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Sterno Products
Corona, CA
951. 682. 9600
SternoProducts.com
Flameless Rechargeable Candle Sets 2.0 TIMER
Frequently Asked Questions
1.
What if my candles do not turn on when I first use
them?
For first time use, you must slide the Battery Activation
Switch from left to right to activate the candle. If
you
are not using the candles for 3 months or more, you
should slide the Battery Activation Switch back
to the
OFF position to conserve the battery life. Failure to do
so, could impact the performance of the
candle. When
you are ready to use the candles again, slide the
Battery Activation Switch from left to
right again. For
everyday use, push the blue button or use the remote
to turn the candles ON.
2.
How do I know if I have the 2.0 TIMER system?
The new 2.0 TIMER candles have a blue button on the bottom as well as a black Battery Activation
Switch.
3.
What is the distance range from candle to remote?
The range from remote to candle is 20 feet.
4.
Will the remote work when the candles are placed on the Easy Stack Charging Tray?
The remote will turn the candles on or off whether they are on the Easy Stack Charging Tray or on a
table.
5.
How long do the candles burn once charge?
Amber Tealights and Votives last up to 40 hours off one charge. White Tealights and Votives last up to
24
hours.
6.
Are the candles battery operated? Does the remote have a replaceable battery?
The candles and remote are battery operated. Do NOT remove or replace the battery from inside each
Rechargeable Candle; please call our Customer Service at (951) 682-9600 for replacement candles. The
remote battery can be replaced with (1) CR2032 3V Lithium Coin Battery, which can be found at most
local stores.
7.
How do I care for my candle, tray or remote if it gets wet?
Remove moisture with a soft, dry cloth. Allow the candle, tray or remote to dry completely before
resuming use.
