IMPORTANT!
This Step-by-Step guide should be given to the customer
after installation and demonstration
.
Instantaneous Electric Shower
Installation Instructions
SERVICE POLICY
In the event of you needing to contact the MX Group Customer Service Department,
the following procedure should be followed:-
If a service call is booked, you or a representative must be present
during the Engineers visit.
Before telephoning the MX Group Customer Service Department you
should ensure that you have the model number, power rating, serial
number and date of purchase.
The MX Group Customer Service Department will be able to inform you
whether the fault can be rectified by the provision of a replacement
part or an on site visit by a Qualified Service Engineer.
If the product is no longer covered by the Guarantee, a charge will
be made for the site visit and for any parts supplied.
A charge will be made where a call under the terms of the guarantee
has been booked and a failure was not product related, or an engineer
arrives and is not able to gain access.
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Customer Service Department
01489 773126
9.00 am - 5.00 pm Monday to Friday
