Siemens SIMATIC PCS 7 Service Manual Download

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SIMATIC

Process Control System PCS 7

Service Support and Diagnostics

(V8.2)

Service Manual

Valid for PCS 7 as of V8.2

03/2016

A5E36200111-AA

Security information

Preface

Ensuring Availability

Additional support

Configuring diagnostics

conditions

Message concept of PCS 7

Fault - What should I do?

Diagnostics in PCS 7

Failure, replacement and

return

Summary of Contents for SIMATIC PCS 7

Page 1: ...e Manual Valid for PCS 7 as of V8 2 03 2016 A5E36200111 AA Security information 1 Preface 2 Ensuring Availability 3 Additional support 4 Configuring diagnostics conditions 5 Message concept of PCS 7 6 Fault What should I do 7 Diagnostics in PCS 7 8 Failure replacement and return 9 ...

Page 2: ...l are those who based on their training and experience are capable of identifying risks and avoiding potential hazards when working with these products systems Proper use of Siemens products Note the following WARNING Siemens products may only be used for the applications described in the catalog and in the relevant technical documentation If products and components from other manufacturers are us...

Page 3: ... data 29 3 2 5 2 How to back up the project data of SIMATIC Route Control 29 3 2 5 3 How to restore data from a backup 30 3 2 6 Creating an image 31 3 2 6 1 Backing up data by generating an image file 31 3 2 7 Comparing project versions 32 3 2 7 1 Comparing project versions with VXM 32 3 3 Hardware update 33 3 3 1 Updating hardware 33 3 3 2 How to make adjustments after a hardware change 35 3 3 3 ...

Page 4: ...65 5 Configuring diagnostics conditions 67 5 1 Requirements for diagnostics 67 6 Message concept of PCS 7 69 6 1 Servicing a system message concept 69 6 2 PCS 7 message system 70 6 3 Origin of a message 72 6 4 How to determine the source of a message 73 6 5 Understanding messages 73 6 5 1 Introduction 73 6 5 2 Message types in message lists and archives 74 6 5 3 Target groups of messages 75 6 5 4 ...

Page 5: ...7 108 8 18 2 Diagnostics for the PCs 108 8 18 2 1 Windows System Information 108 8 18 2 2 Managing the operating system 109 8 18 2 3 Shares for drives folders and files 110 8 18 2 4 System Tools Local Users and Groups 111 8 18 2 5 Command line commands 111 8 18 2 6 Set PC Station 112 8 18 2 7 Set PG PC Interface 112 8 18 2 8 Station Configuration Editor 113 8 18 2 9 Printers and print jobs 114 8 1...

Page 6: ... 8 18 6 Diagnostics for the Route Control station 128 8 18 6 1 Status icons in the Route Control server taskbar 128 8 18 7 Diagnostics for the SIMATIC stations 128 8 18 7 1 SIMATIC Manager 128 8 18 7 2 HW Config 130 8 18 7 3 Module Information 131 8 18 7 4 PROFIBUS diagnostics with diagnostic repeater 132 8 18 7 5 SIMATIC PDM 133 8 18 8 Additional diagnostics options 134 8 18 8 1 Additional diagno...

Page 7: ...the secure operation of Siemens products and solutions it is necessary to take suitable preventive action e g cell protection concept and integrate each component into a holistic state of the art industrial security concept Third party products that may be in use should also be considered For more information about industrial security visit http www siemens com industrialsecurity To stay informed ...

Page 8: ...Security information Service Support and Diagnostics V8 2 8 Service Manual 03 2016 A5E36200111 AA ...

Page 9: ...ARNING Siemens assumes no liability for improper use of the instructions provided in this documentation or for any consequences that might result for the customer Only trained service employees should be authorized to work on the process control system Always observe the plant specific rules and government regulations when making changes to your system Observe the plant specific boundary condition...

Page 10: ...he individual hardware and software components Note the information on PCS 7 Documentation Portal Setup in the product overview Process Control System PCS 7 PCS 7 Documentation Section Options for accessing the documentation PCS 7 Product Documentation Product documentation contains information about special hardware and software components The individual documents provide detailed information on ...

Page 11: ...s documentation cannot provide the same expert knowledge as that provided by a service technician or a member of the hotline staff That procedures carried out will not disturb the system That the procedures described can be performed via remote access Changes compared to the previous version Below you will find an overview of the most important changes in the documentation compared to the previous...

Page 12: ...entions In this documentation the names of elements in the software interface are specified in the language of this documentation If you have installed a multi language package for the operating system some of the designations will be displayed in the base language of the operating system after a language switch and will therefore differ from the designations used in the documentation If you are u...

Page 13: ... plant Examples Adherence to maintenance intervals replacement of batteries Optimize the plant and prevent faults Examples perform firmware updates eliminate known sources of errors Minimize downtime caused by faults Examples provide backups Note to reader This section is split up into several topical fields The following information is provided for each topic area What What is described When When...

Page 14: ...e 33 section Software update A SIMATIC station may switch to STOP mode if you change the software WHAT Information on converting projects from older versions to a current version There are two types of software updates Updates that utilize the new functions of a new version of PCS 7 Updates that do not utilize the new functions of a new version of PCS 7 WHEN If you want to utilize new functions of...

Page 15: ... is very unlikely Data backup options The sections below describe the options for backing up data Backing up ES project data Backing up parameter settings of the SIMATIC station Page 16 Archiving a PCS 7 project Page 17 Retrieving a PCS 7 project Page 19 Archiving and retrieving a multiproject Page 20 Archiving custom libraries Page 22 Exporting operator and display texts Page 22 Backing up custom...

Page 16: ...the user The backup object is assigned a version when entered in the version archive This version uniquely identifies the object Retrieving and re using versioned project data Automatic archiving Automatic readback You can find additional information on this in the SIMATIC Manager online help 3 2 2 Backing up ES project data 3 2 2 1 How to back up the parameter settings of the SIMATIC station Intr...

Page 17: ... view select the data blocks and FBs you want to read from the SIMATIC Station 4 Select Edit Copy from the menu 5 Select the menu command View Offline 6 Select Edit Paste from the menu Reading charts with current parameters from the SIMATIC station 1 Double click any CFC chart in SIMATIC Manager to start the CFC Editor 2 Select the menu command Chart Read Back 3 In the Read Back Chart dialog box m...

Page 18: ...the menu command File Archive The Archive dialog box opens 2 Select the Multiprojects or User projects tab 3 Click Browse and select the project you want to archive from the list 4 Click OK to save your settings The Archive Select Archive dialog box opens 5 Make the following settings for archiving Select the drive and folder for the archive file from the Save drop down list In the File name box e...

Page 19: ...ion data is included automatically in the backup of your PCS 7 project Additional information You can find information on product versions in the Process Control System PCS 7 PCS 7 Readme file see Preface Page 9 3 2 2 3 How to retrieve a project Requirements The tool that was used to archive the project is installed default PKZip The defaults required for the tool that is used to archive the proje...

Page 20: ...table storage media such as a ZIP disk If individual projects of a multiproject are stored on more than one PC in a network you must use the following programs to archive the multiproject PKZip This program is installed automatically together with PCS 7 STEP 7 add on package Recommendation Archive the multiproject on an engineering server Requirements for archiving a multiproject A tool is install...

Page 21: ... archive is to be unzipped Click OK The multiproject is retrieved After the retrieval operation the Retrieve dialog box opens 5 Click OK The following is displayed in the Retrieve dialog box The name of the retrieved project A prompt asking if you want to open the project 6 Click Yes as required to open the project or click No to close the session Result A subdirectory is automatically created in ...

Page 22: ...omPictures folder is automatically created in the GraCS project folder when the project editor is opened You can create additional folders in the GraCS project folder for custom pictures Files of the custom pictures are used when compiling the OS for process display if the files of the custom pictures are located in the GraCS project folder or its subfolders You can find more information on this i...

Page 23: ...the project folder if this is not available 3 Select the menu command Options Manage Multilingual Texts Export The Export User Texts dialog box opens 4 Make the following settings In the Text Tables group set the storage location and the format for the export file available formats xls and csv In the Language group set the source and target languages in accordance with your display language 5 Clic...

Page 24: ...3 2 3 1 Backing up configuration data Introduction When you archive a multiproject the configuration data of the PCS 7 operator station are automatically included in the backup A separate backup is not necessary Backing up OS configuration data The configuration data for PCS 7 operator station are saved by default in the following folder Siemens WinCC WinCCProjects Compress the current project pat...

Page 25: ...a ta from a backup Page 27 3 Completed batches Select batch es select Archive in the shortcut menu You can find information on this in the section How to archive batches Page 14 1 User settings can will only be backed up to a database copy 2 Save the data to an SBB file compressed XML file 3 Restore the data from an SBB file compressed XML file Additional information Manual Process Control System ...

Page 26: ...file from the Save to text box 5 Click Save The backup file is generated Import Export Assistant Using the IEA you can export import the following batch objects to from a file with the extension sbx Libraries Master recipes Formula categories The export is supported in SIMATIC BATCH V6 1 or higher Note For reasons of performance you should only export import one recipe to from a file when exportin...

Page 27: ...log box opens 2 Select the storage location for the backup file sbb 3 Click Open The backup file is loaded Updating the Batch process cell 1 Select the Batch process cell in the tree view of BatchCC 2 Select the menu command Edit Update Process Cell The Batch Process Cell dialog box opens 3 Click OK The Update Process Cell dialog box opens 4 Compare the columns Current process cell und New process...

Page 28: ...d settings for access to this folder Technology SQL Server The archive files are saved to an SQL database Login and password are mandatory for this technology a specification of the domain is not used Technology FTP Server The archive files are saved to an FTP Server Login and password are mandatory for this technology a specification of the domain is only required if the login is assigned to a do...

Page 29: ...an image of the partition on which the project database is located You can export import the partial routes of SIMATIC Route Control You can find additional information on this in the section How to back up the project data of SIMATIC Route Control Page 29 Additional information Manual Process Control System PCS 7 SIMATIC Route Control 3 2 5 2 How to back up the project data of SIMATIC Route Contr...

Page 30: ...ect engineering CSV file s Export 6 Click Continue 7 Select all check boxes 8 Click Continue 9 Click Finish The files are exported Additional information Manual Process Control System PCS 7 SIMATIC Route Control 3 2 5 3 How to restore data from a backup Introduction You restore partial routes from SIMATIC Route Control from a backup file Importing a backup 1 Select the multiproject project in the ...

Page 31: ...ions or hard disks Many of the software packages that can be used to generate image files also offer data compression Boot partitions are included in the backup This enables you to save all the PC settings including the Windows system settings All the data of a PC can usually be restored from an image file within a short amount of time e g 2 GB data takes approx 10 minutes In the event of a fault ...

Page 32: ...relevant differences quickly and reliably This allows you to detect whether changes have been made to the user program and what those changes are Overview Comparison of Detailed informa tion Called via Additional information Changes to different project versions in the user program CFC charts SFC charts In the Start menu Siemens SIMAT IC programs STEP 7 VXM Com pare Versions Configuration manual P...

Page 33: ...est product version or the firmware version of a module You need to check the latest product version or the firmware version of a module in the following situations When replacing a module due to a defect for example When you wish to use new functions after you have change the configuration Compare the PCS 7 Released Modules documentation for the older PCS 7 versions to find out which PCS 7 versio...

Page 34: ...orm these firmware updates at regular intervals when an opportunity presents itself such as during a scheduled plant shutdown Supply sources for the latest firmware version You can request the update files for the latest firmware versions from your Siemens contact partner or download these from the Internet http support industry siemens com cs products dtp Download If you cannot access the Interne...

Page 35: ...ion x x from the hardware catalog and drop it into the appropriate slot in the AS configuration table The following message appears Do you want to exchange component with component 3 After verification click Yes to confirm 4 Select the menu command Station Save Compile You can also perform the compiling during the subsequent work 3 3 3 Updating the CPU Preparation Compare the type and manufacture ...

Page 36: ...ramming device for programming the memory card X X Memory Card Flash EPROM 8 MB X X STEP 7 X X Files for the firmware update available in the In ternet X X 3 3 3 1 How to perform a firmware update for the CPU as of V5 0 You are provided with several files UPD with the latest firmware to update the firmware of a CPU Download these files to the CPU You do not need a memory card for the online update...

Page 37: ... Select the CPU 3 Select the menu command PLC Update Firmware 4 Select the path to the firmware update files CPU_HD UPD by clicking the Browse button in Update Firmware dialog Once you have selected a file information about which modules and which firmware versions are suited for the file is displayed in the lower fields of Update Firmware dialog 5 Click Run STEP 7 checks whether the selected file...

Page 38: ...o the next higher firmware version when a firmware update in RUN is performed It is not possible to downgrade in RUN You should also read the information provided in the version specific description To update the firmware of the CPU of an H system in RUN follow these steps 1 Make sure that the H system is in the redundant state without errors 2 Select one of the CPUs in HW Config or SIMATIC Manage...

Page 39: ...m Following the actual firmware update a self test starts automatically for the H system This function may take several minutes This time period depends on the amount of load memory size of the inserted memory card and the amount of working memory Updating an H CPU with an operating system update card You can find additional information on this at the following Internet address http support indust...

Page 40: ...s Y Link Bus link for PROFIBUS PA DP PA Link Bus link for FOUNDATION Fieldbus Note With a redundant configuration you can perform a firmware update during runtime 3 3 4 2 How to perform a firmware update of an interface module IM Introduction This section provides a description of the update of the firmware for interface modules Interface Module IM via Industrial Ethernet Requirements The followin...

Page 41: ...o open Explorer Activation of new firm ware Use the Activate firmware after download check box to specify when the new firmware is to be activated as follows Select the Update firmware after download check box if the IM is to perform an automatic RESET after the new firmware was successfully loaded The new firmware is active following the restart Clear the Update firmware after download check box ...

Page 42: ...t the menu command Options Set PG PC Interface 2 Select the PROFIBUS interface 3 Click the Properties button and set the interface according to the configured bus parameters 4 Select the menu command PLC Display Accessible Nodes in SIMATIC Manager 5 Select the station containing the IM you want to update 6 Select the shortcut menu command Update Firmware The Update Firmware dialog box opens Both I...

Page 43: ...view The sections below describe procedures for updating firmware CP 341 firmware update Page 43 CP 443 1 firmware update Page 45 CP 443 5 Extended firmware update Page 47 3 3 5 2 How to perform a firmware update of the CP 341 Introduction This section explains how to update the CP 341 firmware 6ES7 341 1xH01 0AE0 Firmware V1 x NOTICE Firmware as of V2 x As of firmware V2 x 6ES7 341 1xH02 0AE0 you...

Page 44: ... tab 6 Click Parameters The dialog box for the parameterization interface opens 7 Select the menu command Options Firmware Update If the CP is available the firmware version of the current module firmware is indicated Vx y z If there is no firmware on the CP a message to that effect is displayed This can occur for example if the firmware update was aborted The old firmware is deleted in this case ...

Page 45: ...on the programming device or PC The update file for the firmware update is available on the programming device PC Network adapter for Ethernet card for example CP 1613 standard network adapter Determining the MAC address of the CP 443 1 When updating firmware you must know the current MAC address of the CP 443 1 1 Open SIMATIC Manager 2 In the component view select the CP 443 1 for which the firmw...

Page 46: ... the update file Click Browse Use Select file to select the desired file drive TEMP Cp4435ba fwl for example Click on the Open button 4 Click Continue 5 In the Step 2 dialog box set the MAC address 6 Click Continue 7 Check the following settings Application access point Interface parameter assignment used 8 Make sure that the correct settings have been activated in the configuration console Note T...

Page 47: ...want to connect devices that operate with PROFIBUS standard DPV1 to your PCS 7 system after conversion you might have to replace the hardware e g CP type 6GK7 443 5DX03 0XE0 with firmware V5 1 or higher This hardware requires special device drivers For information on generating the device drivers refer to the Process Control System SIMATIC PCS 7 Programming Instructions Creating Blocks for PCS 7 d...

Page 48: ...der Siemens SIMATIC programs in the Start menu select STEP 7 NCM S7 Firmware Loader The dialog box of the firmware loader opens 2 Click Continue 3 In the Step 1 dialog box set the path for the update file Click the Browse button Use Select file to select the desired file drive TEMP Cp4435ex fwl for example Click on the Open button 4 Click Next to confirm the next three dialog boxes until you reach...

Page 49: ...LED is lit on the CP 1 Switch the power supply of the rack off and on again 2 Repeat the load operation 3 3 6 Handling GSD files 3 3 6 1 Working with GSD files Introduction STEP 7 Version 5 applies a more stringent test to the GSD files GSD Device Master dataFfile Syntax errors or non interpretable errors can occur with GSD files from an older project however Improved help texts are provided for s...

Page 50: ... the file 2 Open the original file with a text editor such as WordPad In transmission rate change 187 5_supp 1 to 187 5_supp 1 3 Start HW Config select menu command Options Update catalog Note If the entry 187 5_supp 1 is not present the transmission rate is not supported Contact the device manufacturer 3 4 Software update 3 4 1 Updating software Information For additional information on the updat...

Page 51: ...rdware for PC stations in the Process Control System PCS 7 PCS 7 Readme Internet version documentation Using the SIMATIC Management Console The SIMATIC Management Console hereafter referred to as Management Console is a software from the SIMATIC PCS 7 product family for central administration of SIMATIC software products You can select the installation of the Management Console in the PCS 7 setup ...

Page 52: ...de You can find information about this in the section Ordering an upgrade for a CPU 410 5H Page 53 2 Prepare upgrade You can find information about this in the section How to prepare for the upgrade of the System Expansion Card Page 54 3 Send PO Activation File via Support Request You can find information about this in the section How to send the PO Activation File Page 56 4 Performing an upgrade ...

Page 53: ...pansion Card Support Request You need to create a Support Request and send the PO Activation File to Siemens Customer Support as an attachment You will receive the PO Release File as an answer PO Release File File for the upgrade to the requested PO volume For the upgrade to take effect the PO Release File must be assigned to the original System Expansion Card with the Automation License Manager Y...

Page 54: ...n system you must select the CPU 410 Expansion Packs in such a way that the PO volumes are evenly distributed between the System Expansion Cards after the update Examples of the size of individual CPU 410 Expansion Packs when upgrading a redundantly configured automation system Expand AS by the PO vol ume Possible size of the individual CPU 410 Expansion Packs Not possible 300PO 6 x 100PO 1x 100PO...

Page 55: ...isible in this folder The current PO volume of the automation system is shown in the Online folder 3 Using drag and drop transfer the license keys of the CPU 410 Expansion Packs to the folder of the automation system for which you want to perform the PO upgrade If you have selected the wrong automation system you can move the license keys of the CPU 410 Expansion Packs 4 Open the Online folder in ...

Page 56: ...CPU410 20140922_173055 act Additional information You can find information on the expert mode in the following documents Section Enabling expert mode Page 61 Automation License Manager See also How to perform the upgrade of the System Expansion Card Page 58 3 5 2 4 How to send the PO Activation File Requirement You have created a PO Activation File for a CPU 410 5H The PO Activation File is availa...

Page 57: ...ivation File In the Attachment area click Browse Navigate to the PO Activation File on a computer Select the PO Activation File and click Open The file is added to the Support Request as an attachment You can send more than one PO Activation File with a Support Request Click Next 6 Step 5 Specify contact data Make the entries in the mandatory fields Click Next 7 Step 6 Compile send Check your entr...

Page 58: ...disconnect AS 410 The Connect target system dialog box displays the list of automation systems that are linked with the Automation License Manager 4 Click OK The connected automation systems are displayed in the list 5 In the tree view open the automation system for which you have received the PO Release File 6 Use drag and drop to transfer the PO Release File to the Online folder of the automatio...

Page 59: ...ge 53 Section How to prepare for the upgrade of the System Expansion Card Page 54 2 Perform the upgrade for this automation system You can find information about this in the section How to perform the upgrade of the System Expansion Card Page 58 3 5 2 7 Upgrade of a redundantly configured automation system for CPUs with different PO volumes Example In a redundantly configured automation system a C...

Page 60: ...preparations does not depend on the CPU operating mode Basic procedure 1 Make PO volumes of both CPUs uniform Using CPU 410 Expansion Packs generate the PO Activation File for the CPU with the lower PO volume so that the system expansion cards of the redundantly configured automation system have the same PO volume after the upgrade You must activate expert mode to create the PO Activation File in ...

Page 61: ...e CPU with the lower PO volume this CPU can go to STOP when transfer errors occur repeatedly If the transfer of a PO Release File fails and you are certain that it fits the System Expansion Card you can attempt to force the upgrade The PO Release File is transferred successfully without error If an error occurs again the System Expansion Card must be synchronized again Contact the license hotline ...

Page 62: ...nents Online help of the SI MATIC Management Console Connection to the engi neering station required Installing software remotely Note Only PC stations on which the SIMATIC Management Agent service is installed can be managed Install and updating SIMATIC software Assemble software packages for installation Install software packages 3 7 Updating the PCS 7 OS in runtime Introduction You have the opt...

Page 63: ... operator controlled and monitored Updating a redundant OS during operation You can find more information about this in the documentation Process Control System PCS 7 Fault tolerant Process Control Systems Guide to Updating a Redundant OS During Operation Ensuring Availability 3 7 Updating the PCS 7 OS in runtime Service Support and Diagnostics V8 2 Service Manual 03 2016 A5E36200111 AA 63 ...

Page 64: ...Ensuring Availability 3 7 Updating the PCS 7 OS in runtime Service Support and Diagnostics V8 2 64 Service Manual 03 2016 A5E36200111 AA ...

Page 65: ...orm Technical support http support industry siemens com sc us en sc 2090 You can find additional technical support information in the Internet at http www siemens com automation service http support industry siemens com sc us en sc 2100 Service Support on the Internet In addition to our documentation pool we also offer you a knowledge base on the Internet http www siemens com automation service su...

Page 66: ...Additional support Service Support and Diagnostics V8 2 66 Service Manual 03 2016 A5E36200111 AA ...

Page 67: ...mation in the index of these manuals by entering Diagnostics as a key word Checking PC components You check PC components using software tools of PCS 7 such as a Maintenance Station or PC DiagMonitor and the operating system The following configuration actions assist you in diagnosing PC components Configured element Reference Lifebeat monitoring Configuration manual Process Control System PCS 7 O...

Page 68: ...gnostics Inputs Outputs Options SIMATIC modules with diagnostic properties The following components are available in PCS 7 diagnostic capable modules S7 400 S7 300 modules Distributed I O e g based on ET 200 DP slaves Bus links Active field distributors Diagnostic repeaters Network components SCALANCE Additional information Online help PC DiagMon Product overview Process Control System PCS 7 Relea...

Page 69: ...following A bit is modified in an automation system by a change to a process value or after a specified limit value is reached The configuration determines which events trigger a message Messages Messages are triggered by events or by a message frame There are the following message types Operator input messages Process messages Operational messages Process control messages and system messages Erro...

Page 70: ...elp you will find the following information under Operator Control and Monitoring Route log 6 2 PCS 7 message system PCS 7 message system PCS 7 acquires data on the status of your process and process control system using blocks assigned with appropriate parameters You can influence the response to an event with a suitable program The most important message systems of PCS 7 are WinCC operator contr...

Page 71: ...y of the message system If events are recorded within one scan cycle they can appear in the wrong order in the message list Remedy You can find information about this in the function manual Process Control System PCS 7 High precision Time Stamping Additional information You can find detailed information on configuring messages in the following manuals Configuration manual Process Control System PC...

Page 72: ...Q RI D 3URFHVV 0HVVDJH 3URFHVV VLJQDO IDXOW 9LVXDOL DWLRQ 3ODQW XV Image 6 1 The letter A in the picture symbolizes an alarm in PCS 7 Additional information You can find information on configuring messages in the following documentation Configuration manual Process Control System PCS 7 Engineering System Configuration manual Process Control System PCS 7 Operator Station For information on configur...

Page 73: ...ssage 6 5 Understanding messages 6 5 1 Introduction Overview You can find important information for understanding the PCS 7 message concept in the following sections Message types in message lists and archives Page 74 Target groups of messages Page 75 Message lists in process mode Page 75 Overflow of the message buffer Page 77 Message priorities Page 77 Influencing messages Page 78 Message concept...

Page 74: ...d to be configured Message texts and message priority can be modified as needed in the object properties for the CFC blocks These modifications can also be made centrally in the process object view or by means of import export operations Operating messages are a subgroup of process messages They signal process values that can be used to evaluate a process related component such as an operating hou...

Page 75: ...message list contains the messages which require acknowledg ment however which are still pending acknowledgment or deactivation Acknowledged alarm list The acknowledged message list contains the acknowledged process messages Outgoing alarm list The outgoing message list contains the messages flagged as Outgoing Those messages are no longer active but are not yet acknowledged Journal list The histo...

Page 76: ...cked The following figure illustrates the path a message takes through the message lists 1 20 1 DODUP 287 2 1 DODUP FNQRZOHGJPHQW 287 2 1 50 67 12 50 67 FNQRZOHGJPHQW 287 2 1 DODUP 6725 67 352 66 21752 67 2SHUDWLRQ 1 20 1 50 67 OO XQDFNQRZOHGJHG DODUPV ODUPV FOHDUHG EHIRUH DFNQRZOHGJHPHQW FNQRZOHGJHG SHQGLQJ DODUPV 23 5 7 21 67 50 2 9LHZV RI WKH ODUP ORJ ILOWHUHG OLVWV Message archive All messages...

Page 77: ...n the configuration manual Process Control System PCS 7 Engineering System 6 5 6 Message priorities Changing the message priorities Each message can be assigned a priority in PCS 7 Here 0 represents the lowest priority and 16 the highest priority When creating a new signaling block these messages initially have the lowest priority 0 You can change the message priority in different ways Via the obj...

Page 78: ...s used when the plant operator wants to lock all messages of an message capable block or OS area Hiding and showing messages You hide individual messages to reduce the number of messages displayed in process mode The messages are entered in the message archive The following variants are used to hide and unhide messages in PCS 7 Manual hiding and displaying of messages in process mode Automatic hid...

Page 79: ...lications for the various diagnostic tools according to subsystem Note Make use of skilled experts if you cannot find a solution to your problem based on available information For information on this topic refer to the section Additional support Page 65 of this documentation 3 Determine the actions to be taken In a running plant check if a stop is necessary Note Please note the following The follo...

Page 80: ... mation PC component fault If the PC is running Fault due to events Faulty connections If the PC is defective Repair replace Restore data 7 2 Preparing for expert support 7 2 1 Compilations of information about the cause of the fault Introduction Topic area Information Supporting service experts WHAT Actions for making essential information available to experts for fault analysis WHEN If expert su...

Page 81: ...find information about this in the following section How to back up the diagnostic data of the PCS 7 OS Page 84 You can take all measures necessary to enable remote diagnostics via remote access You can find information about this in the following section Remote diagnostics of a PCS 7 system Page 85 7 2 2 Plant documentation Maintaining system information Information on the components of your syst...

Page 82: ...t Requirement The CPU is in STOP mode Procedure 1 Select the faulty CPU in the SIMATIC Manager 2 As of firmware version V4 0 Select the menu command CPU Save service data Specify the storage location and name Save the files 3 Select the menu command PLC Diagnostics Settings Module Information The Module Information Online dialog box opens 4 Select the Stacks tab and read out the following system m...

Page 83: ... when a CPU fault occurs Order number Firmware version Hardware version If you can access the CPU from the engineering station you can query this information via the module information You can find information about this in the section Module Information Page 131 Note A constantly updated list of all module information facilitates troubleshooting in the event of a fault and reduces the time needed...

Page 84: ...the I O caused the CPU to switch to STOP mode save the diagnostic buffer of the relevant module and the associated bus interface module for example CP 443 5 Generate a memory dump All LEDs are off or are flashing You recognize the CPU defective status by the following LED displays on the front of the CPU All LEDs are flashing All LEDs are off even though the power supply is switched on For additio...

Page 85: ...eral measures to implement a security concept Only the entirety of all security measures provides optimum protection for a system You can find additional information on this in the whitepaper Safety Concept in PCS 7 and WinCC Basic Document Transmission paths The data can be transmitted along the following routes Telephone line modem Network connection e g internal TCP IP connection of the plant O...

Page 86: ...sing the OS Web Option Use the OS Web Option for interactive control and monitoring of a PCS 7 plant For additional information refer to the Process Control System PCS 7 OS Web Option manual The figure below shows how the OS Web Option OS Web server Web client can be used in a PCS 7 plant 26 FOLHQW HE VHUYHU 6RIWZDUH 3 6 HE 6HUYHU LFHQVHV 6HUYHU OLFHQVHV 7HUPLQDO EXV 3ODQW EXV 26 VHUYHU 26 VHUYHU ...

Page 87: ...t you must protect this plant against unauthorized access Several measures are required to realize a security concept Optimal protection is only provided with all security measures as a whole For additional information refer to the whitepaper Safety concept in PCS 7 and WinCC Base document Fault What should I do 7 2 Preparing for expert support Service Support and Diagnostics V8 2 Service Manual 0...

Page 88: ...Fault What should I do 7 2 Preparing for expert support Service Support and Diagnostics V8 2 88 Service Manual 03 2016 A5E36200111 AA ...

Page 89: ...u can find information about the diagnostic tools In the following sections This description illustrates the capabilities of the diagnostic tools so that you can apply them to your individual requirements You will also find information on the fields of application for diagnostic tools You will learn how to call up a diagnostic tool Since malfunctions can have a variety of causes and because proced...

Page 90: ... on FOUNDATION Fieldbus Page 101 Diagnostics for the OS Page 102 Diagnostics for the BATCH station Page 103 Diagnostics for the Route Control station Page 103 Diagnostics for the time of day Page 104 For many components you will find displays on the front panel indicating the status of the component and any errors Analyzing these displays enables you to obtain information without intervening in th...

Page 91: ... access ES data from the diagnostics screens can be controlled via access protection mechanisms Screens for process control diagnostics can be generated automatically for the entire PCS 7 system and made available on the Maintenance Station The top level forms an overview screen for the entire system Note Disabling lifebeat monitoring If you are running a Maintenance Station in the plant the sign ...

Page 92: ...Archive server SIMATIC PCS 7 BOX SIMATIC Industrial PCs Standard PCs also WebNavigator client or WebNavigator diagnostic client via IP address Connection status bi directional between OS server and OS client Redundancy of PCS 7 PC stations Master standby configuration Status of redundant partners Ethernet components Switches e g SCALANCE X Network objects via profile file Bridges Router Network co...

Page 93: ... find a description of how to use the Maintenance Station in process mode in the configuration manual Process Control System PCS 7 PCS 7 OS Process Control You can find information on the configuration of a PCS 7 plant with a Web Diagnostics server and Web Diagnostics client in the function manual Process Control System PCS 7 PCS 7 OS Web Option You can find additional information on the Maintenan...

Page 94: ...ics tool Called via Status of PC stations redundancy Maintenance Station Page 90 The Maintenance Station is an operator station that is specially configured for use in diagnostics The Maintenance Station has to be configured Additional information is available in the docu mentation Process Control System PCS 7 Main tenance Station PCS 7 plant Administrative tasks Acquisition of inventory data Inst...

Page 95: ...BSA Page 119 Enter the following in the Run dialog of the Start menu Mbscali exe Printers and print jobs Printers and print jobs Page 114 In the Start menu in the settings for Printers and Faxes To obtain information about a print job click on the printer executing the job Installed versions of the PCS 7 software Installed SIMATIC software Page 115 In the Start menu Siemens SIMATIC programs SIMATI...

Page 96: ...r Settings Note Select the Details view Connections to other stations IP ad dress MAC address Command line commands Page 111 Enter the following in the Run dialog of the Start menu cmd In the DOS window enter the ping IP address Determining MAC addresses and TCP IP addresses Command line commands Page 111 Enter the following in the Run dialog of the Start menu cmd In the DOS window enter ipconfig ...

Page 97: ...ons Find IP address and MAC address Message frames Collisions BANY add on product If you have installed BANYnet call the program with the menu command Start menu Programs BANYnet PROFIBUS DP connections You can find additional information in the section Diagnostics on PROFIBUS DP Page 99 PROFIBUS PA connections You can find additional information in the section Diagnostics on PROFIBUS PA Page 101 ...

Page 98: ... manual Process Control System PCS 7 Maintenance Station Determining inventory data of automa tion systems SIMATIC Management Con sole Page 62 In the Start menu Siemens SIMATIC programs SIMATIC SIMATIC Management Console Li cense required Plant view Shortcut menu command Deter mine inventory data Additional information is available in the online help for SIMATIC Management Console CPU HW Config Pa...

Page 99: ...e SIMATIC station in SIMATIC Manag er or the CPU in HW Config Select the menu command PLC Module Infor mation Module displays Evaluating the Module Display Page 104 Notes on the manuals Diagnostics for Hardware Displays Page 104 8 9 Diagnostics on PROFIBUS DP Overview Diagnostics for Diagnostics tool Called via Devices and connections with diagnos tic capability Maintenance Station Page 90 The Mai...

Page 100: ...ditional information is available in the docu mentation Process Control System PCS 7 Main tenance Station Determining inventory data of field devi ces SIMATIC Management Con sole Page 62 In the Start menu Siemens SIMATIC programs SIMATIC SIMATIC Management Console Li cense required Plant view Shortcut menu command Deter mine inventory data Additional information is available in the online help for...

Page 101: ...devices on the PROFIBUS PA with diagnostic capability NCM S7 Page 118 In the Start menu Siemens SIMATIC programs STEP 7 NCM S7 Diagnostics See also Determining inventory data and installing software Page 62 8 12 Diagnostics on FOUNDATION Fieldbus Overview Diagnostics for Diagnostics tool Called via Devices and connections with diagnos tic capability Maintenance Station Page 90 The Maintenance Stat...

Page 102: ...age 124 In WinCC Tools Status of Driver Connections Connection between OS server and OS client Status of multi user operation Page 123 In WinCC Tools Status of Client Connections Status of channels and connections to the AS WinCC Channel Diagnostics Page 122 In the Start menu Siemens SIMATIC programs WinCC Tools Channel Diagnostics Displaying the status of the connected OS servers on the OS client...

Page 103: ... server partner server Status icons in the BATCH server taskbar Page 126 Taskbar Status of the batches Status display at order folder Page 127 Order folder Additional information is available in the docu mentation Process Control System PCS 7 SI MATIC BATCH 8 15 Diagnostics for the Route Control stations Overview Diagnostics for Diagnostics tool Called via Operating capability of all SIMAT IC Rout...

Page 104: ... Synchronization Open 8 17 Diagnostics for hardware displays Overview Many components have displays indicating the component status and errors Analyzing these displays enables you to obtain information without intervening in the system Components You can find information about diagnostic options in the following manuals and sections Power supply module Reference manual SIMATIC S7 400 Programmable ...

Page 105: ...put module Properties Diagnostics for analog modules Module view and block diagram ET 200M Manual SIMATIC Distributed I O device ET 200M Commissioning and Diagnostics Diagnostics by means of LED display IM 153 1 IM 153 2 Diagnostics with STEP 7 ET 200iSP Manual SIMATIC Distributed I O device ET 200iSP Commissioning and Diagnostics Status and error LEDs on IM 151 2 Insertion and removal of modules ...

Page 106: ...PA Operating instructions DP PA coupler active field distributor DP PA Link and Y Link Product information SIMATIC Bus Link Supplements to the operating instructions FF Link 03 2015 Operating instructions SIMATIC Bus Link Extended fieldbus diagnostics in PROFIBUS PA LED displays of the field distributor AFS use on fieldbus PROFIBUS PA or FOUNDATION Field bus Manual SIMATIC SIMATIC NET PROFIBUS PA ...

Page 107: ...ired The watchdog time has expired Bus communication via PROFINET is inter rupted Bus communication via PROFIBUS DP is interrupted IP address is incorrect PROFIBUS address is incorrect Incorrect configuration Incorrect configuration Incorrect parameter assignment Incorrect or missing device name IO controller not available turned off but Ethernet connection exists RX Lit up in yellow Not available...

Page 108: ...l Always observe the plant specific rules and government regulations when making changes to your system Observe the plant specific boundary conditions and adjust the work accordingly Always bear in mind that changes in a system can impact other parts of the system 8 18 2 Diagnostics for the PCs 8 18 2 1 Windows System Information Calling Enter the following in the Run dialog of the Start menu msin...

Page 109: ...tem Drives Recognized internal and exter nal drives or storage media Partitioning of hard disks Control Panel Adminis trative Tools Computer Management Storage Disk Management Online help of the oper ating system 8 18 2 2 Managing the operating system Calling Called via Computer Management Start Control Panel Administrative Tools Computer Management Overview Information on Detailed information Cal...

Page 110: ...ling Called via Computer Management System Overview Information on Detailed information Called via Additional information Drives and fold ers Granting or changing of shares for drives and fold ers In the tree view Select Shared Folders Share Select the folder press F1 key Drives and fold ers Granting or changing of shares for drives and fold ers Open Windows Explorer In the tree view select the dr...

Page 111: ... menu Siemens Automa tion SIMATIC Logon Configure SIMATIC Log on Online help for SIMAT IC Logon 8 18 2 5 Command line commands Calling Enter the following in the Run dialog of the Start menu cmd You can find additional information on the Windows commands named here by searching the Microsoft Help and Support Center Overview Information on Detailed information Called via Additional information Conn...

Page 112: ...ttings see Set PC Sta tion topic Diagnostic op tions Available options vary for each module SIMATIC NET Configura tion Settings Select mod ule Online help for Configuration Settings see Set PC Sta tion topic 8 18 2 7 Set PG PC Interface Call Options In the Windows Start menu Siemens Automation SIMATIC SIMATIC NET Set PG PC Interface SIMATIC Manager via menu command Options Set PG PC Interface Over...

Page 113: ...nformation Hardware con figuration and configuration of the PC station The status display in the con figuration list indicates the fol lowing Whether or not the created component matches the current hardware configuration Whether or not the configuration matches a downloaded configuration Components tab Online help Topic Status Sym bols for Components Check module Verification of accessibility of ...

Page 114: ...view of DiagMonitor Note PC Diagmonitor is only approved for use with PCS 7 Bundle PCs Information on Detailed information Called via Additional information Preparing the PC station CPU temperature fan speed hard disks RAID disks operating hours BIOS data In the Windows Start menu Siemens SIMAT IC programs PC DiagMonitor Management Explorer Online help Only a SIMATIC PC can be used as a monitored ...

Page 115: ...lp for SIMATIC Man agement Console 8 18 3 Diagnostics in the network 8 18 3 1 NetPro Calling In SIMATIC Manager or HW Config select the menu command Options Configure Network Overview Information on Detailed information Called via Additional information Consistency of the configura tion Nodes that are not networked exception MPI nodes that are not networked inconsistent connections in subnets with...

Page 116: ... functions of CPs connected online Diagnostics Online Open Connection Online help for STEP 7 topic Hardware diagnos tics Manual SIMATIC NET NCM S7 for Industrial Ethernet General CP diag nostics and statis tics functions Operating mode Scan event messages recor ded in the Ethernet CP Diagnostics Online Open Connection Diagnostics func tions depending on CP type and operating mode ISO transport con...

Page 117: ...iled information Called via Additional information Loop detection The Loop detection function allows you to specify the ports for which loop detection should be enabled Web Based Management Industrial Ethernet switches SCALANCE X 200 Configu ration Manual Industrial Ethernet Switches SCALANCE X 300 X 400 Configuration Manual Industrial Ethernet switches SCALANCE XB 200 Web Based Management 8 18 3 ...

Page 118: ...about the operating mode of the communication functions of CPs connected online FMS connections DP master diagnostics Communication status of slaves and call of data for DP slave diagnostics DP slave diagnostics non passive slaves PROFIBUS con nections DP master DP slave FDL connection FMS connection PROFIBUS con nections Faults and inconsistencies in FMS connections of the CP PROFINET con nection...

Page 119: ...Configuration passwords services creation of security reports required updates Whitepaper Security Concept PCS 7 and WinCC MBSA description from Microsoft 8 18 4 Diagnostics for the operator stations 8 18 4 1 Lifebeat monitoring Overview Information on Detailed information Called via Additional information Monitoring of com ponents of WinCC projects and their associated SIMAT IC stations Configure...

Page 120: ...P addresses and MAC addresses of the local network adapters Network adapters list Online help of Simatic Shell Multicast serv ice life TTL Maximum number of route jumps between subnets TTL IP parameter Multicast service life TTL input line Online help of Simatic Shell Multicast proxy IP address of a computer in another subnet which is to be used as a substitute for distributing Multicast packets M...

Page 121: ...rectly accesses the system information of the server PC on which it is installed Note Only the system information from a single server can be represented or evaluated on a client Overview Information on Detailed information Called via Additional information Time information Displaying time date and day of the week in process pictures Display in the config ured picture Online help for WinCC Informa...

Page 122: ... the menu command WinCC Explorer Overview Information on Detailed information Called via Additional information For the OS Creating users Setting access permissions Assignment and verification of access permissions for users of the PCS 7 Operator Station For process mode For configuration system editors In the tree view of WinCC Explorer select Editors User Adminis trator Open Online help for WinC...

Page 123: ...hannel Diagnosis 8 18 4 6 Status of multi user operation Calling Diagnostics on the connection between OS server and an OS client Only when WinCC is in process mode in the menu of the WinCC Explorer Overview Information on Detailed information Called via Additional information Connection sta tus Status logical connections current status of the server client interface Options Status of Multi User O...

Page 124: ...toring see following table Meaning of the icon color in the area overview Click the Status of the connected serv ers button in the area overview in process mode Function manual Process Control System PCS 7 OS Process Control Meaning of the icon color in the area overview Icon color Meaning green The monitored servers are in process mode and have the status OK red One server or multiple servers hav...

Page 125: ...ct PCS 7 Redun dancy State Control For additional information on configuring refer to the con figuration manual Process Control System PCS 7 Op erator Station State of redundant OS servers in diagnostic pictures When using a Maintenance Station the block icons show the redundancy state of the redundant OS servers in the diagnostic area You can find information on the block icons displayed for redu...

Page 126: ...Launch Coordinator on a BATCH client without BATCH server installation A dialog with all the loaded Batch plants opens for this purpose when the Launch Coordinator starts After selecting a Batch plant the symbol of the Launch Coordinator appears with the plant status in the status bar of the BATCH client Status symbols of the BATCH Launch Coordinator The symbol includes a status display for SIMATI...

Page 127: ...tus display at order folder In addition to the symbol for the batch order folder a symbol shows the combined status of all batches contained in the order folder Extended batch information is shown dynamically overlaying this symbol Possible displays Symbol Combined batch status Inactive status The batches contained in the folder have one of the following statuses Planned Completed Held Aborted Rel...

Page 128: ...tailed information Called via Additional information Status of redun dant servers Status display of the serv er in process mode Double click a status icon to display a field containing information about the server status For information on redundant Route Control servers refer to the SIMATIC Route Con trol manual Icon in the task bar of the Master server Icon in the task bar of the Stand by server...

Page 129: ...of the current module RUN STOP This requires an online con nection to the CPU Select CPU or CP PLC Module information Time Checks sets time of day Select CPU PLC Di agnostics Setting Set Time of Day Online help for STEP 7 topics CPU Clocks with Time Zone Setting and Summer Winter Time and Using the Clock Functions Faults on PROFI BUS Faulty bus segment Distance of an error location from the diagno...

Page 130: ...n Detailed information Called via Additional information Components accessible on line Icon indicates the operating mode of modules system diagnostics Station Open Online The F5 key refreshes the dis play Double click the icon to ob tain additional information Time Check set Station Open Online Select CPU PLC Set Time of Day Online help for STEP 7 topics CPU xxx clocks with time zone setting Dayli...

Page 131: ...rmation Module data Data for identifying the selec ted module Examples Type Article number Firmware Version Status Slot in the rack General tab Comparison of config ured and plugged mod ules Events in the di agnostic buffer and detailed in formation about the selected event Analysis of the cause of a CPU STOP history of events at the selected module Diagnostic data for the selec ted module Diagnos...

Page 132: ...alled via Additional information Module data Data for identifying the selec ted module Examples Type Article number Firmware Version Status Slot in the rack General tab Comparison of config ured and plugged mod ules DP slave diag nostics Diagnostic data for the selec ted DP slave in accordance with EN 50170 DP Slave Diagnostics tab To determine the cause of a DP slave error 8 18 7 4 PROFIBUS diagn...

Page 133: ...formation on Detailed information Called via Additional information Quick informa tion Display configuration Icons provide an overview of the configuration and device status then see device status below In SIMATIC Manager View Process Device Plant View Online help for SIMATIC PDM Configuring net works and devices Icons Functions Diagnostics Overview of device icons Device informa tion Type EDD DLL...

Page 134: ... pro grams Start menu SIMAT IC PDM Device Exten ded fieldbus diagnostics data Operating instructions SIMATIC Bus Link Ex tended fieldbus diagnos tics in PROFIBUS PA 8 18 8 Additional diagnostics options 8 18 8 1 Additional diagnostics options for PCS 7 Disclaimer of liability NOTICE Disclaimer of liability Siemens assumes no liability for improper use of the instructions provided in this documenta...

Page 135: ...ng Library is an additional block library based on the blocks of the PCS 7 Advanced Process Library The library is used for diagnostics and maintenance of mechanical assets e g pumps and valves The included blocks provide cost efficient monitoring and analysis of the mechanical assets They are supported to increase the efficiency and availability of the plant and detect possible damages at an earl...

Page 136: ...Diagnostics in PCS 7 8 18 Diagnostic tools Service Support and Diagnostics V8 2 136 Service Manual 03 2016 A5E36200111 AA ...

Page 137: ...ing and fitting Fault tolerant operation Failure and malfunction of SIMAT IC ET 200pro Manual SIMATIC Distributed I O device ET 200pro Alarm error and system messages Failure and malfunction of EX I O modules Manual Programmable Controller S7 300 ET 200M Ex I O modules SIMATIC S7 ex digital modules Diagnostics for analog modules Failure and malfunction of redun dant I O modules Configuration manua...

Page 138: ...nual PCS 7 Process Con trol System Fault Tolerant Process Con trol Systems Failure Failover and Restarting of Redundant OS Servers Disrupted network connection to the OS partner server Disrupted Network Connection Between the OS Client and the OS Server Disrupted Network Connection Between the OS and AS Faults on PROFIBUS DP Manual SIMATIC Diagnostic Repeater for PROFIBUS DP Commissioning Diagnost...

Page 139: ...on of Route Control Serv ers to Failures Manual Process Control System PCS 7 SIMATIC Route Control Reaction of Route Control Servers to Failures Switchover response of Route Control clients in the event of a Route Control server failure Manual Process Control System PCS 7 SIMATIC Route Control Switchover response of Route Control clients in the event of a Route Control server failure Failure repla...

Page 140: ...Failure replacement and return 9 1 Failure replacement and return guide to documentation Service Support and Diagnostics V8 2 140 Service Manual 03 2016 A5E36200111 AA ...

Page 141: ...y 22 Multiproject 20 Operator and display texts 22 PC stations in an image file 31 PCS 7 OS data 24 PCS 7 ES 17 19 Project data 17 19 Project data of SIMATIC Route Control 29 Restoring 27 Restoring Route Control data 30 Restoring Route Control data from the backup copy 30 SIMATIC Route Control 29 Basic terms 74 Message concept 69 74 Batches 28 Archiving 28 Bus segment 132 C Call Set PC Station 112...

Page 142: ...backups 14 With image file 31 Default folder 23 Global actions 23 Local actions 23 Project functions 23 Standard functions 23 Device information 133 Device status 133 DiagMonitor 114 Diagnostic functions based on CP type and operating mode 118 Diagnostic repeaters 132 Determining the module status 132 Diagnostics Router 116 Switches 116 Diagnostics for the BATCH stations 103 Diagnostics for the Ro...

Page 143: ...ostics for the CPU 98 Module Information 130 I Icons in the taskbar 126 128 BATCH server 126 Route Control server 128 IM 40 Firmware update 40 Import SIMATIC BATCH 26 Import Export Assistant 26 Industrial Ethernet Switches 116 117 Industrial Ethernet bus 125 Information 80 About cause of fault 80 Interactive operator control and monitoring with the OS Web Option 86 Interface module 40 Firmware upd...

Page 144: ...P PA device 128 PC components 67 94 Checking for diagnostics 67 Diagnostics 94 PC DiagMonitor 115 PC station 113 PC user settings 94 Diagnostics 94 PCS 7 OS data 24 Backing up 24 PDM devices 133 Pending print jobs 109 Performance data 131 Plant documentation 81 Printers and devices 109 Printers and print jobs 114 Process control messages 125 PROFIBUS 99 115 118 Connections 118 Diagnostics 99 PROFI...

Page 145: ...ial Ethernet 116 Symbols 127 System 111 128 Local users and groups 111 System error 128 System and system settings 109 T Target groups of messages 74 75 Target system 131 Time 104 112 128 130 Diagnostics 104 Time Synchronization 112 Time information 121 Time master role of the OS server 125 Time synchronization 125 Timers and counters 121 Tools 94 97 98 99 100 102 104 For diagnostics during config...

Page 146: ...Working with GSD files 49 Index Service Support and Diagnostics V8 2 146 Service Manual 03 2016 A5E36200111 AA ...

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