NCR RealPOS 25 User Manual Download

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USER GUIDE

NCR RealPOS 25

(

7610

)

POS

Release 2.0

B005-0000-2017
Issue D

Summary of Contents for RealPOS 25

Page 1: ...USER GUIDE NCR RealPOS 25 7610 POS Release 2 0 B005 0000 2017 Issue D...

Page 2: ...erms and conditions of an agreement you have with NCR NCR s copyright notice must be included It is the policy of NCR Corporation NCR to improve products as new technology components software and firm...

Page 3: ...e technician Fuse Replacement Warning For continued protection against risk of fire replace only with the same type and ratings of fuse Attention Pour pr venir et vous prot ger contre un risque de feu...

Page 4: ...d in accordance with all local codes and ordinances Do not modify the plug provided if it will not fit the outlet have the proper outlet installed by a qualified electrician Improper connection of the...

Page 5: ...ons 5 Operator Controls 8 Power Switch 8 Power and Disk Activity LEDs 9 LED Diagnostic Indicators 9 Label Locations 10 Power Management 11 G3 Mechanical Off 11 G2 S5 Soft Off 11 G1 Sleeping 11 G0 Work...

Page 6: ...e Routing 37 Customer Display Configuration 39 Installing a Keyboard and Mouse 40 Connecting AC Power 42 Power Supply Bracket 43 Table Top Stand w Power Supply Enclosure 43 Disconnecting the Power Cab...

Page 7: ...ures 78 Verifying the Calibration 83 Chapter 4 BIOS Setup Entering Setup 85 How to Select Menu Options 85 Restoring Factory Settings 85 BIOS Default Values 86 Main Menu 86 Advanced Menu 86 Security Me...

Page 8: ...erface 107 Command Codes 108 User Defined Character Definition 08h CODE Byte1 Byte5 108 Character Table Select 09h TABLE CODE 109 Clear Display 12h 109 Luminance Control 11h LUMINANCE 109 Cursor Posit...

Page 9: ...ix Revision Record Issue Date Remarks A Oct 2010 First Issue B Aug 2010 Release 1 1 C July 2012 Updated Solid State Optimization chapter D June 2013 Release 2 0...

Page 10: ...x...

Page 11: ...conserve valuable space at the Checkstand To complete your POS solution choose from NCR s extensive line of peripherals including printers displays keyboards and scanners The NCR RealPOS 25 enables y...

Page 12: ...State Drive Memory one slot 1GB Std 2GB Max High speed 10 100 Mb Ethernet Four USB Ports 2 USB 5V 1 Powered USB 24V printer 1 Powered USB 12V Four Serial ports DB9 3 Powered RS 232 selectable 0 5 12V...

Page 13: ...Keyboard through a Y cable USB Ports One 12V USB Power port Two Type A USB Connectors One 24V USB Power port Note For security purposes individual USB ports can be disabled in the BIOS at Chipset PCH...

Page 14: ...s Windows 7 Professional SLEPOS11 SLEPOS11 SP1 POSReady 2009 POSReady 7 Graphics The Motherboard has integrated graphics on board PCI Express x16 graphics adapters are not supported Output ports Dual...

Page 15: ...tor in its class and offers versatile configuration and mounting options Choose from NCR s extensive line of peripherals including printers displays keyboards and scanners The RealPOS 25 provides flex...

Page 16: ...e configured with a 6 5 inch 12 1 inch or 15 inch NCR LCD or an NCR 2x20 Customer Display The displays can be integrated with the terminal or connected remotely Below are examples of how the customer...

Page 17: ...Product Overview 1 7 Note Touch Customer Displays are NOT supported via 7610 K452 and 7610 K453...

Page 18: ...1 8 Product Overview Operator Controls Power Switch The power switch is located behind the Cable Cover...

Page 19: ...ew 1 9 Power and Disk Activity LEDs The Power and Disk Activity LEDs are located on the front of the unit LED Diagnostic Indicators See Diagnostics on page 1 for more information about the LED Diagnos...

Page 20: ...y COA label is included if the terminal is ordered and shipped with a pre installed Microsoft Operating System There are two types of Microsoft COA stickers Depending on the Microsoft Operating System...

Page 21: ...arge latency in order to return to the Working state The system s context will not be preserved by the hardware The system must be restarted to return to the Working state It is not safe to disassembl...

Page 22: ...e When the terminal resumes from an S3 state all the USB devices re enumerate This causes speaker tones as if they were disconnected and then reconnected This does not present a problem and the USB de...

Page 23: ...wer Consumption 37 24 2 1 1 Wake Options Power Switch N A Y Y Y Y PS 2 Keyboard N A Y Y N N PS 2 Mouse N A Y Y N N USB Keyboard N A Y Per O S N N USB Mouse N A Y Per O S N N LAN magic packet N A Y Y Y...

Page 24: ...n LAN In order for Wake on LAN to function the Network driver must be enabled factory default The procedure for enabling the driver depends on which operating system you are using Windows 7 1 Computer...

Page 25: ...Right click Intel R Ethernet Connection J217 LM Properties 4 Under the Power Management tab Wake on Magic Packet and Wake on Pattern Match and Wake on Magic Packet from power off state option boxes sh...

Page 26: ...ping state the processor does not execute any instructions Each processor sleeping state has a latency associated with entering and exiting that corresponds to the power savings In general the longer...

Page 27: ...guration RGBW Rectangle LCD Backlit Technology LED Backlit Native Format 1024x768 262 144 colors RGB 6bits color depth or greater Viewing Direction 12 o clock 50K hour minimum backlight life at rated...

Page 28: ...h LCD Technology TFT Pixel Configuration RGBW Rectangle LCD Backlit Technology LED Backlit Native Format 1024x768 262 144 colors RGB 6bits color depth or greater Viewing Direction 12 o clock 50K hour...

Page 29: ...ch LCD Display The 5982 LCD Display is a terminal powered color 6 5 Inch VGA LCD Features 5 inch VGA Monochrome LCD 640 x 480 VGA Contrast Control LED Back Light Keyboard Mount Low Post Table Top Moun...

Page 30: ...LCD CG1 There are four post options available in 4 inch increments Features 2x20 Character Liquid Crystal Display LCD LCD Technology Advance Black Nematic ABN True white on black LED display Sealed a...

Page 31: ...ace can be physically connected at a time The display communicates via the interface that is connected to it Mounting Options Table Mount 4 in Post Table Mount 8 in Post Table Mount 12 in Post Table M...

Page 32: ...supports the following NCR 5932 Keyboards NCR 5932 222x 64 Key PS 2 POS Keyboard NCR 5932 5xxx USB Big Ticket Keyboard NCR 5932 65xx PS 2 Compact Keyboard NCR 5932 66xx USB Compact Keyboard Keyboard P...

Page 33: ...trix and other POS specific functions such as keylock speaker system status indicator and magnetic stripe reader MSR This 5932 keyboard also has a USB port to connect a Scanner or other USB device Fea...

Page 34: ...d is a multifunctional keyboard that is two keyboards built into one The keyboard consists of two major sections 32 key Point Of Sale Keyboard PC type Alphanumeric Keyboard The keyboard includes the f...

Page 35: ...d is a multifunctional keyboard that is two keyboards built into one The keyboard consists of two major sections 32 key Point Of Sale Keyboard PC type Alphanumeric Keyboard The keyboard includes the f...

Page 36: ...ints on a variety of single or multiple part forms There is not journal as it is kept electronically by the host terminal The printer can connect through a USB port or a serial port It can receive pow...

Page 37: ...232C or USB communication interface The receipt station uses thermal printing technology Therefore there is no ribbon cassette to change and paper loading is extremely simple Printing on single or mul...

Page 38: ...able printer The printer can connect through a USB port or a serial port It receives power from the 24V connector on the terminal or from an external power supply Features Print speed up to 90 lines s...

Page 39: ...rough a USB power cable The NCR 7198 Printer is a fast quiet relatively small and very reliable printer with front and back printing on the receipt paper capability The printer can connect through a U...

Page 40: ...1 30...

Page 41: ...RealPOS 25 near an electrical outlet that is easily accessible Use the power cord as a power disconnect device Do not permit any object to rest on the power cord Do not locate the RealPOS 25 where th...

Page 42: ...2 32 Hardware Installation I O Panel Note The RS232 D port is used by the Integrated 2x20 Customer Display if present Otherwise this port can be added to the I O Panel with the 7610 K412 Port kit...

Page 43: ...document describes how to install the terminal on the Table Top Stand For the other mounting options see the associated kit instructions 1 Unpack the terminal in the desired location 2 Lay the termina...

Page 44: ...2 34 Hardware Installation Installing the Table Stand 1 Install terminal on the Table Top Stand a Install the mushroom studs 2 on the back of the terminal...

Page 45: ...2 35 b Align the Mounting Studs on back of the terminal with the Mounting Slots in the Table Top Stand c Insert the studs into the slots and slide terminal down slightly d Secure the stand with the c...

Page 46: ...tion 2 Open the Terminal Cable Cover Press the tabs 2 that latch the cover closed and pivot the cover open 3 Connect the peripheral cables to Connector Panel located under the Terminal Cable Cover on...

Page 47: ...Hardware Installation 2 37 Cable Routing Cables are routed out the opening in the Terminal Cable Cover and down through the Terminal Stand...

Page 48: ...2 38 Hardware Installation 1 Remove the Stand Cable Cover by pressing the button detents on the sides of the cover and then pivoting the top away from the stand...

Page 49: ...the Cable Strain Relief and over the Cable Guide as shown below 3 Replace the Stand Cable Cover Customer Display Configuration If configured with a Customer Display the cables are routed from the bot...

Page 50: ...Installing a Keyboard and Mouse The 7610 supports USB and PS 2 type keyboards Only USB mice are supported See the following examples of supported configurations USB Mouse and USB Keyboard PS 2 Keyboar...

Page 51: ...Hardware Installation 2 41 Note PS 2 Extension Cables cannot be used with a PS 2 Keyboard that has a Glide Pad USB Keyboard w Glide Pad...

Page 52: ...that is shipped with the terminal Use of other power bricks may cause damage to the unit 1 Connect the Power Supply cable to the DC Power connector on the terminal 2 Connect the AC Power Cord to the...

Page 53: ...pply on a vertical surface or under a table top see the Wall Mount Power Supply Bracket Kit Instructions 7610 K310 Table Top Stand w Power Supply Enclosure An optional stand is available that has an e...

Page 54: ...Power Cable connector locks into position when connected to the terminal and cannot be removed by simply pulling on the cable You must grasp the connector and slide the outside housing out from the te...

Page 55: ...Printer The printers can connect to a USB connector or an RS 232 connector USB Installation Connect the Powered USB Printer Interface Cable to the USB Connector and Power Connector on the printer and...

Page 56: ...the printer and to a non powered RS 232 connector on the terminal Note The factory default setting for the RS 232 ports is powered See the Appendix Powered Serial Port Settings 2 Connect the Powered...

Page 57: ...2 47 NCR RealPOS 5943 12 inch LCD Cable Connections The 5943 LCD Monitor receives video through the VGA or DVI interfaces Power is received from the terminal using a USB Power cable Cable Connections...

Page 58: ...2 48 Hardware Installation Cable Connections Using DVI Interface...

Page 59: ...2 49 NCR RealPOS 5943 12 inch LCD Cable Connections The 5943 LCD Monitor receives video through the VGA or DVI interfaces Power is received from the terminal using a USB Power cable Cable Connections...

Page 60: ...2 50 Hardware Installation Cable Connections Using DVI Interface...

Page 61: ...eives video through the VGA or DVI interfaces Power is received from the terminal using a USB Power cable Cable Connections Using VGA Interface 32035 VGA VGA 497 0435044 1m 1416 C972 0009 497 0435045...

Page 62: ...2 52 Hardware Installation Cable Connections Using DVI Interface...

Page 63: ...Hardware Installation 2 53 Installing a 5982 6 5 Inch LCD 1 Remove the Base from the Display 2 screws...

Page 64: ...p through the bottom of the Base and connect them to the Display Note The power cable can be either an External Power Supply or a Powered USB cable 3 Install the Base to the Display 2 screws 4 Route t...

Page 65: ...Hardware Installation 2 55 External Power Supply a Connect the VGA cable to the VGA port on the host terminal b Connect the AC Cord to the Power Supply c Connect the power cable to an AC source...

Page 66: ...2 56 Hardware Installation Terminal Powered a Connect the Power Cable to the Powered 12V USB port on the host terminal...

Page 67: ...Hardware Installation 2 57 Installing an NCR 5976 Customer Display There are four different length posts available in four inch increments...

Page 68: ...hole if necessary 3 If you are installing with a post greater than 215 mm 8 5 in secure the Base Plate with screws 4 that are provided 4 Connect the Interface Cable to the Display Module a Remove the...

Page 69: ...Hardware Installation 2 59 5 Route the Interface Cable through the Post 6 Assemble the Post components 7 Connect the Display Cable to the terminal...

Page 70: ...default settings for the COM1 and COM2 ports are powered by default To change a port to non powered see the Powered Serial Port appendix Configure the terminal serial port as follows 9600 baud 8 data...

Page 71: ...e same video data displayed on both displays or an extended desktop the desktop spans across both displays The dual mode is configured using the Intel Graphics Media Accelerator control panel 1 Power...

Page 72: ...down menu select Extended Desktop 3 Select PrimaryDevice Monitor or Digital Display This display has the Start button and Taskbar 4 Select SecondaryDevice Digital Display or Monitor This display is t...

Page 73: ...Hardware Installation 2 63 5 Select Apply 6 Select OK within 15 seconds to accept the new settings 6 Select OK to close the Control Panel...

Page 74: ...2 64 Hardware Installation Dual Display Clone 1 Select Multiple Displays...

Page 75: ...op down menu select Clone Display 3 Select the Primary Device Monitor or DigitalDisplay 4 Select the Secondary Device DigitalDisplay or Monitor 5 Select Apply 6 Select OK within 15 seconds to accept t...

Page 76: ...Mode 1 Select Multiple Displays 1 From the Operating Mode drop down menu select Single Display 2 Select Monitor or DigitalDisplay 3 Select Apply 4 Select OK within 15 seconds to accept the new settin...

Page 77: ...rol Panel under the Hot Keys tab The most useful Hot Keys are CTRL ALT F1 Monitor in single display mode CTRL ALT F4 Digital Display in single display mode Note The Hot Keys can be used to recover fro...

Page 78: ...2 68 Hardware Installation Installing a Cash Drawer The Cash Drawer can be connected to the Cash Drawer connector or to the transaction printer...

Page 79: ...nstallation 2 69 Second Cash Drawer Cable Connection The terminal supports a 2 drawer configuration with a Y cable 1416 C372 0006 Connect the Y cable to the terminal or transaction printer cash drawer...

Page 80: ...the Hard Disk Drive The Hard Disk Drive HDD is mounted on the inside of the Cable Cover and is easily accessed 1 Tilt the terminal to 90 degrees 2 Open the Cable Cover Press the tabs 2 that latch the...

Page 81: ...HDD from the Terminal Caution Exercise care in handling the HDD Do not drop or stack it 5 Remove the HDD from the HDD Bracket 4 screws 6 Install the new HDD in the HDD Bracket Caution Do not over tig...

Page 82: ...2 72...

Page 83: ...e is re imaged or replaced Calibration parameters are stored in the Windows registry and are unique for each touch screen therefore calibrate whenever an image or OS load occurs A keyboard may be requ...

Page 84: ...installation process 1 Extract the driver installation files into to a working directory on the POS terminal 2 Run the Setup exe program from this directory 3 Welcome screen Select Next 4 License Agre...

Page 85: ...tanding that you normally expect to use the touch screen Touch the calibration target firmly and precisely with your fingertip During calibration be careful to keep your fingernails and other fingers...

Page 86: ...3 76 LED Diagnostic Indicators Do NOT touch the display or bezel with your other hand 27733 Do NOT get your body too close to the display 27734...

Page 87: ...LED Diagnostic Indicators 3 77 Do NOT touch the bezel with your other fingers 27735 Do NOT spread your other fingers near the touch screen surface 27736...

Page 88: ...the touch display must in the normal operating position when AC power is applied to the terminal 45 degrees can be assumed if this not known If this was NOT done properly then begin with Step 1 Otherw...

Page 89: ...LED Diagnostic Indicators 3 79 2 Select the Calibration Tab 3 Select 9 Point w Linearization 4 Select the Begin Linearization button...

Page 90: ...LED Diagnostic Indicators 5 Touch the center of the target Pull your finger a few inches away from the screen when you see the Release message 6 Repeat the process for each target location as they ap...

Page 91: ...ve been touched a test screen displays Touch the screen in various locations to verify the calibration results Select Accept if you are satisfied with the results If not select Cancel and repeat the p...

Page 92: ...ot touch the screen Caution Touching the screen during this time can cause the application to hang This screen automatically closes after the touch controller has completed communicating When complete...

Page 93: ...sely follow the underlying pattern Pay close attention to the edges of the display and the corners since this is where an incorrect calibration is most noticeable If a line or point appears to be outs...

Page 94: ...3 84...

Page 95: ...move the cursor to the Exit Menu select either Save Changes Exit or Save Changes and press Enter Restoring Factory Settings To reset all values to their default settings for the current screen press...

Page 96: ...nager Log Enter Clear Error Manger Log Enter Advanced Menu Boot Configuration Quick Boot Disabled Boot Menu Enabled High Resolution Graphics Enabled Diagnostic Splash Screen Disabled Diagnostic Summar...

Page 97: ...tive Trip Point Hi Fan 71 C Active Trip Point Lo Fan 55 C Passive Trip Point 95 C Passive TC1 Value 1 Passive TC2 Value 5 Passive TSP Value 10 Critical Trip Point POR P States GV3 Enabled Boot Perform...

Page 98: ...ion IGD DMI ASPM Enabled IGD Configuration IGD Boot Type VBIOS Default IGD Panel Scaling Auto South Bridge Configuration SMBUS Device Enabled Enable Serial IRQ Enabled Serial IRQ Mode Continuous CLKRU...

Page 99: ...led Automatic ASPM Auto PME Interrupt Enabled Hot Plug SCI Disabled Extended Synch Enable Disabled URR Disabled FER Disabled NFER Disabled CER Disabled SEFE Disabled SENFE Disabled SECE Disabled PCI E...

Page 100: ...CPU Core 2 Temperature 56 C less than 95 C CPU Core 3 Temperature 60 C less than 95 C CPU Core 4 Temperature 60 C less than 95 C System Temperature 46 C less than 70 C DIMM Temperature 43 C less than...

Page 101: ...ng Min password length 1 Authenticate User on Boot Disabled HDD Password Select User Only HDD Secuirty Status HDD00 Password State Frozen Set HDD00 User Password Enter Trusted Platform Module TMP Flas...

Page 102: ...4 92...

Page 103: ...on about this procedure Prerequisites The following are required to perform a SPI BIOS update USB Keyboard BIOS Software Download from the NCR website http www ncr com 1 At this site select the Suppor...

Page 104: ...files 3 Copy the files to the root directory of the USB drive 4 Open a DOS command window 5 Change directory to the USB Memory Drive 6 Execute the following command Syslinux fma USB drive letter Exam...

Page 105: ...board which has no Class Model Serial information in the BIOS DMI information is mandatory Interactive Method This method permits you to input replace the Class Model Serial information that is store...

Page 106: ...s you enter the DMI information only The BIOS is not updated 1 Highlight Option 3 and press ENTER 2 At the prompt press ENTER to enter the Class Model Serial Number information DMI Follow the onscreen...

Page 107: ...S recovery from a CD Bootable CD DVD ROM drive Keyboard Windows XP Pro POSReady 2009 1 Insert the NCR Partition Image Application CD D370 0605 0100 into the CD DVD drive 2 Connect a keyboard to the te...

Page 108: ...ry path is Images 4 Filename is nnnnnaaa 5 Reboot after operation complete yes 6 Resize last data partition if possible no 7 Resize last data partition to Full Disk 8 Write zeros to drive before resto...

Page 109: ...fore performing the OS recovery After recovering the primary disk you can then re configure the RAID 1 Connect a keyboard to the terminal 2 Insert the imaging utility DVD into the DVD drive USB Flash...

Page 110: ...erating System Recovery 8 Select the destination where the image should be deployed from the drop down menu Also select the radio button to reboot the terminal after the image has been installed Selec...

Page 111: ...ge is deployed a progress bar indicates the status 10 After the image has been put on to your terminal you are given the message Press OK to Reboot Select OK 11 Remove the DVD before the system reboot...

Page 112: ...6 102...

Page 113: ...ain 5 Remove external dust around the cooling vents Touch Screen Cleaning Procedures 1 Using a soft cloth dampened with isopropyl alcohol or a mild non abrasive soap water solution gently wipe the tou...

Page 114: ...ded due to the possibility of spreading contaminants from machine to machine and or reducing ESD protection Note If all six up down swipes are not used on a fresh card it should be placed in a sealed...

Page 115: ...to maintain optimum cooling for the CPU 1 Shut the system down and disconnect the AC power cord 2 Use the hose attachment on a standard household vacuum cleaner to remove the dust from the vents Clea...

Page 116: ...7 106...

Page 117: ...nerator General Specifications Item Value Number of characters 2 Rows x 20 Characters Character Configuration 5x8 Character Height 8 86 mm Character Width 3 90 mm Character Pitch 5 15 mm Line Pitch 9...

Page 118: ...the character D1 through D40 represent the character dots A 1 indicates the dot is on and 0 indicates the dot is off in the following format 5 x 8 Dot Matrix Character D1 D2 D3 D4 D5 D6 D7 D8 D9 D10...

Page 119: ...position of the top line Luminance Control 11h LUMINANCE This command selects the display luminance The LUMINANCE byte sets the display luminance level as defined in the table below This command is ig...

Page 120: ...to the display one byte at a time If the byte received is greater than 1Fh it is considered as 5x8 dot matrix character data This character is written to the current cursor position and the cursor po...

Page 121: ...2x20 Customer Display Interface 8 111 CP437...

Page 122: ...8 112 2x20 Customer Display Interface CP852...

Page 123: ...2x20 Customer Display Interface 8 113 CP858...

Page 124: ...8 114 2x20 Customer Display Interface CP866...

Page 125: ...2x20 Customer Display Interface 8 115 CP932...

Page 126: ...8 116...

Page 127: ...is made when the item on the screen is touched and activated when double touched Multiple items can be selected by touching and dragging your finger to another location forming a rectangular box to en...

Page 128: ...e Touch Mode The default touch mode setting is Normal You can switch modes in the Windows Control Panel 1 Select Start Programs Microchip TSHARC Control Panel 2 Select the Touch Settings tab 3 Select...

Page 129: ...tab 3 Select Drivers and Patches Retail Support Files NCR RealPOS and SelfServ Terminal and Operating Systems NCR RealPOS 70xrt 7403 Windows Windows XP Pro Windows EP Embedded and WEPOS 4 Download po...

Page 130: ...Screen Operation 10 Navigate to the empty cur file 11 Select Open Apply The pointer should now be changed to None in the Mouse Properties Note To change back to the original settings select UseDefaul...

Page 131: ...d within 254 mm 10 in of each other it may be necessary to change the touch operating frequency on one or more of the units to prevent interference when they are operated simultaneously 30359 Less Tha...

Page 132: ...9 122...

Page 133: ...ngs The serial ports on the 7610 can be configured as powered or not The default setting for all the ports is 12 V powered To change the settings open the Top cover and change the jumpers on the Mothe...

Page 134: ...A 2 Powered Serial Port Settings Motherboard 1 x...

Page 135: ...Powered Serial Port Settings A 3 Motherboard 2 x...

Page 136: ......

Page 137: ...isplay hardware and driver technology Use the following procedure to change the colors The procedures are the same for Windows XP and Windows 7 except for the screens Both screens are shown 1 Apply po...

Page 138: ...B 6 Display Color Adjustment Windows 7 Select Color Enhancement on a Windows 7 system...

Page 139: ...Display Color Adjustment B 7 4 Adjust the Gamma Brightness and Contrast controls according to your preferences The colors can be adjusted together or individually Windows XP...

Page 140: ...B 8 Display Color Adjustment Windows 7 5 Select Apply Windows XP or OK Windows 7 to accept the new settings Note The default settings can be restored by clicking the Restore Defaults button...

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