SIX Payment Services davinci AUTONOM Скачать руководство пользователя | Manualshive

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User guide

davinci PINPAD
davinci AUTONOM

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Содержание davinci AUTONOM

Страница 1: ...User guide davinci PINPAD davinci AUTONOM ...

Страница 2: ...ree diagram 13 4 1 Main menu 13 4 2 Transactions 14 5 Functions 15 5 1 Cashier Purchase 15 5 2 Cashier Manual card data entry 16 5 3 Customer handling Card without PIN 17 5 4 Customer handling Card with PIN 18 6 Payment modes 19 6 1 Purchase authorized per phone 19 6 2 Cancellation 20 6 3 Credit 21 6 4 Additional transactions 22 7 Balances 23 7 1 Start user shift end user shift daily closing data ...

Страница 3: ...s can interfere with electronic systems in vehicles such as car radios or secu rity devices etc Vehicles equipped with airbags An enormous force is released when airbags are activated Therefore do not place the terminal in the area above the airbag or in the space in which the airbag could deploy Terminals that are improperly installed can cause serious injury upon deployment of an airbag Electron...

Страница 4: ...equently SIX Payment Services Ltd accepts no responsi bility for the information provided in the operating instructions being current complete or correct Further more to the extent permitted under the relevant legal provisions SIX Payment Services Ltd accepts no responsibility in connection with the operating instructions The menu navigation on the terminal has been designed to be self explanatory...

Страница 5: ...the screen Navigation buttons You can use these buttons to move up and down in the menu STOP button Active procedures can be stopped using this button CORR button Incorrect entries can be corrected using the CORR button OK button All entries must be confirmed using the OK button F button The previous receipt will be printed out ...

Страница 6: ... next step is always shown on the touch screen In some cases entries must also be made such as the choice of currency for DCC STOP button Active procedures can be stopped using this button CORR button Incorrect entries can be corrected using the CORR button OK button All entries must be confirmed using the OK button Motor reader For cards with a chip or cards with a magnetic stripe ...

Страница 7: ...d Visa based on a chip card ep2 EFT POS 2000 Swiss standard based on the EMV standard in electronic payment traffic GPRS General Packet Radio Service GPRS is a packet oriented transmission service that is used in the field of mobile telephone systems GSM Global Standard for Mobile Communications Online transaction An online transaction is always directly authorized at the CCC Offline transaction A...

Страница 8: ...imum amounts day limits etc can be defined Functions are described in general in this document Please note that some transaction modes and functions may be inactive on your device Caution for offline transactions Offline transactions are stored in the security section of your terminal and submitted to the card processor by means of the daily closing This can be carried out manually by the terminal...

Страница 9: ...9 Operating temperature 0 C to 55 C Humidity non condensing 10 to 85 Power supply 230 VAC 50Hz 150mA Storage 20 C to 60 C 2 5 Technical information ...

Страница 10: ...red with the product should be used The terminal starts up und reports with an acous tic signal when it is ready to operate The termi nal can then be initialized in accordance with the separate configuration sheet Ethernet connection USB connection USB connection Connect ECR connection cable 12V AC power supply Power Reset Terminal connection Connection for customer terminal Power supply connectio...

Страница 11: ...t initialization Should it be necessary to re initialize a device for any reason proceed as outlined on page 12 Key The following symbols are used in the descrip tions in this document Function selection by choosing the corresponding number or using the cursor and the OK button Insert card Depending on the terminal model the card must either be pulled through the swipe reader held up to the contac...

Страница 12: ...re several minutes Please be patient and do not unplug the terminal STOP 5 4 Trm reset This function is only available to the service technicians and is password protected STOP 5 5 Info The terminal ID and the current software version are displayed STOP 5 6 Print config The current configuration can be printed out Please note that the detailed printout may require a great deal of paper STOP 5 7 Pr...

Страница 13: ...tems because these are activated via the ECR interface Main menu 1 Transactions 2 Balances 3 Queries 4 Settings 5 Setup Balances 1 Start user shift 2 End user shift 3 Daily closings 4 Transmit trx data Queries 1 Shift counter 2 Daily counter 3 TRX log info 4 Print DCC rates 5 Print last ticket 6 CASH INFO Settings 1 TRM language 2 Display 3 Printer 4 Key tones 5 Voucher PW Setup 1 Configuration 2 ...

Страница 14: ...one authorized 3 Reversal 4 Credit 5 Reservation 6 Purchase reserv 7 Cash advance 8 Mail order 9 Phone order purchase 0 Other transactions Other transactions 1 Purch forced acc 2 Reserv adjustm 3 Conf phone auth 4 Terminal specific 5 Voucher Service 6 Mobile Coupon 7 GiftCard Voucher Service 1 Voucher PW OK GiftCard 1 Activation 2 Saldo Request Mobile Coupon 1 Coupon Authorise 2 Coupon Storno Indi...

Страница 15: ... vary The manual recording of card data and sub sequent cancellation functions are either activated or deactivated depending on the CCC Sample sales slip Certain fields may differ according to the purchase type 1 This menu item is only shown if DCC is activated The terminal automatically recognizes if the card is one that is in a DCC capa ble foreign currency and automatically chooses DCC Otherwis...

Страница 16: ...ctivated on your terminal you must select the desired currency Menu appears only if two or more currencies are activated Currency 2 Enter the amount and confirm with OK The amount must be separated with a decimal point For amounts below 1 a zero 0 must be entered first Amount 3 Press the Manual button for manual recording 4 Enter the card number and press OK Card number 5 Enter the card expiry dat...

Страница 17: ...ned by the customer 7 If a copy is desired press 1 If no copy is desired press 2 If no button is pressed the copy will be automatically printed out after 10 seconds 1 Copy or 2 No copy 1 This menu item is only shown if TIP is activated This function is only activated for hotels and restaurants by the card organiza tions In addition to the adjustments in the payment procedure this modification also...

Страница 18: ...If a chip based card is pulled through the swipe reader the customer will be prompted to insert it into the chip reader 2a TIP 1 If the TIP function is activated after the original amount is confirmed the option of entering a tip is also offered and confirmed by pressing OK If the guest does not wish to give a tip he she can continue without entering an amount by pressing OK Tip 2b DCC 2 Customer ...

Страница 19: ...code and confirm with OK Authorization code 5 Card handling according to pages 17 and 18 or page 16 for manual entry 1 This menu item is only shown if DCC is activated The terminal automatically recognizes if the card is one that is in a DCC capa ble foreign currency and automatically chooses DCC Otherwise the transaction will be processed in CHF If the cardholder prefers to make a transaction in ...

Страница 20: ... activate the Cancellation function 3 Cancellation 2 Enter the terminal s password and confirm with OK See configuration sheet for the password Password 3 The amount of the last transaction is shown If the amount of the last transaction is correct then confirm this by pressing the OK button 4 Cancellation is recorded and if necessary authorised online 5 A sales slip is printed out 6 If a copy is d...

Страница 21: ...nd confirm with OK The amount must be separated with a decimal point For amounts below CHF 1 a zero 0 must be entered first e g CHF 0 55 Amount 4a DCC If DCC is activated then the date of the original transaction must also be entered Orig TRX date YYYYMMDD 5 The amount is shown and the card requested 6 Card handling according to pages 17 and 18 or page 16 for manual entry The cashier signs the sal...

Страница 22: ... Distance payment purchases are handled with Mail Order In this case the customer provides the card number the expiry date and the CVC if needed to the merchant by fax mail or the Internet shop If a contract for Mail Order has been signed then the merchant generally 9 Phone Order purchase 0 Other transactions 0 1 Purch forced acc 0 2 Reserv adjustm 0 3 Conf phone auth same logic as that used for t...

Страница 23: ... recorded after a shift end STOP 2 3 Daily closing m With the Daily closing function all transactions that have been made are delivered to the card processors and completed All amounts are credited to you upon the daily closing A daily closing should be carried out at least once a day preferably after the shop has closed The day and shift counter is set to 0 No further cancellations can be made af...

Страница 24: ...the STOP button Select the Settings function 4 You then have the following options STOP 4 1 TRM language The terminal language can be adjusted This language setting is only applicable until the next service call During the service call the ser vice host s language setting will be reactivated If you prefer a permanent adjustment of the lan guage setting then this can be set by calling our hotline T...

Страница 25: ...ance work Do not use any accessories with this product that are not SIX Payment Services Ltd original accessories The guarantee does not apply to errors caused by use of non original accessories Do not use any corrosive chemicals cleansers or cleaning agents to clean the device Clean the device using a soft lint free moist cloth with mild soap The screen protector is made of plastic Cleaning the c...

Страница 26: ... after they have been repaired More than 30 service technicians are active throughout Switzerland commissioning payment terminals as well as providing sup port and maintenance Activation and introduction One of the two following service packages is needed for the activation of your payment ter minal Activation service package On site service package Terminal operation and troubleshooting One of th...

Страница 27: ...2 pin telephone connector analogue The four designated pins on the phone jack must be plugged in facing up No display Check that all the leads are properly connected Important Always connect the power supply last Terminated no connection Check that the terminal is properly connected Check that the telephone line is active Host timeout The corresponding computer center does not reply Possible reaso...

Страница 28: ...uxembourg 1 Push the cover of the POS terminal up 1 2 Open the printer cover 2 3 Insert paper roll The end of the paper must run from bottom to top 3 4 Pull the paper gently towards yourself Close the printer cover 4 Troubleshooting If no print out can be made check whether the paper roll has been inserted backwards Do not pull the paper out if the printer cover is closed Ordering paper rolls at w...

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