7
Technical Support
24
3Com FTP Site
Download drivers, patches, software, and MIBs across the Internet from the 3Com public FTP site. This service is
available 24 hours a day, 7 days a week.
To connect to the 3Com FTP site, enter the following information into your FTP client:
■
Hostname:
ftp.3com.com
■
Username:
anonymous
■
Password:
<
your Internet e-mail address
>
Support from Your Network Supplier
If you require additional assistance, contact your network supplier. Many suppliers are authorized 3Com service
partners who are qualified to provide a variety of services, including network planning, installation, hardware
maintenance, application training, and support services.
When you contact your network supplier for assistance, have the following information ready:
■
Product model name, part number, and serial number
■
A list of system hardware and software, including revision levels
■
Diagnostic error messages
■
Details about recent configuration changes, if applicable
If you are unable to contact your network supplier, see the following section on how to contact 3Com.
NOTE:
You do not need a user name and password with Web browser software such as Netscape Navigator
and Internet Explorer.
