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3

T

ROUBLESHOOTING

This chapter provides the following troubleshooting
information:

■

Checking LEDs

■

Accessing the 3Com LAN PC Card help system

■

DOS Diagnostics program

■

Resolving hardware resource conflicts

■

Frequently Asked Questions

■

Troubleshooting tips

The 3Com World Wide Web site (http://www.3com.com/)
offers the latest drivers, troubleshooting information, and
software updates in the Support area.

LEDs

For the 3CCE589ET and 3CCE589EC LAN PC Cards, the
LED is on the connector (Figure 6) on both the network
cable and the PC Card COMBO cable.

Figure 6

Network Cable and PC Card COMBO Cable LEDs

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Содержание 3CCE589EC

Страница 1: ...http www 3com com 3Com Megahertz 10 Mbps LAN PC Card User Guide Part No 09 1457 000 October 1998 Downloaded from www Manualslib com manuals search engine ...

Страница 2: ...al Computer Software Restricted Rights Clause at 48 C F R 52 227 19 and the limitations set forth in 3Com Corporation s standard commercial agreement for the software Unpublished rights reserved under the copyright laws of the United States The software described in this documentation is furnished under a license agreement included with the product either as a separate document or on the software ...

Страница 3: ...u Use 7 Windows 98 and Windows 95 8 Windows 98 8 Windows 95 10 Windows 95 OSR 2 10 Confirming Installation 11 Windows 95 Version 4 00 950A 12 Windows NT 12 Windows NT 4 0 Installation without Networking Installed 13 Windows NT 4 0 Installation with Networking Installed 15 Windows NT Version 3 51 16 Microsoft Windows for Workgroups WFW 17 Before You Begin 17 Installing the Network Driver 18 AutoLin...

Страница 4: ...rupt Request Level IRQ or Memory Range 33 Changing Network Driver Optimization Duplex NDIS Driver Version or Transceiver Type 34 Windows NT 4 0 34 DOS Configuration Program 34 5 DYNAMICACCESS Using DynamicAccess Software Version 1 5 with the Edge Monitor System 36 Setting a dRMON Password 37 A SPECIFICATIONS B TECHNICAL SUPPORT Online Technical Services 41 World Wide Web Site 41 3Com FTP Site 41 3...

Страница 5: ...B STATEMENT FCC DECLARATION OF CONFORMITY INDUSTRY CANADA CLASS B EMMISSION COMPLIANCE STATEMENT AVIS DE CONFORMITÉ À LA RÉGLEMENTATION D INDUSTRIE CANADA 3COM END USER SOFTWARE LICENSE AGREEMENT Downloaded from www Manualslib com manuals search engine ...

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Страница 7: ...e 3CCE589ET PC Card 2 3 Connecting the 3CCE589EC PC Card 3 4 Connecting the 3CXE589ET PC Card 4 5 Connecting the 3CXE589EC PC Card 5 6 Network Cable and PC Card COMBO Cable LEDs 23 7 XJACK LAN PC Card LED 24 Downloaded from www Manualslib com manuals search engine ...

Страница 8: ...Downloaded from www Manualslib com manuals search engine ...

Страница 9: ...TABLES 1 Network Driver Text File Names 21 2 LED Description 24 3 Frequently Asked Questions 27 4 Option Settings 31 5 PC Cards Specifications 39 Downloaded from www Manualslib com manuals search engine ...

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Страница 11: ...nnectors Figure 1 3Com Megahertz 10 Mbps LAN PC Cards These LAN PC Cards automatically operate at 10 Mbps when connected to an Ethernet hub This chapter describes how to install a LAN PC Card in your notebook and connect it to the network After you install the PC Card follow the instructions in Chapter 2 to install the driver so you can login to the network Downloaded from www Manualslib com manua...

Страница 12: ... PC Card supplier Connecting the 3CCE589ET LAN PC Card 1 Remove all PC Cards from your notebook and turn it on 2 Connect the PC Card cable to the PC Card Figure 2 Connecting the 3CCE589ET PC Card 3 Connect the RJ 45 connector to the network port 4 Insert the PC Card into the PC Card slot and slide it all the way in CAUTION Do not force the PC Card into the slot or you may bend the pins inside the ...

Страница 13: ...y see prompts for driver installation d Go to Chapter 2 to install the network driver that allows you to login to the network 3 If you are using the BNC T connector connect the PC Card COMBO cable to the 3CCE589EC PC Card a Connect the BNC T connector to the PC Card COMBO cable You must supply your own BNC T connector Figure 3 Connecting the 3CCE589EC PC Card b Connect the BNC T connector to the E...

Страница 14: ...k cable into the 3CXE589ET PC Card XJACK connector Figure 4 Connecting the 3CXE589ET PC Card 3 Insert the other RJ 45 connector into the network port 4 Insert the PC Card into the PC Card slot and slide it all the way in CAUTION Do not force the PC Card into the slot or you may bend the pins inside the slot You may see Windows prompts for driver installation Go to Chapter 2 to install the network ...

Страница 15: ...tallation c Go to Chapter 2 to install the network driver that allows you to login to the network 3 If you are using the BNC T connector connect the PC Card COMBO cable to the 3CXE589EC PC Card a Connect the BNC T connector to the PC Card COMBO cable You must supply your own BNC T connector Figure 5 Connecting the 3CXE589EC PC Card b Connect the BNC T connector to the Ethernet cable c Insert the P...

Страница 16: ... and PC Card COMBO Cable To detach the PC Card cable and PC Card COMBO cable from the PC Card squeeze the sides of the connector The cable detaches from the PC Card easily Downloaded from www Manualslib com manuals search engine ...

Страница 17: ...e You Install the Network Driver Make sure that the PC Card is installed in your notebook and connected to the network before you install any network driver Which Driver Installation Instructions Should You Use Ask your MIS department which network driver instructions you should use Instructions are provided in this chapter for each of the following environments Windows 98 Windows 95 version 4 00 ...

Страница 18: ...st NDIS VXD 8 24 96 or later to use the NDIS 4 driver with Windows 95 OSR 2 The NDIS 3 driver works with Windows 95 and Windows 95 OSR 2 The following instructions assume that you have not installed any other network adapter in the machine If you have been using a network connection on your computer some of the following instructions may not apply or may produce different results Refer to your MIS...

Страница 19: ... Card 589E Ethernet 7 Click Next to copy the required files and build a driver information database 8 If prompted insert the Windows 98 CD The Windows 98 files may be located on the hard drive in the folder C WINDOWS OPTIONS CABS 9 Click OK to copy the files required Please wait while the system checks your current network configuration The required time depends on your settings for network softwa...

Страница 20: ...d in Chapter 1 2 Turn on your computer The Update Device Driver wizard detects the card and displays 3Com Megahertz 589E 3 Insert LAN Installation Disk 1 and click OK The following message appears Windows found the following updated driver for this device 3Com Megahertz LAN PC Card 589E Ethernet 4 Click Finish to accept the driver Windows displays the message The file net589a inf on 3Com Megahertz...

Страница 21: ... The Network Neighborhood icon appears on your desktop 12 Double click the Network Neighborhood icon to access the network Confirming Installation 1 Double click the My Computer icon 2 Double click the Control Panel icon 3 Double click the System icon The System Properties box appears detailing your system setup 4 Click the Device Manager tab A list of devices appears arranged by type 5 Double cli...

Страница 22: ... the files typically C windows options cabs and click OK 5 Remove the LAN Installation Disk 1 and restart the PC to log into the network Windows NT Before you begin obtain LAN Installation Disk 1 shipped with your LAN PC Card and the Windows NT installation files on hard disk or CD If Windows NT networking is not installed you also need the following information from your MIS department Are you on...

Страница 23: ...into the floppy drive and click OK 7 When the Select OEM Option window opens select 3Com Megahertz LAN PC Card Ethernet and click OK The Network Adapters list shows the 3Com Megahertz LAN PC Card with a check mark on it 8 Click Next to continue 9 In the Network Protocols list place a check mark next to each network protocol that Windows NT will use and click Next Most Microsoft NT networks use the...

Страница 24: ... about what settings to use ask your system administrator or MIS department 15 If you selected TCP IP and have a DHCP server click Yes 16 If you do not have a DHCP server click No and get an IP address from your system administrator and enter it Windows NT files are copied to the hard drive 17 If you are prompted for TCP IP information enter it and click OK The Network Setup Wizard shows a Binding...

Страница 25: ...not verifiably correct use them anyway If this happens click OK to use the parameters 8 In the Network Protocols tab make sure that each network protocol service that Windows NT uses appears in the window If not click Add to install the correct protocols and services or consult your system administrator 9 In the Network Services tab make sure each network service that Windows NT uses appears in th...

Страница 26: ... Adapter window appears 4 Select Other Requires disk from manufacturer from the list 5 Click Continue 6 Insert LAN Installation Disk 1 into the floppy drive Enter the name of the drive for example A and click OK 7 Select 3Com Megahertz LAN PC Card from the list and click OK The LAN PC Card files are copied to your PC 8 Click OK to accept the default settings for the LAN PC Card or enter new settin...

Страница 27: ...ect PC performance To resolve this deficiency with WFW 3 11 you may want to upgrade your operating system Before You Begin Before you begin installing the network driver obtain LAN Installation Disk 2 and Windows for Workgroups v3 11 installation files on hard disk floppy diskettes or CD Ask your MIS department for the following information Transport protocol used in the Microsoft Windows Network ...

Страница 28: ...ompting you to specify the drive or directory where the ELPC3 DOS driver can be found 8 Insert LAN Installation Disk 2 in the floppy drive 9 Click OK to accept the default directory 10 Select 3Com Megahertz LAN PC Card and click OK 11 In the Network Drivers dialog box click Close 12 In the Network Setup dialog box click OK 13 If prompted supply the information you gathered before you began the ins...

Страница 29: ...the AutoLink program the PC must meet these requirements Use Novell NetWare 3 12 4 10 or 4 11 network operating system Have only one LAN PC Card installed NetWare DOS ODI client 1 Make sure the LAN PC Card is installed and connected to the network as described in Chapter 1 2 Boot the PC under DOS 3 Insert LAN Installation Disk 2 into the floppy drive and type a install Enter at the DOS prompt 4 Ch...

Страница 30: ...link log more Enter To print the file type print autolink log Enter 7 When prompted remove LAN Installation Disk 2 and reboot the PC When prompted type your user name and password Installing the Windows CE 2 0 Driver The following Windows CE hand held PCs support the LAN PC Card using the United States Windows CE 2 0 driver Cassiopeia Model A11 A20 SH3 CPU LG Phenom SH3 CPU Sharp Mobilon Model HC4...

Страница 31: ...r Workgroups NDIS 2 driver WFWNDIS TXT ELPC3 DOS NetWare and Windows 3 11 NWDOSODI TXT 3C589 COM NetWare and OS 2 NWOS2ODI TXT 3C589 SYS NetWare and DOS Windows 3 11 and Windows for Workgroups AUTOLINK TXT this file is in the AUTOLINK directory 3C589 COM Banyan VINES BANYAN TXT ELPC3 DOS Microsoft LAN Manager LANMAN TXT ELPC3 DOS IBM LAN Server DOS and OS 2 LANSRV TXT ELPC3 DOS ELPC3 OS2 Artisoft ...

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Страница 33: ...uestions Troubleshooting tips The 3Com World Wide Web site http www 3com com offers the latest drivers troubleshooting information and software updates in the Support area LEDs For the 3CCE589ET and 3CCE589EC LAN PC Cards the LED is on the connector Figure 6 on both the network cable and the PC Card COMBO cable Figure 6 Network Cable and PC Card COMBO Cable LEDs Downloaded from www Manualslib com ...

Страница 34: ... installed with your Windows network drivers The help system includes PC Card release notes frequently asked questions and the PC Card KnowledgeBase 1 Install the LAN PC Card and connect it to the network as described in Chapter 1 2 Install the network driver as described in Chapter 2 3 Double click the TCAUM589 hlp Winhelp book icon located in the C Windows C WINNT directory or your default Windo...

Страница 35: ...tests see the INSTRUCT TXT file in the HELP directory on LAN Installation Disk 2 Resolving Hardware Resource Conflicts Windows 98 and Windows 95 Use this procedure to resolve hardware resource conflicts I O Base Address and Interrupt values using Windows 98 or Windows 95 1 Using the Start Menu select Help 2 In the Help window select the Contents tab 3 Select Troubleshooting 4 Double click If you h...

Страница 36: ...Automatic Settings box 6 Click Change Settings 7 Change the value and click OK 8 Restart the notebook to change the values The values are changed Windows NT 4 0 Use this procedure to resolve hardware resource conflicts I O Base Address and Interrupt values using Windows NT 1 From the Control Panel double click Network 2 Click the Adapter tab 3 Select 3Com Megahertz LAN PC Card and click Properties...

Страница 37: ...t should I do if a yellow exclamation point appears next to the 3Com Megahertz LAN PC Card name 1 In the Device Manager double click Other Devices 2 Click the PCI Ethernet Controller or the duplicate 3Com Megahertz LAN PC Card entry 3 Click Remove 4 Restart your notebook What is DynamicAccess software DynamicAccess software brings intelligence to the end systems to provide improved network perform...

Страница 38: ...ate short cuts around routers there must be a switched path between source and destination What is the performance gain when using Fast IP Fast IP bypasses the router to provide increased performance in switched networks even if there are just a small number of network nodes using Fast IP The performance gain obtained when deploying Fast IP is directly related to traffic load on the backbone route...

Страница 39: ...ng location Try the LAN PC Card in a known working notebook If you think you have resource conflicts I O base address or interrupts run the Windows 95 conflict troubleshooter as described earlier in this chapter If trouble persists contact your MIS department or network manager For additional troubleshooting information see the 3Com Web site at www 3com com Downloaded from www Manualslib com manua...

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Страница 41: ...ngs CIS Memory Address Assigned by Card Services 256 KB I O Base Address Assigned by Card Services 200h 210h 220h 230h 240h 250h 260h 270h 280h 290h 2A0h 2B0h 2C0h 2D0h 2E0h 2F0h 300h 310h 320h 330h 340h 350h 360h 370h 380h 390h 3A0h Interrupt Request Level Assigned by Card Services 3 5 7 9 10 11 12 15 Transceiver Type Auto Select Auto Select Coax BNC TP RJ 45 Network Driver Optimization Windows o...

Страница 42: ...operate on one of eight interrupt levels 3 5 7 9 10 11 12 or 15 The preferred interrupt level is 10 but the LAN PC Card can operate on the other interrupt levels if necessary If a conflict continues you might have to change the setting of other adapters or options that are in the notebook For Toshiba notebooks set the interrupt to 11 For more information about resolving conflicts see Chapter 3 Tra...

Страница 43: ...y change these settings if you have a resource conflict 1 Install the LAN PC Card and connect it to the network Chapter 1 and install the driver Chapter 2 2 Double click the My Computer icon 3 Double click the Control Panel icon 4 Double click the System icon in the Control Panel 5 In the System Properties window click Device Manager 6 Double click Network Adapters 7 Double click 3Com Megahertz LA...

Страница 44: ...rsion click auto select NDIS 3 NDIS 4 or NDIS 5 NDIS 5 only works with Windows 98 If you select NDIS 5 for Windows 95 OSR2 NDIS 4 will be used If you select NDIS 5 for Windows 95 version A NDIS 3 will be used For transceiver type click TP RJ 45 Coax BNC or Auto Select 7 Close the windows and reboot the notebook The values are changed Windows NT 4 0 Use this procedure to change the I O Base Address...

Страница 45: ...ts flooding of switched networks by multicast applications such as video training stock quotes or online news For complete information on how to use DynamicAccess software see the DynamicAccess software documentation on the DynamicAccess Disk Be sure to visit the 3Com Web site for additional postings of FAQs for the Edge Monitor System and new DynamicAccess software versions and information at htt...

Страница 46: ...s the password you use for your Edge Monitor Do not install the DynamicAccess software version 1 5 on the PC where you install the Edge Monitor The data reported by the Edge Monitor will be inaccurate because it will track its own traffic statistics twice If you install DynamicAccess software on a PC running Windows NT Server the dRMON software that collects statistics is inactive To activate the ...

Страница 47: ...ript and run it before you run the DA15CFG EXE file Upon completion the KEYSET EXE file asks you to reboot 5 Reboot the notebook If you enter the password you can correct it and run the KEYSET EXE file again from the login script if the end nodes have not been discovered by an Edge Monitor If the end nodes have been adopted by an Edge Monitor you can pause the Edge Monitor while you run the KEYSET...

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Страница 49: ...tructure CIS and Memory Size Drivers 4 KB Diagnostics 8 KB CIS 256 K FIFO 8 KB Network Cable Specifications UTP Cable Requirements Category 3 LAN and high speed data cable 10 Mbps that meets the requirements of EIA TIA 568 and EIA TIA TSB 36 Category 4 extended distance LAN cable that meets the requirements of EIA TIA 568 and EIA TIA TSB 36 Category 5 voice and data transmission LAN cable 100 Mbps...

Страница 50: ...S Mean Time Between Failures hours calculated 70 C 158 F mobile environment 25 C 77 F mobile environment 128 694 33 hours 342 367 70 hours FCC Certification Part 15 Class B Downloaded from www Manualslib com manuals search engine ...

Страница 51: ... site 3Com Bulletin Board Service 3Com BBS 3ComFactsSM automated fax service World Wide Web Site Access the latest networking information on the 3Com Corporation World Wide Web site by entering the URL into your Internet browser http www 3com com This service provides access to online support information such as technical documentation and software library as well as support options ranging from t...

Страница 52: ...ity and 1 stop bit Call the telephone number nearest you Access by Digital Modem ISDN users can dial in to the 3Com BBS using a digital modem for fast access up to 56 Kbps To access the 3Com BBS using ISDN use the following number 1 408 654 2703 Country Data Rate Telephone Number Australia Up to 14 400 bps 61 2 9955 2073 Brazil Up to 14 400 bps 55 11 5181 9666 France Up to 14 400 bps 33 1 6986 695...

Страница 53: ...om sales office U S 1 800 NET 3Com The 3Com sales office will refer you to the nearest 3Com authorized service partner If you are unable to contact your network supplier see the following section on how to contact 3Com Support from 3Com If you are unable to obtain assistance from the 3Com online technical resources or from your network supplier 3Com offers technical telephone support services To f...

Страница 54: ...61 00137 or 021 6350 1590 800 6161 463 82 2 3455 6455 00798 611 2230 0080 611 261 001 800 611 2000 Europe From anywhere in Europe call 31 0 30 6029900 phone 31 0 30 6029999 fax From the following European countries you may use the toll free numbers Austria Belgium Denmark Finland France Germany Hungary Ireland Israel Italy Netherlands Norway Poland Portugal South Africa Spain Sweden Switzerland U ...

Страница 55: ...e Number Country Telephone Number Fax Number Asia Pacific Rim 65 543 6500 65 543 6348 Europe South Africa and Middle East 44 1442 435860 44 1442 435718 From the following European countries you may call the toll free numbers select option 2 and then option 2 Austria Belgium Denmark Finland France Germany Hungary Ireland Israel Italy Netherlands Norway Poland Portugal South Africa Spain Sweden Swit...

Страница 56: ...nada 1 800 876 3266 option 2 1 408 326 7120 Note RMA forms except Europe are available on CardFacts Dail 408 727 7021 All other locations 408 492 1790 408 326 7120 Country Telephone Number Fax Number Downloaded from www Manualslib com manuals search engine ...

Страница 57: ...rd 5 3CXE598ET LAN PC Card 4 D diagnostics programs DOS 25 driver installation 7 duplex 33 DynamicAccess software 35 E environmental operating range 39 F fax service 3ComFacts 43 FCC certification 40 frequently asked questions 24 H hardware resource conflicts resolving 25 Help System accessing 24 Frequently Asked Questions 24 KnowledgeBase 24 Release Notes 24 I I O Base Address problems resolving ...

Страница 58: ...epair 45 S software options changing 31 T technical support 3Com URL 41 bulletin board service 42 fax service 43 network suppliers 43 product repair 45 troubleshooting 29 U URL 41 W Windows 95 installing the network driver 8 OSR 2 network driver installation 12 version A network driver installation 12 Windows 98 installing the network driver 8 network driver installation 8 Windows for Workgroups i...

Страница 59: ...ed by third parties that the operation of the software products will be uninterrupted or error free or that all defects in the software products will be corrected For any third party products listed in the 3Com software product documentation or specifications as being compatible 3Com will make reasonable efforts to provide compatibility except where the noncompatibility is caused by a bug or defec...

Страница 60: ... limited in their application to you This warranty gives you specific legal rights which may vary depending on local law 3Com Corporation 5400 Bayfront Plaza P O Box 58145 Santa Clara CA 95052 8145 408 326 5000 FCC CLASS B STATEMENT This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This dev...

Страница 61: ...MB 003 du Canada 3COM END USER SOFTWARE LICENSE AGREEMENT IMPORTANT Read Before Using This Product YOU SHOULD CAREFULLY READ THE FOLLOWING TERMS AND CONDITIONS BEFORE USING THIS PRODUCT IT CONTAINS SOFTWARE THE USE OF WHICH IS LICENSED BY 3COM CORPORATION 3COM TO ITS CUSTOMERS FOR THEIR USE ONLY AS SET FORTH BELOW IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS OF THIS AGREEMENT DO NOT USE THE SOF...

Страница 62: ...ate expense The Software is delivered as Commercial Computer Software as defined in DFARS 252 227 7014 June 1995 or as a commercial item as defined in FAR 2 101 a and as such is provided with only such rights as are provided in this License Agreement which is 3Com s standard commercial license for the Software Technical data is provided with limited rights only as provided in DFAR 252 227 7015 Nov...

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