Retail/
RestauRant
Quick RefeRence/Basic TRouBleshooTing
Omni 3xxx/Vx5xx
Merchant number:
878829xxxx
Bank i.D:
025900
Terminal support:
1-866-485-8999 press #1
installation support:
1-866-485-8999 press #2
customer service:
1-866-485-8999 press #3
supplies:
1-866-485-8999 press 1,2
Basic Troubleshooting for Omni 3xxx/Vx5xx series
Connect Failed/Comm server Failed
•
Disconnect black power cable for 30 seconds . Then reconnect and retry transactions
•
Make sure phone line is secure in terminal and in phone jack
•
If processing through Internet, disconnect Ethernet for 30 seconds and then reconnect
•
Disconnect splitter and connect phone line directly to phone jack
•
If processing through Internet shutdown router and terminal
•
Restart router first and then terminal
Host select error
•
Terminal displays” Host select error”
•
Remove power from terminal for 30 seconds and reconnect power
•
Correct date and time
•
If message continues please contact technical support
Loading Paper/not Printing
•
Open printer lid
•
Place paper roll in printer tray so that the paper can be pulled from bottom of roll
•
Do not feed paper through roller
•
Pull paper out so that it covers screen of terminal
•
Close printer lid down on top of paper
Default tamper
•
If screen is showing default tamper
•
Press the red cancel key to bypass message
•
If message continues please contact technical support
Date/time
•
If the screen display’s “Credit/Debit - Comm Server”; Select “Credit/Debit”
•
At the Sale/Refund/Void screen, Press the purple more key twice (far left purple key)
•
Select Other Setup (if prompted for a password, key in 0000 & press enter)
•
Press the purple key below the down arrow until it displays ‘date and time’ option
•
Select date & time (enter the date mm/dd/yyyy)
•
Key in the time hh/mm/ss (Military Format & press enter)
•
Press the red cancel key until its back at the main screen
Response “Pic up”
•
The Pic up response is a declined card
•
Please advise Customer to provide different form of payment
•
For more information on decline please call the number on the back of the card
“Call nD”
•
When processing a transaction and you received Call “ND” error
•
Call voice authorization number 1-800-944-1111
•
Enter card information
•
Approval code will be provided
•
Credit card information and approval code will be needed to force sale
•
Please see quick reference section for instructions on forcing a sale
Quick Reference Guide
for Omni 3xxx/Vx5xx Terminal
Retail/Restaurant
NOTE: To scroll to any option, press purple button until desired option appears.
terminal Displays:
Reports
action:
Credit/Debit
Sale, Refund, Void
Totals Rpt., Detail Rpt., Batch Auth Rpt.
Server Rpts, Shift Rpts, Batch Hist Rpt, Unadj Rpt
Batch Hist Rpt
Reprnt Batch Rpt
Select Credit/Debit
Press purple Report Button
Select Report to print; press purple More button for more reports
Select report to print; press purple More button for more reports
Select Date or All
Enter Settlement Date (Format: MMDDYY)
terminal Displays:
adjust tip
action:
Credit/Debit
Sale, Refund, Void
Retrieve By: Srvr, Amt, Acct, Inv#
Adj, Prev, Next, Exit
New Tip $:
Prev Next Edit Exit
Select Credit/Debit
Press purple Tip button
Choose option to retrieve by
Select Adj
Enter tip amount and press Enter
Select Next to adj next tip, choose Exit, press yellow Clear button to
return to previous menu or Red Cancel button
terminal Displays:
Batch Review
action:
Credit/Debit
Sale, Refund, Void
Batch review
Password
Retrieve By:
Transaction Displays
Adjust Options
Void
Print Cust Copy?
Select Credit/Debit
Press purple More button
Select Batch Review
Key in 0000 (if Prompted)
Srvr, Amt, Acct, Inv#
Select: Adj, Prev, Next, Exit
Select: Amt, Tip, Srvr Appr
Yes, No, Next
Yes or No
* if error is not listed , please disconnect power from terminal,
reconnect and try again*
terminal Displays:
settlement
(Password is 0000, if applicable)
action:
Credit/Debit
Sale, Refund, Void
Settlement, Force, Auth Only, Server Setup
(Totals Display) Confirm?
Select Credit/Debit
Press purple More button once
Select Settlement
Press Enter to Confirm
*When calling for support please use separate phone line from terminal*
VIsa Descriptions
aVs Response Codes
Y
A
Z
N
U
R
E
S
YES—Exact Match on Address & Zip
Address Matches, Zip Code Does Not
Zip Code Matches, Address Does Not
Neither Address Nor Zip Code Match
Address Information Unavailable, or Issuer Does Not Support AVS
Retry—Issuer’s System Unavailable or Timed Out
Error—Transaction Ineligible for AVE or Edit Error Found
AVS Not Supported by Issuer
