7
A
Technical Support
3Com provides easy access to technical support information through a variety of services. This appendix describes
these services.
Information contained in this appendix is correct at time of publication. For the most recent information, 3Com
recommends that you access the 3Com Corporation World Wide Web site.
Online Technical Services
3Com offers worldwide product support 24 hours a day, 7 days a week, through the following online systems:
■
World Wide Web site
■
3Com Knowledgebase Web Services
■
3Com FTP site
World Wide Web Site
To access the latest networking information on the 3Com Corporation World Wide Web site enter this URL into
your Internet browser:
http://www.3com.com/
This service provides access to online support information such as technical documentation and software library, as
well as support options that range from technical education to maintenance and professional services.
3Com Knowledgebase Web Services
This interactive tool contains technical product information compiled by 3Com expert technical engineers around the
globe. Located on the World Wide Web at
http://knowledgebase.3com.com
, this service gives all 3Com
customers and partners complementary, round-the-clock access to technical information on most 3Com products.
3Com FTP Site
Download drivers, patches, and software across the Internet from the 3Com public FTP site. This service is available
24 hours a day, 7 days a week.
To connect to the 3Com FTP site, enter the following information into your FTP client:
■
Hostname:
ftp.3com.com
■
Username:
anonymous
■
Password:
<your Internet e-mail address>
NOTE:
You do not need a user name and password with Web browser software such as Netscape Navigator
and Internet Explorer.
