3ware Escalade ATA RAID Controller
Installation Guide
54
www.3ware.com
ARE THE SOLE WARRANTIES AND ARE IN LIEU OF ALL OTHER WAR-
RANTIES, EXPRESSED OR IMPLIED, INCLUDING WARRANTIES OR FIT-
NESS FOR PARTICULAR PURPOSE AND MERCHANTABILITY.
State Law Provisions
This warranty gives you specific legal rights and you may have other rights which
vary from state to state. Some states do not allow the exclusion of incidental or
consequential damages or allow limitation of implied warranties or their duration,
so that the above exclusions or limitations may not apply.
Obtaining Warranty Protection
To obtain warranty service during the warranty period call 3ware toll free at (877)-
883-9273 or (408) 523-1111 (direct) as soon as you have identified a problem with
your Escalade ATA RAID Controller unit. You will be issued a return material
authorization (RMA) number. 3ware will send a replacement within two business
days after receipt of the defective unit.
Advanced replacement is available with a credit card number with authorization in
the amount equaling the then current list price of the Escalade ATA RAID Control-
ler, including shipping costs. As soon as practicable thereafter, 3ware will ship the
advanced replacement to you at the address of your choosing. Upon receipt of the
advanced replacement, we ask that you immediately ship the defective Escalade
ATA RAID Controller to 3ware at 455 West Maude Avenue, Sunnyvale, CA
94085. If 3ware receives the defective Escalade ATA RAID Controller from you
within thirty (30) days of the date of shipment of the advanced replacement, 3ware
will destroy your credit card authorization and you will not be charged for the
advanced replacement.
Please use the original packing material contents of the box when exchanging or
returning a product.
3ware Technical Support and Services
Product information, Frequently Asked Questions, software upgrades, driver files
and other support are available through the 3ware World Wide Web site at http://
www.3ware.com. 3ware’s software library is accessible at:
http://www.3ware.com/support/download.asp
Web-based software downloads feature upgrading multiple switches simulta-
neously.
www.3ware.com
55
Appendix
For specific answers to questions or to give feedback about the product, visit our
Web site at http://www.3ware.com/support and use our convenient e-mail form.
3ware also offers toll-free (877) 883-9273 and (408) 523-1111 direct phone sup-
port during normal business hours.
Sales and ordering information
For sales information, send an electronic mail message to [email protected].
Feedback on this manual
Your feedback is welcome. If anything in the guide seems unclear please let us
know by sending e-mail to [email protected].
