt object like a broom
handle. Push the handle into the salt
to dislodge the salt bridge, or use hot
water around the inside perimeter to
loosen salt.
No Soft Water
The Bypass Valve is in the Bypass
Position.
Place the Bypass Valve in the
Service position.
Appliance is plumbed backwards.
Check that appliance is plumbed
correctly.
Extended power outage.
Reset the time of day and regenerate
the unit.
Water hardness has increased.
Re-test the water and re-enter a new
setting number.
Not metering water.
Flow should be indicated with water
usage. If no flow, see below.
No Flow Is
Indicated When
Water Is Flowing
The Bypass Valve is in the Bypass
position.
Place the Bypass Valve in the Service
position.
Appliance is plumbed backwards.
Check that appliance is plumbed
correctly.
Sensor not receiving signal from
magnet on turbine.
Remove sensor from bypass housing.
Test with magnet on either flat side
of sensor. If flow is indicated, check
turbine. If no flow, replace sensor.
Turbine is jammed.
Remove Bypass Valve and clear
debris from turbine.
Flow Indicated
When Water is
Not Being Used
The household plumbing system
has a leak.
Repair the leak.
No Read-Out
in Display
Electric cord is unplugged.
Plug in the transformer.
No electric power at outlet.
Check power source. Make sure outlet
is not controlled by a switch.
Defective transformer.
Test with voltmeter for 12 VAC at
control. If less than 10 VAC replace
the transformer.
Defective circuit board.
With 12 VAC present at controller,
replace the controller.
