Quick Start Guide
Levelogger Series
April 7, 2009
(#109169)
For further information contact: Solinst Canada Ltd.
Fax: +1 (905) 873-1992: (800) 516-9081 Tel: +1 (905) 873-2255: (800) 661-2023
35 Todd Road, Georgetown, Ontario Canada L7G 4R8
Web Site: www.solinst.com E-mail: [email protected]
High Quality Groundwater and Surface Water Monitoring Instrumentation
USB Installation Guide
Notes:
1. Levelogger Gold Software comes preloaded with necessary USB drivers.
2. The following steps are based on the Windows
®
XP operating system, if using
another operating system, refer to the Levelogger User Guide.
Note:
During the USB Installation, a message may appear stating that the USB Serial
Converter has not passed Windows Logo testing, select “Continue anyways”.
Tip
It is important to ensure the installation cap or direct read cable is attached to the Levelogger during
storage to prevent the battery from draining.
Note:
If the ‘Found New Hardware Wizard’ does prompt once again, please continue through with
the same process (steps 1 – 4).
1. Connect the USB device into the computer. This will begin the ‘Found New Hardware Wizard’.
2. The ‘Found New Hardware Wizard’ will give the option to connect to Windows Update to search
for software components, select “No, not at this time”.
3. Two options are provided:
i. If you have the Levelogger Software CD, select “Install the software automatically”.
ii. If you do not have the CD, select “Install from a list or specific location”. In the next
window select “Search for the best drivers in these locations” and “Include this location in
the search”. Select the browse button and choose this location:
C: Program
Files Solinst
Folder Levelogger
Folder USB
Drivers
4. Windows will confirm that the unit is now installed.
5. Restart your computer.
Troubleshooting Guide
Levelogger Software:
1. You must have administrator privileges to install software on a computer..
2. Windows 98, 2000, XP, and Vista operating systems support the Levelogger Gold Software.
Levelogger data has been accidentally erased:
If the Levelogger has been restarted and the old data has not been saved, select the download option
‘Recover Previous Log’. This will download your previous data set.
Communication Errors:
“Port Cannot Open”, “Check Com Port”
1. Reason: Software was started before USB device was connected to computer.
Solution: Restart computer, connect USB device, start software.
2. Reason: Incorrect Com Port is selected in Com Port selection menu.
Solution: Check the Com Port location for the installed device, by accessing the “Device
Manager” (through the Control Panel), and selecting the “Ports” section. This will
state the Com Port the device is installed on.
3. Reason: Another device shares the same Com Port or is causing a communication conflict.
Solution: Ensure that software for PDA or other devices, which automatically synchronize,
are disabled. Ask your system administrator for assistance.
4. Reason: RS-232 Adaptor to USB converter is improperly installed.
Solution: Reinstall supplied driver for converter device.
Note:
Not all converters are compatible with all makes and models of computers.
“Communication Time-out”
1. Reason: Levelogger, Direct Read Cable, or communications device has failed.
Solution: Narrow down the failure by using a different Levelogger, Direct Read Cable, or
another communications device. Contact a Solinst technical representative.
