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© 2008 Qwest Communications International Inc.

 

 

How to Troubleshoot Wireless Access (Wi-Fi) on the Qwest® Standard Modem: Actiontec® 

M1000 with the Qwest® Wireless Module: Actiontec® W1000 

 

Internet Service Provider (ISP): 

All 

 

 

 

 

Use this document if: 
 

You want to change one or more of the following settings to troubleshoot your Qwest Standard 
Modem: Actiontec M1000 for wireless issues: 

1.  Reset your modem to factory defaults (Step 1) 
2.  Reprogram your modem (Step 8) 
3.  Change your SSID or Network Name (Step 15) 
4.  Change your Security Key (Step 15) 
5.  Change the Wireless Channel (Step 22)

 

 
This document assumes: 

 

  That you have your PPP username and password that was provided by your Internet 

Service Provider (ISP).  

Click here

 to look up your ISP’s contact information. 

  Your computer is directly connected to the modem using an Ethernet cable. 
  The Qwest Standard Modem: Actiontec M1000 is powered on. 

 

 

Summary of Contents for Actiontec M1000

Page 1: ...Actiontec M1000 for wireless issues 1 Reset your modem to factory defaults Step 1 2 Reprogram your modem Step 8 3 Change your SSID or Network Name Step 15 4 Change your Security Key Step 15 5 Change t...

Page 2: ...c W1000 into the Qwest Standard Modem Actiontec M1000 If not click here for installation instructions 2 Open a web browser type 192 168 0 1 and press enter 3 If you have the blue and white screen on t...

Page 3: ...2008 Qwest Communications International Inc 4 Select Utilities from the tabs 5 Select Restore Default Settings...

Page 4: ...ommunications International Inc 6 Select Restore Default Settings again 7 The Thank You screen will appear Proceed to the next step 8 These are the steps for reprogramming your modem Select the Advanc...

Page 5: ...2008 Qwest Communications International Inc 9 Select WAN IP Address 10 When asked if you want to proceed select Yes...

Page 6: ...unications International Inc 11 Select PPPoE 12 Place a checkmark next to PPP Auto Connect if it is not populated 13 Enter the PPP username and password that was provided to you by your Internet Servi...

Page 7: ...tructions then select Apply Listed below are the most common settings 15 These are the steps for changing your SSID and WEP key Select the Wireless Setup tab 16 Select On 17 The ESSID is how other wir...

Page 8: ...r own customized WEP security key select the radio button next to Create a 64 Bit WEP Key Then type in 10 characters Only use characters A F or any number from 0 9 20 At the bottom of the page you wil...

Page 9: ...2008 Qwest Communications International Inc 22 These are the steps for changing the wireless channel your modem transmits on Select Wireless Setup 23 Select Channel...

Page 10: ...elected a channel select Apply Wireless equipment like 2 4GHz cordless phones wireless security cameras and wireless baby monitors can interfere with your wireless internet 25 The Thank You screen wil...

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