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Access the Management and Diagnostic Console

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Troubleshooting - Upgrade History Page

The Upgrade History page shows a log of all system software upgrades, and lists the upgrades in the order
in which they occurred.

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Содержание 3600HGV

Страница 1: ...a System Password 14 Changing Your Time Zone Settings 14 Viewing System Details 15 Broadband Link Pages 15 Viewing Your Broadband Link Summary 15 Viewing Broadband Link Details 16 Using Broadband Dia...

Страница 2: ...ettings Page 49 Troubleshooting DSL Diagnostics Page 50 Analyzing General Information 50 Reviewing Training History 51 Reviewing Bitloading 52 Troubleshooting Event Log Page 53 Troubleshooting Network...

Страница 3: ...includes both standard NAT PAT security and Stateful Packet Inspection to defend against Denial of Service Internet attacks Flexible networking The 2Wire gateway includes a variety of home networking...

Страница 4: ...ideo centric networks throughout the home 802 1X Authentication 802 1X Authentication provides port based authentication using certificates These certificates reside in the RADIUS authentication serve...

Страница 5: ...bit rate DSL operates over the copper wires in a phone line in a manner similar to ADSL but at much faster speeds VDSL can achieve speeds as high as 52 Mbps downstream and 16 Mbps upstream as opposed...

Страница 6: ...ve available the items shown in Figure 21 Figure 2 2Wire and Service Provider Installation Components Note Vertical orientation is the preferred method for mounting the 3700HGV B gateway Please use th...

Страница 7: ...h Speed Internet access only then the 3700HGV B should be installed near the first PC Computers can be connected to the 3700HGV B via Ethernet wireless USB or MoCA The first computer you connect to th...

Страница 8: ...POWER light on the front of the 3700HGV B should be green 2 Connect the yellow Ethernet cable provided with the 3700HGV B from any available ETHENET port on the 3700HGV B to the computer s Ethernet p...

Страница 9: ...e VDSL signal is carried over the phone line connect the provided gray phone cable from the 3700HGV B s PHONE LINE port to telephone wall jack If the VDSL signal is carried over coax refer to page 11...

Страница 10: ...Use the network adapter configuration software or Windows network connection wizard to set the network name SSID and encryption key WPA a The network name is the word 2WIRE in all capital letters fol...

Страница 11: ...arried over coax refer to page 11 Install the 2Wire Gateway USB Driver Windows 1 Insert the 2Wire setup CD in your computer s CD ROM drive 2 Power on the computer If the Add Hardware Wizard displays f...

Страница 12: ...running OS 10 2 1 With the computer powered on and the 2Wire Setup Wizard CD in the CD ROM drive double click the 2Wire CD icon on the desktop 2 Double click 2Wire USB to begin the driver installatio...

Страница 13: ...was completed in the previous chapter If the 3700HGV B is receiving the VSDL signal via CoAX refer to the following section Connecting to VDSL via CoAX Figure 3 Inside Wiring Diagram NID Line 1 TDM fr...

Страница 14: ...ntific Atlanta device or a Motorola NIM 100 which connects to an Ethernet port on the 3700HGV B Note The NIM100 is independently powered and should be installed close to a power outlet Refer to the ma...

Страница 15: ...work states of your gateway The System area of the Network at a Glance panel displays your 2Wire gateway model name the version of gateway software that you are using and the status of your gateway pa...

Страница 16: ...ration page for example if you try to change the gateway s broadband connection settings or upgrade the gateway software If a password has not been set a reminder notice is displayed when you attempt...

Страница 17: ...oadband Link Pages Viewing Your Broadband Link Summary The Broadband Link Summary page provides general information about the current status of your broadband link connection and your system configura...

Страница 18: ...igned by your service provider to your gateway so that it can communicate on the service provider s network This address is assigned to you by your broadband Service Provider for all communication on...

Страница 19: ...of your broadband connection s current status Technical support representatives use this information to help troubleshoot problems with your broadband connection To update the broadband link status cl...

Страница 20: ...tistics associated with the 2Wire gateway broadband link including cumulative DSL statistics Note This page is not available for Ethernet broadband connections When it is temporarily displayed in menu...

Страница 21: ...ONLY if you are very familiar with DSL and networking technology Selecting Broadband Connection The Broadband Type dropdown menu allows you to select whether to connect via DSL or Ethernet Modifying D...

Страница 22: ...ion is enabled and the device becomes inactive because it is powered off or removed from your network this icon will display as Inactive If you defined a name for your computer during System Setup or...

Страница 23: ...ngs page allowing you to change the Web site permissions for users on your network View device details Displays the technical networking details about the device This information may be helpful to a t...

Страница 24: ...t three digits of your 2Wire gateway serial number for example 2WIRE954 Channel The radio frequency band the access point uses for your wireless network the default is 6 Wireless adapter cards auto de...

Страница 25: ...tering these settings may improve performance Note Because the fields that display are dependent on the type of wireless adapter you are using some of these settings may not display Wireless Mode Allo...

Страница 26: ...your gateway on the private home network the default is 192 168 1 254 The gateway has two IP addresses a private address that it uses on the home network and one that is used on the public broadband...

Страница 27: ...The Edit Address Allocation Settings page opens 2 In the Settings panel select an available IP address from the pulldown menu next to the computer to which you want an IP address automatically assigne...

Страница 28: ...uses this external address to communicate with the Internet on behalf of devices connected to the local network Port Address Translation PAT A function provided by some routers which allows hosts on a...

Страница 29: ...to allow some programs such as game servers or instant messaging software to operate properly For example a remote game player on the Internet might need to contact the game server program that you ha...

Страница 30: ...eway s IP address Router Address Appears as if it is directly connected to the Internet Has all of the unassigned TCP and UDP ports opened and pointed to it Can receive unsolicited network traffic fro...

Страница 31: ...hat is it will appear to hackers who are trying to access your network that your network does not exist This discourages hackers from further attempts at accessing your network because to them it will...

Страница 32: ...plus mode While in DMZplus mode the computer is still protected against numerous broadband attacks for example SYN Flood or Invalid TCP flag attacks In rare cases the incoming traffic may be inadverte...

Страница 33: ...e firewall will scan inbound and outbound packets for invalid TCP Flag settings and drop the packet to prevent SYN FIN NULL and XMAS attacks Invalid ICMP Detection The firewall checks for invalid ICMP...

Страница 34: ...ections attached home networking devices system and security information and a running log of any error conditions To access the MDC locally in the browser address bar enter http gateway 2wire net man...

Страница 35: ...oftware 2Wire gateway software version Configuration Key Code The static key code associated with the current provisioning settings System Time The day month year and time or Retrieving date and time...

Страница 36: ...Broadband Link Summary page allows you to view 2Wire gateway broadband connectivity related settings and reset the Broadband Link and IP Connection Note The information displayed varies depending on w...

Страница 37: ...Access the Management and Diagnostic Console 35 Broadband Link Statistics Page The Broadband Link Statistics page shows statistics associated with the 2Wire gateway broadband link...

Страница 38: ...s the Management and Diagnostic Console 36 Broadband Link Detailed Statistics Page The Broadband Link Detailed DSL Statistics page shows a set of cumulative DSL statistics associated with the 2Wire ga...

Страница 39: ...7 Broadband Link Configuration Page The Broadband Link Configuration page allows you to modify specific broadband connection settings For details on broadband link configuration settings refer to Usin...

Страница 40: ...eway The IP address allocated to the 2Wire gateway IP Network The IP address used by the network Subnet Mask The subnet mask allocated to the 2Wire gateway DHCP Range The range of IP addresses availab...

Страница 41: ...nel to eliminate poten tial interference Devices the information displayed is dependent on the gateway model features Ethernet The number of Active and Inactive Ethernet devices on the network Wireles...

Страница 42: ...and Diagnostic Console 40 Local Network Statistics Page Note The information displayed is dependent on gateway model features The Local Network Statistics page shows information about the interfaces...

Страница 43: ...Access the Management and Diagnostic Console 41 Local Network Device List Page The Local Network Device List page displays information about each device in the local network...

Страница 44: ...ment and Diagnostic Console 42 Local Network Wireless Settings Page The Wireless Settings page allows you to view or modify the gateway s wireless settings For details on configuring wireless settings...

Страница 45: ...on configuring advanced network settings refer to page 24 Enabling Router Behind Router Alert When the Display alert when another router is connected to this router checkbox is enabled an error page...

Страница 46: ...on Page The Local Network Address Allocation page shows the name and IP address of each device on the gateway s local network and allows you to create DHCP mappings for each device For details on netw...

Страница 47: ...A Network page allows you to change the channel upon which the MoCA signal is sent or received enable or disable network privacy and set the password for network privacy These settings are only used w...

Страница 48: ...46 Local Network MoCA Statistics Page The MoCA Statistics page shows connection rates to other MoCA devices If the 3700HGV B is the coordinator the link rate to the slaves If the 3700HGV B is not the...

Страница 49: ...agnostic Console 47 Firewall Settings Page The Firewall Settings page allows you to configure the firewall to pass through specific application data to a selected computer For details on configuring t...

Страница 50: ...Access the Management and Diagnostic Console 48 Firewall Detailed Information Page The Firewall Detailed Information page shows detailed information about the gateway s firewall...

Страница 51: ...ment and Diagnostic Console 49 Firewall Advanced Settings Page The Firewall Advanced Settings page allows you to configure the gateway s firewall For details on configuring advanced firewall settings...

Страница 52: ...nection are marked with an asterisk Analyzing General Information The General Information pane shows diagnostic information for the current VDSL connection or connection attempt These values are also...

Страница 53: ...he time since power on is displayed in YY MM DD and HH MM SS format Line The line 1 or 2 on which the gateway is searching for a DSL signal Downstream Rate The net user data rate in kbps for the conne...

Страница 54: ...e of the initial connec tion based on the quality of the line specifically the uncapped rate Mgn Noise margin in dB at the start of the connection Attn Measured attenuation dB of the line Pwr Transmit...

Страница 55: ...Page The Troubleshooting Event Log page displays events for the broadband and local network Log information is stored in a fixed size buffer When the buffer is full the oldest items are purged from th...

Страница 56: ...r log which registers all significant Firewall Monitor related events System Shows the current system log which registers all significant events within the 2Wire gateway since it was last restarted WR...

Страница 57: ...ools which help diagnose problems with the 2Wire gateway or 2Wire gateway connections The Ping test allows you to ensure that the 2Wire gateway can send data packets to ping a remote host or a local L...

Страница 58: ...the Management and Diagnostic Console 56 Troubleshooting Upgrade History Page The Upgrade History page shows a log of all system software upgrades and lists the upgrades in the order in which they oc...

Страница 59: ...Access the Management and Diagnostic Console 57 Troubleshooting Resets Page The Troubleshooting Resets page allows you to reset various components associated with the 2Wire gateway network...

Страница 60: ...Advanced Syslog Settings Page The Advanced Syslog Settings page allows users to maintain a history of events greater than the capacity of the 2Wire gateway by enabling a syslog server Use of this feat...

Страница 61: ...Access the Management and Diagnostic Console 59 Advanced Provisioning Info Page The Advanced Provisioning Info page displays the parameters with which the 2Wire gateway was provisioned...

Страница 62: ...rocess users specify the time zone in which they are located so that the time and date are automatically displayed in the 2Wire gateway user interface These time settings are displayed in the Current...

Страница 63: ...onsole 61 Advanced Configure Services Page The Advanced Configure Services page allows users to change the timeout settings for NAT enable broadband status notification enable the SIP ALG and change t...

Страница 64: ...nt and Diagnostic Console 62 Advanced DNS Resolve Page The Advanced DNS Resolve page allows users to name network devices such as printers or web servers so that they can be easily accessed by other u...

Страница 65: ...sed on the runtime configuration of the 2Wire gateway The information cannot be used to configure the 2Wire gateway To view information about each node click the node link Information displays below t...

Страница 66: ...Access the Management and Diagnostic Console 64 Advanced Detailed Log Page The Advanced Detailed Log page is a debug log facility modeled after syslog and provides advanced diagnostic capabilities...

Страница 67: ...r the target release is not published on CMS Note This procedure assumes that you have been provided with a software image via CD or downloaded it from an ftp server Note Do not disconnect the power c...

Страница 68: ...Upgrade the Software 66 4 After the gateway reboots the Conexant firmware is upgraded...

Страница 69: ...ervice from your Internet Service Provider In addition you need the IP address and networking information that has been identified for the subscribed service The configuration process is divided into...

Страница 70: ...e Network Advanced Settings page to set this information Your gateway uses two sets of IP addresses one for use between the router and the network usually just 2 addresses and a second independent set...

Страница 71: ...the use of multiple broadband addresses Mode 2 Public Fixed Network The network client is given one of the currently available broadband IP addresses The address may change as the IP address lease is...

Страница 72: ...traffic e g web browsing but needs to have a firewall rule established to function as a server To change the firewall settings access the Firewall Settings page of the MDC or the Firewall Settings pag...

Страница 73: ...s subnet i e 5 usable broadband IP addresses The customer wants to host dedicated VPN and web servers in addition to having PCs with private IP addresses The subnet assigned to the customer is 208 35...

Страница 74: ...as shown in Figure xxx Click SAVE to ensure the changes are saved Figure xx Second assign static IP addresses to the Network Servers from the available This can be done by hard coding these on the ne...

Страница 75: ...er so that it is issued the desired static IP address Finally configure the gateway to allow the appropriate broadband traffic to flow to the network servers In this example all broadband traffic dest...

Страница 76: ...specific types of unsolicited traffic through the 3700HGV B firewall For the web server this includes traffic on TCP port 80 http Select the computer to which you would like to have all data sent In t...

Страница 77: ...ample the computer WEBSRV is selected as the destination for the web server traffic Select the Allow individual application s option Select the appropriate application from the application list click...

Страница 78: ...Solid red POST failure not bootable or a gateway malfunction occurred Local Ethernet Wireless USB PC or MoCA LEDs Solid green The device has established a link Off The device is not connected Broadban...

Страница 79: ...nd connection is up Off The gateway is not receiving power The gateway is in bridged mode Broadband connection is not established Flashing green Attempting to connect via PPP Attempting to establish I...

Страница 80: ...er Coax allowing more devices to be connected Diplexer A bi directional frequency specific splitter that will aid in VDSL and Video MoCA RF delivery over the same Coax wiring two different types will...

Страница 81: ...equipment Only peripherals computer input output devices terminals printers and so forth that comply with FCC Class B limits may be attached to this computer product Operation with noncompliant perip...

Страница 82: ...e FCC if you believe it is necessary The telephone company may make changes in its facilities equipment operations or procedures that could affect the operations of the equipment If this happens the t...

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