19196-001 Rev. D
VIDAR Advantage Series User’s Guide
32
Symptom
Corrective action
Film starts and stops during scanning. 1. Increase memory allocation for scanning software.
(Especially if scanning at high resolutions, memory
allocation must be sufficient to accept data stream
from digitizer.)
2. If scanning to disk, ensure sufficient space is
available on disk drive.
3. Ensure PC has enough memory available to support
scanning application. Close applications not needed
for image acquisition from digitizer.
4. If problem persists, get qualified technical help.
Digitizer stops scanning and PC
locks up.
1. Reset entire system:
a. Turn digitizer off.
b. Shut down PC.
c. Turn digitizer on.
d. After digitizer all three digitizer LEDs turn solid
green, turn on PC.
2. Launch scanning software on PC, then try scanning
again. If problem persists, get qualified technical
help.
3. Check for correct device driver installation.
Digitizer was working properly, but
after installing (or reinstalling) the
scanning application there are
Toolkit errors or the digitizer is not
detected.
1. If you installed a new scanning application, or if you
reinstalled the existing application, the older Toolkit
(
vscsi32.dll
) may have been installed. Run the
VIDAR Drivers and Toolkit Installation CD (see
appropriate section in the “Installing device drivers”
chapter).
2. If problem persists, contact
Digitizer is not listed in Windows™
Control Panel under Scanners and
Cameras.
1. Update to STI drivers. See “Computers with
Windows™ 2000 and Windows™ XP” in the
“Installing device drivers” chapter.
2. Check all cables and connectors.
Digitizer is not detected.
1. Check all cables and connectors.
2. Reset entire system:
a. Turn digitizer off.
b. Shut down PC.
c. Turn digitizer on.
d. After digitizer all three digitizer LEDs turn solid
green, turn on PC.
Auto Feeder does not reliably feed
films.
1. Clean the lift roller on the Feeder.
2. CAD PRO only: Clean the Suction Cups inside the
feeder (see “Cleaning the Auto-Feed Roller and
Suction Cups” in the “Preventive maintenance”
chapter). Be sure Suction Cups are not loose.
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