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Technical Support

48

Support from 3Com

If you are unable to obtain assistance from the 3Com online technical resources or
from your network supplier, 3Com offers technical telephone technical support
services. To find out more about your support options, call the 3Com technical
telephone support phone number at the location nearest you.

When you contact 3Com for assistance, have the following information ready:

•

Product model name, part number, and serial number

•

A list of system hardware and software, including revision levels

•

Diagnostic error messages

•

Details about recent configuration changes, if applicable

The following list of worldwide technical telephone support numbers is correct at the
time of publication. Refer to the 3Com Web site for updated information.

Asia, Pacific Rim

Australia

1 800 678 515

Hong Kong

800 933 486

India

+61 2 9424 5179 or 0008000 650 1111

Indonesia

001 803 61009

Japan

00531 616 439 or 03 5977 7991

Malaysia

1800 801 777

New Zealand

0800 446 398

Pakistan

+61 2 9937 5083

P.R. of China

10800 61 00137 or 021 6350 1590 or 00800 0638 3266

Singapore

800 6161 463

S. Korea

00798 611 2230 or 02 3455 6455

Taiwan, R.O.C.

00801 611 261

Thailand

001 800 611 2000

Or, send a description of the problem by e-mail to: [email protected]

Europe, Middle East, and Africa

From anywhere in these

regions: http://emea.3com.com/support/supportnumbers.html

Latin America

Brazil

http://www.3com.com/support/en_US/repair/lat.html

Mexico

http://www.3com.com/support/en_US/repair/lat.html

Puerto Rico

http://www.3com.com/support/en_US/repair/lat.html

Central and South

America

http://www.3com.com/support/en_US/repair/lat.html

North America

United States and

Canada

1 847 262 0070

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Содержание 3C2000

Страница 1: ...3Com Gigabit Network Interface Card 3C2000 User Guide http www 3com com http support 3com com registration frontpg pl Published April 2003 User guide version 1 0 ...

Страница 2: ...ressed including but not limited to the implied warranties terms or conditions of merchantability satisfactory quality and fitness for a particular purpose 3Com may make improvements or changes in the product s and or the program s described in this documentation at any time If there is any software on removable media described in this documentation it is furnished under a license agreement includ...

Страница 3: ...on 17 6 Windows 98 SE Driver Installation 21 7 Windows NT 4 0 Driver Installation 25 8 Linux Driver Installation 29 9 Novell NetWare Driver Installation 31 10 Installing and Using the 3Com Connection Assistant 37 11 Using the Virtual Cable Tester 39 12 Troubleshooting 41 A Specifications 45 B Technical Support 47 C Warranty Information 51 D Regulatory Information 53 ...

Страница 4: ...Contents ...

Страница 5: ...ntents 3Com 3C2000 Gigabit NIC Keep the NIC in its package until ready for installation 3Com Installation CD with driver software and user guide If the Windows autorun feature is enabled on your system the 3Com Master Navigator launches automatically when you insert the 3Com Installation CD See Using the Master Navigator on page 6 for more information NOTE Inform your network supplier of any missi...

Страница 6: ...1 Introduction 2 ...

Страница 7: ...B RAM minimum Safety Precautions Observe the following safety precautions WARNING The NIC is being installed in a system that operates with voltages that can be lethal Before you remove the cover of your system you must observe the following precautions to protect yourself and to prevent damage to the system components Remove any metallic objects or jewelry from your hands and wrists Use only insu...

Страница 8: ... off the system is unplugged from the power outlet and that proper electrical grounding procedures have been followed 3 Remove the system cover and select any empty PCI slot If you do not know how to identify a PCI slot refer to your system documentation 4 Remove the blank cover plate from the slot that you selected 5 Holding the NIC by the edges align the connector edge of the NIC with the PCI co...

Страница 9: ...scribes how to install the NIC driver and software in Windows using the 3Com Master Navigator 1 Insert the 3Com Installation CD The Master Navigator launches automatically If it does not launch run LAUNCH EXE from the 3Com Installation CD 2 Select NIC Software and then follow the prompts on the screen Port Type Connector Media Maximum Distance 10BASE T RJ 45 CAT 3 4 or 5 UTP 100 meters 325 feet 10...

Страница 10: ...user guide The user guide is in Adobe Acrobat PDF format You can also place a copy of the user guide on your hard drive and place a link to it in the Windows Start Programs listing NIC Software Install your NIC or improve the performance control and management of your current network NOTE If the Windows autorun feature is not enabled run LAUNCH EXE from the 3Com Installation CD NOTE You must have ...

Страница 11: ...ing and Using the 3Com Connection Assistant and Chapter 11 Using the Virtual Cable Tester Create Diskettes Create a set of installation diskettes for the following operating systems Windows XP Windows 2000 Windows Me Windows 98 SE Windows NT 4 0 You can also use the MakeDisk SETUP EXE utility on the Installation CD to create diskettes Register Product Register online You must register your product...

Страница 12: ...2 Installing and Connecting the NIC 8 ...

Страница 13: ...tects a new Ethernet Controller 2 Insert the 3Com Installation CD in the CD ROM drive If the main menu appears click Exit 3 The Found New Hardware Wizard searches the CD and displays 3Com Gigabit NIC 4 Click Next The driver is copied to the hard disk 5 Click Finish The driver is installed Verifying Successful Installation To verify successful NIC installation 1 Open the Windows Start menu and then...

Страница 14: ...ears showing the General tab 6 Click the Advanced tab A window displaying the list of configurable parameters and default values for the NIC appears 7 Change the parameters as desired Click the options listed under Properties and then use the pull down window under Value to change the default or assigned value The following parameters are available default values are listed in bold NOTE These para...

Страница 15: ... c Right click the NIC and select Enable The driver is reloaded 10 Verify that the NIC port LEDs operate as described in the table in Checking Port LEDs on page 43 Media Type 10 Mb Full Duplex 10 Mb Half Duplex 100 Mb Full Duplex 100 Mb Half Duplex 1000 Mb Full Duplex Auto Network Address Value Not Present Number of Receive Buffers 50 3 500 range Number of Transmit Buffers 50 4 200 range Wake up C...

Страница 16: ...ware 2 Select Start and then Control Panel The Control Panel window appears 3 Double click Administrative Tools and then Computer Management 4 The Computer Management window appears In the left window click on the plus sign next to System Tools and then click on Device Manager 5 Click Network adapters and then right click on the 3Com NIC that you want to remove 6 Select Uninstall 7 When the Confir...

Страница 17: ... 3Com Installation CD in the CD ROM drive If the main menu appears click Exit 3 Click Next to continue from the Found New Hardware Wizard screen 4 Click Next to let Windows search for a suitable driver 5 Click Next to proceed with the search Windows detects the driver for this device 6 Click Next The driver is copied to the hard drive 7 Click Finish The driver is installed Verifying Successful Ins...

Страница 18: ...o configure The Gigabit Ethernet Properties window appears showing the General tab 5 Click the Advanced tab A window showing the list of configuration parameters and default values for the NIC appears 6 Change the parameters as desired Click the options listed under Properties and then use the pull down window under Value to change the default or assigned value The following parameters are availab...

Страница 19: ...NIC and select Enable The driver is reloaded 9 Verify that the NIC port LEDs operate as described in the table in Checking Port LEDs on page 43 Maximum Frame Size 1514 64 9014 range Media Type 10 Mb Full Duplex 10 Mb Half Duplex 100 Mb Full Duplex 100 Mb Half Duplex 1000 Mb Full Duplex Auto Network Address Value Not Present Number of Receive Buffers 50 3 500 range Number of Transmit Buffers 50 4 2...

Страница 20: ...tall Unplug a device recommended and then click Next Choose this option to uninstall a device or to prepare your system for unplugging a device The Choose a Removal Task window appears 6 Click Uninstall a device recommended and then click Next This option permanently uninstalls a device and its driver The Installed Devices on Your Computer screen appears 7 Click the NIC you want to uninstall 3Com ...

Страница 21: ...re Wizard Windows detects the driver and copies the necessary files for this device 4 Click Finish Windows prompts for a reboot Verifying Successful Installation To verify successful NIC installation 1 Right click My Computer and select Properties 2 Click on the Device Manager tab The Device Manager window appears 3 Scroll down the list of hardware devices to Network Adapters Click the plus sign t...

Страница 22: ...ble parameters and default values for the NIC appears 4 Change the parameters as desired Click the options listed under Properties and then use the pull down window under Value to change the default or assigned value The following parameters are available default values are listed in bold NOTE These parameters and options are subject to change and may vary from those listed in this user guide Para...

Страница 23: ...ies 3 Click the Device Manager tab The Device Manager window appears 4 Scroll down the list of hardware devices to Network Adapters Click the plus sign to the left of the icon to display the list of NICs currently configured 5 Click the NIC you want to uninstall 3Com Gigabit NIC and then click Remove 6 Click OK to confirm the removal of the NIC Windows prompts to restart 7 Turn off power to the PC...

Страница 24: ...5 Windows Me Driver Installation 20 ...

Страница 25: ...Master Navigator main menu appears 3 Click NIC Software 4 Click Install NIC Driver and Diagnostics The Add New Hardware Wizard automatically detects the NIC and prompts you to search for new drivers 5 Click Next to continue 6 Select Specify a location and open the pull down menu and locate C WINDOWS OPTIONS CABS 7 Click Next to continue 8 Select Install the updated driver and follow the prompts to...

Страница 26: ... click the My Network Place icon and select Properties The Network Configuration window appears 2 Double click the Gigabit Ethernet NIC you want to configure The Gigabit Ethernet Properties window appears showing the Driver Type tab 3 Click the Advanced tab A window showing the list of configurable parameters and default values for the NIC appears 4 Change the parameters as desired Click the optio...

Страница 27: ...in Checking Port LEDs on page 43 Log Status Messages All Messages Errors None Status Messages Warnings Max IRQ per Sec 5000 1000 30000 range Maximum Frame Size 1514 64 9014 range Media Type 10 Mb Full Duplex 10 Mb Half Duplex 100 Mb Full Duplex 100 Mb Half Duplex 1000 Mb Full Duplex Auto Network Address Value Not Present Number of Receive Buffers 50 3 500 range Number of Transmit Buffers 50 4 200 ...

Страница 28: ...ect Properties 3 Click the Device Manager tab The Device Manager window appears 4 Scroll down the list of hardware devices to Network Adapters Click the plus sign to the left of the icon to display the list of NICs currently configured 5 Click the NIC you want to uninstall 3Com Gigabit NIC and then click Remove 6 Click OK to confirm the removal of the NIC Windows prompts for a restart 7 Turn off t...

Страница 29: ... main menu appears click Exit 7 At the OEM Option dialog box type in the path of the CD and then click OK 8 Make sure the 3Com NIC is selected and then click OK If this is the first time setting up the network Windows may prompt you to click Next to continue setting up the protocol and services Files are copied Windows may prompt you for the Windows NT specific files These are typically located in...

Страница 30: ...tics program installed Although the default values should be appropriate in most cases you may change any of the available options to meet the requirements of your specific system 1 Launch the 3Com NIC Diagnostics program 2 Change the parameters as desired The following parameters are available default values are listed in bold Parameter Options Media Type AutoSelect 1000Full 100Full 100Half 10Ful...

Страница 31: ...en the Windows Start menu and then select Settings Control Panel The Control Panel screen appears 3 Double click the Network icon The Network window appears 4 Select the Adapters tab 5 Click the NIC you want to uninstall and then click Remove 6 Click Yes to continue 7 In the Network Adapters screen click Close to finish uninstalling the driver 8 When prompted to restart the PC click Yes The driver...

Страница 32: ...7 Windows NT 4 0 Driver Installation 28 ...

Страница 33: ...mp 3c2000 4 Unpack the driver cd tmp 3c2000 tar zxvf 3c2000 tar gz cp boot vmlinuz version h usr src linux include linux version h cp boot vmlinuz autoconf h usr src linux include linux autoconf h For more details go to http sdb suse de en sdb html mwalter_kernel_24 html 5 Compile the driver cd tmp 3c2000 3c2000 make 6 Load the driver make load Depending on your configuration the operating system ...

Страница 34: ...ation 30 Removing the Driver To unload the driver 1 Type ifconfig eth0 down substitute your actual interface for eth0 2 Type rmmod 3c2000 Refer to the readme file for more information regarding the Linux driver configuration ...

Страница 35: ...file is loaded and that you are aware of the NetWare Volume name for the CD that you just installed There are two methods for installing the driver Installation during the Novell operating system installation Installation when Novell is already installed Installation During Novell OS Installation You may want to create an archive disk by copying all of the files from the CD ROM Netware directory o...

Страница 36: ...r of the NIC For instructions on identifying the slot number see Identifying the Slot Number below 8 Configure the protocols as necessary 9 Press F10 to save the parameters 10 Select Save parameters and load driver After the driver is loaded you may continue to load other drivers if needed Identifying the Slot Number If you do not know the slot number of the NIC you are installing follow the instr...

Страница 37: ...ments If the old name of this server appears you must delete it and then add the new server name Do this for all license objects ServerID 1C8EE2C LOAD ODINEB NLM LOAD TCPIP LOAD 3C2000 SLOT 2 FRAME Ethernet_802 2 NAME 3C2000_1_E82 BIND IPX 3C2000_1_E82 NET FAFD3D25 LOAD 3C2000 SLOT 2 FRAME Ethernet_802 3 NAME 3C2000_1_E83 BIND IPX 3C2000_1_E83 NET 5A2D8D6D LOAD 3C2000 SLOT 2 FRAME Ethernet_SNAP NA...

Страница 38: ...ber Node Address Set the Maximum Frame Size 1514 QUIET Suppress Driver Status Messages Don t Suppress Driver Status Message Auto Advanced Options For Task Offload Yes No Advanced Option For Port A Yes No Paced Packet Batch No Interrupt Moderation Static Interrupt Moderation Dynamic Interrupt Moderation Advanced Options For Performance Tuning Yes No Parameter Option s HW Checksum HW Checksum On HW ...

Страница 39: ...Ethernet_802 3 NAME 3C2000_1_E83 BIND IPX 3C2000_1_E83 NET 5A2D8D6D LOAD 3C2000 SLOT 2 FRAME Ethernet_SNAP NAME 3C2000_1_ESP BIND IPX 3C2000_1_ESP NET 477A35BD LOAD 3C2000 SLOT 2 FRAME Ethernet_II NAME 3C2000_1_EII BIND IPX 3C2000_1_EII NET C3C8F2E4 BIND IP 3C2000_1_EII ADDR 172 16 1 1 MASK ff ff ff 0 Duplex Mode Capability Port A Half and Full Duplex Half Duplex only Full Duplex only Flow Control...

Страница 40: ...9 Novell NetWare Driver Installation 36 ...

Страница 41: ...n 4 0 or later or Netscape Navigator version 4 06 or later with Microsoft Java Virtual Machine JVM installed Installation 1 Insert the 3Com Installation CD in the CD ROM drive The Master Navigator Welcome screen launches automatically If it does not launch run LAUNCH EXE from the 3Com Installation CD 2 Click Other Software 3 Click 3Com Connection Assistant 4 Follow the prompts on the screen A 3Com...

Страница 42: ...10 Installing and Using the 3Com Connection Assistant 38 ...

Страница 43: ...able pairs the status of the corresponding cable pair the distance to the fault length and the status of the test If at the selected NIC the link is up Digital Signal Processor DSP is activated which reports the speed of the connection and the length of the cable only if link is at Gigabit speed VCT cannot be started if the link is active The following states of a cable pair are possible after VCT...

Страница 44: ...Tester To install VCT 1 Insert the 3Com Installation CD in the CD ROM drive The Welcome screen appears If it does not appear run LAUNCH EXE from the 3Com Installation CD 2 Click Other Software 3 Click Install VCT Virtual Cable Tester 4 Follow the prompts on the screen ...

Страница 45: ...ooting checklist Checking network connectivity Accessing Advanced Diagnostics After the NIC is installed you can access several NIC diagnostics programs from the NIC Properties page in Windows XP Windows 2000 Windows Me and Windows 98 NOTE For Windows NT 4 0 access the Configuration tab in the NIC Properties page for similar configuration options ...

Страница 46: ... operation failures you may experience It provides you with knowledgebase articles and information that may assist in troubleshooting even without network connectivity VCT Virtual Cable Tester helps track down a potential open break in the network cabling NOTE The programs listed above launch only if the corresponding application is installed The installations do not occur automatically Review Cha...

Страница 47: ... the network 2 Check to see that the NIC LEDs operate as described in the following table LED State Description 1000 On Good Gigabit Ethernet 1000 Mbps link Off No Gigabit Ethernet 1000 Mbps link possible link at different speed possible bad cable bad connector or configuration mismatch 100 On Good Fast Ethernet 100 Mbps link Off No Fast Ethernet 100 Mbps link possible link at different speed poss...

Страница 48: ...ioning system and run the tests again If the NIC passes the tests in the new system the original system may be defective Remove all other NICs from the system and run the tests again If the NIC passes the tests other NICs may be causing contention Checking Network Connectivity Use the 3Com Connection Assistant included on the 3Com Installation CD to test for network connectivity For installation i...

Страница 49: ...pairs of Category 5 balanced cabling as specified in ISO IEC 11801 1995 and ANSI EIA TIA 568 A 1995 and tested for additional performance using testing procedures defined in TIA EIA TSB95 Feature Specification PCI clock 66 MHz max PCI Data Address 32 bit PCI data burst transfer rate 132 MBps 32 bit 33 MHz 264 MBps 32 bit 66 MHz PCI modes Master slave 10 100 1000BASE T 10 100 1000 Mbps full duplex ...

Страница 50: ...A Specifications 46 Environmental Specifications Condition Operating Specification Storage Specification Temperature 0 C to 70 C 30 C to 90 C ...

Страница 51: ...edgebase Web Services This interactive tool contains technical product information compiled by 3Com expert technical engineers around the globe Located on the World Wide Web at http knowledgebase 3com com this service gives all 3Com customers and partners complimentary around the clock access to technical information on most 3Com products Support from Your Network Supplier If you require additiona...

Страница 52: ...e for updated information Asia Pacific Rim Australia 1 800 678 515 Hong Kong 800 933 486 India 61 2 9424 5179 or 0008000 650 1111 Indonesia 001 803 61009 Japan 00531 616 439 or 03 5977 7991 Malaysia 1800 801 777 New Zealand 0800 446 398 Pakistan 61 2 9937 5083 P R of China 10800 61 00137 or 021 6350 1590 or 00800 0638 3266 Singapore 800 6161 463 S Korea 00798 611 2230 or 02 3455 6455 Taiwan R O C ...

Страница 53: ...outh Africa and Middle East For e mail support http emea 3com com support email html Central and South America http www 3com com support en_US repair lat html Argentina http www 3com com support en_US repair lat html Bolivia http www 3com com support en_US repair lat html Brazil http www 3com com support en_US repair lat html Caribbean 525 201 0004 Chile 562 240 6200 Colombia 525 201 0004 Ecuador ...

Страница 54: ...B Technical Support 50 ...

Страница 55: ...d when you register your product Telephone Technical Support 90 Days Online Knowledgebase Support Limited Lifetime1 For further Warranty details see booklet packaged with your product 1 Limited Lifetime Lifetime for as long as the original customer owns the product or for five years after product discontinuance whichever occurs first ...

Страница 56: ...C Warranty Information 52 ...

Страница 57: ...ot occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipm...

Страница 58: ... MIC Class B Compliance Korea Safety Compliance Statement CAUTION This device has been tested and certified according to the following safety standards and is intended for use only in Information Technology Equipment which has been tested and certified to these or other equivalent standards UL Standard 60950 CSA 60950 IEC 60950 EN 60950 ATTENTION Ce dispositif a été testé et certifié selon les nor...

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