Emmy
CBA3593 201014
User Guide
1. Emmy Terminal Features
2. Important information to protect your business
The following steps should be followed at all times to protect you and your customers from fraud.
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You must ensure that the software application your business is using to accept card payments via Emmy is
accredited by the Commonwealth Bank. If you are unsure please contact the Commonwealth Bank merchant
help desk.
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Merchants must ensure that any app that is used on their Smartphone/Tablet Device in conjunction with
Emmy does not capture any card information (including card numbers and expiry dates) or cardholder
verification (PIN or signature).
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Cardholders must only enter their PIN into the pinpad on the Emmy device, and must not enter it into the
Smartphone/Tablet Device.
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All transaction data communications processed via Emmy are at the cost of the merchant customer, the
Commonwealth Bank is not liable for communications costs resulting from transactions on the Emmy device.
3. Getting Started
The Battery
The Emmy terminal incorporates an integrated battery that is not removable or replaceable by the user. If the
battery component fails the device will need to be returned for replacement.
Charging the Battery
Before using Emmy for the first time, you will need to charge the battery for a minimum of 3 hours via a powered
computer USB port (or optional USB power adaptor) plugged into the micro-USB connector on the right-hand
side of Emmy. Further initial full charging of the terminal battery requires an additional 3 hours. The micro-USB
cable provided should be used for this purpose.
