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Ingenico i5100 Version 6.0 Configuration Guide

VERSION 1.0

Document ID: 0072

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Summary of Contents for Ingenico i5100

Page 1: ...Ingenico i5100 Version 6 0 Configuration Guide VERSION 1 0 Document ID 0072 ...

Page 2: ... 3 1 2 TCP IP BROADBAND WITH DIAL BACKUP CONFIGURATION FLOWCHART 16 3 1 3 TCP IP BROADBAND CONFIGURATION FLOWCHART 17 3 2 EFTPOS CONFIGURATION 18 3 3 MULTI MERCHANT CONFIGURATION 23 3 4 RESET MERCHANT CONFIGURATION MEMORY RESET 25 3 5 ENABLE DISABLE TERMINAL FUNCTIONS 26 3 6 CONFIGURE RECEIPT HEADER AND FOOTER 27 3 7 RESTART TERMINAL 28 4 OPERATION OF TERMINAL 29 4 1 MERCHANT LOGON 29 4 1 1 Pendin...

Page 3: ...ATION GUIDE Version 1 0 TABLE OF FIGURES Figure 1 Features of the Ingenico i5100 6 Figure 2 i5100 Keyboard 7 Figure 3 Features of Ingenico i3010 10 Figure 4 i3010 Keyboard 11 Figure 5 Cable Port Locations 36 Figure 6 Printer Lid Opening 37 Figure 7 Paper Roll Loading 37 ...

Page 4: ... ETSL Operating Manual Guides Ingenico i5100 Ingenico i5100 New Zealand Operating Manual Version 6 0 Operating Manual Ingenico i5100 Configuration Manual Guide v6 doc DOCUMENT OWNER All changes to this document must be approved and signed off before release by the Marketing Manager REVISION RECORD VERSION CHANGE CHANGED BY DATE 1 0 Document creation Vineel Dhani 16 06 2009 ...

Page 5: ...on of Skyzer s Ingenico i5100 EFTPOS terminal in New Zealand 2 HARDWARE OVERVIEW 2 1 The INGENICO i5100 Terminal The Ingenico i5100 Terminal consists of the following elements The Terminal Handset The cable that connects the terminal to both the power supply and telephone line The power adapter and Figure 8 cable that connects the terminal to a 100 240V power outlet ...

Page 6: ...UIDE Version 1 0 The Ethernet cable for TCP IP connectivity 2 1 1 Features of the i5100 Figure 1 Features of the Ingenico i5100 Smart card reader Easy loading printer Large graphic backlit display Connection Ports SAM compartment 18 key backlit keyboard Magnetic stripe reader ...

Page 7: ...haracter The Red CANCEL key cancels the procedure in progress goes to idle state The Green ENTER key validates the input selections and information 2 1 2 The i5100 Keyboard These are the 0 to 9 keys They are used for data entry amount PIN and manual card number entry Figure 2 i5100 Keyboard The keyboard layout consists of Keyboard 0 through 9 Red CANCEL NO key Yellow CLEAR NO key Green ENTER YES i...

Page 8: ... first press the corresponding number key and then press the CR or FUNC key to scroll through the alpha letters for that key 2 1 3 Card Reader 2 1 3 1 Magnetic Stripe Card The card can be read either from bottom to top or from top to bottom with the stripe facing the terminal Use a regular movement in order to ensure a reliable card read 2 1 3 2 Smart Card IC Card Insert the card horizontally with...

Page 9: ...ON 6 0 CONFIGURATION GUIDE Version 1 0 2 2 The INGENICO i3010 Pinpad The Ingenico i3010 pinpad consists of the following elements The pinpad handset The interface cable that connects the pinpad to the i5100 terminal Connects to pinpad Connects to terminal ...

Page 10: ...YZER TECHNOLOGIES PAGE 10 OF 38 INGENICO I5100 VERSION 6 0 CONFIGURATION GUIDE Version 1 0 2 2 1 Features of the Pinpad Figure 3 Features of Ingenico i3010 18 key keyboard Backlit display Connection Port ...

Page 11: ...ES input key Function key Feed key Soft function Navigation keys located directly under the display CHQ SAV CR to allow the user to select options on the display Keyboard The navigation keys The CHQ SAV and CR key allows account selection and soft key functions The Yellow CLEAR key cancels the last character The Red CANCEL key cancels the procedure in progress goes to idle state The Green ENTER ke...

Page 12: ...NGENICO I5100 VERSION 6 0 CONFIGURATION GUIDE Version 1 0 2 2 3 Port Layout The following ports are as defined at the rear of the i5100 terminal Power Port Telephone PSTN Port Pinpad Port RS232 1 ECR Interface Port RS232 2 Ethernet Port ...

Page 13: ...ase synchronisation process between the i3010 pinpad and i5100 terminal will begin automatically The following screens will appear on the i3010 pinpad display during the synchronisation process 6 At the conclusion of the synchronisation process the i3010 pinpad will display Keys Phase 1 Keys Phase 1 Keys Phase 1 Keys Phase 1 Synchronization Synchronization Synchronization Synchronization Keys Keys...

Page 14: ...een synchronised with the serial number perform the steps below to complete the installation process 9 The i5100 terminal will prompt for the serial number of the i3010 pinpad to be entered Key the 10 digit serial number found on the back of the i3010 pinpad into the i5100 terminal and press ENTER 10 The i5100 terminal will prompt to re enter the serial number and press ENTER NOTE When replacing a...

Page 15: ... and Merchant ID into the terminal followed by the ENTER Press ENTER at the CONFIG PARAMS Network Interface Identifier NII by default will be selected as 001 and press ENTER START COMPLETED Enter the PABX number if required and press ENTER To put in a pause or wait put in the character A by pressing 2 and then FUNC The HOST PHONE NO by default will be selected as 08797 and press ENTER Save Config ...

Page 16: ...ss ENTER Secondary Host IP address is set as default 117 120 32 110 press ENTER Manually key in the Static IP address Subnet Mask Gateway IP address followed by ENTER START YES NO At the Enable DHCP Y N by default is selected as 1 YES and press ENTER if the site has DHCP If the site has no DHCP enabled press 2 NO and then press ENTER COMPLETED START TCP IP Y N Press ENTER to start TCP IP or CLEAR ...

Page 17: ...rk Interface Identifier NII by default will be selected as 001 and press ENTER If TCP IP is selected the Primary Host IP address is set as default 117 120 34 110 press ENTER Secondary Host IP address is set as default 117 120 32 110 press ENTER Manually key in the Static IP address Subnet Mask Gateway IP address followed by ENTER START YES NO At the Enable DHCP Y N by default is selected as 1 YES ...

Page 18: ... assigns to the terminal Press ENTER 5 0 MERCHANT ID MERCHANT ID MERCHANT ID MERCHANT ID XXXXXXXXX XXXXXXXXX XXXXXXXXX XXXXXXXXXXX XX XX XX This parameter specifies the Merchant ID assigned by ETSL Press ENTER 6 0 NII NII NII NII 001 001 001 001 This parameter specifies the Network International Identifier by default 001 that the terminal uses to route messages to ETSL Press ENTER 7 0 COMMS MODE C...

Page 19: ...me as Tone dial however the modem ignores the health of the dial tone on the line and simply dials the configured phone number to call the host This is used where the quality of the dial tone is low 9 0 PABX PABX PABX PABX 1A 1A 1A 1A Press ENTER to bypass if no PABX prefix is required This parameter specifies the PABX numbers that the terminal dials to access an outside line Note The terminal pau...

Page 20: ...ress from your ISP Internet Service Provider for connectivity with the ETSL network 16 0 TERM IP ADDRESS TERM IP ADDRESS TERM IP ADDRESS TERM IP ADDRESS XXX XXX XXX XXX XXX XXX XXX XXX XXX XXX XXX XXX XXX XXX XXX XXX Enter in the static IP address for the terminal Example 192 10 1 14 Note Press the FUNC key to insert a dot in between numbers 17 0 SUBNET MASK SUBNET MASK SUBNET MASK SUBNET MASK XXX...

Page 21: ...ess the corresponding number key 2 and then the FUNC key 21 0 HOST PHONE NO HOST PHONE NO HOST PHONE NO HOST PHONE NO 08797 08797 08797 08797 This parameter specifies the phone Number of the ETSL Host Press ENTER 22 0 SAVE CONFIG Y N SAVE CONFIG Y N SAVE CONFIG Y N SAVE CONFIG Y N Terminal prompts to save configuration Press ENTER to save configuration on the terminal or CLEAR to exit and return t...

Page 22: ...ration Protocol press 2 followed by the ENTER and proceed with step 28 0 NOTE When configuring the terminal for Static IP address ensure to obtain the IP address subnet mask and default gateway IP address from your ISP Internet Service Provider for connectivity with the ETSL network 28 0 TERM IP ADDRESS TERM IP ADDRESS TERM IP ADDRESS TERM IP ADDRESS XXX XXX XXX XXX XXX XXX XXX XXX XXX XXX XXX XXX...

Page 23: ...ish to activate and press ENTER Example To activate merchants 1 to 5 enter 12345 5 0 MULTI MERCHANT MULTI MERCHANT MULTI MERCHANT MULTI MERCHANT SETUP SETUP SETUP SETUP Terminal is now in configuration mode Go to following steps to proceed or press CANCEL to exit otherwise the terminal will automatically exit after 30 seconds of inactivity 6 0 MERCHANT 1 NAME MERCHANT 1 NAME MERCHANT 1 NAME MERCHA...

Page 24: ... prompt 9 0 MULTI MERCH MULTI MERCH MULTI MERCH MULTI MERCHANT ANT ANT ANT SETUP SETUP SETUP SETUP Terminal is now in configuration mode Press CANCEL to exit otherwise the terminal will automatically exit after 30 seconds of inactivity NOTE Multi Merchant Top and Bottom Line Prompts are set by default and do not usually require Editing Step Terminal Display Description 1 0 MULTI PROMPT 1 MULTI PRO...

Page 25: ...ant setup Terminal will prompt whether correct merchant number has been entered and will display MERCHANT NAME and ENTER to Select Press ENTER to select displayed merchant Press CLEAR or CANCEL to select a different merchant 5 0 RESET RESET RESET RESET MERCHANT CONFIG MERCHANT CONFIG MERCHANT CONFIG MERCHANT CONFIG ENTER OR CLEAR ENTER OR CLEAR ENTER OR CLEAR ENTER OR CLEAR ENTER to reset the para...

Page 26: ...Press CLEAR to enable or disable the CREDIT CARD TIPPING function followed by ENTER key 7 0 DEBIT TIPPING DEBIT TIPPING DEBIT TIPPING DEBIT TIPPING OFF OFF OFF OFF Press CLEAR to enable or disable the DEBIT TIPPING function followed by ENTER key 8 0 CC HOSPITALITY CC HOSPITALITY CC HOSPITALITY CC HOSPITALITY ON ON ON ON Press CLEAR to enable or disable the CREDIT CARD HOSPITALITY function followed...

Page 27: ...figured by entering desired address use the numeric keypads then the FUNC key to access the alpha characters then press ENTER NOTE Two address lines can appear on printed receipted Example Address Line 1 1066 COOKS RD 6 0 ADDRESS LINE 2 ADDRESS LINE 2 ADDRESS LINE 2 ADDRESS LINE 2 XXXXXXXXXXXXXXXX XXXXXXXXXXXXXXXX XXXXXXXXXXXXXXXX XXXXXXXXXXXXXXXX This parameter specifies the address in which you ...

Page 28: ...s the merchant to restart the terminal by following the steps below Step Terminal Display Description 1 0 Press FUNC 2 0 FUNCTION FUNCTION FUNCTION FUNCTION Enter 86 and press ENTER 3 0 RESTART RESTART RESTART RESTART TERMINAL TERMINAL TERMINAL TERMINAL Press ENTER to restart the terminal or CLEAR to cancel and return to idle screen ...

Page 29: ...RCHANT NAME and ENTER to Select Press ENTER to select displayed merchant Press CLEAR or CANCEL to select a different merchant 4 0 PROCESSING NOW PROCESSING NOW PROCESSING NOW PROCESSING NOW PROCESSING NOW will be displayed 5 0 ACCEPTED ACCEPTED ACCEPTED ACCEPTED ACCEPTED will be displayed when the terminal has made the connection with ETSL NOTE When set up as a multi merchant device the terminal w...

Page 30: ...guration and testing DESCRIPTION PASSWORD PAGE NUMBER EFTPOS Configuration 3824 18 Multi Merchant Configuration 7418 23 Reset Merchant Configuration Memory Reset 9902 25 Enable Disable Terminal Functions 7415 26 Configure Receipt Header and Footer 3825 27 Restart Terminal 86 28 Upload Electronic Offline Voucher Transactions 88 Diagnostics 9904 31 Training Mode 9999 ...

Page 31: ... Displays if the terminal was successfully able to read the magnetic stripe data 4 3 BAD CARD READ BAD CARD READ BAD CARD READ BAD CARD READ Displays if the terminal is unable to read the magnetic stripe data 5 0 KEYBOARD TEST KEYBOARD TEST KEYBOARD TEST KEYBOARD TEST ENTER OR CLEAR ENTER OR CLEAR ENTER OR CLEAR ENTER OR CLEAR Press ENTER to start the keyboard test CLEAR bypass the keyboard test C...

Page 32: ...rd test CLEAR to bypass the Keyboard test CANCEL to cancel the function and go to COMMS test 8 4 LOOK AT LOOK AT LOOK AT LOOK AT PINPAD DISPLAY PINPAD DISPLAY PINPAD DISPLAY PINPAD DISPLAY Displays on the terminal to advise the merchant to look at the PINPAD display to proceed with the keyboard test 8 5 CLR TO EXIT CLR TO EXIT CLR TO EXIT CLR TO EXIT ENTER OR CLEAR ENTER OR CLEAR ENTER OR CLEAR EN...

Page 33: ...d merchant Press CLEAR or CANCEL to select a different merchant 4 0 TERMINAL TERMINAL TERMINAL TERMINAL FUNCTIONS FUNCTIONS FUNCTIONS FUNCTIONS Select desired function from option table listed below by pressing the corresponding number key to activate chosen option Example Press 0 key to print stored transaction totals NOTE Upon completion of desired function terminal will return to idle screen Re...

Page 34: ...hile printing all pending transactions If the terminal has no pending transactions it will display NO PENDING TRANSACTIONS PRESS 6 Print EMV Transactions PRINTING PRINTING PRINTING PRINTING PRINTING displays while printing the last EMV transaction If the terminal has no EMV transactions it will display NO EMV TRANSACTIONS PRESS 7 Print Card Prefix Table PRINTING PRINTING PRINTING PRINTING PRINTING...

Page 35: ... NOT expose this apparatus to rain or moisture This product is approved for indoor use only Where necessary use a protection cover that prevents ingress of water DO NOT remove any screws or non operator accessible covers DO NOT insert any metallic objects DO NOT allow liquid to spill into the terminal s openings DO NOT allow anything to rest on the power or telecom cords and ensure that all cables...

Page 36: ...ate only from a power source as specified on the Power Supply Unit 6 5 CONNECTIONS Take due care when attaching cables Under no circumstances must the PSTN i e telephone cable be inserted into the RS232 ports Figure 5 Cable Port Locations NOTE The pinpad cable connects to the RS232 1 port and the ECR interface cable connects to the RS232 2 port Power Supply cord PSTN Cable ECR Interface Cable Ethe...

Page 37: ...and then lift up the printer lid Figure 6 Printer Lid Opening 6 7 PAPER SIZE The paper roll size is 57mm width and 50mm diameter Please take note of the direction of the paper roll Figure 7 Paper Roll Loading 6 8 OPERATING ENVIRONMENT The operating temperature range for this device is between 5oC and 40oC Printer Latch Press the printer latch backwards which will release the locks and then lift up...

Page 38: ...22 AUS 61 2 9998 7555 Fax NZ 64 9 259 0323 AUS 61 2 9998 7544 Address Skyzer Limited Unit A4 1066 Great South Road Mt Wellington Auckland New Zealand Internet Access http www skyzer co nz Technical Questions and Sales Enquiries info skyzer co nz If you have any comments or suggestions relating to this guide please contact Skyzer Technologies directly ...

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