Norstar M7208 Manual Download

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Summary of Contents for M7208

Page 1: ... M7208 Telephone 14 Other Pre determined Settings 16 Configuration settings 17 Preparing to Administer Your System 20 Useful Aids 20 Default Settings 21 Administration Flow Charts 21 3 Norstar Administration 23 Entering Administration 23 Norstar Administration Headings and Sub Headings 25 Scanning Headings and Sub Headings 27 Exiting from Administration 27 1 System Speed Dial 28 Procedures 28 Over...

Page 2: ... Defaults 46 Procedures 47 Overview Flow Chart 51 Notes 53 Overrides 54 Defaults 54 Procedures 55 Overview Flow Chart 59 Notes 61 Permissions 62 Defaults 62 Procedures 65 Overview Flow Chart 70 Notes 71 Night Service 74 Examples 75 Procedures 76 Overview Flow Chart 80 Notes 82 8 Passwords I 83 Procedures 83 Overview Flow Chart 87 Notes I88 Keeping Your Norstar System Up to Date 89 System Coordinat...

Page 3: ...y Messages 195 6 Flow Charts 225 7 243 Job Aids Administration Information 243 Installation Information 243 1 System Speed Dial 244 2 Names 246 4 Restrictions 248 5 Overrides 249 6 Permissions 250 Line Pools 252 Page Zones I254 Pickup Groups 256 Using Handsfree Mute 258 7 Night Service 259 8 Passwords 260 8 Glossary 9 Index System Coordinator Guide s ...

Page 4: ...i v Table of Contents System Coordinator Guide ...

Page 5: ... effective and easy to learn How to Use This Guide The Guide contains nine chapters an Introduction Norstar Orientation Norstar Administration Feature Operations Display Messages Flow Charts Job Aids a Glossary of Terms and an Index Introduction and Orientation These first two chapters introduce you to the Norstar system and all of its components They explain the different ways in which your syste...

Page 6: ...tem Coordinator and provide a good overview of Norstar Administration Job Aids These charts assist you in maintaining your system records most effectively There are job aids for each of the sections of Norstar Administration Programming excepting Time and Date Glossary of Terms This chapter provides definitions of terms used in this Guide which may be unfamiliar to you Index The index provides an ...

Page 7: ... default when your system is first installed Centrex This template is most useful for Norstar systems Hybrid PBX connected to a Centrex system It assigns a separate outside line to each telephone until all lines are used If there are more telephones than lines in your system the telephones with higher Intercom numbers do not receive default line settings This template assigns I to each telephone i...

Page 8: ...ools you are making more efficient use of outside lines and leaving more buttons on each telephone free to store Norstar features Remember that these descriptions are only defaults for the various templates By the time you actually use your system your Installer or Service Representative will probably have altered these settings to make your telephone system much more effective for your individual...

Page 9: ...ns in the Norstar Orientation chapter of this Guide to ensure that you can easily find your way through the Administration process Make sure you have all the information you need before you begin to change settings for example the various charts in the Job Aids chapter of this Guide Avoid changing any settings until you clearly understand the effects Norstar Telephones Button Layout Your Norstar s...

Page 10: ...while grey caps are used for the m button m buttons and buttons that can be programmed to access Norstar features Caps with clear plastic windows and paper inserts are provided to assist people in labelling autodial buttons and buttons for extra Norstar features Use the grey paper inserts for Norstar features and the green paper inserts for extra Line1 and m buttons Answer buttons are labelled usi...

Page 11: ... z y I _ i ...

Page 12: ...r your telephone buttons If too many activities which require buttons are assigned to your telephone the buttons are assigned in the following order m is assigned first 1 buttons are second m buttons are third rkz buttons are fourth and the remaining buttons are assigned as programmable memory buttons The default settings in the descriptions which follow are for the Square Template Differences bet...

Page 13: ... for the display buttons which are used with the M7324 and M7310 telephones The M7324 has two panels of twelve programmable buttons each panel has its own liquid crystal display LCD When a line or programmed feature is in use an triangular indicator appears on the display beside the appropriate button On the M7324 telephone external m buttons usually appear on the left side at the top of the upper...

Page 14: ...ate default functions which appear on each button before your system is configured by your Installer or Service Representative 1Intercom 1 Intercom For the Centrex Template E 7 is programmed as m rj is blank and 1 is programmed as j73Y l For the Hybrid Template is programmed as cz y For the PBX Template m and m are both blank 7 System Coordinator Guide ...

Page 15: ...memory buttons with triangular indicators on an LCD and twelve programmable dual memory buttons without indicators Each dual memory button can be programmed to perform two activities one on the lower half of the button and one on the upper half of the button To program and access the top half of the dual memory buttons press the Shift button located beside the panel of dual memory buttons before p...

Page 16: ...o digit Intercom numbers are positioned the same but begins at 21 rather than 221 Dualmemory buttons are pre programmed as shown below even if the system does not have some oi the telephones associated with the Intercom numbers Norstar telephones do not have Intercom buttons to dial their own numbers Each telephone will have a blank button in place of its own Intercom number in the sequence of def...

Page 17: ...e Representative IConference m picismr llntercom I For the Centrex Template all buttons are the same except that 1 is programmed as I 1 is programmed as lTransfer and is programmed as pi l For the Hybrid Template all buttons are the same except that m is programmed as 1 For the PBX Template all buttons are the same except that m is programmed as m and m is programmed as lTransfer System Coordinato...

Page 18: ...ine display which displays messages and prompts The M7208 does not have a bottom line on the display therefore it can not use display buttons with its features The M7208 has eight programmable buttons with triangular indicators arranged vertically beside an LCD panel On the M7208 telephone external m buttons usually appear at the top of the LCD panel and I 1 buttons if assigned are usually located...

Page 19: ...ll appear on each button before your system is configured by your Installer or Service Representative 1Intercom 1 For the Centr ex 1 emplate lis programmed asL Line 1 m is programmed as 1 and lPage programmed as 71 iiiGq 1is For the Hybrid Template m is programmed asl For the PBX Template I is programmed as I I is programmed as m and m is programmed as lConferencel System Coordinator Guide i ...

Page 20: ...ind out how your individual system has been configured you can use the System Settings feature This feature allows you to see all of your system settings without changing any of them For more information see the System Settings section of the Feature Operations chapter of this Guide While your Installer or Service Representative is programming in Configuration you and your co workers will be unabl...

Page 21: ...on another telephone there is no programmed default Ringing lines Ring or NO Ring The default for lines assigned to Set 21 221 or 2221 is Ring use of line pool Yes or NO Number of Intercom buttons 0 to 8 Default 2 Prime line None Line number Line Pool or Intercom 3 Call Handling Held Line Reminder HLR Yes or NO Remind delay 30 to 180 seconds This setting does not appear unless HLR is Yes The defau...

Page 22: ...ess your system s Administration through Norstar Configuration This is necessary if the Installer assists you by partially or fully administering your system or if you have forgotten the Administration password and cannot access Norstar Administration As System Coordinator you may be responsible for your system s Administration Norstar Administration procedures are covered in detail for you later ...

Page 23: ...atus This section allows the Installer to check the Trunk and Station Modules connected to your Key Service Unit and to turn them ON or OFF as required Diagnostics This section allows the Installer to perform various ire defined tests to identify problems within your system System Test log This section provides the Installer with a list of the 20 most recent tests which have been performed on your...

Page 24: ...sible to Exit from Administration without saving your changes Useful aids User Cards Each Norstar telephone comes with its own User Card These cards list the most commonly used Norstar features and explain how to use them Receiver Cards Located underneath the receiver of each Norstar telephone is a small card covered by a plastic window This card lists the Feature codes for Norstar s most commonly...

Page 25: ...de Default Settings If you are performing Administration on a new system you will find that many of the settings are pre selected These are called the default settings You have the option of leaving them as they are or changing them Administration Flow Charts The Administration Headings Flow Chart is a convenient overview of Norstar Administration that should help you to follow the Orientation Tou...

Page 26: ...22 Norstar Orientation Administration Headings Flow Chart START HERE Password I Optional 1 Sys speed dial 8 Passwords 2 Names I 6 Permission5 4 Restriction5 5 Overrides System Coordinator Guide ...

Page 27: ... Enter Administration 1 Release all calls on your M7324 or M7310 telephone Indicators for calls on other telephones stay ON 2 Enter the Administration code pFiiEq I Il I pI which is also 3 If the display changes to 1Password I enter the Administration password The password does not appear on the display as you enter it If the proper password is entered or no password is required the display shows ...

Page 28: ...I Allows you to enter a programming cycle INext Moves you to the next display message I Moves you to the previous display message M7324 Telephone with M7310 Telephone with a Norstar Programming a Norstar Programming Overlay Overlay The Norstar Programming Overlay over the telephone buttons Display Buttons As you move through the Administration sections words will appear on the bottom line of your ...

Page 29: ...each heading are as follows 1 l Sys speed dial1 The sub headings in this section are the System Speed Dial codes into which you program outside telephone numbers 12 Names I The sub headings in this section are as follows Set names Line name5 13 Time and Date1 The sub headings in this section are as follows IT i me I Date 4 Restrictions 5 Overrides The sub headings in these two sections are the sam...

Page 30: ...ings are as follows Full handsfree 1 IHF Answerback Pickup group Page zone flux Ringer Forward no clnswr Priority cell I The sub headings in this section are as follows Trunk answer Night O set Show I ine 18 Passwords 1 The sub headings in this section are as follows IAdmin password IRestriction pswd 1 System Coordinator Guide ...

Page 31: ...Press them button repeatedly until you arrive at the next numbered heading If you become lost within a loop press IHeadingjonce or twice until a familiar numbered heading appears If you wish to end the Administration session follow the procedures below Exiting from Administration To End the Orientation Tour 1 Press the m button The display shows End of session If you have not pressed the 1 display...

Page 32: ...ed Dial Personal sections in the Feature Operation chapter of this Guide for further information In Administration you can see the numbers entered in your system and add or delete entries A new system contains no default Speed Dial entries To use System Speed Dial codes follow the procedures in the Feature Operation chapter of this Guide or on the User Cards for each telephone The Job Aids chapter...

Page 33: ...m OR 3 4 5 Press I until the desired code 01 70 appears Press ICHANGE Any previous entry is erased Enter the digits of the new telephone number including all digits such as an initial q or an area code that must be dialed to call the number manually Press WI to store the number and move to the next System Speed Dial code 6 When you are finished follow the Exit procedure below To scan the System Sp...

Page 34: ...pears 3 Press lm The programmed telephone number disappears from the display 4 Press m The Speed Dial code is programmed with no telephone number and the display shows the next Speed Dial code in the sequence 5 Follow the Exit procedure below System Speed Dial Exit procedure To move to other Administration tasks 1 Press m twice The display shows Il Sys Speed Dial 1 2 Press m or to move to another ...

Page 35: ...s Show entry NM I t 401 Next CHANGE I CHANGE FLOW CHARTCONVENTIONS Long square cornered boxes represent displaymessages Grey shadedboxes represent displaymessageswhich are nota partof thedescribedprocedures Rounded doubleboxes containinstrucbons Show Next Back Heading Programmingbuttonsare labelledon the Norstar ProgrammingOverlay CHANGE CopY m Displaybuttonsare labelledon thebottom lineof thedisp...

Page 36: ...h the list When a particular code is shown on the display you can enter a telephone number or change the existing entry by pressing the CHANGE display button then entering the desired digits or symbols from the dialpad Notes on System Speed Dial The maximum length of a telephone number stored as a System Speed Dial code is 16 digits The method for using both System and Personal Speed Dial codes is...

Page 37: ...same as its Intercom number the two three or four digit number used to call between telephones within your office system Names can be assigned to lines which are used for only one specific purpose such as a private line or a line which is only assigned to one particular telephone for example SHOP or RM 105 Lines can also be named by the seven digit telephone numbers associated with them for exampl...

Page 38: ...try to B a third press to the same button changes the entry to a c and a fourth changes the letter to the number 2 A fifth press would change the entry back to an A Cursor Controls The cursor is the small line which appears on the display beneath a blank space 1 Set 22 1 _ Characters which are entered using the dialpad appear above the cursor I Moves the cursor right El Moves the cursor left BKSPI...

Page 39: ...procedures To scroll through the list of telephones I Begin with 12 Names I on the display i 1 Press twice The display shows 1 Show set 2 Press m repeatedly At each set number you can change the Name by following steps 4 to 8 below To enter a new name or change the name of a telephone Begin with I 2 Names I on the display then follow the steps below 1 2 3 Press lShowl The display changes to 1Set n...

Page 40: ...y shows L i nr names Press m The display shows Show I i ne _ Enter the two digit number of the desired line OR Press m to show the lowest numbered line in the system Press A cursor appears beside the colon Enter the first character of the desired Name by pressing the appropriate dialpad button one two three or four times Press q or to move the cursor to the next space Enter the second character fr...

Page 41: ...t procedure To 1 2 move to other Administration tasks Press Heading two or three times until the display shows 12 Nclmes Press lNext or to move to another heading To Exit from Administration 1 Press m System Coordinator Guide i s ...

Page 42: ...speed dial 1 FLOW CHART CONVENTIONS Long square cornered boxes represent displaymessages Grey shadedboxes representdisplay messageswhich are nota partof thedescribed procedures Roundeddouble boxes containinstructions Show Next Back Heading Programmingbuttons arelabelledon the Norstar ProgrammingOverlay CHRNGE Copy Displaybuttonsare labelledon thebottom lineof thedisplaywhen they areactive System C...

Page 43: ...hone will remain the same if the telephone is moved to another location within your system Before assigning Names to telephones it is a good idea to check with the people involved to ensure that the proposed Names are acceptable Line names must be unique in order that any line which may be having trouble can be reported correctly If you enter a Line Name which has already been used you will hear a...

Page 44: ...ither 3 or 03 During normal service The English display reading is always in 12 hour format and the Alternate language display is always in 24 hour format In Administration When you adjust the time the hour is shown in 24 hour format For example 2 p m appears as 14 O0 The hour may be entered in 12 hour or 24 hour format If the system is being administered in English and the hour entered is less th...

Page 45: ...the following procedures To change the Time 1 2 3 4 5 6 7 8 9 Begin with 3 T i me and date on theddisplay then follow the steps below This example uses the setting 3 45 pm March 31 1989 Press m The display shows T i me 15 45 1 Press 1 The display shows IHour 15 I If you do not wish to change this setting go to step 5 below Press 1 The previous Hour setting is erased Enter the desired digit s from ...

Page 46: ... the desired year Press I The display shows I Man th 03 If you do not wish to change this setting go directly to step 9 below Press m The previous setting is erased Enter the desired digit s from the dialpad Press m The display shows Oay 3 1 If you do not wish to change this setting go directly to step 12 below 10 Press m The previous setting is erased 11 Enter the number of the desired date 12 Wh...

Page 47: ...rictions N 9 Date 1 Jan 8 3 Next t Month 1 FLOWCHARTCONVENTIONS Longsquare corneredboxesrepresentdisplaymessages LIIxzIl Grey shadedboxesrepresentdisplaymessageswhicharenota partof thedescribedprocedures a Roundeddoubleboxes containinstructions Show Next Back Heading Programming buttonsarelabelledon theNorstar ProgrammIng Overlay CHANGE Copy OK Displaybuttonsare labelled on thebottomlineofthedispl...

Page 48: ...l or feature If the display is blank the telephone may be disconnected or there may be no power to the KSU If the power fails your Norstar clock will stop Once the power is restored to your system the clock begins to run again but the time will be incorrect Some Norstar features cause a particular message to appear on your display as long as the feature is active The Message Waiting feature for ex...

Page 49: ...lar such as preventing calls to a specific taxi company from the telephone near the front door Two other sections of Administration programming that relate to Restrictions are 15 Overt i dcs land1 8 Password Each of these sections allows certain people or certain telephone numbers to avoid the programmed Restrictions Your Norstar system comes with the five pre set default Restrictions listed on th...

Page 50: ...calls outside your area code while permitting long distance calls within your area code The maximum length of a restricted sequence is eight characters The maximum number of Restrictions allowed in any Norstar system is 30 Any or all of these Restrictions can be applied to any line or telephone in your office system A call can be prevented by a Restriction placed on either the line or the telephon...

Page 51: ...ay changes toi Password enter the Administration password If the proper password is entered the display changes to 11 Sys speed d i Q I 1 and three triangular indicators appear on the LCD panel betweenthe rows of buttons If no password is required the 11 Sys speed d i RI 1 display and the indicators appear as soon as the Administration code is entered Place the Overlay over the four buttons pointe...

Page 52: ...str i ct i ens 1 on the display then follow the steps below 1 Press JShow The display shows Tub I E entr i es I 2 Press 1 again The display shows the first table entry 3 Press m repeatedly until the desired entry or blank space is showing on the display 4 Press m Any previous entry is erased 5 Enter the desired digit sequence from the dialpad The maximum number of permitted digits or asterisks is ...

Page 53: ...change Restrictions that apply to a telebhone set Begin with 4 Rp_str i c t i clns Ion the display then follow the steps below 1 2 3 4 5 6 7 Press lShow The display shows Tab I e entr i es Press 1 twice The display shows Applied to sets 1 Press lShowl The display changes to IShow set Enter the desired set number from the dialpad The display shows the first Restriction from the table with a Y Yes o...

Page 54: ...temporarily shows Cop i ed XX to YY I with appropriate line numbers in place of the Xs and Vs The display then changes to 1cu 1 You may now copy the same Restrictions to another line When you are finished follow the Exit procedure on the next page 6 7 To copy 1 set Restrictions Begin with App I i ed to sets on the display Follow steps 3 7 from the Copy line Restrictions procedures All display mess...

Page 55: ...e Entries Next t Rpplied to lines NW l O CHANGE Sholu line Copy Rpplied to sets Show set 1 Cop FLOW CHARTCONVENTIONS Longsquare cornered boxes representdisplaymessages Grey shadedboxes representdisplaymessages whichare nota part of thedescribed procedures Roundeddouble boxes containInstructions Show Next Back Heading Programmingbuttonsare labelledon the Norstar ProgrammingOverlay CHHNGE QJjyw Disp...

Page 56: ... shows on the display then entering the new digits from the dialpad or pressing pkiq Programming under 1App I i ed to I i nes 1 follows the same format as programming under I App I i ed to sets I From either sub heading press m then enter the desired line or set number As the last digit is pressed the display shows the first table entry along with a Y Yes or N No to indicate whether the Restrictio...

Page 57: ...tions may not be applied to all of the necessary lines or sets If you have activated a Restriction Password some unauthorized people may be using it l One of the Overrides may be too general allowing too many calls to override a Restriction Centrex or PBX features such as Link or Timed Release cannot override Restrictions in your Norstar system If you want to reserve a certain line or telephone fo...

Page 58: ...verrides to function they must be applied to the appropriate lines and telephones The following procedures explain how to apply the Overrides to lines or telephones to suit your needs Override Permitted Digit Number Sequences l 1800 Purpose Permits long distance calls to toll free numbers beginning with 1800 2 1555 Permits calls to long distance directory information within the caller s area code ...

Page 59: ...on all lines except Line 2 If the Override were applied only to Line 2 then all telephones except Set 221 could make the call on Line 2 Set 221 could not make the call An Override applied to a particular telephone will not remove any Restrictions applied to lines which that telephone uses Overrides that apply to a line can be easily copied as a group to another line using the line copy routine des...

Page 60: ...ting point for each of the following procedures To scan the available Overrides Beginwith15 Overrides Ion the display then follow the steps below 1 Press Shawl The display shows Tab I c en tr i es 2 Press j ZG again The display shows the first table entry 3 Press Next1 repeatedly to scroll forward through the table entries as far as I 0 if you wish At lO pressing ml changes the display to 1Rpp I i...

Page 61: ...If you wish to apply or remove the Override pressjng lCHHNGEl causes the display to change from Y to N or the reverse Press INext to see the next Override When the final table entry shows on the display press m Show line _ Iappears on the display You can now repeat steps 4 and 5 to see the Overrides for another line When you are finished follow the Exit procedure at the end of this section To scan...

Page 62: ...ine to be copied 6 The display changes to Capy to I i nc _ Enter the two digit number of the line to receive the Overrides 7 The display temporarily shows 1Cop i ed XX to YY J with appropriate numbers in place of the Xs and Ys The display changes to 1Copy to I i ne 1 You may now copy the same Overrides to another line Follow the Exit procedure on the following page To copy set Overrides Begin with...

Page 63: ... Rpplied to lines Show I ine Next copy t Next Rpplied to sets Show set _ copy FLOW CHART CONVENTIONS 1 Long square cornered boxes represent display messages I Grey shaded boxes represent display messages which are nota part of the described procedures a Roundeddouble boxes contain instructions Show Next Back Heading Programmingbuttons are labelledon the Norstar Programming Overlay CHANGE Copy OK D...

Page 64: ...y by pressing CHANGE when the desired entry number is showing on the display then entering the new digits from the dialpad or pressing Next Programming under App I i ed to I i ne5 1 follows the same format as programming under APP I i ed to sets 1 From either sub heading press ml then enter the desired line or set number As the last digit is pressed the display shows the first table entry along wi...

Page 65: ...n types of calls as intended look for the following conditions The Overrides may not be applied to all of the necessary lines or sets A certain telephone number may bypass one Restriction because of an Override only to be prevented by another Restriction that also needs an Override A telephone number may bypass a Restriction on a telephone set but be prevented by a Restriction on a line Restrictio...

Page 66: ...e group even if the telephones do not No l 2 3 4 5 normally use the same outside lines 6 7 8 9 Page Zone You can assign each telephone in your system to one of six Page Zones or prevent any 1 2 3 4 5 6 Nc telephones from receive page messages Auxiliary Ringer You can allow all incoming calls that ring on a particular telephone to also drive the Auxiliary Ringer No Yes Call Forward No Answer Each t...

Page 67: ...ne that never receives Voice Calls such as a courtesy telephone in a reception area or a telephone in any location where the person receiving the Voice Call does not need to respond or wishes to respond only by using the receiver Pickup groups are generally formed within working units of the office so that an outside caller can speak to someone who works with the person he or she is trying to reac...

Page 68: ...receptionist s or secretary s telephones are useful for receiving calls forwarded by this feature Priority Call This feature permits the person using the programmed telephone to interrupt a co worker who is active on a call or using Do Not Disturb mode Only permit this feature at telephones where this will be necessary for important office communications System Coordinator Guide i ...

Page 69: ...ons If no password is required the Il Sys speed d i CII 1 display and the indicators appear as soon as the Administration code is entered 4 Place the Overlay over the four buttons pointed to by the indicators 5 Press the ml button three times The display changes to 6 Pet m i 55 i ins You are now at the starting point for each of the following procedures To check the Permissions on a telephone Begi...

Page 70: ...nal digit is entered the display changes to IFul I handsfrcc 1 with aY Yes or N No to indicate whether Handsfree is active Press to alter the Handsfree setting Another press changes it back again Follow the Exit procedure at the end of this section Install the m button caps on the proper buttons of telephones receiving Full Handsfree OR Remove the I button caps from telephones which will no longer...

Page 71: ...splay changes to 1Show Set _ 1 Enter the Intercom Number of the telephone you want to check After the final digit is entered ihe display changesto IFul I handsfree I Press I twice The display shows Pickup with a number to indicate the present group Press 1 until you have selected the desired pickup group number Press 1 until NO appears beside the colon This removes the telephone from all pickup gr...

Page 72: ...xit procedure at the end of this section To set the Call Forward No Answer feature for a telephone Begin with 16 Perm i 55 i cln 1 on the display then follow the steps below 1 2 3 4 5 6 7 8 9 Press IShow The display changes to Show Set _ 1 Enter the Intercom Number of the telephone you want to check After the final digit is entered the display changes to Fu I I handsfree Press m five times The dis...

Page 73: ...splay then follow the steps below 1 Press lShowl The display changes to 1Shoi set _ 1 2 Press m The display changes to Source _ 3 Enter the number of the telephone you want to copy The display changes to ICOPY to set _ 1 4 Enter the number of the telephone that is to receive the Permissions The message ICop i ed XXX YYY I with appropriate set numbers in place of the Xs and Ys appears for a few sec...

Page 74: ...py t Next Next t CHANGE Priority call N HF Answerback Y CHANGE t Next Next t CHANGE Forward no cinsu t Pickup Group NO t NM CHANGE r y Erl Next Aux ringer N CHANGE CHANGE FLOW CHARTCONVENTIONS Langsquare corneredboxes representdisplaymessages IL__T Grey shadedboxes representdisplaymessageswhichare notapari01 thedescribedprocedures CD Roundeddoubleboxes containinstructions Show Next Back Heading Pr...

Page 75: ... begin to use the features Remind your co workers to use the Button Inquiry feature when changing button caps in order to avoid activating the feature programmed on each button Full Handsfree People who want to use Handsfree will probably need a brief demonstration of how it works Instructions are available in the Feature Operations chapter of this Guide and on the User Cards for the telephones Th...

Page 76: ...ely and connected to your Norstar system A customer supplied external ringer must be connected to your system before this feature can function The ringer may be driven not only by the telephones you select in Permissions but also by all calls on certain outside lines If this causes confusion contact your Installer or Service Representative and request a change to the configuration of your system I...

Page 77: ...Call Forward No Answer feature to enable two co workers to answer each other s calls at all times You may wish to avoid a Call Forward loop however if it means that calls will go unanswered Priority Call This feature allows you or one of your co workers to interrupt another person s telephone call or override the Do Not Disturb setting on a telephone It should only be permitted where this will be ...

Page 78: ...your system s Night Dial Zero Phone work you must turn Night Service ON at the regular Dial Zero Phone by pressing mFeaturel ll or 1Night Service I A Prime Phone can be designated as a Night Ringing Phone if you wish The main reason for doing this would be to enable a Prime Phone to drive the Auxiliary Ringer only when it is in Night Service mode When Night Service is active calls will not ring at...

Page 79: ...plemented they are usually provided only to senior executives of the company and others whose jobs require them to make long distance calls I Copy your Passwords in a safe place If you lose the Administration password you will not be able to access Norstar Administration There is a section for recording your Passwords in the Job Aids chapter of this Guide but you may wish to record the passwords e...

Page 80: ...nges to 8 Passwords You are now at the starting point for each of the following procedures To change the Administration password Begin with 8 Passwords 1on the display then follow the steps below 1 2 3 4 5 6 7 8 Press 1 The display shows1 Adm i n password 1 Press m The display shows JNew pswd Enter the digits of the new password maximum six digits from the dialpad The display shows the digits Pres...

Page 81: ...nwith 18 Passwords I on the display then follow the steps below 1 Press lShowj The display shows Rdm i n password 2 Press WI The display shows Res tr i c t i in pswd 3 Press Show The display shows Shaw pswd _ 4 Enter the two digit number of the password you wish to change The display shows the number you enter followed by the corresponding password OR Press m The display shows the lowest numbered ...

Page 82: ...lowed by the corresponding password OR Press m The display shows the first password Press m The programmed password disappears Press KkXj The password is erased the display does not change Press m to continue to the next password in the sequence OR Follow the Exit procedure below Passwords Exit procedure To move to other Administration tasks 1 Press w until the display shows IRestriction pswd 2 Pr...

Page 83: ...ENTIONS I Long square cornered boxes represent display messages Grey shaded boxes represent display messages which are not a part of the described procedures m Rounded double boxes contain instructions Show Next Back Heading Programming buttons are labelledon the Norstar Programming Overlay CHANGE CopV w Display buttons are labelled on the bottom line of the display when they are active I Z ystemC...

Page 84: ...and secure If you lose the password you cannot enter Administration programming In this case call your Installer or Service Representative for assistance as he or she can cancel your password or create a new one through Norstar Configuration Restriction password For security purposes it is a good idea to change passwords periodically and inform only those who are entitled to use the password SeeIs...

Page 85: ...Keeping your Norstar Administration settings up to date is even easier than programming the feature settings the first time Changes only need to be made when your office organization changes or if you discover that different feature settings would be more advantageous to you and your co workers The following chapters of this Guide should help you and your co workers learn even more about the vario...

Page 86: ...90 Administration System Coordinator Guide ...

Page 87: ...ers determine which features they will use frequently and help them p rogram these features onto memory buttons When the Norstar system is first installed every telephone will function with pre programmed default features Remember while reading this chapter that set is another word for a telephone Before you begin programming memory buttons you should be aware of what features are already programm...

Page 88: ...al Buttons 1 2 3 4 5 P is Ifeaturelm l Press the memory button you wish to program Enter the telephone number from the dialpad Press the m button or the OKI display button M7310 and M7324 telephones Key programmed 1appears on the display Label the button with the appropriate name or telephone number Programming Inside Autodial Buttons 1 Press I I J 2 Press a memory button 3 Enter the Intercom numb...

Page 89: ...m 2 Press q q q or q or the display button M7310 and M7324 telephones to choose a suitable ring type 3 Press I M7208 telephone or IOK display button M7310 and M7324 telephones I The display shows INew ring stored 1 Setting Display Contrast 1 Press Ifeaturelmrl 2 Press q q q or q or use the m and E iN display buttons M7310 and M7324 telephones to adjust the contrast to suit the lighting in your wor...

Page 90: ...t to program The display prompts you toi Enter d i g i ts 1 M7324 and M7310 telephones or Program snd HOLD 1 M7208 telephone 3 Enter the complete sequence of digits and characters required for the access signal 4 Press m or the m display button M7324 and M7310 telephones The display shows IKcy programmed 1 To store a Pause between two codes for pulse or tone lines 1 Follow steps 1 and 2 of To stor...

Page 91: ...o the needs of individual office workers See the entries for Speed Dial Personal and Speed Dial System for further information and instructions Accidental Disconnect Protection This feature allows you to retain a call if you accidentally drop the receiver back into the cradle while trying to pick it up As long as the receiver is picked up within one second of being dropped the call will remain con...

Page 92: ... to know what each numbered Alarm code means nor how to assign the Alarm Set This is handled only by the Installer or Service Representative If an Alarm message appears on the Alarm Set s display do not panic and do not attempt to fix the system yourself Follow the instructions below to get assistance 1 Record the Alarm number 2 Press the ml display button The display shows the time at which the a...

Page 93: ...ake precedence over the m button but all three take precedence over buttons and programmable memory buttons When an outside or inside call arrives at the manager s telephone the indicator beside the m button on the secretary s telephone flashes ON and OFF and the secretary s telephone may ring The secretary then has the option of answering the call or letting the manager respond to it In most case...

Page 94: ...hey are available Calls within an Answer Group The 18nswer button cannot be used to place outgoing calls Calls from the secretary s telephone to the manager s telephone can be made using a programmed Inside Autodial button Label the Autodial button with the manager s name and the Answer button with Answer followed by the manager s name This creates a distinction between Autodial and I buttons as w...

Page 95: ...members This allows one person to take the calls of any of the others at any time Assigning extra lines to a telephone If you wish to assign a large number of lines to a telephone within your Norstar system but do not want to use a large number of Outside Line buttons you can use the Answer Group feature This is especially useful for telephones with CAP Modules or for telephones which are used to ...

Page 96: ...ure allows the busy not busy status of the manager s telephone to be monitored in all situations provided that the secretary s telephone has a memory button with an indicator programmed as the Inside Autodial button for the manager s telephone _ Call Forward If the secretary s telephone is forwarded all calls including calls ringing at the button are forwarded to the destination telephone If the I...

Page 97: ...hen either turn Do Not Disturb OFF or retrieve the call from a held or parked state Priority Call If a telephone outside the Answer Group attempts to use the Priority Call feature to contact the Answer Group the call will take effect at the manager s telephone The call does not appear on the secretary s 1 button Ring Again If the manager turns Ring Again ON the secretary s telephone is not notifie...

Page 98: ...posed of an M7324 telephone and one or two CAP Modules Inside ALtodial buttons function in the same way as the Busy Lamp Field on an M7310 telephone The indicators on the LCD panel indicate whether or not the telephone associated with a Autodial button is active on a call For further details see the Busy Lamp Field and Central Answering Position sections of this chapter To program Inside Autodial ...

Page 99: ...w The M7310 Telephone Dual memory buttons on the M7310 telephone only are pre I programmed as Inside Autodial numbers corresponding to the various telephones in the Norstar svstem The default arranaement of the Inside Autodial buttons is shown below The diagram shows the defaults for a system with three digit Intercom numbers Norstar systems can have two three or four digit Intercom numbers the ch...

Page 100: ...y dialed numbers outside your office use the Outside Autodial feature You can store an outside number on any memory button Autodial numbers are subject to Call Restrictions and Overrides If the power is OFF for more than three days Autodial numbers may be lost To program Outside Autodial numbers M7310 and M7324 Telephones 1 Press mmji The display shows1 Press R key 1 2 Press a memory button The di...

Page 101: ...prompted to Select R line Autodial feature is available to all telephones in your Norstar system Prime Lines are assigned by your Installer or Service Representative in the Line Access section of Configuration Automatic Line Selection Incoming Calls When more than one call begins to ring at your telephone at the same time your telephone automatically selects one call when you lift the receiver or ...

Page 102: ...information programmed into the telephone set If you plug a new telephone into the Norstar system before you reconnect the old telephone at a new location Norstar will assign your old telephone s information to the new telephone and your old telephone will no longer be recognized by the system Relocate all the telephones you wish to move before you add new telephones This will allow the telephones...

Page 103: ...ephone that drives it is in Do Not Disturb or is forwarded to a telephone which does not drive the Auxiliary Ringer This feature is controlled in the Permissions and Night Service sections of Administration and by your Installer in the Line Data section of Configuration programming Background Music Radio You can listen to music or the radio through your telephone speaker if an external sound sourc...

Page 104: ... connecting calls to a number of other telephones CL The BLF replaces the regular M7310 telephone base and has a display that is mounted above and behind the dual memory buttons as shown in the photo below The Busy Lamp Field mounted on an M7310 Telephone How the Busy Lamp Field works There are two states ON which indicates a telephone which occupied and OFF which indicates a telephone which is fr...

Page 105: ...on the BLF must be programmed for Inside Autodial on one of the dual memory buttons of the telephone to which the BLF is attached Either the top or bottom of a button may be used for this purpose When a telephone is active on a call the appropriate half of a BLF indicator will appear dark The Central Answering Position CAP also monitors the busy not busy status of calls on Norstar telephones A CAP...

Page 106: ... receiver This turns the Button Inquiry feature OFF To use Button Inquiry 1 Press mm The display shows IPress any key 2 Press a button you want to check 3 Read the display _ 4 Repeat Steps 2 and 3 as often as necessary To return to normal operation 1 Press EGK OR Press the ml display button M7324 and M7310 telephones only OR Press m Press this button The display reads Intercom code for your teleph...

Page 107: ...nce the connection between telephones has been made Call Duration Timer also works for Voice Calls if you receive a Voice Call the time displayed when you use the Call Duration Timer feature is for your last call whether that was a Voice Call or a regular ringing call To measure the length of calls 1 Press the m button OR Press FGGGlFJl You can see the approximate length of the current or most rec...

Page 108: ...he flashing line indicator You can also continue to make outgoing calls while Call Forward is active To use Call Forward 1 Press the I button OR Press Ifeaturelr l IForward to appears on the display 2 Dial the Intercom number of the telephone to which the calls will be sent OR Press the Inside Autodial button for the telephone to which the calls are sent When forwarding is in use the display shows...

Page 109: ... is the programmed name or Intercom number of the telephone which forwarded the call If the call was originally placed at a telephone within your system the display at that telephone shows the message name name where the first name is the programmed name or Intercom number of the telephone which is being called and the second name is the programmed name or Intercom number of the telephone to which...

Page 110: ...t Autodial button or dialing the manager s Intercom number Call Identification Your telephone display shows the name or telephone number of the person you are talking to on all inside calls When making an inside call the display shows whether the telephone being called is busy on another call or is using Do Not Disturb or Call Forward Call Identification displays appear even if you are active on a...

Page 111: ...time Callback occurs at the telephone which parked the call For a busy office this is more advantageous than the Hold feature as it is an automatic reminder of calls which have been waiting for a long time For more information see the Call Park Callback section of this chapter If a outside call is parked the indicator beside the line flashes ON and OFF and the call can be retrieved using the Retri...

Page 112: ...etrieve Park code on the dialpad for example mml You are then connected to your call Call Park Callback I Callback to your telephone occurs if you have used the Call Park features and the call is not retrieved After a specified time the outside call returns to your telephone Callback is a convenient feature for receptionists as it allows them to take messages from outside callers Callback does not...

Page 113: ...ashing of the indicator Callback cannot occur at a telephone that is initializing your system or is in an Administration Configuration or Maintenance session To reconnect with your original caller M7324 and lbl7310 telephones 1 Press the CALLBRCK display button OR Press the line button which the call is on You are connected with the call you originally parked If you have parked more than one call ...

Page 114: ...wer Group Call Pickup Directed can be used to answer the call entering either the secretary s Intercom number or the manager s Intercom number will connect you to the call To use Call Pickup Directed 1 Press Ifeaturelmm OR Press a programmed Directed Pickup 1button The display shows 1P i ck UP Enter the Intercom number of the telephone which is ringing OR Press the Inside Autodial button for the t...

Page 115: ... tone will sound In order for you to pick up a call it must be on a line which is programmed to ring at another telephone in your system this is done by the Installer in Norstar Configuration Call Pickup cannot be used to access Private Lines To use Call Pickup Group 1 Press the Pick up button OR I The highest priority call ringing in the group is answered Priority is as follows l Prime Line if ap...

Page 116: ... sequence of digits that bypass an active Restriction This enables selected lines and telephones to make calls that would otherwise be prevented by Norstar system Administration The maximum length of an Override sequence is 14 characters The maximum number of Overrides in any Norstar system is ten Overrides applied to a telephone set permit calls on any line from that telephone set except where sp...

Page 117: ...t be programmed as Outside Autodial or feature buttons The triangular indicator beside an Inside Autodial button on a CAP Module is ON or OFF depending upon the status of the Norstar telephone which is associated with the Inside Autodial button The indicator is ON When the telephone is active on an inside or outside line OR When a call at the telephone has been put on Hold by another person OR Whe...

Page 118: ... buttons accordingly The diagram below shows the three digit system which ranges from 221 to 268 and 269 to 316 a two digit system ranges from 21 to 68 and 69 to 99 the remainder of the buttons will be blank a four digit system ranges from 2221 to 2268 and 2269 to 2316 I I J If an Inside Autodial number is already programmed on your M7324 telephone or on another CAP Module attached to the telephon...

Page 119: ... switch from pulse to tone dialing When you hang up your telephone returns to pulse dialing Further information about Link Long Tones Pause Run Stop and I Timed Release is provided in this chapter under separate entries for each feature See also Access Signaling for information about using Meridian Norstar telephones to contact remote devices and gain access to alternate telephone carriers Autodia...

Page 120: ... be stored in System Speed Dial codes 01 70 or Personal Speed Dial codes 71 94 As with Autodial buttons Speed Dial codes can store a maximum of 16 characters including a single character F for each press of the Ifeaturel button Centrex features that are used by many people on the system are appropriate for System Speed Dial entries Personal Speed Dial is better for storing features that are tailor...

Page 121: ... Intercom number or programmed name of the telephone To establish a Conference call 1 2 3 4 5 Make or answer the first call Put the call on hold This can be done auto maticqlly by pressing another m or m button or manually by pressing m Dial the second call OR Press the line button of an existing held call When the second call is connected press 1Conf Transl OR Press Ifeaturelpi The display shows ...

Page 122: ... reconnect to the conference press either of the held line buttons Disconnect one party This method of using Conference Transfer allows you to disconnect one of the parties from the Conference Call and remain connected with the other 1 Press the m or llntercoml button of the call that you wish to disconnect 2 The other party is automatically placed on hold 3 Press m to disconnect 4 Press the held ...

Page 123: ...ows you to leave the other two parties conferring while you disconnect from the conference One of the two parties remaining must be inside the Norstar system You cannot connect two outside calls with this procedure To transfer a call to another telephone within your office 1 Establish a conference call 2 Press m OR Press ITRRNSFER 1 M7310 and M7324 telephones only To connect two outside calls 1 Es...

Page 124: ... is stored M7208 Telephone 1 Press mFeatureJI Tm 2 Press q q q or m from the dialpad to adjust the display to the desired level 3 Press OR Press Ifeature OR Wait 15 seconds as above Delayed Ring Transfer DRT Delayed Ring Transfer forwards your unanswered outside calls to a Prime Phone This feature ensures that your outside calls will be answered If one of your outside lines is assigned a Prime Pho...

Page 125: ...t Disturb DND I If you activate DND while you are not active on a call you are in DND mode DND mode suppresses ringing paging announce ments and Ring Again It stops all tones and ringing except Held Line Reminder When the telephone is in DND mode the display will continually show the llo not d i 5 turb 1 reminder message An incoming outside call will cause the line indicator to flash but the call ...

Page 126: ...Call section of this chapter This feature is controlled in the Permissions section of Administration programming Emergency Transfer Power Failure Cut Through This feature provides basic telephone service if the power fails or if a system error occurs A dial or push button single line telephone must be connected to the Key Service Unit KSU This single line telephone acts independently of the Norsta...

Page 127: ...n or m is available for programming features You can program any feature on a memory button whether or not your system supports that feature Pressing a programmed memory button is like pressing the entire feature code manually but easier If the feature is not supported by your system pressing the memory button will cause an error message and tone When you store a feature on a programmable memory b...

Page 128: ...n the M7310 remember to press the shift piYiGzqlntercom button before programming the top half of the dual memory buttons 3 Press EZF and the desired feature code The display shows 1Key pwgrommed 1 To Erase a Feature M7310 and M7324 TeleDhones 1 Press mjmm The display showsIPre5s R k eyl 2 Press the memory button you wish to erase The display shows Enter d i g i ts 3 Press the IOK display button O...

Page 129: ...they must then be the same length For example the Line Pool Access code 2345 can co exist with code 321 but not with code 231 No Intercom number or Line Pool Access code can begin with the numbers 0 or 1 0 is reserved for the Dial Zero Phone and 1 is reserved as the first digit of Retrieve Park codes Symbols such as an asterisk or a pound sign cannot be used in Intercom numbers or Line Pool Access...

Page 130: ...free communication Using Handsfree Mute To make a call 1 Press 71 2 If no line is selected press a free line Once a line is selected the Handsfree Mute microphone is turned ON 3 Make a call While on a regular call 1 Press 1 2 Hang up the receiver and continue your call To mute the microphone 1 While on a Handsfree call press m The display shows Mi crophone muted The indicator flashes beside the I ...

Page 131: ...nnot turn your microphone ON and OFF nor use to select an incoming call If you press while you are active on a headset call your headset microphone turns ON or OFF If you press m while an incoming call is ringing the Handsfree Mute feature selects the line that the ringing call is on and enables your headset so that you can respond to the call The Headset volume can be adjusted using the Volume bu...

Page 132: ...n who has been put on hold to hang up their receiver and continue working while listening for the other person to return to the call To use Automatic Hold While on a call 1 Press another line button OR Press an Autodial button You can return to the first call by pressing its line button You can switch from one call to another using the line buttons To transfer using Automatic Hold While on a call ...

Page 133: ...ough the speaker 3 Listen through the speaker When you are ready to 4 When you are ready to speak lift the receiver speak lift the receiver OR OR press 71 press IJ Held Line Reminder When an outside call is placed on hold two periodic reminder tones are heard until the call is removed from hold Inside calls on hold do not activate this feature Music Tone Silence on Hold for Outside Callers A calle...

Page 134: ...he range of your Intercom numbers will begin at 21 221 or 2221 and end at no more than 44 340 or 2340 They can however be changed by your Installer or Service Representative To use Intercom Numbers 1 Press a free 1 line button The indicator is turned ON A dial tone is heard 2 Dial the Intercom number from the list in the Job Aids chapter of this Guide When dialing is complete Call Identification i...

Page 135: ...nding upon the system your company has purchased The Language Choice feature can be assigned to a programmable memory button using the code IFeatureJmlmolll The memory button can then be used to alternate between the two available languages Label the Language Choice memory button lLanguagel Last Number Redial Last Number Redial saves time when you are trying to reach an outside number that was pre...

Page 136: ...ction of outside lines using Norstar s Intercom lines IFeaturem and a Line Pool Access code or a programmed button For further information see the Line Pools section of this chapter Manual Line Selection Manual Line Selection allows you to select any free or ringing line and to override Automatic Line Selection For example if your telephone is on Do Not Disturb or Call Forward and you see a line i...

Page 137: ...the telephone has line buttons you can either use Line Pools see Line Pools in this chapter or the Answer Group feature see Answer Groups in this chapter Outside Line Access Your Norstar system can have many outside lines The number of telephones and outside lines in your system can add up to as many as 120 Each telephone can have as many lines assigned to it as the system has but for practical pu...

Page 138: ... code for a Line Pool Direct access to that Line Pool is programmed on the button 4 Label the button m To use a Line Pool 1 Press JlntercomJ and dial the Line Pool Access code OR Press ml jW1 and dial the Line Pool Access code OR Press Note Pressing mml or selects a line automatically 2 Listen for the dial tone If there is none the display message provides an explanation 3 Dial the number you wish...

Page 139: ... or Service Representative in the Miscellaneous section of Configuration programming Long Tones If your Norstar system uses Access signaling it may be necessary to transmit Dual Tone Multi Frequency DTMF tones of a longer duration than the standard 120ms short tone duration This is necessary for use with some devices which use tones with a continual long duration such as FAX and message machines T...

Page 140: ... long as is necessary 4 When you are finished end the call OR Cancel Long Tones using one of the methods below To cancel Long Tones without disconnecting your call 1 Press the m button OR Press m The call is placed on Hold and Long Tones is cancelled Long Tones feature is also cancelled if you are using it on an inside call and the person you are calling presses m When Long Tones is cancelled the ...

Page 141: ...age Waiting feature If you respond to a message and your call is picked up at a different telephone by the Call Pickup feature the message you are answering remains on your telephone until you cancel the message or successfully contact the telephone which left the message Each message list can send or store up to four different messages before ITheir I ist ful I ot Your I ist ful II appearson the ...

Page 142: ...lay of your telephone 1 Press Featurel 5 A call is automatically dialed to the person who left the first message The display shows the programmed name of the telephone which you are calling To reply to other messages without replying to the first you must record the name which appears on the display cancel the first message and then use the Reply Message feature To Show a Waiting Message M7310 and...

Page 143: ...tion as in the following example Cclnccl JILL To Show a Sent Message M7324 and M7310 only 1 2 3 4 Press lYj OR Press 1Send Messaae 1 The dism I three display buttons ml IADD ani EXIT Press the messaae is shown If th ssage I i st 1along with the three display buttons ml IADD and EXIT Press the m display button The first or only message is shown If the button label disappears there are no more messa...

Page 144: ... forwards a call to you your telephone display shows the name of the telephone that is calling if it is within your Norstar system or the name of the outside line which the call is on For example if you receive a call on your Private line while you are busy on another line IPRI VATE CCI I I i ng 1appears on your display if the programmed name of that line is PR I URTE The programmed Name or a tele...

Page 145: ...which receives calls when Night Service is ON and a Night Control Phone which turns Night Service ON or OFF for that line You can also control whether or not calls arriving on lines which are in Night Service will drive an auxiliary ringer if one is connected to your system Night Service also allows you to control two system wide features the Night Dial Zero Phone and the Trunk Answer feature For ...

Page 146: ...ial Zero Phone A Dial Zero Phone which is different from the normal Dial Zero Phone can be assigned to lines which use Night Service In order to contact the Night Dial Zero Phone by dialing IO Night Service must be turned ON at the regular Dial Zero Phone If the Dial Zero Phone is changed while Night Service and therefore the Night Dial Zero Phone is ON you must turn the Night Dial Zero Phone OFF ...

Page 147: ...ion of Administration programming On Hook Dialing On hook dialing allows you to dial a call without picking up the receiver To use On Hook Dialing 1 Press a rLine button for a free line 2 Dial a call 3 Listen through the speaker and when the call is answered lift the receiver or press m if equipped The call may be dialed using the dialpad or one of the following Norstar features Autodial Last Numb...

Page 148: ... can page to any specified zone or to all zones at once by using the different Page Zone codes described below The various different options for Norstar paging are as follows l Page General mmlol code l 3 l Page Zone mmm Zone i 6 l Page External rFGiiqmp1 l Page Zone and External ImE Zone l 6 Two different Page Zones may be activated at one time providing that both do not attempt to use the Extern...

Page 149: ...lay buttons M7310 and M7324 telephones only Internal page ISPKRl External page m Both internal and external page If you select q proceed directly to step 5 below OR If you select q lSETSl or q VI the display will show Enter zone Enter the desired zone number l 6 OR Press q m to make a general page Make your announcement by speaking through your receiver OR Press m and speak Express paging method 1...

Page 150: ...uttons Speed Dial codes can store a maximum of 16 characters including a single character F for each press of the button PBX features that are used by many people on the system are appropriate for System Speed Dial entries Personal Speed Dial is better for storing features that are tailored to individual requirements For example a person who regularly places his or her telephone in Call Forward to...

Page 151: ...telephone can be programmed to automatically select ohe of the following line types whenever the receiver is lifted or the m button is pushed l Outside line l Intercom line l Line Pool l None If an outside line or Line Pool has been assigned as the Prime Line for your telephone there is no need to first select an outside line before making a call or using outside Autodial Speed Dial or Last Number...

Page 152: ...tside line has a Prime Phone you can use the following Norstar features to help manage your calls Delayed Ring Transfer DRT transfers your outside calls to the Prime Phone if they are unanswered after a specified number of rings DRT functions only for calls on an outside line which has a Prime Phone assigned to it DRT is turned ON or OFF in Administration programming Do Not Disturb transfers incom...

Page 153: ...rected to the specified telephone whether or not they have already been forwarded to your telephone from another Because a Prime Phone is a backup answering telephone for various lines in your system make sure that you do not forward calls to a telephone at which they will remain unanswered Prime Phone assignment is controlled by your Installer or Service Representative in the Line Data section of...

Page 154: ...ilable Intercom button your call will proceed as a Voice Call on that button In this case both telephones can put the call on Hold If a Priority Call is placed on Hold at either telephone or is transferred it is no longer a Priority Call If the telephone you are trying to contact does not have an available Intercom button your call will proceed like a Page The person you are contacting will only b...

Page 155: ...d to your original call When you accept a Priority Call which places an active call on Exclusive Hold do not end the call yourself If both you and the person who made the Priority Call happen to press m at the same time your active call may be disconnected If you are not active on a call but have Do Not Disturb or Voice Call Deny turned ON a Priority Call to your telephone will proceed immediately...

Page 156: ... 1 appears on your display If not your call is connected When your call is finished press JRlsl To block a Priority Call When a Priority Call attempts to interrupt an active call on your telephone your display shows Pr i or i t y ca I I 1 the indicator beside a programmed m button flashes and the m display button appears beneath the message on M7324 and M7310 telephones 2 Press JDNDI OR Press m M7...

Page 157: ...rivate line as on a public or pool line This feature is controlled by your Installer or Service Representative in the Line Data section of Configuration programming Pulse Tone Dialing Each outside line is assigned either pulse or tone dialing by the Installer or Service Representative in Configuration programming Pulse dialing is the traditional method of dialing used by rotary dial or push button...

Page 158: ...orstar supports the use of up to 100 separate Restriction Passwords The Restriction Password feature code IFeatum or the button can be pressed either before or after selecting a line for your call The Restriction Password feature does not select a line automatically If you do not enter a four digit password within 15 seconds after activating the Restriction Password feature your display shows 1Fea...

Page 159: ......

Page 160: ...Ring Again on No Answer Ring Again on No Answer alerts you when activity next occurs at an inside telephone where there was previously no answer When the activity at the other telephone ends your telephone alerts you Ring Again cannot be used on a call made as a Voice Call _ i To use Ring Again on No Answer 1 While the call is ringing press m OR Press lFeatureln The call is disconnected The displa...

Page 161: ...ry message Ri ng Aga i n ON 1 When the telephone you were calling becomes available you hear an alerting tone 1Ca I I name 1 appears on the display and an indicator beside the I button or an KEG button flashes 3 Press the m display button or the button beside the flashing indicator The Ring Again feature dials the Intercom number of the telephone you wish to contact To cancel Ring Again When Ring ...

Page 162: ...lay shows 1Ri ng type x 1where x is 1 2 3 or4 You hear the selected ring type for two seconds 3 Repeat step 2 until you hear the ring type you prefer 4 Press the display button OR Press the 1 button OR Wait a few seconds The telephone records the last ring type selected I A 5 M7208 Telephone 1 Press IFeatureB You hear one of the ring types for two seconds 2 Press q q q or q on the dialpad You hear...

Page 163: ...by the Installer in the Line Access section of Configuration programming Ring Volume The volume of the ring on a Meridian Norstar telephone can be adjusted either when it is ringing with an incoming call or when ringing is caused by following the procedures below Once adjusted the telephone will ring at the same volume each time until it is adjusted again To adjust Ring Volume 1 Press mlYl 81101 T...

Page 164: ...hs the next press will still dial the sequence after the break point Each Meridian Norstar telephone uses sequences containing break points independently If one telephone is left in a position to dial the sequence after the break point another telephone in the system still dials the first part of the sequence by using the same Autodial button or Speed Dial code Refer to the Centrex and PBX section...

Page 165: ...r of the sequence the extension number you wish to reach Press WI or w The display shows IKcy programmed 1 To use the Autodial button with Run Stop 1 Press the Autodial button The Run Stop feature dials the first half of the programmed number sequence then stops 2 Wait for the recording to prompt you to dial the extension number 3 Press the Autodial button again The Run Stop feature dials the rema...

Page 166: ...umber for each line To save a number 1 Make a call to an outside telephone number 2 At any point during the call press Ifeaturelpim OR Press the 1Saved Number I button Your display shows INumber saved 1and then shows the digits of the number which it has saved To use Saved Number Redial with an outside Prime Line 1 Press IFeaturem OR Press the 1Saved Number 1 button Your display shows the saved nu...

Page 167: ...side call or on an inside call your display willshow NQ number saved and you will hear an error tone Prime Lines is assigned to your telephones by your Installer or Service Representative in the Line Access section of Configuration programming Selective Call Forward Selective Call Forward is a means of using the Do Not Disturb feature to send an incoming call on an outside line to the Prime Phone ...

Page 168: ... If you do not have Personal Speed Dial cards for your office s telephones see your Service Representative to place an order Other Norstar features that also provide convenient access to stored phone numbers are System Speed Dial and Autodial To store Personal Speed Dial codes M7208 1 Press IFeatureKlThe display shows Enter code 2 Enter a two digit code between 71 and 94 The display shows 1Program...

Page 169: ...d i cI I I 2 Enter a Personal Speed Dial code from 71 to 94 The Speed Dial feature selects a line automatically and dials the programmed telephone number Speed Dial System System Speed Dial provides fast access to numbers that are frequently used by everyone in your Norstar Office System This feature allows up to 70 phone numbers to be shared among all your co workers System Speed Dial numbers are...

Page 170: ...ber is prohibited by a system wide Restriction Remove the Restriction or program an Override for this telephone System Speed Dial numbers are assigned for your system in the System Speed Dial section of Administration programming System Settings Norstar provides a feature which allows you to see all of the Configuration and Administration settings for any individual line or telephone While using t...

Page 171: ...This feature uses m 1 and m display buttons in the same way that Administration programming uses the buttons labelled by the Programming Overlay 1 How to check telephone settings The following procedures describe how to check the settings for a telephone in your system If a particular setting does not apply to the telephone you are checking it will not appear on the display of your telephone as yo...

Page 172: ... not calls arriving at an 1 button on this telephone will ring The name is the programmed name of the telephone with which the j iYi Zl button is associated Press NEXTI The display shows L i ne poo I 1 xxx where xxx is the Line Pool Access Code for this Line Pool Press NEXTI The display shows the next Line Pool which is assigned to the telephone Repeat this step until all assigned Line Pools have ...

Page 173: ...hone have been shown Press WI This moves you to the next series of settings for this telephone x OUE i dcs To check Override settings for a telephone Begin with the Set xxx name 1 message on the display and follow the steps below 1 2 3 4 5 Press m The display shows 1L i ne Access Press ml twice The display shows x Overrides where xx is the number of Overrides assigned to this telephone Press ISHOW...

Page 174: ...the telephone is assigned or is N 0ne Press WI The display shows IPage if that feature is turned ON in Administration The x indicates the number of the Page Zone to which the telephone is assiuned Press m Thedisplayshows Iflux Ringer with a Y Yes or N No to indicate if calls at this telephone wili drive thk Auxiliary Ringer Press j FEC The display shows Forward no answrl To check the Forward No An...

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Page 176: ... ON for this line Press m The display shows 1Pr i me set xxx 1 The number xxx is the Intercom number of the Prime Phone assigned to the line or is None Press This moves you to the next series of settings for this line 1x Res tr i c t i ens 1 Restriction settings for an outside line I Begin with the I L i ne xx name 1 message on the display and follow the steos below 1 Press m The display shows IL ...

Page 177: ...name 1 message on the display and follow the steps below 1 2 3 4 5 6 7 Press SHOW The display shows 1L i ne data Press m three times The display shows INight service 1 Press m The display shows INi ght ctr I xxx 1 where xxx is the Intercom number of the telephone at which Night Service for this line can be turned ON or OFF or is None Press m Thedisplayshows INight ring xxx1 where xxx is the Interc...

Page 178: ... Date is 1 Jan 1989 1 OO am at the time of initial installation Jan 1 1 OO am If your Norstar system suffers a power interruption the Time and Date display stops then resumes counting when power is restored The difference between the displayed time and the actual time is the length of the power interruption The English Time and Date display is in 12 hour format with am or bm following the time Alt...

Page 179: ...s to transfer calls rl Transfer rEaiiiqplm Transfer using Conference Transfer using Hold mm 0 Transfer provides two ideal means of transferring an outside call to someone else in your office The fastest method Transfer without Announcement transfers an incoming call directly to a co worker s telephone If there is no answer the call returns to ring at your telephone The second method Transfer with ...

Page 180: ...shing line indicator on his telephone Otherwise you can return to the caller and take a message or explain that the other person is unavailable Transferring a call to someone in your office The following procedures show how a call can be transferred using the methods described above Transfer without Announcement While on a call 1 Press lTransferl OR Press Ifeaturelml0 OR Press m M7324 and M7310 te...

Page 181: ...all To cancel Transfer This feature works only with the Transfer with or without Announcement feature 1 While you are attempting to transfer a call ITransfct to 1 or Announce to appears on the display At this point you can cancel the transfer 2 Press the display button or the line button with the flashing indicator for the call you were attempting to transfer You are automatically reconnected to t...

Page 182: ...or proceed with other calls Transferring an outside call to another outside party While on a call 1 2 3 4 5 6 Put the first call on hold by pressing the lj K button or selecting another line Automatic Hold Call the person to whom the first call will be transferred Wait until the call is answered before going to step 3 Press m OR Press Feature Press the line button of the held call To remove yourse...

Page 183: ...ated a Callback call will be directed to the Prime Phone after a specified number of rings if the original telephone does not answer If a Callback line is not answered at the Prime Phone within three minutes the outside call is disconnected Do Not Disturb if it is turned ON at the transferring telephone cancels the ringing for a Callback call but not the flashing of the indicator Callback cannot o...

Page 184: ...mmediately connected This feature is controlled in the Night Service section of Administration programming Voice Call The Voice Call feature allows you to make a voice announcement or begin a conversation through the speaker of another telephone in your system The person you call will hear an alerting tone followed by your voice If Handsfree Answerback is active at the called telephone the person ...

Page 185: ... is activated when a Voice Call occurs A tone is given every 15 seconds to remind you that the microohone remains ON until vou pick up the receiver or oress m to acknowledge the call Handsfree Answerback is controlled by the System Coordinator in the Permissions section of Administration programming Voice Call Deny This feature prevents a telephone from receiving Voice Calls All incoming inside ca...

Page 186: ... component press either end of the volume button until the correct level of sound is reached lower volume 14 l higher volume Refer to the Ring Volume section of this chapter for a separate procedure to adjust this feature Wall Mounted Telephones All Norstar Telephones can be mounted on a wall Contact your Installer or Service Representative to have any telephones in your system wall mounted System...

Page 187: ...n chapters of this Guide Programmed line and telephone names that appear in the display messages are listed as n amB messages beginning with n am e are located at the end of the alphabetical listing The arrangement of information is as follows Message Feature s in which the message occurs Explanation of the message and possible suggestions Recess denied Administration You have attempted to access ...

Page 188: ...one is no longer in Do Not Disturb mode Rllow voice call Cancel Voice Call Deny This temporary message indicates that the telephone will accept Voice Calls Voice Call Deny is no longer activated Rlready joined I Call Identification Your telephone is already connected to the telephone you are trying to call Check your active line and Intercom buttons and use the existing connection for your call Ca...

Page 189: ...essage indicates that the call has been successfully transferred Cal I name Ring Again This prompt asks whether or not your telephone should dial the number of the telephone indicated name is the programmed name or Intercom number of another telephone within the Norstar system ICalling Set xxx l Call Identification This prompt shows the set number of the telephone within the Norstar system that is...

Page 190: ...ed Can t ring again Ring Again The call you have made will not allow the Ring Again feature for example an outside call or your telephone has no active call Use Ring Again only on inside calls when the telephone you are calling is busy not answering or when all lines are in use In any other situation the call must be attempted later Ring Again to an Answer Group The telephone you are attempting to...

Page 191: ... Group Call Pickup Groups are defined under Permissions in Administration programming Line Pools Your telephone does not have access to the requested Line Pool Your Installer or Service Representative can assign telephones in your system to the required Line Pools in the Line Access section of Configuration programming Priority Call Your telephone is not permitted to make Priority Calls due to Adm...

Page 192: ...our telephone is in Do Not Disturb mode ON0 from name Do Not Disturb This message appears on a Prime Phone when it receives a call forwarded from a telephone using the Do Not Disturb feature DND transfer Do Not Disturb This message appears on a Prime Phone when a call forwarded from a telephone using the Do Not Disturb feature has the highest call priority IIRT line x Delayed Ring Transfer This me...

Page 193: ... zone Page This message prompts you to enter the number of the Page Zone on which you wish to broadcast after activating the Page Zone feature Feature timeout Restriction Passwords The 15 seconds allowed for you to enter the four digit password have elapsed Enter the feature code again and remember to enter the Restriction Password immediately Forward denied Call Forward An incorrect Intercom numb...

Page 194: ...must reconnect to the call before you can park it Held by name Held Line Reminder This message appears on the Prime Phone if an outside call is held on any telephone in the system for more than two minutes The message shows which telephone placed the call on hold and is accompanied by a Held Line Reminder tone Held call Held Line Reminder This temporary message appears on the display of both the t...

Page 195: ...essage appears on your display while your telephone is being tested in a Norstar Maintenance session In use name Administration Another telephone in your system specified by n a me is presently using Norstar Administration or Configuration Locate and use the telephone which is being used or wait until Norstar Administration or Configuration is no longer in use Invalid code Call Park Retrieval You ...

Page 196: ...range of your system has been dialed Invalid password Restriction Passwords You have entered a password which is not programmed in your system See your System Coordinator for a list of the passwords which you are permitted to use Invalid zone Page You have entered a code which is not between 1 and 6 the possible Page Zone choices Enter a valid Page Zone and attempt your page again Line denied I Pr...

Page 197: ... making an outside call Automatic Line Selection This message appears when the receiver is picked up or when the Handsfree Mute button is pressed if the telephone has the Automatic Line Selection feature assigned Line x calling Call Identification This message shows the number of the line that an incoming external call is using This message only appears when the call would not normally ring at the...

Page 198: ...ay it indicates that a Maintenance test is currently being performed on your telephone set or lines Make call first Call Duration Timer No call has been made since the last power interruption since your telephone s clock was last stopped Priority Call You have attempted to activate the Priority ringing or busy tone on the line Wait until you hear ringing or a busy signal before activating Priority...

Page 199: ...act is not in service Contact the person who has an Answer button for this telephone and leave a message You can use the System Settings feature to determine which telephone in your system has an I button for the telephone you are trying to reach Message for you Messages Message Waiting This display indicates that there is one message recorded in your Message Waiting list Message to Messages Send ...

Page 200: ...ckground Music feature has been turned OFF Music ON Background Music This temporary message indicates that music can be heard through your telephone speaker when no call is in progress Need Handsfree Headset This message indicates that Handsfree Mute is not programmed for your telephone In order to use a Headset make sure the Handsfree Mute feature is turned ON in the Permissions section of Admini...

Page 201: ... No call answered Answer Groups This message appears if you press your m button when there is no call ringing at the telephone associated with that button No call on xxx Call Park Retrieval There was no call parked on the Retrieve Park code you have entered Enter the correct code to retrieve the parked call No call to park Call Park You have attempted to park a call when there are no calls at your...

Page 202: ...r not defined Select a line manually Handsfree Mute No line has been selected Select a line manually No messages Messages Cancel Message Waiting There are no messages in your Message Waiting list This display appears for this reason on the M7208 telephone only Messages Cancel Sent Message You have not sent any messages Messages Show Message There are no messages waiting on your telephone l No numb...

Page 203: ...in Do Not Disturb mode l the telephone has Voice Call Deny turned ON The call proceeds automatically as a regular ringing call Try your Voice Call later after the condition that prevented the Voice Call has been removed or use Priority Call to make a forced Voice Call if this feature is permitted at your telephone in Administration programming No voice calls I Voice Call Deny This temporary messag...

Page 204: ... or has been disconnected Priority Call You have attempted to contact a telephone which is busy in an Administration or Configuration session Wait until the telephone is free or use the Page feature to contact the person you are trying to reach Transfer Callback The telephone to which you are trying to transfer a call is out of service Notify your caller that the connection cannot be made at this ...

Page 205: ...Use another line to make your call or wait until the Maintenance session is over Page choice 1 Page When you activate Page General m 6 0 this message asks you to press m m or q on the dialpad or use the display buttons provided by the system to specify the zone in which your page will be heard q internal FFEj q external WI q both internal and external m Page timeout Page The two minutes allotted f...

Page 206: ...ce Transfer I This message prompts you to press the line button of the call on hold in order to connect it to your conference call Priority call Priority Call This message appears on your telephone display while you are connected on a Priority Call Priority denied Priority Call You have attempted to place a Priority call to an Answer Group in which the destination telephone is not connected Contac...

Page 207: ...ll allow you to dial your call Ring again Autodial Inside On the M7324 and M7310 telephones this message asks whether you want to set the Ring Again feature when you cannot get through on a particular inside call The message appears on the display of an M7324 or M7310 telephone if you press m while you hear either ringing or a busy signal on an inside call The message is accompanied by the display...

Page 208: ...ot automatically select a line Send message Autodial Inside This message asks whether you wish to send a message to a co worker who is not able to take your call Speed dial Speed Dial This message appears before you dial the Speed Dial code for a given number Testing I ine xx Maintenance This temporary message indicates that Line x x will be tested in a Norstar Maintenance session after approximat...

Page 209: ...party from the conference call before attempting to use the Long Tones feature Transfer denied Transfer You have attempted to transfer an outside call to an outside party while someone elso is trying to place you in a conference call thereby preventing you from transferring the call Transfer to Transfer This message prompts you to enter the Intercom number or press the Autodial button of the telep...

Page 210: ...telephone s list of sent messages is full Cancel one of the messages you have sent if possible or wait until you have received a reply to another message Your number Call Identification You have dialed the telephone or Intercom number of the telephone you are using name Call Identification This message shows you are connected digits the name of the telephone in your office with which All features ...

Page 211: ...sage appears on a Prime Phone to indicate that an incoming call is a forwarded Callback Call from an unretrieved Call Park Delayed Ring Transfer This message appears on the display of a Prime Phone when a Callback call is transferred to the Prime Phone by the Delayed Ring Transfer feature x name called Messages This message shows the name of a co worker who has sent you a message The x represents ...

Page 212: ...ce This is a warning that the Night Ringing Phone is in Call Forward which transfers the Night Service function to the destination telephone name hung up Transfer This message indicates that the party you have attempted to transfer has hung up before the transfer was completed name no reply 1 Transfer Callback This message indicates that the call you attempted to transfer was not answered at the d...

Page 213: ...ives at the manager s telephone The first na me 3 shows the name of the caller s line or telephone the second n ame shows the name of the manager s telephone The I symbol indicates the direction of the call the first name placed the call to the second name Callback Call Park and Transfer When a Callback from a parked call is forwarded to another telephone this message shows the name or number of t...

Page 214: ...mber of the telephone which is forwarding its calls to you Transfer This message shows the names or line numbers of the call you are transferring and the party to whom you are transferring the call i name h mm ss Call Duration Timer This message on any telephone shows the length of that telephone s most recent call in hours minutes and seconds If the call was an inside call c name represents the n...

Page 215: ...istrationprocess CHFlNGE The underlinedwords in capital letters appear on the second line of the M7321 and M7310 displays The actual buttons are locatedbeneath the display panel I I The bold boxes representthe main headingsin NorstarAdministration Boxesof normalthicknessrepresentthe sub headingsand display messages which appear in Norstar Administration I Boxeswith roundedges representinstructions...

Page 216: ...y within the system but do show clearly how the various headings and sub headings are connected For more complete procedure flow charts see the pages of this chapter which follow On the diagram below the ml arrow which follows the 4 Re5trictinns 1heading leads into the 1 5 Overrides heading which begins the diagram on the opposite page Administration Overview Flow Chart System Coordinator Guide ...

Page 217: ...Flow Charts 227 Administration Overview Flow Chart continued System Coordinator Guide 2 ...

Page 218: ...star Administration you must enter the correct entry code Ifeaturel l and the correct password if one has been previously programmed for your system The following flow chart shows the procedures for entering Norstar Administration System Coordinator Guide ...

Page 219: ...nship between the various display messages which appear in the System Speed Dial section of Norstar Administration t START HERE j l Sys speed dial Show Baik 04 DDDDDDD Nei enter telephone numbers from dial pad I Back 05 EEEEEEE I Ba k Next 70 2222z22 System Coordinator Guide i ...

Page 220: ...k Show set _ _ ii NM enter intercom i number from dial pad Srt 243 name Next CHRNGE i set 243 name Set 243 h Next enter letters I from dial pad I Back t set 244 name Next 6 d Back 1 Ed i I set xxx name XXX representsthe highestpossible Intercomnumberin your system CONTINUETO Next i 3 Time ond Date sameas Setnames above but Line numbersappearInsteadof Set numbers System Coordinator Guide ...

Page 221: ...ws the procedures for changing the time and the second flow chart shows the procedures for changing the date Time Flow Chart fc START HERE 3 t W 3 Time and date 1 L Show I Back or Heading 1 Time 1 00 ding Ba I Next Minutes 00 1 1 Minutes 1 4enter the minutes 7 Next Minutes 15 oate 1 Jon 89 1 Next AM j II the hour is less than 13 JEnglish language only F CHANGE AM PM continuedon nextpage System Coo...

Page 222: ...232 Flow Charts Time and Date continued Date Flow Chart Time 1 OO t nay 14 System Coordinator Guide ...

Page 223: ...inistration e 4 Restrictions Show 4 41 0 xt Back or Heading jj Nlext I f eatling Back i I f RDD I i ed lines Back Next 30 Next 4 Shy Heading Back I See Copyingin Administration CHANGE N V N t XXX N Rppl ied to sets I I Show Sameas for Appliedto Lines above Next i XXX represents the last programmed or default restriction IDthetable 5 Overrides I System Coordinator Guide i ...

Page 224: ...n of Norstar Administration I 1 I Show Backor Heading t Table entries l 1800 8 Next 7 jj Next c Heading I Heading Sack m c See Copyingin AdminIstration iZ 1800 N Sack Next CHRNGE N V Nkvt xxx N _ Back 4 1 Show Sameas for AppliedtoLines above 7 6 Permissions I XXX representslhe last programmed or default overridem thetable System Coordinator Guide ...

Page 225: ...tar Administration 7 6 Permissions t Show Backor Headlna Show set _ copy 2 entersetnumber t See Copying inAdmlnlstratlon Back Next 4 7 fiight Service FUI I Handsfree N t Next B k Sack t Page zone 1 Next i 1 S k Rux Ringer N 7 dialpad Jv v v if YX YX is ifxxxxisan T NolIe Foroard to YYY I Sack Priorltg call N Next Next Forward dclou 3 System Coordinator Guide i ...

Page 226: ...display messages which appear in the Night Service section of Norstar Administration CHRNGE V N CHRNGE EnterIntercomnumber Administration Next Entertwo digit Night ctrl 221 Next Night ctrl _ enterIntercom number CHRNGE Night rinq I Next Back Night aux ring V I I CHRNGE V N System Coordinator Guide i ...

Page 227: ... Show f I I Password erased temporary display VVVVVV t k enter Incorrectdigits correct digits and and m 1 I Pswd not changed temporary display elm tone I Re enter zi z222 Password changed temporary display k enter vvvvvv tion pswd Show pad 4 enterdialpad digits orpress Next Psud 1 enternewpassword fromdial pad 4digits Pswd 1 2222 4 Next Pswd 1 VVVV t Sys speed dial system Coordinator Guide ...

Page 228: ...ons and Overrides Copying Lines When you copy Restrictions and Overrides from one line to another all the Restrictions or Overrides from the original line are copied to the new line If you wish to copy only a few restrictions or overrides you must apply the individual restriction or override to the line using the Applied to lines sub heading under the appropriate heading in Norstar Administra tion...

Page 229: ...pply the individual restriction or override to the telephone using the Applied to sets sub heading under the appropriate heading in Norstar Administration The following flow chart shows the relationship between the various display messages which appear as you use the Copy feature in the Restrictions and Overrides sections of Norstar Administration I copy I Heading 1 A Bik 3 digits XXX I Heading L ...

Page 230: ...e are copied to the new tele phone To program individual permission settings you must set each individual feature in the Permissions section of Norstar Administration The following flow chart shows the relationship between the various display messages which appear as you use the Copy feature in the Permissions section of Norstar Administration Show set I A copv 3 digits YYY temporary display Syste...

Page 231: ...opied to the new line If you wish to copy only a few of the settings you must program them individually for each line The following flow chart shows the relationship between the various display messages which appear as you use the Copy feature in the Night Service section of Norstar Administration z i q temporary display System Coordinator GI IiAn ...

Page 232: ...umber 1 6 See the accompanying Job Aid for a list of your co workers assigned Page Zones OR Press on the dialpad or m M7324 and M7310 telephones only to make an announcement to all Page Zones Make your announcement by speaking through your receiver OR Page Zones 3 4 5 To 1 2 3 4 Make your announcement Press I and speak make a Page announcement Press LXG Select one of the following dialpad codes BY...

Page 233: ...Job Aids 255 l In the columns below each numbered Page Zone record the Intercom Set number and programmed name of each telephone within that zone S ystem Coordinator Guide ...

Page 234: ... Aids Pickup Groups l In the columns below each numbered Pickup Group record the Intercom Set number and programmed name of each telephone in that Pickup Group Continued on next page System Coordinator Guide z ...

Page 235: ...Job Aids I 257 1 z i Pickup Groups continued System Coordinator Guide ...

Page 236: ...e ON your caller s voice may be cut off if you both speak at the same time To prevent a possible echo keep the area around your telephone free of papers and other objects which might screen your microphone Turning down your microphone volume using the Volume bar below the telephone dialpad will also help prevent echo Always tell the person or people to whom you are speaking that you are using Hand...

Page 237: ...ports more than 25 outside lines photocopy this page as a master copy l Default settings are printed in large bold type T r CIt 1 k o t 1 5 wc r Y 1 Yes Night 0 set 2211 21 221 or 2221 No Other r es Nn r es NQ r es NQ Yes NQ Yes HQ System Coordinator Guide ...

Page 238: ...0 JJob Aids 8 Passwords Rdmin password 6 digits or less Restriction pswdl 4 digits only Record your system s Restriction Passwords in the following chart continued on next page System Coordinator Guide i ...

Page 239: ...Job Aids I261 SystemCoordinator Guide ...

Page 240: ...on programming Auxiliary Ringer This is a separate external telephone ringer or bell It is typically mounted on a wall and is louder than a regular telephone so that it can be heard over a wide area It can be programmed to ring when a line section 1 Line Data of Configuration a telephone section 6 Permissions of Administration or both ring or when Night Service section 7 Night Service of Administr...

Page 241: ... that telephone before taking the call Call Pickup Directed is activated in section 3 Call Handling of Configuration programming Callback Callback occurs at a telephone which attempts an unsuccessful Transfer or Call Park for an outside call After a specified period of time an unanswered call returns to the telephone which originally made the Transfer or parked the call CAP Module The CAP Module p...

Page 242: ... short line which appears on the telephone display to indicate that digits or letters can be entered using the dialpad Date See Time and Date Data Terminals Devices which can be used to transfer data instead of only voice as with a telephone The settings for these devices are not programmed with Configuration or Administration programming Default Setting This is a feature setting which is in effec...

Page 243: ...ton DRT Delay The number of rings before a Delayed Ring Transfer occurs This is assigned in section 3 Call Handling of Configuration programming DRT to Prime See Delayed Ring Transfer to Prime Emergency Telephone A single line telephone also referred to as a 500 2500 telephone that becomes active when there is no power to the Key Service Unit Expansion Cartridge The Expansion Cartridge allows Expa...

Page 244: ...de feature is assigned in section 3 Call Handling of Configuration programming Overlay See Norstar Programming Overlay Svstem Coordinator Guide Overrides These are selected exceptions to the call Restrictions placed on lines and telephones There is a system wide maximum of IO Overrides A telephone caller may for example be prevented from dialing numbers which start with the digit I but may have an...

Page 245: ...essing the button This line is called the Prime Line and is assigned in section 2 Line Access of Configuration programming Prime Set Prime Phone This telephone provides backup answering for incoming calls on outside lines The Prime Phone is typically used by a receptionist Special features which redirect the unanswered calls are available at a Prime Phone such as Delayed Ring Transfer and Held Lin...

Page 246: ...all Handling of Configuration programming Restriction Index Number A number between 1 and 30 which identifies a Restriction Restrictions Preselected telephones and lines may be restricted from dialing certain telephone numbers such as long distance directory assistance and other toll calls Restrictions are defined and assigned to certain lines or telephones in section 4 Restrictions of Administrat...

Page 247: ... 2500 ft from the Key Service Unit Station Module SM An Expansion Module that provides the Norstar system with access to 16 more telephones Up to six of these Modules may be installed with the use of a six port Expansion Cartridge System Coordinator This is the title assigned to the person responsible for Norstar Administration programming and the training of co workers on the Norstar system Syste...

Page 248: ...tem on any line that has Night Service activated Trunk Answer is assigned in section 7 Night Service of Administration programming Trunk Cartridge TC A cartridge that is inserted into the Trunk Module and provides the connection to outside lines Up to three cartridges can be used in one Trunk Module Each cartridge can support four outside lines Trunk Module TM An expansion module that provides the...

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