T
ROUBLESHOOTING AND
O
NLINE
H
ELP
R
ESOURCES
58
PROBLEM:
The modem displays double
characters on your monitor.
Diagnosis:
The software’s local echo setting is probably
turned on.
Possible Solution:
Disable Local Echo in your software OR on
your modem (not both). You can turn the
local echo off on the modem by typing
ATE0
and then pressing
ENTER
in your software’s
terminal mode. To turn the local echo setting
off in the software, refer to its documentation.
PROBLEM:
The modem won’t go off hook to dial
or doesn’t answer the phone.
Diagnosis:
You may have plugged your modem’s phone
cord into a digital line.
Possible Solution:
Plugging your modem’s phone cord into a
digital phone line can damage the modem.
Call your phone company if you are unsure
whether or not your phone line is digital.
