23
3.
Confirm the SIM in the device has credit and has been topped up
in the last 2 months. Having credit on the SIM is not enough. A
PAYG SIM must be topped up regularly.
4.
Check the spelling and the format of the text, matches that
described in this manual. Do not use return to move to the next
line when creating a text command.
---------------------------
Question:
I have entered a number into phone 1 position but the GSM
unit will not place a call to the number.
Answer:
1.
Please check steps 1. to 4. In the last answer.
2.
Check the devices response Text when you programmed Phone 1.
It will list the number it programmed. This number must be
correct.
3.
Ask the device to return Phone 1 with the Text command “send
phone 1” the device should respond with the number it has
programmed in Phone 1 position.
4.
On occasion the mobile phone number the device must call has
very weak signal level or is turned off and the network is unable
to place a call to it. Wait until the remote phone is in a different
location and confirm it is turned on, and try again.
---------------------------
Question:
The GSM unit is operating but it always calls Phone 2 and
Phone 3, even if phone 1 is answered.
Answer:
The remote phone answering the call must give a response of
1 or 2
(meaning open Gate or Door) or
#
(Meaning Terminate call, Do
not open Gate or Door). Just hanging up the call will cause other
numbers to be called.
---------------------------
Question:
The GSM unit is not operating. What details can I get
from the Green and Red LEDs on the front panel?
Answer:
1.
The Green LED simply gives system heartbeat and flashes every
second.
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