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Trouble Shooting Guide

Question:

I have powered up the unit. How will I know when it is ready

to operate?

Answer:

The first time the unit powers up it will make a “Beep-Beep”
noise when it has registered on the network.

The Registered LED will flash every second. Hopefully also the
Signal Strength LED will be flashing, or on constantly.

After the first Beep-Beep the device will then send itself an SMS
Text to synchronise time of day operation for this Intercom.

Send a text to configure the unit using your mobile phone. Once
the text is received the unit will make a Beep-Beep sound.

---------------------------
Question:

I have powered up the unit. The Registered LED is flashing

every second but the signal strength LED is not lighting at all

Answer:

With low 3G signal levels the Signal Strength light may not flash
but the unit may operate correctly.

If there are problems with the unit due to low signal levels then re
locate the GSM unit and antenna so that a better signal level is
achieved, or change the SIM in the device for another network, so
that better signal level is achieved.

If problems persist please contact your supplier to obtain a high
gain antenna to solve signal level problems.

---------------------------

Question:

I am sending a text messages to the GSM unit but I’m not

getting any response.

Answer: Check the following

Confirm the unit has power and is registered on the network by
checking the ‘Registered’ LED is flashing every second.

You know the device is receiving your Text, because once the
text is received the unit will make a Beep-Beep sound.

Содержание Voyager Voice Sleek

Страница 1: ...Voyager Voice Sleek Model 2G 3G Intercom system Installation User Manual Scan the QR code and watch the installation video ...

Страница 2: ...one Numbers 11 Using The Intercom 12 Out Of Hours Setup Do Not Disturb 13 Keypad Codes 14 Automatic Schedules 15 Configure Input 1 and Input 2 for Open Close Status 16 Set Ring and Talk Time for Outgoing Calls 17 Force the Intercom to Operate on 3G only 17 Options for Security Settings 18 Program the Control Phone 18 Diagnostics 19 RED LED System Health Status Indicator 21 Trouble Shooting Guide 2...

Страница 3: ...o SIM installed then you will have to A Obtain a SIM with credit This device is a 2G 3G device so all available SIM cards should work without a problem B When obtaining the SIM ask that voice mail is turned off C Vodafone and O2 PAYG SIM cards don t have a PIN number on the SIM But other operators still put a security PIN on their SIM cards This must be removed before using the SIM on the GSM devi...

Страница 4: ...he intercom There are four security screws holding the front panel to the body of the intercom The tool for opening these screws is in the box Please leave the plastic protection on the Intercom body until your installation is complete to protect the surface from scratches 2 Use the body rear part of the intercom to mark the wall or pillar for mounting the intercom There are four screw holes for m...

Страница 5: ...of the Intercom Overview of the main GSM PCB The Diagram below shows the key connection points on the GSM Intercom PCB Relay 2 1 2 NO COM NC 2 INPUTS Output 2 Output 1 Output 1 Gate or Door Control when using Open Access Relay 1 NO COM NC P N DC 12V Power In Power to Side Light PCBs Micro SIM Holder Antenna DC 12V Power In ...

Страница 6: ...ush button Exit device Magnetic Lock Keypad or Push Button Exit Device 12V DC Separate PSU Main PCB Powering Up 1 Insert the SIM in the GSM device A Micro SIM card for a mobile phone is required The SIM card may be labelled 3G 4G 5G Do not use a SIM card for a tablet or a data only SIM SIM Card Holder SIM Insert This Way Main PCB ...

Страница 7: ...SIM from a different network On some occasions it may be necessary to use a high gain antenna please contact your supplier for this Signal Strength Power Network Register Status Antenna Mobile Network Signal Strength 1 On Steady Strong Signal 2 Flashing Acceptable Signal 3 Off No Signal Network Register Status 1 Off or On Constantly NOT Registered 2 Flashing every second Registered 4 Wait for Beep...

Страница 8: ...k Reception levels Initial installation is now complete Use the SMS text command below to confirm signal level is acceptable for the GSM device Send this text Receive This Text Response Diag Levels See table for response explanation Example Response Meaning VV IKL VV IKL Voyager Voice Integrated Keypad with LEDs 57 SW version 5 7 Signal Level XX The Current Signal Level For 2G operation this numbe...

Страница 9: ...th sets of Beep Beep occur before proceeding to use or configure the GSM device Getting The Intercom Setup App For a download link for the App 1 go to our website at http 2t tec com download 2 On this page go to the heading Engineer Setup Apps and then look for Voyager Voice Intercom The App contains the majority of setting options for use with the Intercom Some additional options where you must s...

Страница 10: ...f this GSM Intercom has a security code enabled Then configure these settings by pressing the configuration wheel Please note to enable the Security code requires sending an SMS text See page 18 Setting it as Enabled in the App just tells the App that the Security code is on in this device Enter the Phone Number for the GSM Intercom at this site Then press ok Once the Phone number is entered this ...

Страница 11: ...ccess to open gates or doors This screen allows ten phone numbers to be programmed at a time Use the last 10 digits from any telephone number ignoring any international codes Any programmed Open number can pulse Output 1 or Output 2 Possibly Main gate or Side gate Setup for Outgoing Calls Programming Phone Numbers into the GSM device Now program the phone list with the phone numbers that the GSM d...

Страница 12: ...o place a call from the GSM device The GSM device will call the number at location for phone 1 Answer the call and test that audio can be heard by speaking normally at both ends On the mobile Phone press 1 or 2 to trigger Output 1 or 2 to grant access this will pulse the relay For a user who doesn t want to grant access terminate the call with When the end user is called by the GSM device just han...

Страница 13: ...ation with OOH Mode On Then setup the days and times when calls can be made to the phone numbers setup for this intercom to call to Should you wish that the intercom will place a call to an alternate phone number Then program and Set this phone number with this screen An example of this type of requirement might be at an office where outside of working hours calls are diverted to the security guar...

Страница 14: ...a standard 24 7 4 digit Keypad code which can always be used and lasts forever It can control Output 1 or Output 2 We recommend that all systems have at least one 24 7 code This code will always allow access irrespective of problems that may occur with the Phone network This screen allows for the setup of a time and day limited 4 digit Keypad code which lasts forever It can control Output 1 or Out...

Страница 15: ... whether we want to set a schedule for Output 1 or Output 2 Set up the Schedule that we want to create for this Output Select Days and Times when the gates will open and then close If required this schedule can have a limited lifetime by entering the number of days it exists for by entering number of days at Number of Days This Output can Latch or pulse at the pre set times ...

Страница 16: ...input 1 will allow for the following text command to be sent to determine the gate or door status Send this text Receive This TxT Response Gate status Status open or OR Door status Status Closed Note 1 If contacts are not fitted to the gate or door and wired to the input then this message will always return Status Open Input 2 is configured to send an SMS text on all gate or door openings and clos...

Страница 17: ...s Talk Time 40 seconds To change these settings use the following commands Text to Send Response Result Ring Time xx Ring Timer set to xx Seconds The time in seconds that the GSM device will wait for an answer is controlled with this Talk time xx Talk time xx The time in seconds that the GSM device will allow for in the call is controlled with this Force the Intercom to Operate on 3G only Audio qu...

Страница 18: ...every command sent must be followed by the current code Code off 8531 Security Code Off Code is off Change XXXX YYYY Security code changed XXXX New Security Code YYYY old security code Program the Control Phone The Control phone can be programmed to allow someone other than the person programmed as phone 1 to receive important messages from the system This may be necessary should the installer hav...

Страница 19: ...ds also available in the App The table below lists the SMS Text commands that can be used to diagnose problems with an installed GSM device Text to Send Response received Result Test GSM Intercom Test Gives basic indication that device is on the network and can respond to SMS text commands Diag levels See the Table in section on Powering Up see 6 Check Reception levels This gives basic details on ...

Страница 20: ... 1 0 and NV means non volatile or stored SS too low Number of times Signal strength below an acceptable threshold Not checking SS Network not giving a response to the request for Signal Level Device may reset When was the SIM last topped up Cant register Network not allowing the SIM or the device to register on its Network Device will not function When was the SIM last topped up OS Problem Interna...

Страница 21: ...nough to have credit on the SIM it must be topped up regularly or it will be deregistered from the Network 3 The device may be struggling to get enough signal strength to register In this case check the Register and Signal Strength LEDs on the main PCB Signal Strength LED should be flashing or On constantly The Register LED must be flashing every second 4 If the device is failing to register or if...

Страница 22: ...econd but the signal strength LED is not lighting at all Answer 1 With low 3G signal levels the Signal Strength light may not flash but the unit may operate correctly 2 If there are problems with the unit due to low signal levels then re locate the GSM unit and antenna so that a better signal level is achieved or change the SIM in the device for another network so that better signal level is achie...

Страница 23: ...e Text command send phone 1 the device should respond with the number it has programmed in Phone 1 position 4 On occasion the mobile phone number the device must call has very weak signal level or is turned off and the network is unable to place a call to it Wait until the remote phone is in a different location and confirm it is turned on and try again Question The GSM unit is operating but it al...

Страница 24: ...its internal clock by sending itself an SMS if it has been power cycled or if it resets To do this it must know its own phone number 2 First off please make sure you have programmed the SIM phone number into the device Send SMS Text Diag Levels to the device The device will send a response that should include the phone number of the device See the Table in the section on Powering Up see 6 Check Re...

Страница 25: ... The most common questions we get relating to our GSM devices in technical support are a Questions arising because a Pay As You Go SIM is used and has no credit and is unable to send text responses to text commands This GSM device is also unable to send itself a text to ensure correct Time of day is available for system operation b Questions arising because a Pay As You Go SIM is used and may have...

Страница 26: ...Device Phone 1 Phone 2 Phone 3 Phone 4 Phone 5 Open 1 Open 2 Open 3 Open 4 Open 5 Open 6 Open 7 Open 8 Open 9 Open 10 Open 11 Open 12 Open 13 Open 14 Open 15 Open 16 Open 17 Open 18 Open 19 Open 20 Open 21 Open 22 This list can go to 200 numbers Control Phone ...

Страница 27: ...s Programmed into the GSM Device Keypad Code Valid for X days or Permanent Days Valid or all days Times valid between Key code 1 Key code 2 Key code 3 Key code 4 Key code 5 Key code 6 Key code 7 Key code 8 Key code 9 Key code 10 ...

Страница 28: ...28 Rev 1 3 http www 2t tec com ...

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