Partner SP-1030 Service Manual Download

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POS Terminal
SP-1030
Service Manual

Summary of Contents for SP-1030

Page 1: ...POS Terminal SP 1030 Service Manual...

Page 2: ......

Page 3: ...e manual provides service information for the SP 1030 This manual is designed to help train service personnel to locate and fix failing parts on the machine This manual consists of the following secti...

Page 4: ...o http www dtsc ca gov hazardouswaste perchlorate Vermont Mercury Management Rules LCD display lamps contain mercury Dispose of them properly CE Mark This device complies with the requirements of the...

Page 5: ...ration 16 USB Configuration 17 Super IO Configuration 18 Serial Port x Configuration 19 H W Monitor 20 CPU PPM Configuration 21 Chipset Settings 22 System Agent SA Configuration 22 PCH IO Configuratio...

Page 6: ...l control board connectors 51 CHAPTER 5 REPLACING FIELD REPLACEABLE UNITS FRUs 53 Safety and precautions 53 Before you begin 54 Replacing parts 54 MSR 55 Customer Display 55 HDD 56 SP 1030 Panel 57 Pa...

Page 7: ...enu 19 Figure 2 10 Hardware Monitor sub menu 20 Figure 2 11 CPU PPM Configuration sub menu 21 Figure 2 12 Chipset Settings Screen 22 Figure 2 13 System Agent SA Configuration sub menu 22 Figure 2 14 P...

Page 8: ...vi...

Page 9: ...cs are described Unpacking the machine on page 1 Identifying components on page 2 Unpacking the machine It is a good idea to save the packaging materials and shipping box in case that machine needs to...

Page 10: ...dentifying components This section describes the parts and connectors on the machine 1 2 Figure 1 2 Front right view Component Description 1 15 inch TFT LCD 2 LED Power Indicator 3 IO Panel 4 HDD Comp...

Page 11: ...3 Rear view 1 2 3 4 Figure 1 3 Rear view Component Description 1 MSR optional Slot 2 HDD Compartment for wall mounting 3 VFD Customer Display optional Slot 4 Cable Compartment...

Page 12: ...4 2 1 5 7 8 9 10 11 12 13 14 Connector Description 1 USB 2 0 ports 2 VGA port 3 COM 1 port 4 USB 3 0 ports 5 RJ 11 cash drawer port 6 DC 12V input connector 7 DC 12V output connector for PM 116 8 Micr...

Page 13: ...SB 2 0 connector pin define Pin Signal Pin Signal 1 DCD 6 DSR 2 SIN 7 RTS 3 SOUT 8 CTS 4 DTR 9 RI 5 GND 1 5 6 10 11 15 Pin Signal Pin Signal Pin Signal 1 Red 6 AGND 11 N A 2 Green 7 AGND 12 DDC DAT 3...

Page 14: ...n define 1 6 1 8 Pin Signal 1 CASEOPEN2 2 CASH1 3 CASEOPEN1 4 24V 5 CASH2 6 GND Pin Signal Pin Signal 1 TXA 5 TXC 2 TXA 6 TXB 3 TXB 7 TXD 4 TXC 8 TXD USB 3 0 connector pin define 1 5 4 9 Pin Signal Pi...

Page 15: ...n define 1 2 3 4 5 Pin Signal 1 V 2 V 3 GND 4 GND 5 GND DC 12V output connector pin define SATA connector pin define Pin Signal 1 12V 2 GND 7 1 Pin Signal Pin Signal 1 GND 5 SATA_RX 2 SATA_TX 6 SATA_R...

Page 16: ...8 C H A P T E R 1 G E T T I N G S TA R T E D...

Page 17: ...ttings on page 28 Boot Settings on page 29 Save Exit on page 30 About the Setup Utility The BIOS Setup Utility enables you to configure the following items Hard drives diskette drives and peripherals...

Page 18: ...DEL to run Setup Press the delete key Delete to access the BIOS Setup Utility BIOS navigation keys The BIOS navigation keys are listed below Key Function Moves between the available menus Moves the c...

Page 19: ...the highlight to other options When an option is highlighted execute the option by pressing Enter Some options lead to pop up dialog boxes that prompt you to verify that you wish to execute that optio...

Page 20: ...sor System memory System Time and System Date System Time System Date The System Time and System Date items show the current date and time held by the machine To set the time and date use the Tab key...

Page 21: ...tings This setup screen includes sub menus for APCI Configuration CPU Configuration SATA Configuration USB Configurations Super IO Configurations and Hardware Health Configuration Figure 2 3 Advanced...

Page 22: ...re power down the system can be resumed by Wake Up Alarms This item lets you install a software power down that is controlled by the normal power button on your system If the item is set to Instant Of...

Page 23: ...processor will return the actual maximum CPUID input value of the processor when queried Execute Disable Bit This feature is used to protect certain system memory data regions from insertion and execu...

Page 24: ...upport This item is used to enable aggressive LPM link power management support The default setting is Disabled SATA Controller Speed This item is used to configure SATA controller speed SMART Self Te...

Page 25: ...f support The EHCI ownership change should be claimed by EHCI driver USB transfer time out This item allows you to specific the USB transfer timeout value for control bulk and interrupt transfers Devi...

Page 26: ...m allows you to set voltage for a serial port Watch Dog Degree This item allows you to determine the functional degree of Watch Dog Watch Dog Timer When select any time period the Watchdog Timer will...

Page 27: ...nfiguration Figure 2 9 Serial Port x Configuration sub menu Serial Port x This item allows you to enables or disables a serial port Change Settings This item allows you to specific IO address and IRQ...

Page 28: ...T U P H W Monitor Figure 2 10 Hardware Monitor sub menu ShutDown Temperature This item allows setting the shutdown temperature Once enabled the machine will automatically shutdown when the temperatur...

Page 29: ...logy When enabled CPU will reduce power consumption CPU C3 Report This item is used to enable or disable CPU C3 report to OS CPU C6 Report This item is used to enable or disable CPU C6 report to OS CP...

Page 30: ...E R 2 B I O S S E T U P Chipset Settings This screen allow you to configure the chipset options Figure 2 12 Chipset Settings Screen System Agent SA Configuration Figure 2 13 System Agent SA Configurat...

Page 31: ...is item allows you to enable or disable the Mini PCI Express device ASPM This item is used to select the level of PCI Express Active State Power Management PCIe Speed This item is used to select Gen1...

Page 32: ...Figure 2 15 USB Configuration sub menu XHCI Pre Boot Driver This item enables or disables XHCI Pre Boot Driver support XHCI Mode This item sets the mode of operation of XHCI controller EHCI1 EHCI2 The...

Page 33: ...is item allows you to adjust system memory that can be pre allocated as graphics memory DVMT Total Gfx Mem This item allows you to set the maximum amount of system memory that can be allocated as grap...

Page 34: ...e values spikes of the pulses creates EMI Electromagnetic Interference The Spread Spectrum function reduces the EMI generated by modulating the pulses so that the spikes of the pulses are reduced to f...

Page 35: ...TOLUD This field allows you to select the maximum value of TOLUD Dynamic assignment would adjust TOLUD automatically based on largest MMIO length of installed graphic controller MRC Fast Boot MRC Fas...

Page 36: ...r User Password on the Security menu and press Enter 2 The password dialog box appears 3 If you are creating a new password type in the password You can type alphanumeric characters Symbols are ignore...

Page 37: ...is item is used to select the Power on state for Numlock Full Logo Screen display This item enables you to show the full screen logo on the bootup screen Option ROM Messages This item allows you to se...

Page 38: ...Yes to save and exit or press No to return to the menu Restore Defaults This option opens a dialog box that lets you load optimized defaults for all appropriate items in the Setup Utility The optimize...

Page 39: ...page 32 Intel Chipset Graphics Driver on the page 34 LAN Driver on the page 36 Touch Screen Driver on the page 38 Driver auto installation Use an external CD ROM drive to install the drivers or copy t...

Page 40: ...Software updates the Windows XP 7 INF files so that the Intel chipset is correctly configured Follow these instructions to install the chipset software 1 Browse to the DRIVER chipset Intel Inf folder...

Page 41: ...ReadMe Information then click Next 5 The Intel Chipset Software Utility files are installed to the system When prompted to restart select Yes I want to restart my computer now Then click Finish to res...

Page 42: ...Graphics Driver This utility installs the Intel Extreme Graphics 2 drivers for Windows XP 2000 To install the drivers 1 Browse to the DRIVER VGA intel folder 2 Double click the executable file The fol...

Page 43: ...35 4 Browse the ReadMe Information then click Next 5 When installation is completed select Yes I want to restart my computer now Then click Finish to restart the system...

Page 44: ...R E LAN Driver The network driver support Windows XP 2000 Refer to the following to install the drivers 1 Browse to the DRIVER LAN RealTek folder 2 Double click the executable file The following scree...

Page 45: ...37 4 When installation is completed click Finish...

Page 46: ...Driver Refer to the following to install the touch screen driver 1 Browse to the DRIVER Touch eGalax folder 2 Double click setup exe The following screen appears Click Next to continue 3 Read the lic...

Page 47: ...the box for Install PS 2 interface drive and then click Next to continue 5 System will give you a warning click OK to continue 6 Uncheck the box for Install RS232 interface drive and then click Next t...

Page 48: ...N G D R I V E R S A N D S O F T W A R E 7 Check the box for None and then click Next to continue 8 System will give you a warning click OK to continue 9 Uncheck the box for Support Mulit Monitor Syste...

Page 49: ...41 10 Click Next to continue 11 Click Next to continue...

Page 50: ...42 C H A P T E R 3 I N S TA L L I N G D R I V E R S A N D S O F T W A R E 12 Click Next to continue 13 Click Yes I want to restart my computer now and then click Finish...

Page 51: ...he TouchKit application 1 Launch the TouchKit application from the Windows desktop by clicking on Start All Programs eGalaxTouch Configure Utility 2 Select the Tools page 3 Click the 4 Points Calibrat...

Page 52: ...44 C H A P T E R 3 I N S TA L L I N G D R I V E R S A N D S O F T W A R E 5 Click OK to complete the 4 points calibration You may also use this application to adjust the touch settings NOTE...

Page 53: ...1 Panel control board connectors on the page 51 General checkout guidelines Use the following procedure to troubleshoot problems Identify as many symptoms as possible in detail Verify symptoms by recr...

Page 54: ...B Status port 538 18 High 1 Close Low 0 Open LCD symptoms Symptom Corrective Procedure LCD backlight is not working but text is still visible on screen 1 Reseat the LCD cable 2 Reseat the inverter cab...

Page 55: ...Procedure Power shuts down unexpectedly Cannot turn the system on 1 Reseat the power AC adapter cable 2 Reseat the power AC adapter 3 Replace the mainboard Cannot turn the system off 1 Hold down the p...

Page 56: ...eripheral device symptoms Symptom Corrective Procedure USB ports do not work COM ports do not work 1 Reseat the I O cable 2 Reinstall the drivers 3 Replace the mainboard Boot symptoms Symptom Correcti...

Page 57: ...0 mainboard jumper Jumper Setting Description JP1 Voltage Switch Jumper for Cash Draw RJ 11 Connector 1 2 default 24V 2 3 12V JCMOS1 Clear CMOS 1 2 default Normal 2 3 Clear 1 1 1 1 1 1 1 5 2 6 1 5 2 6...

Page 58: ...ion 1 2 default 5V 2 3 3 3V JP2 JP3 Switch headers for COM3 COM4 pin9 1 2 5V 3 4 default RING 5 6 12V JLV1 LCD backlight inverter power selection 1 2 5V 2 3 default 12V JLV2 LCD panel power selection...

Page 59: ...ntrol board connectors Mainboard connectors connector to MSR connector to LCD panel connector to LCD panel connector to SATA HDD connector to panel control board CN17 connector to 12V out port connect...

Page 60: ...52 C H A P T E R 4 L O C AT I N G T H E P R O B L E M...

Page 61: ...7 Only qualified personnel should perform repairs on the SP 1030 Damage due to unauthorized servicing is not covered by the warranty Safety and precautions Computer components and electronic circuit b...

Page 62: ...prevent you from accidentally damaging the internal components Most of the electrical and mechanical connections can be disconnected by using your fingers It is recommended that you do not use needle...

Page 63: ...55 MSR 1 Remove two screws 2 Disconnect the cable 3 Remove the MSR Customer Display 1 Remove two screws 2 Disconnect the cable 3 Remove the customer display...

Page 64: ...rward 2 Press and the hard drive com partment cover as it shown on the picture 3 Turn the screw counterclockwise to loosen the hard drive tray HDD 4 Slide the hard drive tray 5 Disconnect the power ca...

Page 65: ...2 Remove the screw that secure the base to the SP 1030 The screen is fragile Placing the monitor face down on a flat soft area prevents scratches defacing or breakage CAUTION 3 Disconnect cables from...

Page 66: ...I N G F I E L D R E P L A C E A B L E U N I T S F R U s Panel Back Cover Before proceeding remove the following FRUs SP 1030 Panel on page 51 1 Remove four screws 2 Gently pull away the top of back c...

Page 67: ...proceeding remove the following FRUs SP 1030 Panel on page 51 Panel Back Cover on page 52 1 Remove two screws from the speaker bracket 2 Remove four screws 3 Disconnect the cable from the mainboard 4...

Page 68: ...E U N I T S F R U s Power Button Before proceeding remove the following FRUs SP 1030 Panel on page 51 Panel Back Cover on page 52 1 Remove two screws from the power button bracket 2 Remove two screws...

Page 69: ...eatsink 2 Remove the heat sink CAUTION To avoid the heat sink clearance issue When you replace the heat sink apply the thermal paste between the contact surface of the heat sink and CPU USB Port and A...

Page 70: ...L E U N I T S F R U s Memory Before proceeding remove the following FRUs Panel Back Cover on page 52 1 Open the clips 2 Pull out the memory module Battery Before proceeding remove the following FRUs P...

Page 71: ...63 CPU Before proceeding remove the following FRUs Panel Back Cover on page 52 1 Open the load lever 2 Pull out the CPU CAUTION When you replace the CPU align notches and Pin1 as shown notches Pin1...

Page 72: ...E P L A C E A B L E U N I T S F R U s I O Shield Before proceeding remove the following FRUs SP 1030 Panel on page 51 Panel Back Cover on page 52 1 Remove all screws from the I O ports 2 Remove two sc...

Page 73: ...e 52 Heatsink on page 55 I O Shield on page 58 1 Disconnect all cables from the mainboard 2 Remove four screws 3 Remove the mainboard Panel Control Board Before proceeding remove the following FRUs SP...

Page 74: ...cables from the fans 2 Remove eight screws 3 Remove the fans Panel Bracket Before proceeding remove the following FRUs SP 1030 Panel on page 51 Panel Back Cover on page 52 Speaker on page 53 Power Bu...

Page 75: ...e 52 Speaker on page 53 Power Button on page 54 Heatsink on page 55 I O Shield on page 58 Mainboard on page 59 Panel Control Board on the page 59 Fan on the page 60 Panel Bracket on page 64 1 Remove f...

Page 76: ...68 C H A P T E R 5 R E P L A C I N G F I E L D R E P L A C E A B L E U N I T S F R U s...

Page 77: ...69 APPENDIX PART LIST AND SPECIFICATION Figure 6 1 Exploded diagram main parts...

Page 78: ...0500M2002 16 HDD compartment cover 25003500S0103 17 Back cover 25002500S0105 18 Power button 25003500S0104 19 IO cover 25003500S0109 20 VFD 770500S090002 21 VFD bracket 25003500S0106 22 Hinge mount 21...

Page 79: ...e 6 COM ports COM1 4 at the I O panel COM5 Reserved COM6 for VFD 1 DB 15 VGA port 2 USB 3 0 4 USB 2 0 1 RJ11 port supports 2 cash drawer DC 24v 1 RJ 45 LAN port with activity and link LEDs 2 Audio 1 L...

Page 80: ...72 A P P E N D I X...

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