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SAMSUNG

DCS COMPACT SYSTEM

June 2001

FALCON

KEYSET USER GUIDE

Every effort has been made to eliminate errors and ambiguities in the information contained in this
guide. Any questions concerning information presented here should be directed to SAMSUNG TELE-
COMMUNICATIONS AMERICA, 2700 N.W. 87th Avenue, Miami, FL 33172, telephone (305) 592-2900.
SAMSUNG TELECOMMUNICATIONS AMERICA disclaims all liabilities for damages arising from the
erroneous interpretation or use of information presented in this guide.

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Summary of Contents for iDCS 18D

Page 1: ...ained in this guide Any questions concerning information presented here should be directed to SAMSUNG TELE COMMUNICATIONS AMERICA 2700 N W 87th Avenue Miami FL 33172 telephone 305 592 2900 SAMSUNG TELECOMMUNICATIONS AMERICA disclaims all liabilities for damages arising from the erroneous interpretation or use of information presented in this guide ...

Page 2: ...nswer 12 Recall Flash 13 Busy Line Queuing with Callback 13 INTERCOM CALLS Calling Other Stations 14 Answering Intercom Calls 14 Answer Modes 14 Busy Station Callback 15 Busy Station Camp on 15 Calling Your System Operator 15 CALL PROCESSING Holding Calls 16 17 Transferring Calls 17 18 Transfer with Camp On 18 Transfer to Voice Mail 18 Call Waiting 18 Conference Calls 19 Forwarding Calls 19 22 Cal...

Page 3: ...ents 42 Caller ID 43 46 LCR with Clear 46 DIALING FEATURES Speed Dialing 23 Programming Personal Speed Dial Numbers 23 24 One Touch Speed Dialing 24 Last Number Redial 24 Save Number with Redial 24 Chain Dialing 25 Automatic Redial Retry 25 Pulse to Tone Changeover 25 PAGING AND MESSAGING Making an Internal Page 26 Making an External Page 26 All Page 26 Meet Me Page 27 Call Park and Page 27 Messag...

Page 4: ...o become familiar with the op eration of your keyset Keep this guide handy You may need to look up in structions for infrequently used features Learning to use your keyset correctly will make everyday telephone commu nications a breeze 1 SVMi 4 47 Flow Chart 48 Accessing your Mailbox 48 Getting Started 49 Listening to your Messages 49 Message Forwarding Options 50 Sending Messages 50 Personal Gree...

Page 5: ...ond Intervals THINGS YOU SHOULD KNOW USER ORIENTATION FALCON telephones are called keysets They contain buttons or keys that are used to access or activate the many features of your office phone system The keys with paper designation strips are programmable keys This means they can be programmed for a specific function on your keyset and that same button can be something different on another keyse...

Page 6: ...ystem numbering plan has been changed some of the access codes may not be correct Your installing company can inform you of the correct codes SYSTEM TONES The system provides several tones to assist you Some of these tones are already familiar to you Intercom Dial Tone A steady tone that indicates you can begin dialing DIAL TONE CONTINUOUS Ringback Tone Indicates the station you dialed is ringing ...

Page 7: ...free opera tion and ring ing 6 18 BUTTON FALCON KEYSET Scroll Call 1 Call 2 Message Memory Redial Transfer Speaker HOLD ANS RLS Volume 1 2ABC 3DEF 4GHI 5JKL 6MNO 7PQRS 8TUV 9WXYZ 0OPER FALCON 18B 32 CHARACTER DISPLAY Two lines with 16 characters each TERMINAL STATUS INDICATOR Used to provide your keyset status SOFT KEYS Used to acti vate features via the display SCROLL KEY Used to scroll through d...

Page 8: ...ghter module that provides a Single Line Interface SLI port for connection of a standard telephone device such as a cordless phone FALCON KDB FULL DUPLEX FKDBF The standard speakerphone mode of operation for a Falcon keyset is half duplex This means that you cannot transmit and receive speech at the same time Adding a FKDBF to your keyset will convert the speakerphone into full duplex mode enhanci...

Page 9: ...YOUR KEYSET Place the keyset face down on a flat surface Remove the base pedestal by placing your thumbs over the attachment clips and press outward while simultaneously pressing down on the key set body with your fingertips Plug the handset cord into the jack marked with the symbol Route the handset cord out the RIGHT side of the keyset as you look at it face down Reattach the base pedestal Plug ...

Page 10: ...ntercom dial tone and dial a line access code Dial the telephone number Finish the call by replacing the handset or pressing the ANS RLS key NOTE You will receive No More Calls tone when you attempt to make a call and there is no key available for that line If Least Cost Routing is enabled on your phone system this button may be labeled LCR or accessed by dialing an access code usually 9 If your s...

Page 11: ...urned off you must first lift the handset or press the SPEAKER key before you begin dialing 15 14 INTERCOM CALLS CALLING OTHER STATIONS Dial the extension number or group number Wait for the party to answer If you hear a brief tone burst instead of ring back tone the station you called is set for Voice Announce or Auto Answer Begin speaking immediately after the tone Finish the call by replacing t...

Page 12: ...ten sion without waiting for the first station to hang up simply press anoth er DSS button OR 17 16 CALL PROCESSING SYSTEM HOLD When you are connected to any call press HOLD The call will flash green at your keyset If this call appears on a line key at other keysets it will flash red at those keysets To take the caller off hold press that key and the green flashing light will go steady green again...

Page 13: ...00 19 Press the CALL button or C O line key to return to the outside party and begin the transfer process again When you are transferring a call to a keyset set for Voice Announce or Auto Answer the transferred call will always ring NOTES 1 After the inside party answers you may alternate back and forth between the parties by pressing the TRANSFER key 2 If you receive No More Calls tone that stati...

Page 14: ... calls under any condition to another station Dial 601 plus the extension or group number Receive confirmation tone and hang up NOTES 1 If the Hot Keypad feature has been turned off you must first lift the hand set or press the SPEAKER key before you begin dialing 2 The station that receives a Forwarded All call can transfer the call to the forwarded station This is useful when you are expecting a...

Page 15: ...ET 18B KEYSET DEFAULT PROGRAMMING KEYS LAYOUT 8B KEYSET DEFAULT PROGRAMMING KEYS LAYOUT CALL FORWARD OPTIONS A display keyset may review or change call forward options and destina tions Call forward access can be done via the keypad or by accessing the keyset display features To review or change call forward options Press TRANSFER 102 Dial 0 5 to select the forward type e g 1 OR Press UP or DOWN t...

Page 16: ...lse dialing C O lines pressing D while entering a speed dial number causes all subsequent digits to be sent as DTMF tones The E key is used to hide digits Display keyset users may want to hide some speed dial numbers so that they will not show in the display When you are entering a telephone number press E All subsequent digits will be hidden Press E again to begin displaying digits The F key is u...

Page 17: ...ceive a busy signal you can leave a message indication Press the MESSAGE key or dial 43 and receive confirmation tone Hang up The MESSAGE key on the called station will light Standard telephones receive special dial tone as a message indication NOTES 1 A station can have up to five message indications 2 If the Hot Keypad feature has been turned off you must first lift the hand set or press the SPE...

Page 18: ...must first lift the handset or press the SPEAKER key You can have multiple programmed message keys and each one can have a different message code Press any programmed message key The message is set and the key will light red Press the key again to turn off Pressing another programmed message key will turn the previous one off and set a new programmed message 28 CONVENIENCE FEATURES DO NOT DISTURB ...

Page 19: ... group listening feature off before hanging up This will eliminate a momentary squeal ACCOUNT CODES When equipped with optional equipment your system will allow calls to be charged to a specific account During any outside C O call press the account ACCT key 31 30 APPOINTMENT REMINDER ALARM CLOCK This feature works like an alarm clock Use it to remind yourself of an ap pointment later in the day TO...

Page 20: ...an extender to indicate the specific group that this key will affect This means that if you are in multiple groups you can de cide for which groups you will receive calls 33 Enter the account code maximum 12 characters including and Press the ACCT key again Your conversation will not be interrupted NOTE If you make an error before you complete the account code press the ACCT key twice and redial t...

Page 21: ...ill for ward CUSTOMIZING YOUR KEYSET AME BGM This feature selects whether a station using Answer Machine Emulation will hear their personal greeting or BGM while callers are listening to the per sonal greeting A BGM source must be selected for this to work This feature only applies if there is an SVMi 4 card installed in the system and your key set has a programmed AME key While the handset is on ...

Page 22: ...d by pressing TRANS FER HEADSET OPERATION Keyset users can switch between headset mode and handset mode When using headset mode press the ANS RLS key to answer and release calls With the handset on hook press TRANSFER and then dial 110 Dial 41 to use the headset or 40 to use the handset Press TRANSFER to store your selection Your keyset may be equipped with a Headset mode key If it is so equipped ...

Page 23: ...han 60 minutes the timer restarts You can press the TIMER key to manually begin timing a call Press it again to stop timing If you press it while the automatic timer is on the call dura tion time is restarted 39 38 DISPLAY FEATURES INTERACTIVE DISPLAY KEYS The three keys below the display are substitutes for dedicated feature keys and access codes Pressing one of these keys has the same effect as ...

Page 24: ...he TIMER button to start timing Press the TIMER button again to stop timing Read the elapsed time in the display Lift the handset and replace it The display will return to date and time VIEWING MESSAGE INDICATIONS You can view all of your message indications before you return them With the handset on hook press the MSG key with the red flashing light The first station that left a message indicatio...

Page 25: ...Caller ID information for example some outbound WATS lines PAYPHONE The caller is calling from a coin operated telephone The telephone company will send this information as there are no directory listings for pay phones The num ber will be delivered as usual NOTE The Caller ID features require optional software and or hardware Please see your service and installation company for details 43 STATION...

Page 26: ...ant to see the CID name or CID number in the dis play Regardless of which one is selected you can press the NND key to view the other pieces of CID information To select the type of Caller ID infor mation you wish to view first With the handset on hook press TRANSFER and then dial 119 Dial 0 if you do not wish to view CID information 1 to view the NUMBER first or 2 to view the NAME first Press TRA...

Page 27: ... list in cludes calls that you answered and calls that rang your keyset but that you did not answer When reviewing this list you can press one button to dial the person back The system must be using LCR to dial the stored number To access the CID information stored in your REVIEW list Press the REVIEW key OR Press the CID key and then press the REVIEW soft key If you have entries in your review li...

Page 28: ... message 4 To reply to the message This will allow you to leave a message in mail box of the sender if the sender has a mailbox on this system 5 To return the call directly to the telephone number that left the message 49 FLOW CHART ACCESSING YOUR MAILBOX Outside Callers Dial the phone number that will be answered by the SVMi 4 The main greeting will answer At the main greeting dial plus your mail...

Page 29: ...1 to toggle pager notification on and off Your pager number must be programmed by the system administrator Undelete When this function is activated the SVMi 4 will allow you to undelete any mes sages that you have recently deleted up to 3 am the following morning 51 6 To forward the message and saves a copy See message forwarding 7 To rewind the message 5 seconds 77 To change playback volume of th...

Page 30: ...until 3 am the following day Select this option to recover undelete previ ously deleted messages during this period of time Undelivered Retrieval When this function is activated the SVMi 4 will allow you to recall any mes sages you have sent that have not yet been picked up by the recipient From the mailbox main menu press 6 for mailbox administration Press 4 for undelivered messages This useful f...

Page 31: ...__________________ _________________________ 11 _________________________ _________________________ 12 _________________________ _________________________ 13 _________________________ _________________________ 14 _________________________ _________________________ 15 _________________________ _________________________ 16 _________________________ _________________________ 17 ______________________...

Page 32: ..._____________________ _________________________ 36 _________________________ _________________________ 37 _________________________ _________________________ 38 _________________________ _________________________ 39 _________________________ _________________________ 40 _________________________ _________________________ 41 _________________________ _________________________ 42 ___________________...

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