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Troubleshooting

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141

Troubleshooting:
Problems and Solutions

Note:

For more troubleshooting tips and frequently

asked questions, refer to 3ware’s support web page at
http://www.3ware.com/support.

Hardware Installation

Q1: The rail on the storage switch doesn't fit in the case.
Use a screwdriver to remove the black end rail. It aligns and secures
the storage switch in the computer chassis but is not critical for
operation.

Q2: My system only has two power connectors but I have four
drives.
The kit includes two Y-splitter power cables. Plug them into your
existing power supply lines to go from two to four power lines for
your drives.

Q3: The system doesn’t begin booting (no BIOS runs) when the
storage switch is installed but boots OK when the switch is
removed.
Check the cabling between the drives and the storage switch. A
cable plugged in upside down can prevent your system from run-
ning its BIOS.

Q4: The 3ware BIOS scrolling messages never appear.
The storage switch is not installed properly. Reinstall the hardware
and reboot.

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Содержание 3W-6800 - Escalade 6800 RAID Controller

Страница 1: ...Storage Switch Supports the 6000 and 7000 series PN 720 0034 02 Revision C March 8 2002 EscaladeTM...

Страница 2: ...sent of 3ware Inc 701 East Middlefield Road Suite 300 Mountain View CA 94043 Trademarks 3ware the 3ware logo Palisade Escalade StorSwitch TwinStor R5 Fusion and 3DM are all registered trademarks of 3w...

Страница 3: ...Initialization Process 15 Step 5 Install 3DM 15 Hardware Installation 17 To remove an existing Escalade Storage Switch 18 Connect the interface cables to the Escalade Storage Switch 18 Install the Esc...

Страница 4: ...th Windows NT 4 0 installation 49 Install the driver using the 3ware diskette 49 Partition device 0 to create a boot area 49 Follow display instructions to complete Windows NT 4 0 installation 50 RAID...

Страница 5: ...rage switch on systems that boot from a different device 66 Create disk arrays 66 Install the 3ware driver 66 Partition and format units on storage switch 67 RAID array initialization 68 Install the 3...

Страница 6: ...the new Escalade Storage Switch 94 Reboot the machine 94 RAID array initialization 95 Install the 3DM disk management utility 95 Linux Installation 97 Red Hat Linux Installation 98 Installing the sto...

Страница 7: ...ment utility 115 3DM Disk Management Utility 117 Windows Installation 118 Installing 3DM for Windows NT Windows 98 ME Windows 2000 Windows XP 118 Linux Installation 121 Installing 3DM for Red Hat Linu...

Страница 8: ...nts 157 Federal Communications Commission Radio Frequency Interfer ence Statement 157 Microsoft Windows Hardware Quality Lab WHQL 158 European Community Conformity Statement 158 Appendix B Warranty Te...

Страница 9: ...Drive When Not in Use 37 Figure 16 Degraded RAID 10 Array Drive When Not in Use 38 Figure 17 Degraded RAID 5 Array Drive When Not in Use 39 Figure 18 Select Available Drive to Replace Faulted Drive RA...

Страница 10: ...Not Found 93 Figure 47 Final driver installation screen 94 Figure 48 3DM Remote Monitoring Configuration Display 119 Figure 49 3DM E mail Notification Preferences 120 Figure 50 3DM Home Display 127 F...

Страница 11: ...y includes 6800 6400 6410 6200 True Hardware RAID Low CPU utilization RAID Support RAID 0 1 5 10 and JBOD Bus Type PCI 32 bit 33 Mhz Management 3DM Disk Management Utility and e mail event notificatio...

Страница 12: ...3DM and Drivers Data Integrity ATA Command Readback SMART Monitoring Dynamic Sector Repair Rebuild Pacing Rebuild Scheduling Background Scrubbing Scheduled Scrubbing Hot Swap Hot Spare Hardware Healt...

Страница 13: ...or eight IDE ATA drives by the supplied 40 pin 80 conductor ribbon interface cables Note The blue end of the ribbon interface cable plugs into the Escalade Storage Switch and the black end plugs into...

Страница 14: ...y internal part unnecessarily Always wear a grounded strap or work on an ESD protective mat Don t remove the storage switch from its protective bag until you are properly grounded Handle the storage s...

Страница 15: ...e cable plugs into the board and the black end plugs into the drive Interface cables are fragile and must not be crimped or pinched Ensure that they do not impede the flow of cooling air from fans or...

Страница 16: ...3ware Escalade Storage Switch User Guide 6 www 3ware com...

Страница 17: ...torage Switches use Redundant Array of Inexpensive Disks RAID to increase your storage system s performance and provide fault tolerance The storage switches offer RAID 0 variable striped arrays for pe...

Страница 18: ...gives your system fault tolerance by pre serving the data on one drive if the other drive fails Fault tolerance is a basic requirement for mission critical systems like web and database servers Figur...

Страница 19: ...ce and fault tolerance When drives are configured as a striped mirrored array the disks are configured using both RAID 0 and RAID 1 techniques thus the name RAID 10 see Figure 3 A minimum of four driv...

Страница 20: ...parity drive You can use hot spares to rebuild a failed drive on the fly RAID 5 capacity size of smallest drive number of drives 1 In addition the array s storage efficiency increases with the number...

Страница 21: ...5 If the array is redundant i e RAID 1 10 and 5 Dynamic Sector Repair automatically recovers the redundant data and rewrites it to the logical defective location The drive reallo cates the sector wher...

Страница 22: ...on your system but you must have access to the net work with the Escalade Storage Switch 3DM supports hot spare and hot swap for mirrored arrays Hot swap allows users to replace a failed drive in a mi...

Страница 23: ...LT 3 at Boot Refer to 3ware Disk Array Configuration Utility Install System Driver Refer to Windows Installation or Linux Installation Installation Complete Install 3DM Refer to 3DM Disk Management Ut...

Страница 24: ...n the boot sequence then press Alt 3 to activate the 3ware Disk Array Configuration Utility at boot time Specify RAID arrays and hot spares Step 3 Install System Drivers The Escalade Storage Switch dr...

Страница 25: ...t interfere with the installation of 3DM or the use of the array Step 5 Install 3DM Install 3DM for Windows or Linux from the 3DM installation CD ROM Windows a setup from Run in the Start menu Linux m...

Страница 26: ...3ware Escalade Storage Switch User Guide 16 www 3ware com...

Страница 27: ...itch Warning Before proceeding with hardware installa tion read the Before You Begin section completely that describes personal and system precautions Failing to do so may result in personal injury or...

Страница 28: ...ven if the disks are part of a disk array although it is recommended that a plug to plug replace ment is followed 4 Remove the screw in the metal bracket at the end of the old stor age switch Save the...

Страница 29: ...h next to an open slot 4 Remove the metal filler bracket for the slot Save this screw it will be used to secure the storage switch after you have seated it in the slot Hint While the storage switch ru...

Страница 30: ...ur drives for the method required to set them To operate properly the Escalade Storage Switch requires that drives be set as Single if available on your drive or Master 3 If your drives are not alread...

Страница 31: ...therboard boot sequence Using your computer s Setup utility ensure that your boot device precedes the Escalade Storage Switch in the boot sequence If you have other disks installed on the motherboard...

Страница 32: ...3ware Escalade Storage Switch User Guide 22 www 3ware com...

Страница 33: ...re This designated drive is applied automati cally when a drive degrades and the array is rebuilt Hot Swap is the term applied to the process of swapping out a degraded drive pro grammatically and usi...

Страница 34: ...Install the drive at the operating system level while the system is powered This should only be done with an approved and recog nized drive carrier swap If you do not use an approved and rec ognized d...

Страница 35: ...n Exiting the 3ware BIOS tool To save your configuration modifications hit the F8 key After you have hit the F8 key to commit your changes a list of affected drives will be displayed and you will be a...

Страница 36: ...D 1 array With a 4 port Escalade Storage Switch you can combine two to four disks into a single array With four disks you can create a four drive RAID 0 array two RAID 1 arrays one RAID 5 array or one...

Страница 37: ...ive that can be specified as a hot spare and gray when hot spare cannot be specified If you ve made mistakes and want to start over pressing F6 will return your starting values Pressing Escape will ex...

Страница 38: ...rives to be included by navigat ing the cursor over each drive and pressing Enter see Figure 9 An asterisk in the left most column indicates the drive is selected You may include from two to eight dri...

Страница 39: ...RAID10 the number of drives 2 X capacity of smallest drive Navigate to the Create Array button after selecting all the drives for the array Hit Enter to bring up the Create Disk Array display see Figu...

Страница 40: ...nge Value Enter Previous Next Note Creating an array will overwrite existing data on its drives Create a disk array from these drives Port 0 QUANTUM FIREBALLP LM30 30 0GB Port 1 QUANTUM FIREBALLP LM30...

Страница 41: ...combines mirroring and striping providing both fault tolerance and high performance RAID 10 arrays require a minimum of four drives Configurations consist of 4 6 or 8 drives RAID 5 combines parity dat...

Страница 42: ...ge Switch gives you a choice of disabling the write cache for your disk arrays Write cache is used to store data locally on the drive before it is written to the disk allowing the computer to continue...

Страница 43: ...ys Because of the Read Modify Write operations zeros are first writ ten to all drives in the array before the array is functional The screen shown in Figure 12 appears after selecting OK to confirm ar...

Страница 44: ...pare drives need to have the same or larger storage capacity than the RAID 1 RAID 5 or RAID 10 drives Changing an existing configuration 1 Back up any disk arrays that contain data that you want to re...

Страница 45: ...OK key to confirm deleting the array or Cancel to reject it Recall that the array is not actually deleted and no data will be overwritten until you have finished making all your changes and selected t...

Страница 46: ...hat checks the data integrity of a fault tolerant array If the verify array process determines that the mirrored drives are not identical or the parity is not correct the mirror is degraded and the re...

Страница 47: ...till read and write data from a degraded disk array but the array will not be fault tolerant until it is rebuilt using the Rebuild feature described in the 3ware Disk Array Configuration Utility or 3D...

Страница 48: ...ebuilt In an 8 drive configura tion up to four drives can be rebuilt 3ware Disk Array Configuration Create Array Restore Initial Values Previous Next Toggle Hot Spare Cancel Select Deselect Done Alt F...

Страница 49: ...e 17 Degraded RAID 5 Array Drive When Not in Use As in the case of RAID 1 and 10 arrays RAID 5 arrays allow you to read and write data from a degraded disk array but the array will not be fault tolera...

Страница 50: ...ebuild confirmation display 4 Select F8 to exit the Disk Array Configuration Utility The array will begin rebuilding after completion of the operating sys tem load 5 If the rebuild fails and you have...

Страница 51: ...evious Next Toggle Hot Spare Cancel Select Deselect Done Alt F1 F6 Enter F8 Esc Help 3ware Disk Array Configuration Create Array Delete Array Maintain Array Rebuild Array Available Drives Port 2 QUANT...

Страница 52: ...ray Status Display RAID 1 Example Restore Initial Values Previous Next Toggle Hot Spare Cancel Select Deselect Done Alt F1 F6 Enter F8 Esc Help 3ware Disk Array Configuration Create Array Delete Array...

Страница 53: ...the hot spare dynamically replaces the failed drive in the array without user inter vention Rebuild will automatically be launched as a background process and an event notification will notify the us...

Страница 54: ...tdown During the next system power cycle the firmware queries the flag For a RAID 1 configura tion if there was a problem the firmware degrades the secondary drive in the array and starts the backgrou...

Страница 55: ...aven t yet installed the hardware return to the Hardware Installation section The hardware must be installed before you can configure the Escalade Storage Switch Windows NT 4 0 Installation page 46 Wi...

Страница 56: ...he system follow the instructions in either of the following sections note use of a boot floppy diskette may be required by some systems Installing the storage switch and Windows NT 4 0 page 48 If you...

Страница 57: ...ion and 3ware Disk Array Configuration Utility chapters Boot the machine 1 Log in as system administrator 2 Partition and format any new disk array or independent disk using Disk Administrator in the...

Страница 58: ...t been partitioned If you are having trouble you may need to create a partition on the drive where you plan to install Windows NT 4 0 1 Use the FDISK DOS utility to get your disk partitioned and ready...

Страница 59: ...and press Enter again Ensure the path to this driver is correct in Copy manufacturer s files from at the bottom of the box To do this type A winnt 3 After the driver is loaded from the diskette you wi...

Страница 60: ...tion 1 Continue with the normal Windows NT 4 0 installation 2 Log in as administrator You should see a brief splash screen see Figure 21 followed immediately by an Installation Com plete notification...

Страница 61: ...of the system driver installation will start the RAID array initialization process This process may take several hours but it does not interfere with the installation of 3DM or the use of the array In...

Страница 62: ...Open SCSI Adapters from the Control Panel window 4 Click on the Drivers tab in SCSI Adapters 5 Follow the instructions in the Install Update 3ware driver sec tion page 55 to continue Reboot the machin...

Страница 63: ...initialization The completion of the system driver installation will start the RAID array initialization process This process may take several hours but it does not interfere with the installation of...

Страница 64: ...sk arrays for this and previous versions Update the 3ware driver 1 Backup any critical data prior to upgrading the 3ware driver 2 Backup the appropriate 3DM alarm log Windows 3waenlog dat Linux var lo...

Страница 65: ...Windows NT 4 0 Installation www 3ware com 55 Figure 23 Remove Current Driver Install Update the 3ware driver 1 Click on the Add button see Figure 23 The Install Driver dialog appears see Figure 24...

Страница 66: ...m Disk Figure 25 dialog appears Insert the 3ware driver installation diskette DO NOT use the special diskette labeled specifically for Windows NT driver installation 3 Ensure that the path name is cor...

Страница 67: ...Choose and click on the appropriate driver name i e Escalade 7000 Storage Switch listed in the dialog box to highlight it then click on OK Be sure to select the correct one otherwise the driver updat...

Страница 68: ...1 Remove the driver diskette from your PC then restart your sys tem If you don t remove the diskette the system may not boot 2 If you choose to reconfigure your disk arrays press Alt 3 to bring up th...

Страница 69: ...choose Administrative Tools c From the Administrative Tools menu choose Disk Admin istrator RAID array initialization The completion of the system driver installation will start the RAID array initial...

Страница 70: ...to a Windows 98 ME sys tem with an existing Escalade Storage Switch follow the instruc tions in Adding a drive to an existing storage switch page 62 If you have a new drive configuration without an o...

Страница 71: ...Windows 98 ME Installation www 3ware com 61 Replacing an existing storage switch with a new version of the switch page 69 Note Windows 98 driver requires Microsoft Windows 98 Second Edition...

Страница 72: ...guration Utility chapters Partition and format new drive 1 Run fdisk by selecting Run from the Start menu and typing fdisk in the Run window 2 Restart the system again and format each device select th...

Страница 73: ...CD ROM support Partition the boot device using fdisk 1 If your disks have not been partitioned you will get a message like Windows has detected that drive C does not contain a valid FAT or FAT32 part...

Страница 74: ...that drive C does not contain a valid FAT or FAT32 partition your partition was not created properly Return to the Partition the boot device using fdisk and try again You may have restarted without e...

Страница 75: ...its to partition run fdisk by selecting Run from the Start menu and typing fdisk in the dialog 2 Restart the system again and format each device RAID array initialization The completion of the system...

Страница 76: ...New Hardware Wizard which will guide you in installing the new 3ware driver see Figure 27 When the Add New Hardware Wiz ard screen appears continue to the Install Update 3ware driver sec tion Perform...

Страница 77: ...artition run fdisk by selecting Run from the Start menu and typing fdisk in the Run win dow 2 Restart the system again and format each device select the device with the right mouse button in the My Co...

Страница 78: ...pletion of the system driver installation will start the RAID array initialization process This process may take several hours but it does not interfere with the installation of 3DM or the use of the...

Страница 79: ...econfiguring the drives connected to your switch and will not affect data stored in your disk arrays for this and previous versions Materials required 3ware Windows driver installation diskette 3ware...

Страница 80: ...orage Switch User Guide 70 www 3ware com 8 Click on the Driver tab see Figure 28 Figure 28 3ware Storage Switch Properties Display 9 Click on the Update Driver button and press Next on the Update Devi...

Страница 81: ...n you see the window in Figure 29 you MUST select Dis play a list of all the drivers in a specific location so that you can select the driver you want Figure 29 Install Hardware Device Drivers 2 The S...

Страница 82: ...Driver Display 3 The Install from Disk Figure 31 dialog appears Insert the 3ware driver installation diskette and type the correct path name in Copy manufacturer s files from near the bottom of the b...

Страница 83: ...ation www 3ware com 73 Figure 31 Install from Disk 4 The Update Driver dialog box appears see Figure 32 Click on the correct storage switch listed in the dialog box to select it then click on Next Fig...

Страница 84: ...tem Settings Change dialog Figure 33 Final driver installation screen 6 Shutdown your system and log back in at the administrator level if your system is connected to a network When the system has reb...

Страница 85: ...o bring up the Disk Array Configuration Utility 2 If you reconfigure your disk arrays partition and format any new disk arrays or freed disks To partition run fdisk by select ing Run from the Start me...

Страница 86: ...a drive to an existing storage switch page 78 If you have a new drive configuration without an operating system and want to install Windows on a drive managed by the Escalade Storage Switch follow th...

Страница 87: ...s released versions of Windows 2000 and Windows XP only We recommend that the user upgrade to the latest service packs available for Windows 2000 and Windows XP The driver or the oper ating system can...

Страница 88: ...r independent disk accessible to Windows 2000 or XP 1 Boot the system and log in as a system administrator 2 Partition and format the new arrays or disks using the Adminis trative Tools from the Start...

Страница 89: ...ars at the bottom of the display 2 When you get the message Setup could not determine the type of one or more mass storage devices or you have chosen to man ually specify and adapter press S to specif...

Страница 90: ...ure 37 Installation Complete Notification Continue with the following steps to make any new disk arrays or independent disks accessible to Windows 2000 or XP 1 Remove the driver diskette then select Y...

Страница 91: ...ps the appear on screen to create a volume and to assign a drive letter RAID array initialization The completion of the system driver installation will start the RAID array initialization process This...

Страница 92: ...e 3ware CD ROM Create disk arrays Refer to the 3ware Hardware Installation and 3ware Disk Array Configuration Utility chapters Install the 3ware driver As a Plug and Play device Windows 2000 or XP rec...

Страница 93: ...Complete notification see Figure 37 Continue with the following steps to make any new disk arrays or independent disks accessible to Windows 2000 or XP 1 Remove the driver diskette then select Yes to...

Страница 94: ...lume 7 Follow the steps the appear on screen to create a volume and to assign a drive letter RAID array initialization The completion of the system driver installation will start the RAID array initia...

Страница 95: ...itch does not require reconfiguring the drives connected to your switch and will not affect data stored in your disk arrays for this and previous versions Materials required 3ware Windows driver insta...

Страница 96: ...click on 3ware Storage Switch The 3ware Storage Switch Properties pop up menu appears 8 Click on the Driver tab see Figure 39 Figure 39 3ware Storage Switch Properties Display 9 Click on the Update D...

Страница 97: ...Windows 2000 or Windows XP Installation www 3ware com 87 Figure 40 Upgrade driver welcome screen...

Страница 98: ...re driver 1 Once you reach the Update Device Driver screen display shown in Figure 41 ensure that you select Display a list of known drivers for this device so that I can choose a specific driver Afte...

Страница 99: ...Windows 2000 or Windows XP Installation www 3ware com 89 2 The Select a Device Driver dialog appears see Figure 42 Click on the Have Disk button Figure 42 Select a Device Driver...

Страница 100: ...com 3 The Install from Disk Figure 43 dialog appears Insert the 3ware driver installation diskette and type the correct path name in Copy manufacturer s files from near the bottom of the box The corr...

Страница 101: ...ick on the appropriate driver name i e Escalade 7000 Stor age Switch listed in the dialog box to highlight it Then click on Next Be sure to select the correct driver name otherwise the driver update w...

Страница 102: ...3ware Escalade Storage Switch User Guide 92 www 3ware com Figure 45 Start Device Driver Installation...

Страница 103: ...e driver diskette that was packaged with your storage switch the Digital Signature Not Found screen may appear see Figure 46 If this screen appears click on Yes to continue and follow the instructions...

Страница 104: ...ure 47 Final driver installation screen Remove the existing Escalade Storage Switch and install the new Escalade Storage Switch Refer to the Hardware Installation chapter Reboot the machine 1 Remove t...

Страница 105: ...nagement from the Administrative Tools menu c Select Storage d Select Disk Management 5 Follow the steps the appear on screen to write a signature to the drive 6 Right click on the drive and select Cr...

Страница 106: ...3ware Escalade Storage Switch User Guide 96 www 3ware com...

Страница 107: ...efore you can configure the Escalade Stor age Switch Red Hat Linux Installation page 98 SuSE Linux Installation page 107 Note Check your Linux driver version number by typ ing the following command ca...

Страница 108: ...accord ing to how you install your operating system If you have a new drive configuration without an operating system and want to install Linux on a drive managed by 3ware s Storage Switch follow the...

Страница 109: ...nate this problem After Linux is installed the drive can be recon nected Note The use of the Disk Druid partitioning utility with Red Hat 6 2 is limited to 112 GB Use fdisk if more stor age capacity i...

Страница 110: ...ce you are installing from CD ROM For Red Hat versions prior to 7 0 4 When asked if you would like to specify a special device driver select Add Device and press Return 5 When asked what kind of devic...

Страница 111: ...for questions or problems RAID array initialization The completion of the system driver installation will start the RAID array initialization process This process may take several hours but it does no...

Страница 112: ...d partitioning utility with Red Hat 6 2 is limited to 112 GB Use fdisk if more stor age capacity is required Create disk arrays Refer to the 3ware Hardware Installation and 3ware Disk Array Configurat...

Страница 113: ...r Red Hat 7 0 and older type sbin insmod lib modules kernel string scsi 3w xxxx o For Red Hat 7 1 and newer type sbin insmod lib modules kernel string kernel drivers scsi scsi_mod o sbin insmod lib mo...

Страница 114: ...ng swap partitions swapon a add the following lines For Red Hat 7 0 and older type sbin insmod lib modules kernel string scsi 3w xxxx o For Red Hat 7 1 and newer type sbin insmod lib modules kernel st...

Страница 115: ...5 For Red Hat 7 0 and later versions Red Hat 7 0 and later support multiple build targets from make file Boot to UP version of kernel to build against To build UP module type make f makefile rh The fi...

Страница 116: ...tion of the system driver installation will start the RAID array initialization process This process may take several hours but it does not interfere with the installation of 3DM or the use of the arr...

Страница 117: ...ng system and want to install Linux on a drive managed by 3ware s Storage Switch follow the instructions in either Installing the storage switch while installing SuSE Linux 7 2 or 7 3 with YaST1 page...

Страница 118: ...evice Disconnecting the IDE drive while installing Linux will eliminate this problem After Linux is installed the drive can be recon nected Create disk arrays Refer to the 3ware Hardware Installation...

Страница 119: ...sions 1 From the command prompt issue the following commands mount t msdos dev fd0 mnt cp mnt 3w xxxx o modules umount mnt 2 Eject the 3ware Software Installation diskette from the floppy drive and is...

Страница 120: ...em so driver will load on boot 1 Insert the 3ware driver installation diskette for SuSE and type in the following mkdir mnt2 mount t msdos dev fd0 mnt2 If you are on a non SMP system type cp mnt2 init...

Страница 121: ...n window that came up when lilo was finished installing 6 Select OK and reboot the system RAID array initialization The completion of the system driver installation will start the RAID array initializ...

Страница 122: ...tility chapters Install the 3ware driver Note kernel string refers to the kernel version i e 2 2 14 5 0 2 4 2 2 smp etc Check 3ware s website for supported versions Note refers to the SuSe Linux versi...

Страница 123: ...l string kernel drivers scsi 3w xxxx o umount floppy Case 2 Your system runs SuSE Linux with a 2 2 kernel and is an SMP system multi processor 1 Edit etc rc d boot and before the line ECHO_RETURN rc_d...

Страница 124: ...fp 3w xxxx tgz 3 You must have a full Linux kernel source tree in usr src linux in order to do the compile 4 To build UP module boot to desired UP kernel type make f makefile oth The created file is 3...

Страница 125: ...www 3ware com 115 Linux Installation Install and run 3DM disk management utility Refer to the 3DM Disk Management Utility chapter...

Страница 126: ...3ware Escalade Storage Switch User Guide 116 www 3ware com...

Страница 127: ...h In the Win dows environment array status can also be checked in the local popup notifier Event notification occurs from 3DM when the storage switch requires attention such as when a disk array becom...

Страница 128: ...sing Windows Explorer by double clicking on the Setup file found on the installation disk or by executing run a setup from the Run in the Start menu 3 The 3DM Setup Standard install window will guide...

Страница 129: ...ences window see Figure 49 enter the e mail address of the user who will be receiving the 3DM e mail status messages You may enter multiple e mail addresses separating each entry with a comma If you d...

Страница 130: ...e option of starting the application and opening the browser win dow when you complete the installation recommended You can run 3DM later by selecting 3DM from the Start menu To view 3DM remotely via...

Страница 131: ...r SuSE Linux almost all OS packages are required to be installed for 3DM e mail notification to function 1 Insert the 3ware software installation CD ROM for Linux into the CD ROM drive 2 Mount the CD...

Страница 132: ...message when an event occurs The default to this question is yes If you enable e mail notification you will be asked to pro vide the name of the mail server the user name for the person who will send...

Страница 133: ...er you would like to use for web monitoring default is 1080 9 Change the directory and then eject the CD ROM disk when fin ished cd home eject cdrom Starting 3DM 3DM should start automatically after i...

Страница 134: ...or older SuSE systems type mount f iso9660 dev cdrom cdrom 3 Change the directory and run the uninstall script cd mnt cdrom or cdrom install 3dm u 4 Eject the CD ROM disk when finished cd home eject c...

Страница 135: ...ch s machine Event notification s e mail feature can send an e mail to a specified recipient when there is a problem with the array Note The format and style of the 3DM browser win dows illustrated in...

Страница 136: ...to unblock port 1080 use the following line pref network security ports banned override 1080 If you are using SuSE 7 3 Linux this file is located at opt defaults netscape6 defaults pref all js Disk a...

Страница 137: ...Checking Array Status www 3ware com 127 Figure 50 3DM Home Display...

Страница 138: ...n and status information in text format which is helpful when con tacting 3ware Customer Support with questions or for troubleshoot ing Its text format allows you to select the text in the window with...

Страница 139: ...e The Monitor display see Figure 52 is useful for overall visual sta tus of your disk arrays The Monitor display opens with either a green all OK orange during array initialization or rebuild or red e...

Страница 140: ...no longer fault tolerant SMART notifications appear in this dis play Alarm messages are categorized by the following levels of severity Errors shown next to a red box Warnings shown next to an orange...

Страница 141: ...3DM s email notification password rebuild rate and cache set tings Figure 54 3DM Settings Display Password Setup With password protection using 3DM will require entering the password into the login d...

Страница 142: ...rent password in the current password box of the 3DM Settings display see Figure 54 Note If password protection is being configured for the first time enter the factory set default password 3ware in t...

Страница 143: ...equire entering the password into the login display shown in Figure 55 To enable password protection be sure to perform the setup procedure on page 131 then select the Enabled option in the Password S...

Страница 144: ...Rebuild Rate portion of the Settings display see Figure 54 Selecting Cache Options The 3DM Settings display provides selection for enabling or dis abling the drive s write cache See Select write cache...

Страница 145: ...and media scans or remove and add a drive as part of a hot swap procedure To access the Configure Display enter the URL of the 3DM port in the address bar of your standard web browser You must be con...

Страница 146: ...3ware Escalade Storage Switch User Guide 136 www 3ware com Figure 56 3DM Configure Display...

Страница 147: ...rored array If a hot spare is specified and the mirror degrades an event notifica tion is generated and the hot spare dynamically replaces the failed drive in a mirrored array without user interventio...

Страница 148: ...inue Selecting the Force Continue on Source Errors check box prior to rebuilding the array ensures rebuilds are not terminated if ECC errors are detected on the source disk By default this function is...

Страница 149: ...Mirrored Array Maintenance www 3ware com 139 Figure 57 3DM Help Display...

Страница 150: ...3ware Escalade Storage Switch User Guide 140 www 3ware com...

Страница 151: ...or operation Q2 My system only has two power connectors but I have four drives The kit includes two Y splitter power cables Plug them into your existing power supply lines to go from two to four power...

Страница 152: ...reboot Q7 I am using a Dell Dimension system that locks up when booting after a 3ware card is installed What is going on This symptom is caused by a Dell BIOS bug Basically this bug sees the system bo...

Страница 153: ...sable If this array is your boot device your machine will not boot You must either find the missing disk and replace it to complete the array or release the member disks by deleting the incomplete arr...

Страница 154: ...Windows NT 4 0 with the storage switch using the Windows NT 4 0 Setup diskettes you must use a particular 3ware installation diskette which has the 3ware driver and an install exe program This progra...

Страница 155: ...y a compatibility problem between the mother board system BIOS and the 3ware BIOS Check the 3ware website to see if your motherboard is compatible with the 3ware BIOS and check with your motherboard m...

Страница 156: ...Escalade Storage Switch User Guide 146 www 3ware com Figure 58 Installation or Removal Dialog Box Figure 59 A Warning for All Software Removal Requests Figure 60 Confirmation of Successful Software Re...

Страница 157: ...Troubleshooting www 3ware com 147 Figure 61 Administrator Privileges Required Warning Figure 62 Firmware Upgrade Requirement Warning Figure 63 System Reboot Request...

Страница 158: ...e table Table 1 AEN Error Messages Message Value AEN_QUEUE_EMPTY 000h AEN_SOFT_RESET 001h AEN_DEGRADED_UNIT 002h AEN_CONTROLLER_ERROR 003h AEN_REBUILD_FAIL 004h AEN_REBUILD_DONE 005h AEN_INCOMP_UNIT 0...

Страница 159: ...reasonable amount of time the device driver may issue a soft reset to the stor age switch and retry the command packet AEN_SECTOR_REPAIR 023h AEN_SBUF_FAIL 024h AEN_LOST_CACHED_WRITE 025h AEN_DRIVE_E...

Страница 160: ...ct ing some sort of read error The default operation of the stor age switch is to abort a rebuild if an error is encountered If it is desired to continue on error the Ignore errors on rebuild radio bu...

Страница 161: ...h out going through the normal shutdown procedure it is possible that the data on a redundant array may be out of synchronization The unclean shutdown detection will detect this case and force the arr...

Страница 162: ...spare failover In either case the user is notified of the event by this AEN AEN 00Ch AEN_INIT_STARTED The storage switch notifies the user by this AEN whenever it starts an Initialization Initializat...

Страница 163: ...rors that would nor mally result in a degraded array situation For redundant arrays such as RAID 1 10 and 5 the storage switch essentially has two copies of the users data available If a read command...

Страница 164: ...ification would be an indication of a catastrophic failure of the drives in the array such as loss of power to multiple drives in an array AEN 026h AEN_DRIVE_ECC_ERROR This AEN may be sent when a driv...

Страница 165: ...re technical support if this event occurs AEN 029h AEN_VERIFY_STARTED The storage switch allows the user to verify data integrity on an array The verification functions for different RAID levels are a...

Страница 166: ...ndicates the data integrity verification function see AEN 029h was completed successfully No errors were encoun tered AEN 02Ch AEN_SECTOR_OVERWRITE If a read error is encountered during a rebuild and...

Страница 167: ...adio communications However there is no guarantee that interfer ence will not occur in a particular installation If this equipment does cause harm ful interference to radio or television reception whi...

Страница 168: ...owing Common Technical Regulations and or normative documents EN 55022 Limits and methods of measurements of radio interference characteristics of information technology equipment EN 61000 4 2 Electro...

Страница 169: ...ee the Limited Hardware Warranty and Software License Agreement at our website http www 3ware com support rma shtml 3ware warranty service is provided by returning the defective product to 3ware Exclu...

Страница 170: ...redit card number with authorization in the amount equaling the then current list price of the Escalade Storage Switch including shipping costs As soon as practicable thereafter 3ware will ship the ad...

Страница 171: ...mail form 3ware also offers toll free 877 883 9273 and 650 327 8600 direct phone support dur ing normal business hours Sales and ordering information For sales information send an electronic mail mess...

Страница 172: ...3ware Escalade Storage Switch User Guide 162 www 3ware com...

Страница 173: ...d array 43 137 B Background Media Scan 11 BIOS 11 25 141 BIOS tool 24 C Compliance and Conformity 157 D Deleting a disk array 35 Determining your configuration 26 Disk Array Configuration Utility 142...

Страница 174: ...31 RAID 1 7 8 31 37 RAID 10 7 8 31 RAID 5 7 10 31 39 Rebuild Array 42 rebuild process 138 Rebuilding 44 Rebuilding a mirrored array with no hot spare 40 Rebuilding a mirrored disk array 39 Rebuilding...

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