NCR PX10 POS 7746 User Manual Download

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Controlled Deployment

User Guide

NCR PX10 POS (7746)

Release 1.0

B005-0000-5287
Issue A

Summary of Contents for PX10 POS 7746

Page 1: ...Controlled Deployment User Guide NCR PX10 POS 7746 Release 1 0 B005 0000 5287 Issue A...

Page 2: ...under the terms and conditions of an agreement you have with NCR NCR s copyright notice must be included It is the policy of NCR Corporation NCR to improve products as new technology components softwa...

Page 3: ...mmended by the manufacturer Discard used batteries according to the manufacturer s instructions Attention Il y a danger d explosion s il y a remplacement incorrect de la batterie Remplacer uniquement...

Page 4: ...lified electrician Improper connection of the equipment grounding conductor can result in a risk of electric shock The conductor with insulation having an outer surface that is green with or without y...

Page 5: ...ges If you do not have access to a computer you may leave a voice message at 1 800 528 8658 USA or International 1 770 623 7400 When leaving a message please provide a phone number and or an email add...

Page 6: ...number of the defective equipment Serial Number of the defective equipment Equipment location in the store Description of the problem including any system error codes error condition or guidance to th...

Page 7: ...n 8 Recovery Tool Button 9 Label Locations 10 Chapter 2 Hardware Installation Installation Restrictions 11 Installation Notes 12 Ergonomic Workplace 14 Installing the Terminal 15 Connecting AC Power 1...

Page 8: ...and Repair Disk 33 Save or Load Image 33 Change Settings 33 Shutdown or Reboot 33 System Information 33 Save or Load Image 34 Saving an Image 35 Loading An Image 38 Change Settings 43 Change Network S...

Page 9: ...Class unless invalid 66 Option 2 Update BIOS only No prompt for Seri al Model Class unless invalid 66 Option 3 Update DMI only Serial Model Class update ONLY no BIOS or SPI Update 67 Option 4 Update...

Page 10: ...Controlled Deployment viii Revision Record Issue Date Remarks A June 2018 First Issue...

Page 11: ...nt processor offers great performance but with lower power consumption for a more reliable design Every business is different which is why the NCR PX10 POS 7746 is purpose built to be one of the most...

Page 12: ...ial Port 1 RJ45 Serial USB Ports 1 USB Type C 2 USB Type A Ethernet 10 100 1000 Ethernet Cable Cash Drawer Port 12 V or 24 V Dual Cash Drawer Support Note A Y Cable is required when connecting to any...

Page 13: ...Controlled Deployment Product Overview 1 3 Feature Description Power Cords USA Power Cord EU Power Cord UK Power Cord Australia Power Cord China Power Cord India Power Cord...

Page 14: ...Controlled Deployment 1 4 Product Overview Mounting Configurations With 7746 Stand With 7746 Stand with Battery...

Page 15: ...Controlled Deployment Product Overview 1 5 With XL7 Customer Display...

Page 16: ...connectivity The I O Expansion is external to the terminal and can be placed under the counter for a clean countertop When using the I O Expansion option a 150 watt power supply is required The 150 w...

Page 17: ...angle Max countertop envelope footprint with display facing up Without MSR Sidecar 265 mm x 160 mm x 247 mm 10 4 in x 6 3 in x 9 7 in With MSR Sidecar 272 mm x 160 mm x 247 mm 10 7 in x 6 3 in x 9 7...

Page 18: ...Controls The NCR PX10 POS 7746 has the following operator control buttons Power Button below Recovery Tool Button on the facing page Power Button The Power Button is located on the Front Base This sw...

Page 19: ...ol Button The Recovery Tool Button is for the OS Recovery Tool option The recessed blue button is located on the bottom of the unit and can be accessed with a pen stylus or similar pointed object The...

Page 20: ...he serial number and model number are included on the Certification Label located on the bottom of the terminal A Microsoft Certificate of Authenticity COA label is included if the terminal is ordered...

Page 21: ...Preparation Guide BCC 0000 5288 and the NCR Workstation and Peripheral AC Wiring Guide BST0 2115 53 Install the NCR PX10 POS 7746 near an electrical outlet that is easily accessible Use the power cord...

Page 22: ...l power brick is used The source power of the PX10 is drawn from a regular AC wall outlet The electronics are universal that is they will function when connected to standard wall outlets in most count...

Page 23: ...g part number 1666 K024 Otherwise wrap a card with a saturated paper towel of glass cleaner and swipe gently to clean the reader head Do not to use chlorine based cleaners such as Clorox bleach non ch...

Page 24: ...the following when considering the terminal workplace Avoid direct glaring and reflective glaring light Locate the terminal in a controlled luminance surrounding When installed next to windows positi...

Page 25: ...ed and ready to use All that is required is to connect the LAN cable and peripheral device cables to the I O Panel For more information about the default Terminal I O for the NCR PX10 POS refer to Ter...

Page 26: ...Controlled Deployment 2 16 Hardware Installation 2 Route the Power Supply cable on the cable management feature on the rear base cap 3 Connect the AC Power Cord to the Power Supply and to an AC outlet...

Page 27: ...pending on business configurations connecting to a network may allow connection to the Internet To connect the PX10 terminal to a network plug the 10 100 1000 Ethernet cable into the port labeled LAN...

Page 28: ...it can later be configured by software to power on without pressing the switch The system installs the system devices configures system settings and then reboots to continue setup Complete the System...

Page 29: ...Drawer Cable Connect this cable to the terminal or transaction printer cash drawer connector There are two versions of the Dual Cash Drawer Cable 1432 C516 0009 24V for dual 24V cash drawers 1432 C51...

Page 30: ...eployment 2 20 Hardware Installation Callout I O Name 1 Power Input Port 2 LAN 3 USB type C 4 USB 3 0 5 USB 3 0 6 RJ45 serial port 7 RJ12 Cash Drawer 24V 8 Recovery Tool button 9 SIM Card Reader Smart...

Page 31: ...Base T Ethernet support using Realtek RTL8111F controller The connector features an integrated magnetic module and two LEDs The LEDs provide speed link and activity status LAN Cable Product ID Descrip...

Page 32: ...Controlled Deployment 2 22 Hardware Installation RJ45M Pin Signal Name RJ45M Pin 7 24AWG Twisted Pair 4 7 8 24AWG Twisted Pair 4 8...

Page 33: ...onnection for the following Display Port video USB3 0 data link Up to 3A 5V power 3A 12V power NCR peripherals only Pin Signal Name Pin Signal Name A1 GND B12 GND A2 SSTXp1 B11 SSRXp1 A3 SSTXn1 B10 SS...

Page 34: ...stallation USB 3 0 Ports The 7746 Motherboard provides two standard USB 3 0 ports Each USB 3 0 port is capable of supplying 5V at 0 9A max The color of the connectors is blue Pin Signal Name 1 VBUS 2...

Page 35: ...DCD 3 DTR 5V 4 GND 5 RX 6 TX 7 CTS 8 RTS 12V RJ45 Adapter Cables If a peripheral device requires a different connector to connect to the PX10 terminal RJ45 serial port order the following adapter kits...

Page 36: ...dapter Cable 1639 K332 RJ45M Pin Signal Name DB25M Pin 1 DSR 20 2 DCD 8 3 DTR 6 4 GND 7 5 RXD 2 6 TXD 3 7 CTS 4 8 RTS 12V 5 RJ45M to DB9M Adapter Cable 1639 K333 RJ45M Pin Signal Name DB9M Pin 2 DCD 1...

Page 37: ...ial Converter Dongle 1639 K435 RJ45M Pin Signal Name RJ12 Pin 8 RTS 1 2 N C 2 6 TX 3 5 RX 4 4 GND 5 7 CTS 6 3 N C 1 N C RJ45M to RJ45F Remote Serial Printer Converter Dongle 1639 K436 RJ45M Pin Signal...

Page 38: ...2 28 Hardware Installation RJ45M to DB9F Printer Cable 1639 K438 RJ45M Pin Signal Name DB9F Pin Signal Name 2 DCD 1 DCD 6 TX 2 RX 5 RX 3 TX 1 DSR 4 DTR 3 DTR 5 DSR 4 GND 6 GND 7 CTS 7 RTS 8 RTS 8 CTS...

Page 39: ...drawer configuration with a Dual Cash Drawer Cable Connect this cable to the terminal or transaction printer cash drawer connector Note When connecting a single 12V legacy cash drawer the 1432 C517 0...

Page 40: ...gnal Name Dual Cash Drawer 1 Blue N C 1 2 Yellow CD Kick out Signal A 2 3 Green CD Open Con 3 4 Red N C 4 5 Black CD Kick out Signal B 5 6 White Signal GND 6 SIM Card Reader The 7746 Motherboard provi...

Page 41: ...that Microsoft created for use with Windows Vista and later OS versions The format can also be used to capture and restore XP based OS images More information on the ImageX tool and WIM format can be...

Page 42: ...The Recovery Tool Button is located on the bottom of the terminal 1 Begin with terminal OFF 2 Using a pen stylus or similar object press and hold the recessed Recovery Tool Button While holding the Re...

Page 43: ...s from starting Checkdisk analyzes the failures and fixes them in most cases This function runs in a Windows Command Box Save or Load Image This button opens the Backup and Recovery screen Change Sett...

Page 44: ...Image Backup and Recovery Tool Save or Load Image This function is used to either Save or Load an image from a device 1 On the Main Screen select Save or Load Image 2 Enter the Password The factory d...

Page 45: ...ion is limited to 8GB on the local drive The USB and network options can be used to store backup larger images The total size is comprised of the base factory image the user and site backups and the r...

Page 46: ...orage methods available USB or network should be used to store backups Output Options There are three output options Hard Disk Drive Solid State Device USB Device Network Note Windows 7 images require...

Page 47: ...Controlled Deployment Disk Image Backup and Recovery Tool 3 37 2 Select the USB Button If this is the first backup performed on this POS the image is automatically saved as a Site backup...

Page 48: ...on for routine day to day or periodical backups Note Site and User backups are separate independent backups The image information is updated with the new image date Loading An Image Caution Do NOT rem...

Page 49: ...Controlled Deployment Disk Image Backup and Recovery Tool 3 39 1 Select the arrow that points from the desired load device to the terminal Example Select the USBLoad Button 2 Select the USB Button...

Page 50: ...e loading from a network the Select a Network Drive dialog screen will open 3 Select the Image Type User Image Most recent routine backup Site Image Image of the terminal after application components...

Page 51: ...age Backup and Recovery Tool 3 41 4 Select Yes to to apply the image Caution All the information in the current productive working image on the drive is lost with this operation A progress bar is disp...

Page 52: ...Controlled Deployment 3 42 Disk Image Backup and Recovery Tool A message is displayed when the load is complete 5 Reboot the POS...

Page 53: ...Backup and Recovery Tool 3 43 Change Settings On the Main Screen SelectS Change Settings There are four functions available on the Change Settings screen Change Network Settings Change Password Replac...

Page 54: ...Controlled Deployment 3 44 Disk Image Backup and Recovery Tool Change Network Settings 1 On the Change Settings Screen select Change Network Settings 2 Enter the Password...

Page 55: ...ent Disk Image Backup and Recovery Tool 3 45 3 Enter the network configuration settings and then select Enter Change Password 1 On the Change Settings Screen select Change Password 2 Enter the new Pas...

Page 56: ...ssword select Lost Password A unique code is generated that you can provide to NCR Support to receive a new temporary password Replace Recovery Image This feature is used to update the Recovery Tool a...

Page 57: ...and Recovery Tool 3 47 2 Select the source of the Recovery Image 3 Complete the image replacement in the same manner as with the POS Site User image restore procedures Change Language 1 On the Change...

Page 58: ...ass Hospitality GenDrivers_display From this site download the following ImagingSuite_3 9 0 3 zip or later The Imaging Suite package consists of three primary parts A Server application for local area...

Page 59: ...ld values To view help information on the possible selections for the highlighted item select F1 To save the changes move the cursor to the Exit Menu select either Save Changes Exit or Save Changes an...

Page 60: ...sent if the terminal has a different or new BIOS version Configuring the BIOS Chipset Settings Windows 1 Go to Chipset South Bridge OS Selection Windows Note Do not select Windows 7 2 Go to Chipset Un...

Page 61: ...Name Realtek PCIe GBE Family PCI Slot 01 00 00 MAC Address E0 4F 43 AA 69 A5 Patent Information Various US patent numbers Security Device Support Enabled Driver Health Intel R PRO 1000 7 0 06 PCI E H...

Page 62: ...nabled Delay Before GOP Initialization 0 Logo Display Logo HDD S M A R T Status SATA Port 0 32GB SATA Flas 32 0GB Dependent on device installed SMART Status Supported OK SATA Port1 Not Present SMART S...

Page 63: ...E Disabled Amt Wait Timer 0 ASF Enabled Activate Remote Assistance process Disabled USB Configure Enabled PET Progress Enabled AMT CIRA Timeout 0 WatchDog Disabled OS Timer 0 BIOS Timer 0 PCH FW Confi...

Page 64: ...O 2F8h IRQ 3 I O Base Address 0x2F8 IRQ IRQ3 Serial Port 3 Configuration Serial Port Enabled Device Settings IO 2E8h IRQ 11 I O Base Address 0x3E8 IRQ IRQ4 Serial Port 4 Configuration Serial Port Enab...

Page 65: ...8 V 1 4 1 6 V 12V 12 096 V 11 2 12 8 V 5V 3 344 V 3 04 3 57 V 5V Dual 5 004 V 4 6 5 4 V VBAT 2 912 V 2 9 V Serial Port Console Redirection COM0 Console Redirection Disabled COM1 Pci Bus0 Dev0 Func0 Di...

Page 66: ...Enhanced C states Enabled Max Package C State PC2 Max Core C State Fused value C State Auto Demotion C1 C State Un demotion C1 Power Limit 1 Enable Disabled Active Processor Cores Disabled Intel Visu...

Page 67: ...Media detect count 1 CSM Configuration CSM Support Disabled SATA Configuration NVMe Configuration None used USB Configuration USB Configuration USB Module Version 17 USB Controllers 1 XHCI USB Devices...

Page 68: ...Controlled Deployment 4 58 BIOS Setup...

Page 69: ...UD 2 GB South Bridge Serial IRQ Mode Quiet SMBus Support enabled OS Selection Windows PCI CLOCK RUN Enabled Real Time Option RT Disabled Uncore Configuration GOP Configuration GOP Driver Enable Intel...

Page 70: ...ntrol BIA Auto ALS Support Enable IGD Flat Panel Auto IGD Boot Type Auto Panel Scaling Auto GMCH BLC Control PWM Inverted Memory Configuration Memory Scrambler Enable IPU PCI Device Configuration IPU...

Page 71: ...oice Settings Notes Setup Administrator Password User Password HDD Security Configuration P0 32GB SATA Flash Drive Depends on configuration Secure Boot System Mode Audit Secure Boot Not Active Vender...

Page 72: ...Priorities Boot Option 1 Network UEFI PXE I Boot Option 2 Hard Disk Windows B Boot Option 3 USB Key Boot Option 4 USB Hard Disk Boot Option 5 USAB CD DVD Boot Option 6 USB Floppy Boot Option 7 CD DVD...

Page 73: ...Loader User s Guide B005 0000 2326 for information about this procedure Prerequisites The following are required to perform a SPI BIOS update USB Alphanumeric Keyboard BIOS Software Download from the...

Page 74: ...rases any bootable methods that may be present on the USB drive and replaces it with the SPI BIOS update process If the resulting USB memory drive is not bootable try the following command This runs s...

Page 75: ...omatic SPI and BIOS Update executes automatically in 10 seconds unless the up down arrow is pressed Automatic Method With the Automatic Method you may see a prompt to enter the DMI Desktop Management...

Page 76: ...ice Personnel Only 6 Update SPI and BIOS Default Serial Model Class Reset ME AMT data Option 1 Update SPI and BIOS No prompt for Seri al Model Class unless invalid 1 Highlight Option 1 and press ENTER...

Page 77: ...for Seri al Model Class This option is similar to Option 1 above except you are prompted for Class Model Serial information at the beginning of the program You also have to select which type of updat...

Page 78: ...5000 8801 ENTER 54 19378230 ENTER 3 Press 1 to confirm the data and to continue 4 The Flash Program updates the SPI BIOS and automatically reboots the terminal Option 6 Update SPI and BIOS Default Se...

Page 79: ...rform this operation Imaging Procedure 1 Connect the USB flash drive to the target terminal that you wish to image 2 Connect a USB alphanumeric keyboard to the terminal 3 Power on the terminal and boo...

Page 80: ...Controlled Deployment 6 70...

Page 81: ...Australia Power Cord 7746 F105 China Power Cord 7746 F106 India Power Cord 7746 F110 10 100 1000 Ethernet Cable 7746 F120 Power Supply 12VDC 40W DOE VI Barrel Connector 7746 F122 24V Power Supply and...

Page 82: ...l Core 8GB RAM 7746 F240 32GB M 2 SSD 7746 F241 64GB M 2 SSD 7746 F242 128GB M 2 SSD 7746 F451 2D Scanner Back Mount 7746 F452 XL7 7 PCAP Touch Display Integrated 7746 F454 No Stand I O Blocker Plate...

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