T
ROUBLESHOOTING AND
O
NLINE
H
ELP
R
ESOURCES
81
PROBLEM
DIAGNOSIS
POSSIBLE SOLUTION
Your communications
software is reporting many
cyclic redundancy check
errors
(cont.)
.
Errors are constantly
occurring in your V.17 fax
transmissions.
The RapidComm Voice
software fails to initialize the
modem.
You may be trying to download a
file to a compressed area of your
hard disk.
Your modem may not have the
correct initialization string for fax
transmissions.
There may be a Terminate and
Stay Resident (TSR) program
running on your system.
Your baud rate may be set too
high.
You may be trying to fax a
compressed file
The RapidComm Voice software’s
port settings may be incorrect.
If you are using an external
modem, it may not be turned on
Download to an uncompressed area on your hard drive.
In your communications software, change the modem initialization string to
AT&H3&I2&R2S7=90
.
Disable any TSR programs (such as screen savers or virus scanners)
running in the background. If you have software running as a TSR, see its
manual for information about disabling its ability to operate as a TSR.
Lower baud rate to 9600, 7200, or 4800.
Open the file in the application in which it was created. Select RapidComm as
the printer and then print the file.
Make sure the RapidComm Voice software’s port settings match your
modem's.
The power switch is located on the back of the modem by the phone jacks.
