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ø Mobile Broadband User Guide
Pay Monthly

USB Modem E169

We’re better, connected

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Summary of Contents for e169

Page 1: ...ø Mobile Broadband User Guide Pay Monthly USB Modem E169 We re better connected ...

Page 2: ...anywhere And it includes connection to any of The Cloud s Wi Fi hotspots in the UK If you use Windows you can use BT Openzone hotspots too Wi Fi is faster and it won t cost you any more Your USB Modem works on PCs and Macs and it automatically finds the fastest connection for you ...

Page 3: ...internet 16 Connecting with ø Mobile Broadband 17 Checking how much data 22 you ve used Using Wi Fi 24 Text messages 30 Using ø Mobile Broadband abroad 34 Using your USB Modem 35 as a memory stick Help Your first bill 38 Installation problems 39 What can I do to improve 40 the speed of my modem FAQs 41 Taking care of your USB Modem 42 Glossary 43 ...

Page 4: ...Getting started 1 ...

Page 5: ...d it to use Wi Fi to buy data or if you call Customer Services for any help To use ø Mobile Broadband your computer needs at least Windows XP Service Pack 1 3 32 bit Vista 32 bit Processor 500Mhz and above processor Hard Disk Space 150MB RAM 1 GB Internet Explorer 6 0 Service Pack 1 or higher Video 256 colours and 800x600 resolution Important Windows 2000 isn t supported USB cable plug it into a U...

Page 6: ...modem 2 With the ø logo facing up hold the modem and slide the sim card tray out with your fingernail 3 Take your sim from the pack in the box and put it in the tray with the gold chip facing up The slanted corner should slide in first 4 With the chip facing down push the tray completely back into the USB modem but don t force it 3 ...

Page 7: ...install ø Connection Manager which will manage all your internet connections 1 Plug your USB modem into a USB port on your computer Look for the USB port symbol 2 Wait a few minutes If the AutoPlay window pops up click Run AUTORUN EXE Tip If it takes more than a couple of minutes start ø Connection Manager manually by going to Start Computer O2 Connection Manager Connection Manager will get ready ...

Page 8: ...3 If the User Account Control screen pops up click Allow 4 Read the licence agreement and tick the Accept box Click Next 5 ...

Page 9: ...nager finishes installing It might take a few minutes 7 Tick the Pay Monthly box and fill in your details You need to fill in your bill date so Connection Manager can estimate how much data you ve used By filling in your other details we can keep you up to date with any new software developments that will improve the service you get Click Continue 6 ...

Page 10: ... day after you bought ø Mobile Broadband How to find your bill date if you re not a business customer We ll send you an email when your bill is ready to read online The date of the email will be your monthly bill date If you asked for a paper bill the monthly bill date will be on the bill If you haven t received your bill yet you can fill in your bill date later Click View Usage on Connection Mana...

Page 11: ...install the software on each computer you want to use Installing Mobile Connect Before you start make sure all other applications are closed 1 Plug your USB modem into a USB port on your computer Look for the USB port symbol 2 Double click Mobile Connect to start the installer ...

Page 12: ...3 Click Continue 4 Read print or save the Licence Agreement then click Continue 9 ...

Page 13: ...5 Click Continue to install the application or pick a different drive if you want to install it somewhere else 6 Click Install 10 ...

Page 14: ...7 If your Mac has a password type it in and click OK Note Luke is our username in this example Mobile Connect will start installing You ll get a confirmation message when it s done 11 ...

Page 15: ...ettings so you don t have to enter them every time you go on the internet 1 The ø USB Modem folder should open automatically when you put the modem in If it doesn t click the O2 USB Modem icon on your desk top 2 Double click the MobileConnect icon to open the control panel 12 ...

Page 16: ...3 Click Setting on the control panel to open the settings screen 4 Click New You can edit delete or add more profiles later 13 ...

Page 17: ... Type on a Mac by using alt 3 In Account Name type o2web In Password type password Tick the PAP Authentication box Click Save Click OK The name of the profile you chose is shown on the control panel If you create more than one profile you can scroll through them using the arrows next to the Profile Name box You re nearly ready to go Go to page 16 to start using the internet 14 ...

Page 18: ...How to use 15 ...

Page 19: ... Manger and McDonalds Windows users can also connect to BT Openzone for no extra charge Mac users can t use BT Openzone yet Check o2 co uk mobilebroadband for updates on when it ll be available Or you can connect to other Wi Fi hotspots which you might have to pay for Wi Fi is faster than using the ø network 3 Home Wi Fi uses your Home Broadband and will give you the fastest speeds If you re using...

Page 20: ...nect manually here s how If you re using Windows read on If you re using a Mac go to page 19 How to connect using Windows 1 To open ø Connection Manager double click the ø icon on your desktop Tip You can also open Connection Manager by going to Start All Programs O2CM CE Connection Manager Connection Manager 2 Click show available networks Or if the network you want is already selected click conn...

Page 21: ...3 Double click on O2 UK 4 Click Yes 18 ...

Page 22: ...How to connect on a Mac 1 Open Mobile Connect from the Applications folder 2 Click Connect 3 Click OK to continue 19 ...

Page 23: ...hed click Disconnect How fast can you go Your USB Modem will automatically connect to the fastest network available The speed depends on how far away you are from a phone mast the number of people using the network the type of network you re connected to 20 ...

Page 24: ...astest A Wi Fi hotspot connection will be the fastest way to connect to the internet see page 24 faster Jme hWf_Z h d Xb_dai J KI8 ceZ c _i fem h Z ed 8b_da_d h d FHI eh d jmeha WlW_bWXb 8b_da_d Xbk d jmeha WlW_bWXb Ieb_Z h d 9edd Yj Z je FHI eh cW_b_d WdZ Xhemi_d j m X Ieb_Z Xbk 9edd Yj Z je emdbeWZ_d cki_Y WdZ f_Yjkh i Ieb_Z jkhgke_i 9edd Yj Z je I F7 emdbeWZ_d _bc Yb_fi WdZ bWh h _b i IGHT 3TAT...

Page 25: ...o to o2 co uk mobilebroadband for details To avoid any unexpected surprises on your bill we recommend using Wi Fi or your home broadband network to download large files If you re using Windows you can see approximately how much data you ve used on the ø network in Connection Manager 1 Double click the ø icon on your desktop to open Connection Manager 2 You ll see your data usage above the View Usa...

Page 26: ...sage For more information on receiving text messages go to page 30 If you re using Windows or a Mac you can also check how much data you ve used on the ø network online 1 Go to o2 co uk mybill 2 Sign in with your username 3 Choose My recent charges 4 Choose UK browse and download This is an estimate It might not exactly match your bill You can also go to o2 co uk mobilebroadband usageguide to get ...

Page 27: ...o to page 26 For Windows users Windows users can connect to Wi Fi through The Cloud or BT Openzone for no extra cost If you re in one of The Cloud or BT Openzone hotspots e g Pret A Manger McDonalds some train stations and airports and your wireless is on it will connect automatically If you re connected to a BT Openzone Wi Fi hotspot you can start using the internet straight away The first time y...

Page 28: ...2 Click show available networks 3 Double click the Wi Fi network you want to connect to In this example we ve chosen O2 UK Wi Fi Wi Fi Zone The Cloud 4 Click Yes 25 ...

Page 29: ... users can connect to Wi Fi through The Cloud for no extra cost If you re in one of The Cloud hotspots e g Pret A Manger McDonalds some train stations and airports and your wireless is on it will connect automatically The first time you connect to The Cloud an internet browser will open and you ll need to register Mac users can t use BT Openzone yet Check o2 co uk mobilebroadband for updates on wh...

Page 30: ...i Fi hotspots You might have to pay for these If you don t connect automatically 1 Choose System Preferences from the Apple menu 2 Click Network 3 Make sure AirPort is turned on If it s not click AirPort and click Turn AirPort On 27 ...

Page 31: ... internet and The Cloud browser will open In Profile Name type ø Mobile Broadband number and click Go You ll then be online Tip You only have to type your ø Mobile Broadband number the first time you use The Cloud After that you can go online straight away 28 ...

Page 32: ... your Wi Fi settings at home if you already have a Wi Fi connection If you want to create new networks see the help guide on Connection Manager To see the help guide 1 Click the on Connection Manager 2 Double click Getting Connected and choose Adding a Wi Fi network 29 ...

Page 33: ...g in your USB modem to send and receive texts We ll send you a text to your Connection Manager when you ve nearly used up your data When you get a new text You ll get a notification at the bottom of your screen A message screen will also pop up Click View Messages to go to your inbox and read your text Or to close the screen and read your message later click OK 30 ...

Page 34: ...To read all your messages 1 Click the envelope on ø Connection Manager 2 Click on Inbox to see your texts 31 ...

Page 35: ...To send a message 1 Click on the envelope icon on ø Connection Manager 2 Choose the new message icon 32 ...

Page 36: ...n import your contacts from Outlook or Outlook Express by going to Tools Import Contacts How much does it cost There s no charge to receive a text and it s 11 7p including VAT to send one unless you have a text allowance on your ø Mobile Broadband package Sending messages when you re abroad is more expensive See o2international co uk for more details 33 ...

Page 37: ...s you using it abroad This is to stop you getting any unexpected surprises on your bill To lift it call 0870 241 0202 or fill out the form on o2 co uk mobilebroadbandroaming We can also give you information on the current charges and any Bolt Ons that might save you money Business customers can use their ø Mobile Broadband abroad straightaway If you d like to add a data roaming Bolt On fill out th...

Page 38: ... in the modem You can buy memory cards from ø retail stores or the ø online shop But High Capacity microSD known as microSDHC won t work in your modem Tip Don t put your microSD card in your ø USB Modem when the modem is already in your laptop To use the USB Modem as a memory stick 1 Put the memory card into the modem 35 ...

Page 39: ...e modem into your laptop 3 Find the files from the relevant drive in File Manager To take the modem out On a PC click the Safely Remove Hardware icon in the Windows system tray On a Mac click the eject icon 36 ...

Page 40: ...Help 37 ...

Page 41: ... covers a slightly longer period than your other bills So it will have a few extra days charges on it the time between you buying your Modem and us setting up your bill Your second bill will be your usual amount What else will be added to my bill We ll add any Bolt Ons like International Roaming plus any other charges for data you ve used above your monthly allowance Will I be charged if I go over...

Page 42: ...rk in that either call us on 0870 6003 009 and we ll replace it for you Eject the Modem Sometimes the USB Modem may stop responding and the lights will stop flashing This might happen if you removed it during the installation process To eject the modem go to Start Computer or My Computer on XP and right click on the modem Click Eject Remove the modem when you re prompted wait a few seconds then pu...

Page 43: ...All Programs O2 CM CE Connection Manager Connection Manager Uninstall and follow the instructions Restart your computer Re install and try a different USB port on your computer in case one port isn t working If you re still having problems setting up go to o2 co uk help or call us on 0870 241 0202 or 0800 977 7337 for Business customers What can I do to improve the speed of my modem Use the Wi Fi ...

Page 44: ...se my USB modem in more than one laptop Connection Manager counts how much data you use on each computer To see how much data you ve used in total add together the amounts from all your computers What s the difference between ø Mobile Broadband and ø Home Broadband ø Mobile Broadband uses a portable modem so you can use it when you re out and about You can only use ø Home Broadband in your home It...

Page 45: ...em Your ø USB Modem is delicate so be careful with it Take it out of your laptop when you re not using it And make sure you don t knock it when you are Store it carefully and always put the cap back on to protect the metal tip 42 ...

Page 46: ...nlimited Wi Fi at all their UK Wi Fi hotspots Data allowance This is the amount of data you can download from the internet on the ø network It includes all file downloads emails browsing GPRS EDGE These services connect you to the mobile data network They are older and slower than 3G and HSDPA HSUPA HSDPA HSUPA These two services connect you to the mobile data network and give you the fastest down...

Page 47: ...44 ...

Page 48: ... 10 Your ø Mobile Broadband number Write down your ø Mobile Broadband number here You ll need it to buy more data and connect to Wi Fi hotspots through The Cloud You ll also need it to call Customer Services Make a note of your username You need this to sign in to the ø website to see your bill and account details Help Go to o2 co uk for more information Or call us on 0870 241 0202 or 0800 977 733...

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