9
Digital Detection Module - Quick Guide
www.2MTechnology.net
6
FAQs
Failure/Symptom
Solution
What should I do if
some people's
temperatures
cannot be taken?
1.
Check whether the measurement distance is proper. The
recommended measurement distance is 0.39”-1”.
2.
Check whether the wrist is aimed at the temperature
measurement point.
3.
Check whether the wrist is covered. The wrist cannot be
covered by sleeves, watches, bracelets, or other objects.
A person must remove such objects, and then have the
temperature taken 30seconds–1min later.
4.
Check whether the body surface temperature is too low.
If a person comes from an outdoor low-temperature
environment to the measurement area, the person
needs to stay in this area for 5min before the
temperature is taken.
What should I do if
the temperature
measured by the
device is
inaccurate?
1.
The device requires preheating after power-on. It enters
the optimal temperature measurement state 15 minutes
later.
2.
Check whether the wrist is aimed at the temperature
measurement point.
3.
Check whether the wrist is covered. The wrist cannot be
covered by sleeves, watches, bracelets, or other objects.
A person must remove such objects, and then have the
temperature taken 0.5–1min later.
4.
Check whether the device is used in an environment with
low temperature, high temperature, or strong wind. If
yes, deploy the device in an indoor windless
environment with the temperature of 10°C to 45°C.
