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7. Troubleshooting and Support
The following information is provided to help you diagnose any problems that
may be encountered with your 5DT Data Glove Ultra or 5DT Data Glove Ultra
Wireless Kit. Please consult this section before contacting your supplier.
7.1. General Troubleshooting
If the glove is not working at all, please work through the
physical connection
problems
section of the troubleshooting procedure to identify the source of the
problem.
7.1.1 Physical Connection Problems
1. Check that power is connected to the receiver as well as to the wireless
data transmitter. There should be a green light on the transmitter when
power is applied.
2. Check that the glove is connected to the right port. Try to connect the
glove to another port and try again.
3. Check all the connections. Section 2.2 has information on how to
correctly connect the system.
4. Check that the port is working. Try connecting another device, for
example an external modem.
If the 5DT Data Glove is recognized by your computer but not connecting
properly, proceed directly to the
software connection problems
section.
7.1.2 Software Connection Problems
Run
GloveManager
from the start menu. Check which COM ports are available
by looking at the list in Figure 3. Remember that not all available ports will be
physically connected to a socket on the back of your computer. Some ports may
be unavailable because other programs have already taken control of the ports.
Examples are mouse drivers and fax or communication programs.
7.2. Frequently Asked Questions (FAQ)
Q
My gloves are connected to COM2, but Glove Manager reports that this
port is not available.
A
There may be a mouse driver, or other program that has already opened
that port. Once a program or driver has opened a COM port, no other
program will be able to access that port until the first one closes.
Q
Is it possible to use the 5DT Data Glove Ultra in a LINUX environment?
A
No, the Linux version of the SDK does not support the 5DT Data Glove
Ultra, but check our website regularly for updates.