Partner SP-1000-B Service Manual Download

Page: 1 / 80

POS Terminal
SP-1000-B
Service Manual

Summary of Contents for SP-1000-B

Page 1: ...POS Terminal SP 1000 B Service Manual...

Page 2: ......

Page 3: ...ipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is n...

Page 4: ...Utility Chapter 3 Installing Drivers and Software This chapter provides information for installing drivers Chapter 4 Locating the Problem Refer to this chapter to locate the failing part or cause of t...

Page 5: ...ration 17 SuperIO Configuration 18 Hardware Health Configuration 19 ACPI Configuration 20 USB Configuration 21 Boot Settings Configuration 22 Boot Device Priority 23 Hard Disk Drives 24 Boot Settings...

Page 6: ...PTER 5 REPLACING FIELD REPLACEABLE UNITS FRUs 53 Safety and precautions 53 Before you begin 54 Replacing parts 54 MSR 55 Customer Display 55 HDD 56 SP 1000 B Panel 57 Panel Back Cover 58 Speaker 59 Po...

Page 7: ...e 2 10 ACPI Settings sub menu 20 Figure 2 11 USB Configuration sub menu 21 Figure 2 12 Boot Settings screen 22 Figure 2 13 Boot Device Priority sub menu 23 Figure 2 14 Hard Disk Drives sub menu 24 Fig...

Page 8: ...vi...

Page 9: ...ed Unpacking the machine on page 1 Identifying components on page 2 Connector pin define on page 5 Unpacking the machine It is a good idea to save the packaging materials and shipping box in case that...

Page 10: ...dentifying components This section describes the parts and connectors on the machine 1 2 Figure 1 2 Front right view Component Description 1 15 inch TFT LCD 2 LED Power Indicator 3 IO Panel 4 HDD Comp...

Page 11: ...3 Rear view 1 2 3 4 Figure 1 3 Rear view Component Description 1 MSR optional Slot 2 HDD Compartment for wall mounting 3 VFD Customer Display optional Slot 4 Cable Compartment...

Page 12: ...onnector Description 1 COM 4 port 2 VGA port 3 COM 1 port 4 USB ports 5 RJ11 cash drawer port 6 DC 12V input connector 7 DC 12V output connector for PM 116 8 Microphone jack 9 Audio output jack 10 COM...

Page 13: ...USB connector pin define Pin Signal Pin Signal 1 DCD 6 DSR 2 SIN 7 RTS 3 SOUT 8 CTS 4 DTR 9 RI 5 GND 1 5 6 10 11 15 Pin Signal Pin Signal Pin Signal 1 Red 6 AGND 11 N A 2 Green 7 AGND 12 DDC DAT 3 Bl...

Page 14: ...ctor pin define PS 2 connector pin define 1 6 Pin Signal 1 CASEOPEN2 2 CASH1 3 CASEOPEN1 4 24V 5 CASH2 6 GND 1 3 4 5 6 2 Pin Signal 1 Keyboard Data 2 NC 3 GND 4 VCC 5 Keyboard Clock 6 NC DC 12V input...

Page 15: ...TXD 4 TXC 8 TXD 1 13 14 25 Pin Signal Pin Signal Pin Signal 1 Strob 10 Acknowledge 19 GND 2 Data 0 11 Busy 20 GND 3 Data 1 12 Paper Empty 21 GND 4 Data 2 13 Printer Select 22 GND 5 Data 3 14 Auto For...

Page 16: ...P T E R 1 G E T T I N G S TA R T E D DC 12V output connector pin define SATA connector pin define Pin Signal 1 12V 2 GND 7 1 Pin Signal Pin Signal 1 GND 5 SATA_RX 2 SATA_TX 6 SATA_RX 3 SATA_TX 7 GND 4...

Page 17: ...Settings on page 26 Security Settings on page 29 Exit Menu on page 30 About the Setup Utility The BIOS Setup Utility enables you to configure the following items Hard drives diskette drives and perip...

Page 18: ...the following message appears Press DEL to run Setup Press the delete key Delete to access the BIOS Setup Utility BIOS navigation keys The BIOS navigation keys are listed below Key Function Select sc...

Page 19: ...the highlight to other options When an option is highlighted execute the option by pressing Enter Some options lead to pop up dialog boxes that prompt you to verify that you wish to execute that optio...

Page 20: ...This screen displays System BIOS Information Processor System memory System Time and System Date System Time System Date The System Time and System Date items show the current date and time held by t...

Page 21: ...values spikes of the pulses creates EMI Electromagnetic Interference The Spread Spectrum function reduces the EMI generated by modulating the pulses so that the spikes of the pulses are reduced to fl...

Page 22: ...14 C H A P T E R 2 B I O S S E T U P IDE Configuration Hard Disk Write Protect This item will be effective only if the device is accessed through BIOS Figure 2 4 IDE Configuration sub menu...

Page 23: ...disable the LBA Large mode Block Multi Sector Transfer Set this item to On will enhance hard disk performance by reading or writing more data during each transfer PIO Mode This item is used to select...

Page 24: ...t value of the processor when queried Execute Disable Bit Capability This feature is used to protect certain system memory data regions from insertion and execution of potentially harmful code Hyper T...

Page 25: ...17 MPS Configuration MPS Revision This item allows user to select the version of the Multi Processor Specification MPS Figure 2 7 MPS Configuration sub menu...

Page 26: ...6 Address These items are used to assign the I O address for the serial port 1 2 3 4 5 6 Serial Port3 4 5 6 IRQ These items are used to assign the IRQ for the serial port 3 4 5 6 Serial Port1 2 Volta...

Page 27: ...ltage information Chassis Intrusion This function allows you to enable disable chassis intrusion that can latch a chassis intrusion event even when the system is turned off as long as battery or stand...

Page 28: ...e system will boot up System Time the system will boot up NOTE If you have change the setting you must let the system boot up until it goes to the operating system Then power off the system This func...

Page 29: ...u will be able to use these USB devices even with operating systems that do not support USB USB 2 0 Controller Mode This item is used to select the speed mode of USB 2 0 controller BIOS EHCI Hand Off...

Page 30: ...P T E R 2 B I O S S E T U P Boot Settings Configuration This screen allow you to configure the boot options Figure 2 12 Boot Settings screen Typematic Rate This item allows you to specify the typemat...

Page 31: ...o specify the order in which the system checks for the device to boot from Figure 2 13 Boot Device Priority sub menu 1st Boot Device Set the boot device options to determine the sequence in which the...

Page 32: ...P T E R 2 B I O S S E T U P Hard Disk Drives Use this screen to view the hard disk drives in the system Figure 2 14 Hard Disk Drives sub menu 1st Drive Use this item to view the hard disk drives in th...

Page 33: ...wered on Setting to On will turn on the Num Lock key when the system is powered on Setting to Off will allow users to use the arrow keys on the numeric keypad Hit DEL Message Display Enable this value...

Page 34: ...26 C H A P T E R 2 B I O S S E T U P Chipset Settings This screen allow you to configure the North Bridge and South Bridge chipset options Figure 2 16 Chipset Settings screen...

Page 35: ...mic Video Memory Technology DVMT allows the system to dynamically allocate memory resources according to the demands of the system at any point in time that improves the efficiency of the memory alloc...

Page 36: ...ller This item allows the High Definition Audio interface integrated in the Southbridge functionality SMBUS Controller This item allows SMBUS controller to monitor the system temperature and voltage M...

Page 37: ...hlight the item Set Supervisor User Password on the Security menu and press Enter 2 The password dialog box appears 3 If you are installing a new password type in the password You can type up to eight...

Page 38: ...hen the dialog box appears press OK to discard changes and exit or press Cancel to return to the menu Load Optimized Defaults This option opens a dialog box that lets you load optimized defaults for a...

Page 39: ...ctioning correctly try loading the fail safe defaults as a first step in getting the system working properly again If you only want to load fail safe defaults for a specific option select and display...

Page 40: ...32 C H A P T E R 2 B I O S S E T U P...

Page 41: ...Chipset Graphics Driver on the page 36 LAN Driver on the page 38 Audio Driver on the page 40 Touch Screen Driver on the page 41 Driver auto installation Use an external CD ROM drive to install the dri...

Page 42: ...e Software updates the Windows INF files so that the Intel chipset is correctly configured Follow these instructions to install the chipset software 1 Browse to the SP 1000 B Driver winxp folder 2 Dou...

Page 43: ...ReadMe Information then click Next 5 The Intel Chipset Software Utility files are installed to the system When prompted to restart select Yes I want to restart my computer now Then click Finish to res...

Page 44: ...l Chipset Graphics Driver Refer to the following to install the graphics drivers 1 Browse to the SP 1000 B Driver winxp Graphics folder 2 Double click Setup exe The following screen appears Read the r...

Page 45: ...37 4 Browse the ReadMe Information then click Next 5 When installation is completed select Yes I want to restart my computer now Then click Finish to restart the system...

Page 46: ...A N D S O F T W A R E LAN Driver Refer to the following to install the LAN drivers 1 Browse to the SP 1000 B Driver winxp Lan folder 2 Double click the setup exe The following screen appears Click Nex...

Page 47: ...39 4 When installation is completed click Finish...

Page 48: ...the following to install the audio drivers 1 Browse to the SP 1000 B Driver winxp Audio folder 2 Double click the Setup exe The following screen appears Click Next to continue 3 When installation is...

Page 49: ...screen driver 1 Browse to the SP 1000 B Driver winxp eGalax Touch All_In_One_2k_XP_Vista_5 6 0 6806 folder 2 Double click setup exe The following screen appears Click Next to continue 3 Check the box...

Page 50: ...N G D R I V E R S A N D S O F T W A R E 4 System will give you a warning click Ok to continue 5 Uncheck the box for Install RS232 interface drive and then click Next to continue 6 Check the box for No...

Page 51: ...43 7 System will give you a warning click Ok to continue 8 Uncheck the box for Support Mulit Monitor System and then click Next to continue 9 Click Next to continue...

Page 52: ...Click Yes I want to restart my computer now and then click Finish Calibrating the touchscreen Follow these instructions to calibrate the touchscreen using the TouchKit application 1 Launch the eGalaxT...

Page 53: ...45 2 Select the Tools page 3 Click the 4 Points Calibration button 4 Use your finger to touch the blinking X Symbol on the screen until stop blinking...

Page 54: ...46 C H A P T E R 3 I N S TA L L I N G D R I V E R S A N D S O F T W A R E 5 Click OK to complete the 4 points calibration You may also use this application to adjust the touch settings NOTE...

Page 55: ...age 52 Inverter connectors on the page 52 General checkout guidelines Use the following procedure to troubleshoot problems Identify as many symptoms as possible in detail Verify symptoms by recreating...

Page 56: ...Status port F1 3 High 1 Close Low 0 Open LCD symptoms Symptom Corrective Procedure LCD backlight is not working but text is still visible on screen 1 Reseat the LCD cable 2 Reseat the inverter cables...

Page 57: ...Procedure Power shuts down unexpectedly Cannot turn the system on 1 Reseat the power AC adapter cable 2 Reseat the power AC adapter 3 Replace the mainboard Cannot turn the system off 1 Hold down the p...

Page 58: ...eripheral device symptoms Symptom Corrective Procedure USB ports do not work COM ports do not work 1 Reseat the I O cable 2 Reinstall the drivers 3 Replace the mainboard Boot symptoms Symptom Correcti...

Page 59: ...00 B mainboard jumper 1 1 1 JP2 1 5 2 6 JP3 1 5 2 6 Jumper Setting Description JCMOS 1 2 closed default Normal 2 3 closed Clear CMOS JP2 COM3 1 2 closed 5V 3 4 closed default RI 5 6 closed 12V JP3 COM...

Page 60: ...ure 4 3 SP 1000 B mainboard connectors Mainboard connectors connector to inverter connector to LCD panel connector to customer display connector to MSR connector to SATA HDD connector to HDD power con...

Page 61: ...qualified personnel should perform repairs on the SP 1000 B Damage due to unauthorized servicing is not covered by the warranty Safety and precautions Computer components and electronic circuit boards...

Page 62: ...an prevent you from accidentally damaging the internal components Most of the electrical and mechanical connections can be disconnected by using your fingers It is recommended that you do not use need...

Page 63: ...55 MSR 1 Remove two screws 2 Disconnect the cable 3 Remove the MSR Customer Display 1 Remove two screws 2 Disconnect the cable 3 Remove the customer display...

Page 64: ...om the power outlet 3 Remove the screw from the hard drive compartment cover 4 Remove the hard drive the hard drive compartment cover as shown 5 Turn the screw counterclockwise to loosen the hard driv...

Page 65: ...emove two screws that secure the base to the SP 1000 B The screen is fragile Placing the monitor face down on a flat soft area prevents scratches defacing or breakage CAUTION 3 Disconnect power and HD...

Page 66: ...I N G F I E L D R E P L A C E A B L E U N I T S F R U s Panel Back Cover Before proceeding remove the following FRUs SP 1000 B Panel on page 57 1 Remove four screws 2 Gently pull away the top of back...

Page 67: ...roceeding remove the following FRUs SP 1000 B Panel on page 57 Panel Back Cover on page 58 1 Remove two screws from the speaker bracket 2 Remove two screws 3 Disconnect the cable from the mainboard 4...

Page 68: ...U N I T S F R U s Power Button Before proceeding remove the following FRUs SP 1000 B Panel on page 57 Panel Back Cover on page 58 1 Remove two screws from the power button bracket 2 Remove two screws...

Page 69: ...Remove the heat sink CAUTION To avoid the heat sink clearance issue When you replace the heat sink check the thermal pads should be stuck between the contact surface of the heat sink and chips COM4 P...

Page 70: ...L E U N I T S F R U s Memory Before proceeding remove the following FRUs Panel Back Cover on page 58 1 Open the clips 2 Pull out the memory module Battery Before proceeding remove the following FRUs P...

Page 71: ...hield Before proceeding remove the following FRUs SP 1000 B Panel on page 57 Panel Back Cover on page 58 1 Remove all screws from the I O ports 2 Remove two screws from the I O shield 3 Remove the I O...

Page 72: ...FRUs SP 1000 B Panel on page 57 Panel Back Cover on page 58 Heat Sink on page 61 I O Shield on page 63 1 Disconnect all cables from the mainboard 2 Remove four screws 3 Remove the mainboard CAUTION T...

Page 73: ...1000 B Panel on page 57 Panel Back Cover on page 58 1 Remove five screws 2 Remove the inverter cover 3 Remove the three screws 4 Remove all cables from the inverter 5 Remove the inverter When replacin...

Page 74: ...ve two screws 3 Remove the panel bracket Waterproof Seal Touch Panel Touch Cover LCD Panel Before proceeding remove the following FRUs SP 1000 B Panel on page 57 Panel Back Cover on page 58 Speaker on...

Page 75: ...67 APPENDIX PART LIST AND SPECIFICATION Figure 6 1 Exploded diagram main parts...

Page 76: ...25002500M2001 14 MSR Body 7005000001015 15 MSR Cover 25002500M2001 16 HDD Compartment Cover 25003500S0103 17 Back Cover 25002500S0105 18 Power Bottom 25003500S0104 19 IO Cover 25003500S0109 20 VFD 770...

Page 77: ...69 Figure 6 2 Exploded peripheral parts PM 116 VFD MSR...

Page 78: ...0050 VFD 6 Mylar 2509075500M21 VFD 7 VFD Base Cover 2500250410007 VFD 8 VFD Foot 2509030500B00 VFD 9 VFD Connect 25003500S0106 VFD 10 VFD Cable 1721200170011 PM 116 Dual Module PM 116 7705920100000 PM...

Page 79: ...ckets up to 4 GB Ethernet IEEE 802 3 10 100 1000 BASE T Gigabit Ethernet Storage Internal 2 5 type SATA HDD 160GB x 1 I O Interface 6 COM ports COM1 4 at back I O COM5 Reserved COM6 for VFD 1 DB 15 VG...

Page 80: ...0 VFD Operation System Windows 7 Windows XP Linux ubuntu POSReady 2009 POSReady 7 Power Supply AC100 240V DC12V 7 5A 90 watt power adaptor Dimensions 360mm W x 240mm D x 360mm H Operating Temp 0 C 40...

Search results

Summary of Contents for SP-1000-B

Reviews:

Related manuals for SP-1000-B

Brands by name

Popular brands

Partner SP-1000-B, Service Manual

Search results

Summary of Contents for SP-1000-B

Reviews:

Related manuals for SP-1000-B

Brands by name

Popular brands