Call Pickup
95
Call Pickup
Use the Call Pickup feature to answer a call that is ringing on another
telephone. This feature is best arranged in advance when you and
another user know that it would be convenient or necessary to answer
calls ringing on that user’s telephone.
You can answer a call that is ringing on another telephone only if you and
that user both are members of the same Call Pickup group or if
that user
is a member of a Call Pickup group that allows “nonmember pickup.”
Your administrator configures call pickup groups and can tell you which
group you belong to.
To view the list of Call Pickup groups of which you are a member:
1
Log in to the NBX NetSet Utility and go to
System Group Settings >
Call Pickup
.
2
Click the group name that you want to view from the Call Pickup Group
list to view the members of that group.
Directed Call Pickup
on a Specific
Telephone
You can answer a call that is ringing on a specific user’s telephone.
Using the feature code:
1
Pick up the handset.
2
Press
Feature
+ 455
and the user’s extension. The call is directed to your
telephone.
Group Call Pickup
You can answer a call that is ringing on a group member’s telephone.
Using the feature code:
1
Pick up the handset.
2
Press
Feature
+
456
and the group number. The call is directed to your
telephone.
Automatic Call
Distribution
Groups, Hunt
Groups, and Calling
Groups
Your administrator can establish formal and informal call centers so that
incoming calls can be directed to several telephones that have been
associated into automatic call distribution groups, hunt groups, or calling
groups.
A
call center
is a general term that refers to any system that accepts
incoming calls to a site and ensures that those calls are sent to the proper
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Страница 18: ...18 CHAPTER 1 GETTING STARTED ...
Страница 24: ...24 CHAPTER 2 3COM 3101 AND 3101SP BASIC TELEPHONES ...
Страница 44: ...44 CHAPTER 4 NBX MESSAGING ...
Страница 90: ...90 CHAPTER 6 PERSONALIZING YOUR TELEPHONE ...
Страница 122: ...122 CHAPTER 7 GETTING MORE FROM YOUR TELEPHONE SYSTEM ...
Страница 146: ...146 APPENDIX A TELEPHONE INSTALLATION AND MAINTENANCE ...
Страница 154: ...154 INDEX ...