NetPay Pax S900 Quick User Manual Download

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A NetPay Guide to...

Using your S900

Pax Terminal

intelligent

payments

www.netpay.co.uk

www.netpay.ie

S900

Mobile

Payment Terminal

Summary of Contents for Pax S900

Page 1: ...A NetPay Guide to Using your S900 Pax Terminal intelligent payments www netpay co uk www netpay ie S900 Mobile Payment Terminal ...

Page 2: ... Inserting Battery and Paper Roll 8 1 4 Inserting or replacing the SIM card 9 1 5 Switching The Terminal On 10 1 6 Connecting to the Network 10 Wi Fi 10 GPRS 15 1 7 Switching The Terminal Off 15 2 Logging On 16 3 Processing a Chip and PIN Sale 188 4 Processing a Contactless Sale 244 Contact Details 29 ...

Page 3: ...ible whilst providing valuable reporting and other functionality This user guide is designed to provide users of S900 with everything needed to set up register and process transactions Should you have any queries on anything in this guide please do not hesitate to contact the customer support team using the details on page 29 ...

Page 4: ...dapter External AC Power Cable Thermal Paper Roll Battery Quick Start Guide This Document IMPORTANT PLEASE CONFIRM THAT THE TAMPER BAG AND TERMINAL SERIAL NUMBER MATCHES EMAIL NOTIFICATION S FROM OPTOMANY If anything is missing or damaged or you experience issues during the installation activation please contact NetPay on 0333 311 0200 or via email customer services netpay co uk ...

Page 5: ...1 1 Terminal Overview An overview of the S900 terminal ...

Page 6: ...1 2 Screen Overview An overview of the S900 screen ...

Page 7: ...uploaded In cases where the icon remains on the screen for more than a minute after a payment completes please select option 5 Menu from the Main menu then option 3 Upload Stored Data to clear the stored data Please see the Full Terminal Use Guide for further information Terminal configuration download update required Confirmation option Cancel option Ready for card Chip and PIN Contactless or Swi...

Page 8: ...ver 03 To insert the battery turn the S900 terminal over so the battery cover latch is visible Pull the latch down and towards you and carefully remove the battery cover away from the terminal 04 Place the battery into the battery compartment making sure the contact points of the battery align with the connectors of the terminal as highlighted 05 Once the battery is in place clip the battery cover...

Page 9: ...ove the battery cover away from the terminal 02 If the battery is already in place remove the battery from the terminal by gently lifting the battery away from the terminal 03 Slide in the direction indicated to open the SIM card latch and place the SIM card in the slot making sure the contacts of the terminal match the contacts of the SIM 04 Place the new SIM card in the slot making sure the cont...

Page 10: ...n the S900 by pressing and holding the key on the keypad for a few seconds until the terminal screen lights up the start up process may take a few minutes Wi Fi The following steps describes the process for configuring the Wi Fi Network Settings 01 Once the loading process is complete the Network Configuration menu will appear Highlight WIFI using the and keys on the keypad and press the key on th...

Page 11: ...elect the network required and press the key on the keypad to continue 03 Enter the Wi Fi password To use alpha characters press the numeric key containing the alpha character required multiple times until it is displayed Press the key on the keypad to continue 04 S900 supports Dynamic Host Configuration Protocol DHCP which automatically obtains all network settings To use DHCP press the key on th...

Page 12: ... will return to the Select Networking Type screen INFO Optomany recommends that the Wi Fi network used is secure and requires authentication as this will adhere to PCI DSS guidelines S900 supports WPA2 PSK encryption WPA2 PSK is a method of securing your network using WPA2 with the use of the Pre Shared Key PSK authentication S900 supports the use of the 802 11 B G N 2 4GHz Wi Fi Bands ...

Page 13: ...ed multiple times until it is displayed Press the key on the keypad to continue 02 Use the and keys on the keypad to highlight the network security type required Press the key on the keypad to continue 03 Enter the Wi Fi password To use alpha characters press the numeric key containing the alpha character required multiple times until it is displayed Press the key on the keypad to continue 04 If t...

Page 14: ...07 If all the settings are valid a confirmation that the network configuration has successfully completed will briefly be displayed S900 will return to the Select Networking Type screen INFO Optomany recommends that the Wi Fi network used is secure and requires authentication as this will adhere to PCI DSS guidelines S900 supports WPA2 PSK encryption WPA2 PSK is a method of securing your network u...

Page 15: ...is off the display and the lights on the keypad will switch off INFO The terminal should be switched off when not in use to conserve power in the battery 01 Once the loading process is complete the Network Configuration menu will appear Highlight GPRS using the and keys on the keypad and press the key on the keypad to continue 02 Please wait whilst the connection is validated 03 S900 confirms that...

Page 16: ...g the navigation keys and on the keypad and press the key on the keypad to continue Please note this screen will only be displayed if you have multiple departments setup 02 Enter the User ID sent to you by Optomany using the keypad and press the key on the keypad to continue 03 Enter the password sent to you by Optomany using the keypad and press the key on the keypad to continue ...

Page 17: ... of the terminal The check for updates will then be initiated when the user logs in again To avoid this scenario a user can regularly perform a check for update for example at the end of each day For more information on updating the software on a terminal please refer to the Full Terminal User Guide 04 Please wait whilst S900 processes the log on details 05 Once the log on has been completed the m...

Page 18: ... 01 From the main menu select option 1 Sale Press the key on the keypad Alternatively ask the cardholder to insert their card into with the Chip of the card on top facing towards you into the Chip and PIN card slot at the base of the terminal 02 Enter the amount of the sale using the keypad S900 will automatically enter the decimal place for you Press the key on the keypad to continue ...

Page 19: ...rrency 03 If required enter the reference for the transaction If a reference is not needed press the key on the keypad to skip Please note this screen is only shown if configured to do so To use alpha characters press the numeric key containing the alpha character required multiple times until it is displayed Press the key on the keypad to continue 04 If the card holder s card has been previously ...

Page 20: ... cashback and have this option setup will have the cashback facility Skip to step 10 if cashback is not required 08 If cashback is required enter the cashback amount using the keypad S900 will automatically enter the decimal place for you Press the key on the keypad to continue 09 The total amount of the sale and cashback will be displayed Press the key on the keypad to confirm the amount is corre...

Page 21: ...en keyed in the cardholder will then need to press the key on the keypad to continue 11 S900 will provide a PIN OK confirmation if the PIN has been correctly entered 12 S900 will attempt to authorise the transaction with your chosen acquirer 13 S900 will confirm that the payment is complete if authorisation is successful ...

Page 22: ...ce the card is removed the Merchant Receipt will begin printing 16 Tear off the receipt after printing has completed from the S900 terminal and press the key on the keypad to continue 17 The cardholder receipt will then begin printing and can be torn off once printing has completed ...

Page 23: ...18 The payment processing procedure is now complete and S900 will return to the main menu ...

Page 24: ...ypad 02 Enter the amount of the sale using the keypad S900 will automatically enter the decimal place for you Press the key on the keypad to continue INFO Press the key to change to a different currency if required The option to select different currencies is only available if specified on the order form and setup with the Acquirer Use the navigation keys and on the keypad to highlight the require...

Page 25: ...le times until it is displayed Press the key on the keypad to continue 04 S900 will prompt for the card or device to be presented 05 Position the contactless enabled card or device around the screen area of the terminal for a few seconds until a beep sound confirms the card has been read the green contactless LEDs will incrementally light up as the card is being read 06 The Card Read OK message wi...

Page 26: ... chosen acquirer 08 S900 will confirm that the payment is complete if authorisation is successful 09 The Merchant Receipt will begin printing 10 Tear off the receipt after printing has completed from the S900 terminal and press the key on the keypad to continue ...

Page 27: ...11 The payment processing procedure is now complete and S900 will return to the main menu ...

Page 28: ...teps describe the process for printing a customer cardholder copy of the receipt for contactless transactions 01 To print a customer cardholder copy of the receipt from the main menu select option 4 Reprint Press the key on the keypad 02 From the Reprint menu select option 2 Customer Copy Press the key on the keypad 03 The cardholder receipt will then begin printing and can be torn off once printi...

Page 29: ...icket is used to track and record the request detail A ticket is automatically generated on receipt of an email to customersupport optomany com A unique reference number is allocated to each ticket this is automatically notified to the email sender by return email This unique reference should then be quoted in all further emails within the email subject line Issued by Optomany Ltd Company Number 8...

Page 30: ...ch netpay co uk W www netpay co uk Ireland T 353 0 1 447 5299 E getintouch netpay ie W www netpay ie NetPay are the first payment processor in the UK and Ireland to offer green payments and offset the carbon emissions of our payments network My MID My Terminal Model My Terminal ID ...

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