C-2
A
PPENDIX
C: T
ECHNICAL
S
UPPORT
Access by Analog Modem
To reach the service by modem, set your modem to
8 data bits, no parity, and 1 stop bit. Call the
telephone number nearest you:
Access by Digital Modem
ISDN users can dial in to the 3Com BBS using a digital
modem for fast access up to 56 Kbps. To access the
3Com BBS using ISDN, use the following number:
1 408 654 2703
3ComFacts Automated Fax Service
The 3ComFacts automated fax service provides
technical articles, diagrams, and troubleshooting
instructions on 3Com products 24 hours a day, 7 days
a week.
Call 3ComFacts using your Touch-Tone telephone:
1 408 727 7021
Support from Your Network Supplier
If additional assistance is required, contact your
network supplier. Many suppliers are authorized
3Com service partners who are qualified to provide a
variety of services, including network planning,
installation, hardware maintenance, application
training, and support services.
When you contact your network supplier for
assistance, have the following information ready:
■
Product model name, part number, and serial
number
■
A list of system hardware and software, including
revision levels
■
Diagnostic error messages
■
Details about recent configuration changes,
if applicable
If you are unable to contact your network supplier,
see the following section on how to contact 3Com.
Country
Data Rate
Telephone Number
Australia
Up to 14,400 bps
61 2 9955 2073
Brazil
Up to 14,400 bps
55 11 5181 9666
France
Up to 14,400 bps
33 1 6986 6954
Germany
Up to 28,800 bps
4989 62732 188
Hong Kong
Up to 14,400 bps
852 2537 5601
Italy
Up to 14,400 bps
39 2 27300680
Japan
Up to 14,400 bps
81 3 3345 7266
Mexico
Up to 28,800 bps
52 5 520 7835
P.R. of China
Up to 14,400 bps
86 10 684 92351
Taiwan, R.O.C.
Up to 14,400 bps
886 2 377 5840
U.K.
Up to 28,800 bps
44 1442 438278
U.S.A.
Up to 28,800 bps
1 408 980 8204
