Quest Engineering duo User Manual Download | Manualshive

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User guide

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Summary of Contents for duo

Page 1: ... User guide ...

Page 2: ...ered Point of Sale and multiple secure payment technologies in one device The unique two sided architecture allows sales to be entered on one side and payments processed on the other Separating the two core functions ensures that the Point of Sale side remains open architecture whereas the payment side remains compliant to financial PCI standards W ...

Page 3: ...ower button 9 Battery Run Time 10 POS operation 11 POS Touchscreen 11 Home Button 12 Barcode Scanner 12 Status Bar 13 Home Screen 14 Tools 14 Settings 17 PINpad operation 18 Technical Specifications 20 Cleaning 21 Service Support 22 Accessories available 23 Software Development Kits 24 Declaration of Conformity 26 Important SAR Information 27 Stolen devices 28 End of Life requirement 28 Hardware W...

Page 4: ...x Thank you for selecting duō Please check that your package comes with the following items If any of them are missing please contact your place of purchase duō Li Ion Battery Polishing cloth Stylus Wrist lanyard Power Adapter 5vDC USB cable ...

Page 5: ... 4 months Battery is fully charged and can be left untouched for 6 months Battery is low or fully depleted and should be charged before storage Charged Battery must be fitted to duo prior to being stored for an extended period Warning Failure to maintain adequate battery charge may result in the loss of stored information on duō subsequently the unit will need to be returned to Quest for recomissi...

Page 6: ...he supplied USB cable into the USB Port on duō connect the cable to the 5V Adapter or plug into a PC See Battery installation section for more detail Note If you charge the Battery by connecting the USB cable to a PC it will take longer to charge If you have purchased a duō cradle you may use this to charge the Battery directly Once fully charged the LED on the Home button will change from Orange ...

Page 7: ...ng the Battery in strong heat or extreme cold environment The battery has its optimum performance in an ambient temperature of 0 C to 45 C Do not store the Battery near a fire or heat source Never soak the Battery in water or any other fluid Never try to open the Battery as it contains substances that may be harmful if swallowed or allowed to come into contact with unprotected skin Never short cir...

Page 8: ...play 6 PIN entry keyboard 7 Magnetic swipe card channel 8 Chip PIN card acceptor 9 Battery access cover also access to SIM card 10 USB port access cover also access to Hard Reset switch microSD card 11 Wrist Lanyard attachment point 12 duōcharger contacts note duōcharger is an optional accessory 13 Speaker ...

Page 9: ...ō to be handed over to a customer for PIN entry while still tied to your person Stylus duōStylus can be used if people prefer that method of input It can be attached to the Wrist strap provided The Stylus end can be detached from the attachment point offering more freedom of use Fitting Stylus to Lanyard With the help of a friend stretch the loop end of the lanyard tight then push the opening of t...

Page 10: ...nyard Battery Installation Removal To install 1 Use the tip of your finger to peel out the Rubber door 2 Correctly orientate the battery to duō note the battery will only go in one way The access door will not close if the battery is inserted incorrectly 3 Insert the Battery fully ensuring the catch engages click 4 Refit the Rubber door ...

Page 11: ...tion shown below Push until it clicks To remove push the card in further and release the card will eject allowing your fingers to grip it and pull it out SIM SAM Card Installation Removal A SIM card is required for a duō with 3G A SAM card may be fitted to duō if the Contactless module is fitted 1 Open the side rubber door to reveal the Battery 2 Release and remove the Battery 3 Insert SIM or SAM ...

Page 12: ...ease the button again to Lock duō Locking will turn Off the display to save your battery and to prevent unintended operation of duō The Home button flashes orange in this state Note By default if you don t touch the screen for a minute duō will turn the display off automatically to conserve battery power To wake duō press the button or press the Home button duō will wake to the last screen accesse...

Page 13: ...Based on new fully charged Battery Based on duo without Contactless or 3G fitted State 3 items scanned payment performed by chip card 2 copies of EFTPOS receipt printed on Bluetooth printer duō is ON but not in use Large LCD Screen is ON duō is ON but not in use Large LCD Screen has dimmed to half brightness duō is asleep ready to wake to last window open Large LCD Screen is OFF 275 transactions 9...

Page 14: ...your finger or the Stylus provided with its anti scratch tip The controls on the touch screen change depending on the task you are performing Tap the screen with your finger to activate an on screen button Drag up or down to scroll in certain windows Dragging your finger over the screen to scroll won t choose or activate anything on the screen Tap an item in a list to choose it The back button com...

Page 15: ...eads 1D barcodes particularly useful in a Retail Sales environment Point the top of duō at the barcode with the barcode printed surface parallel to duō Tap the on screen SCAN button The laser beam will project a red line onto the object surface hold the scan line still for a moment whilst over the barcode By default the speaker will sound a single beep if the read is successful Two beeps sound if ...

Page 16: ...e user currently logged on POS Indicates connection to a POS WiFi Indicates that duō is connected to a WiFi network The more bars the stronger the connection 3G Factory build option 3G icon indicates that 3G is enabled Indicates that duō is connected to a 3G network The more bars the stronger the connection Battery indicator Shows the power remaining in the battery Note When duo is low on power a ...

Page 17: ...ly for system management and diagnostic functions These may be accessed when troubleshooting with Quest Support Staff Bank Logon Bank Logon will initiate a session between duō and the Bank indicating to the Bank that this duō is now ready to process financial transactions This function can also be used to test the connection to the Bank Reprint EFT Receipt This function is used to print a duplicat...

Page 18: ...een performed will appear in the next Settlement period Previous totals This screen will report the Settlement totals for the previous settlement period Shift totals Used to retrieve and print a report of the current EFTPOS shift totals from duō To reset the Shift totals tap the Reset button Upload offlines Initiates a process to upload all stored transactions in the PINpad to the Bank Offline tot...

Page 19: ...me button Display Speaker PINpad reboot Vibrater Power on Support This section contains EFT related functions that a support desk may ask you to run as part of troubleshooting an EFT issue TMS Terminal Management System Your support desk may ask you to perform a TMS function in order to pickup duō software maintenance or to diagnose an issue Updates Check for updates Update from SD Card ...

Page 20: ...ability Audio Drag the Slider to adjust the volume When the slider is set all the way to the left it will make duō silent Brightness Brightness of the POS display can be adjusted to suit your current light conditions Drag the Slider to adjust the brightness EFTPOS EFTPOS settings are set via the SnapCloud Web Portal This screen does however allow you to view the bank settings duō uses for EFT tran...

Page 21: ... smooth motion swipe the card downwards The PINpad display will either prompt for account or if duō detects a Chip Card was swiped it will prompt to insert the Card in the slot EMV Chip reader If an EMV Chip card is presented by a customer insert it first into the Slot If there is a problem reading the Chip duō will prompt to re insert or swipe the card instead Contactless card reader To pay with ...

Page 22: ...Choose from the following Note Account selection is not required in some countries Entering PIN To enter a Personal Identification Number PIN use the Numeric Alpha keys on the PINpad and press OK Enter PIN Select Account for CHEQUE account press 1 for SAVINGS account press 2 for CREDIT account press 3 ...

Page 23: ...inch 480 x 272 pixels Touch panel Resistive Interfaces Bluetooth 2 1 EDR 2 4GHz Class 2 WLAN 802 11 b g n 2 4GHz USB 2 0 Barcode reader 1D Laser Class 2 Power source Li Ion 2 3Ah Rechargeable Battery Replaceable 3G module Build option UMTS HSPA 800 850 900 1900 and 2100 MHz GPRS 900 and 1800 MHz PINPAD Specifications Processor 32 Bit RISC 96MHz Memory 8MB Flash 8MB SDRAM Display Monochrome graphic...

Page 24: ... Power button before cleaning To clean the scanner window 1 Dip the corner of a soft cloth in soapy water or Isopropyl Alcohol IPA and wring out the excess Wipe the scanner window clean Do not allow any abrasive material to touch the window 2 Wipe dry with a lint free cloth Warning Avoid getting moisture in openings Do not use window cleaners household cleaners aerosol sprays solvents ammonia or a...

Page 25: ... service provider If you have a service agreement with Quest Quest email support questps com au Quest Support telephone 03 8807 4444 When requesting support please have your duō serial number ready It is located under the Battery Access door on the side of duō The following table lists the available spare parts that can be ordered direct from your Dealer or Quest Note The standard hours of operati...

Page 26: ... another shift Multiple cradles can be joined together to provide a neat array on the shelf or counter A 12V Plug pack is provided with the cradle Carry Pouch This is a convenient method to store and protect duō when not in use The adjustable belt supplied in the kit can also be attached to the Pouch keeping your hands free to do other tasks The Belt can assist in carrying a wireless printer if re...

Page 27: ...o Windows CE knowledge or development required Fast POS integration using PC based duōBridge POS plug in architecture Full sample source to get you up and running quickly duō simulator included to enable rapid development Support for Windows and Linux SnapHospitality SDK The duōHospitality SDK allows Restaurants who don t have a mobile version of their existing Point of Sale to quickly integrate d...

Page 28: ... Microsoft Windows CE 6 API functions and NET compact framework 3 5 Includes library functions to access duō hardware scanner home button vibrator Bluetooth printing Simple EFTPOS interface for performing payments Integrate your applications into the duo Application Launcher with custom icons button text duō Emulator included for PC based development of duo applications and source level debugging ...

Page 29: ...urity requirements for payment terminals deployed in Australia 3 EMV 2000 Integrated Circuit Card Specifications for Payment Systems Version 4 0 December 2000 Requirements for payment terminals that accept chip PIN cards 4 AS NZS CISPR22 2006 EMC compatibility requirements 5 Radio communications Electromagnetic Radiation Human Exposure Standard 2003 6 IEC EN60825 1 2007 2nd Edition Class 2 Require...

Page 30: ...uidelines are based on standards that were developed by independent scientific organisations through periodic and thorough evaluation of scientific studies The standards include a substantial safety margin designed to assure the safety of all persons regardless of age and health Body worn Operation duō was tested for typical body worn operations Third party belt clips holsters and similar accessor...

Page 31: ...ce potential fraud End of Life requirement At end of life your duō must be returned to Quest Payment Systems for secure disposal duō contains sensitive bank details Contact Quest support team to arrange for duō to be returned and disposed of securely Send hardware returns to Quest Payment Systems Pty Ltd Service Centre 227 Burwood Road Hawthorn VIC 3122 AUSTRALIA ...

Page 32: ...y external forces liquids damage misuse security tamper activation fair wear and tear or repair or attempted repair by unauthorised persons This warranty is provided on a return to depot basis and freight and insurance charges to and from the Quest Service Centre are not included All other warranties are hereby excluded To the extent that such warranties cannot be excluded they are included but th...

Page 33: ...dia or documentation for a period of ninety 90 days after purchase You must return the disk or documentation to Quest within the warranty period accompanied by proof of purchase Questdisclaimsallimpliedwarranties includingwithoutlimitationwarrantiesormerchantability performance and fitness for a particular purpose Quest will not be liable for any bug error omission defect deficiency or non conform...

Page 34: ...s neither an endorsement nor a recommendation Quest assumes no responsibility with regard to the performance or use of these products Every effort has been made to ensure that the information in this manual is accurate Quest is not responsible for printing or clerical errors Reverse engineering or disassembly is prohibited 789 0007 02 227 Burwood Road Hawthorn VIC 3122 A U S T R A L I A support qu...

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