T
ROUBLESHOOTING AND
O
NLINE
H
ELP
R
ESOURCES
83
If Plug and Play Does Not Detect
Your Modem
1.
Click Windows 95
Start
and click
Shut
Down
. When asked if you wish to shut down
your computer, click
Yes
. When Windows 95
indicates that it is safe to turn off your
computer, turn it off and wait 15 seconds.
Then turn the computer back on. Windows 95
may detect your modem upon this restart even
if it did not detect the modem during the initial
installation. If you see screens indicating that
new hardware has been detected by Windows
95, turn to “Installing the Modem Drivers”
(
page 27
for internal modems,
page 39
for
external modems). If not, continue with the
next step.
2.
Click Windows 95
Start
, point to
Settings
,
and click
Control Panel
. Double-click the
System
icon and then click the
Device
Manager
tab on the “System Properties”
screen. Look for “Other Devices” or
“Unknown Devices” in the list that appears. If
you do not see either of these options in the
list, continue with the next section to learn
about our support options. If you do see one
of these options, double-click the option. If the
description that appears matches the modem
you are trying to install, click the
Remove
button. Click
OK
when Windows asks if you
wish to remove the device. Next, restart the
computer as described in step 1 on this page.
If the computer does not detect the modem
after this second restart, please continue
reading to learn about our support options.
